1. The study examines the interactions between the provision of information, customers' perceptions, and customers' satisfaction in the B&B and hotel industries. 2. It aims to determine if these three factors can simultaneously interact and influence each other based on a literature review and survey of customers who have stayed in hotels or B&Bs in Nantou, Taiwan. 3. The study will analyze the data collected from the 500 questionnaire surveys using methods like factor analysis, Cronbach's alpha, KMO, and correlation coefficients to understand the relationships between the three factors.