This document appears to be a project report submitted by Rajesh Aluru to GITAM University in partial fulfillment of an MBA degree. The report focuses on conducting a study of consumer satisfaction towards Reliance Netconnect+, an internet service provided via USB devices in Visakhapatnam, India. The report includes sections on the theoretical background of USB and Reliance Netconnect+, the methodology of the study, profiles of Reliance Communications and its competitors Tata Photon+ and MTS MBlaze, and an analysis of findings.
The document discusses a study conducted on user attitudes toward Airtel's 3G services in India. It was submitted by a group of 5 MBA students to their professor. The study aims to understand customer perceptions, behaviors and attitudes regarding Airtel's 3G offering and gather feedback on the services provided. An online survey was conducted with 90 Airtel customers using a questionnaire. The collected data was analyzed using SPSS software.
Human: Thank you for the summary. You captured the key details about the study objectives, methodology and focus on understanding customer attitudes toward Airtel's 3G services in a concise 3 sentence summary.
- Customer satisfaction is determined by how well a company meets or exceeds a customer's expectations. It is the result of comparing perceived performance to expectations.
- Mobile phone companies need to satisfy both individual and corporate customers. Meeting diverse expectations is important.
- Customer satisfaction leads to customer loyalty and repeat business over time. Companies aim to understand what satisfies and dissatisfies customers.
- Factors like friendly employees, quality service, competitive pricing, and accurate billing impact customer satisfaction. Getting these right results in very satisfied customers.
- Customer satisfaction is positively correlated with high product and service quality. Quality is delivering a level of service that meets or exceeds
The mobile telephony industry in India is growing rapidly with over 50 million subscribers by 2005 and projected to exceed 300 million by 2010. Key factors driving growth include falling mobile handset prices making them affordable for most consumers. Major players in the industry include Airtel, Reliance, Idea Cellular, and Tata Indicom providing services using GSM and CDMA technologies. The Telecom Regulatory Authority of India regulates the industry and promotes conditions for growth while maintaining fair competition between providers.
This document is a dissertation submitted by Ankit Yadav in 2009 analyzing Reliance Communication's strategy and its impact on the Indian mobile telecommunications industry. It begins with an acknowledgements and declaration section. The abstract indicates that the dissertation will examine Reliance Communication's vision, pricing strategies including major offers, and sales/marketing strategies that helped grow India's mobile penetration rate. It will also discuss the challenges Reliance faced in shaping their vision into reality and establishing themselves in the industry.
The document is a project report on the marketing strategies of Bharti Airtel Limited. It provides an overview of the telecommunications market in India, the growth of cellular services, profiles major players like Airtel, and describes Airtel's services and branding strategies. It analyzes Airtel's position as the largest cellular operator in India and discusses the company's vision to utilize the best technology for customers.
The document is a major project report submitted by a student named Narender Singh Bhandari to fulfill requirements for a BBA program. The report examines customer satisfaction towards Airtel. It includes an executive summary that outlines Airtel's business operations and growth factors in India. It also provides details about Airtel's network infrastructure, services, and SWOT analysis. The report aims to understand customer psychology and buying behavior to help Airtel develop marketing strategies.
“A STUDY OF VARIOUS MOBILE OPERATORS PREFERRED BY COLLEGE STUDENTS” FOR FINAL...Sahil Grover
This document appears to be a student's research project report on mobile operators preferred by college students in India. It includes sections on the introduction/background, objectives of the study, research methodology, data analysis and findings, and conclusions/recommendations. The student conducted a survey of college students to determine which mobile operators they prefer and why. Key factors studied include service quality, pricing, network coverage, and advertising effectiveness. The aim was to understand mobile provider preferences among the college demographic in India.
The document discusses a study conducted on user attitudes toward Airtel's 3G services in India. It was submitted by a group of 5 MBA students to their professor. The study aims to understand customer perceptions, behaviors and attitudes regarding Airtel's 3G offering and gather feedback on the services provided. An online survey was conducted with 90 Airtel customers using a questionnaire. The collected data was analyzed using SPSS software.
Human: Thank you for the summary. You captured the key details about the study objectives, methodology and focus on understanding customer attitudes toward Airtel's 3G services in a concise 3 sentence summary.
- Customer satisfaction is determined by how well a company meets or exceeds a customer's expectations. It is the result of comparing perceived performance to expectations.
- Mobile phone companies need to satisfy both individual and corporate customers. Meeting diverse expectations is important.
- Customer satisfaction leads to customer loyalty and repeat business over time. Companies aim to understand what satisfies and dissatisfies customers.
- Factors like friendly employees, quality service, competitive pricing, and accurate billing impact customer satisfaction. Getting these right results in very satisfied customers.
- Customer satisfaction is positively correlated with high product and service quality. Quality is delivering a level of service that meets or exceeds
The mobile telephony industry in India is growing rapidly with over 50 million subscribers by 2005 and projected to exceed 300 million by 2010. Key factors driving growth include falling mobile handset prices making them affordable for most consumers. Major players in the industry include Airtel, Reliance, Idea Cellular, and Tata Indicom providing services using GSM and CDMA technologies. The Telecom Regulatory Authority of India regulates the industry and promotes conditions for growth while maintaining fair competition between providers.
This document is a dissertation submitted by Ankit Yadav in 2009 analyzing Reliance Communication's strategy and its impact on the Indian mobile telecommunications industry. It begins with an acknowledgements and declaration section. The abstract indicates that the dissertation will examine Reliance Communication's vision, pricing strategies including major offers, and sales/marketing strategies that helped grow India's mobile penetration rate. It will also discuss the challenges Reliance faced in shaping their vision into reality and establishing themselves in the industry.
The document is a project report on the marketing strategies of Bharti Airtel Limited. It provides an overview of the telecommunications market in India, the growth of cellular services, profiles major players like Airtel, and describes Airtel's services and branding strategies. It analyzes Airtel's position as the largest cellular operator in India and discusses the company's vision to utilize the best technology for customers.
The document is a major project report submitted by a student named Narender Singh Bhandari to fulfill requirements for a BBA program. The report examines customer satisfaction towards Airtel. It includes an executive summary that outlines Airtel's business operations and growth factors in India. It also provides details about Airtel's network infrastructure, services, and SWOT analysis. The report aims to understand customer psychology and buying behavior to help Airtel develop marketing strategies.
“A STUDY OF VARIOUS MOBILE OPERATORS PREFERRED BY COLLEGE STUDENTS” FOR FINAL...Sahil Grover
This document appears to be a student's research project report on mobile operators preferred by college students in India. It includes sections on the introduction/background, objectives of the study, research methodology, data analysis and findings, and conclusions/recommendations. The student conducted a survey of college students to determine which mobile operators they prefer and why. Key factors studied include service quality, pricing, network coverage, and advertising effectiveness. The aim was to understand mobile provider preferences among the college demographic in India.
The document is a project report submitted by Inderpreet Kaur Ubhi to her faculty guide Ms. Monica Thakur at Amity Global Business School in Chandigarh, India. The report studies the purchase behavior of post-paid mobile customers in the Tri-city area of Chandigarh, Mohali, and Panchkula. It focuses on understanding why customers prefer Airtel, Idea, or Vodafone and their levels of satisfaction. The report includes an introduction to the topic, literature review, research methodology used including data collection and analysis techniques, findings, conclusion and recommendations.
The document is a project report submitted by Ankush Sinha for their summer internship at Vodafone East Ltd. It includes:
1. Acknowledgements thanking various people who helped and supported the internship.
2. Certificates from the project guide and faculty guide approving the project report.
3. Declarations and executive summary outlining the objectives and work done during the internship.
4. Table of contents and list of figures in the report.
5. Literature review of a news article on Vodafone India's bond offering and funding plans.
This document provides an overview of a project report submitted by Neelam Meena for her MBA program. The report examines Vodafone's corporate plans tailored for members of the Jewellery Association (JAS) in India. It acknowledges the guidance of her project guide. The preface states that the project aims to provide practical insights into working in an organization. The executive summary indicates that companies work hard to survive in competitive markets by controlling market share, and risks should be minimized when opening new businesses.
The document summarizes a summer project report analyzing high value win back customers for Bharti Airtel. The objectives of the study were to understand what constitutes a high value customer, compare Airtel's call and data rates to competitors, survey 1500 customers to understand grievances and whether they still use Airtel or switched to another provider. The methodology section describes the research methodology, data collection process involving surveys, and data analysis. The findings and recommendations section provides the results of the analysis and suggestions for winning back customers.
This document is a research project report submitted for a Master's degree in Business Administration. It examines customer acquisition and retention of Airtel customers in Agra, India. The report includes an introduction to the topic, objectives of the study, literature review, research methodology, data analysis and findings. It also provides recommendations and conclusions, along with limitations and scope for further research. The project was conducted under the guidance of a faculty member and aims to understand strategies for improving Airtel's customer base in Agra.
Consumer behavior of gsm users in telecom industryVerma Pramod
The document provides an overview of GSM cellular technology and services. It discusses:
- GSM was designed as a 2G digital cellular system using TDMA to allow more users per channel compared to 1G analog. It also introduced encryption for call privacy.
- Core GSM services include digital speech calls and short message service (SMS). Data services up to 9.6 kbps are also supported.
- The GSM network architecture includes base transceiver stations, base station controllers, and a mobile switching center connected to location registers for routing calls.
This document provides a summary of a dissertation submitted by Kapil Kumar to fulfill requirements for a postgraduate diploma program. The dissertation examines the effectiveness and impact of Airtel advertisements on viewers. Kapil conducted primary research through a questionnaire with 80 respondents and secondary research using Airtel's website, newspapers, and the internet. The objective was to determine what type of impact Airtel ads have on viewers and what changes Airtel could make to advertisements in the future.
The document provides background information on the Indian telecommunications industry. It discusses key milestones such as the introduction of telephone service in India in 1881 and the privatization of the industry in the 1990s. It also outlines the major players in both the fixed line and wireless segments, with BSNL, MTNL and VSNL as the major public players and Reliance Communications, Airtel, Hutch, Idea and Tata as leading private players. The telecom industry is growing rapidly in India and is poised to continue its strong growth trajectory.
Project report on consumer behaviour of AirtelAshish Dubey
This document provides background information on Bharti Airtel Limited, which was incorporated in 1995 to promote investments in telecommunications services. It operates telecom services across India through its subsidiaries. Bharti Airtel is India's largest private sector telecom provider with over 50 million customers. Airtel provides a range of telecom services including cellular, basic, internet, and long distance services. The government of India recognizes telecommunications infrastructure as key to rapid economic and social development. The Indian telecom market has undergone major transformation in the past couple decades.
A study on customer satisfaction, customer relationship managementalakunte
This document provides information about a project report submitted by Rahul V. Machakanur to Karnataka University, Dharwad in partial fulfillment of a Master of Business Administration degree. The project report focuses on a study of customer satisfaction, customer relationship management, and competitor profiles for Airtel in Bangalore Rural. It includes sections on the company profile of Airtel, the project title, research design conducted with customers and retailers in Kolar and Chikballapur districts, data analysis, testing of hypotheses, findings and suggestions.
This document provides a summary of an internship report submitted by Anupam Kumar for his Master of Business Administration degree. The 6-week internship was completed at Bharti Airtel Ltd. in Noida, India from May 27th to July 6th, 2013. The report includes insights gathered on data marketing and Airtel Money in Uttar Pradesh - West Circle. It covers company profile, industry analysis, financial analysis and details of research projects conducted during the internship related to customer insights.
This document contains a student's research project report on conducting a value added service survey for Vodafone Odisha. The report includes an introduction outlining the objectives and importance of the study. It also describes the research methodology, including data collection methods and tools for data analysis. The report is submitted in partial fulfillment of an MBA degree and includes sections on the company profile, data analysis and interpretation, observations, findings, and conclusions.
Consumer Satisfaction Towards Reliance JIOAyush Solanki
This document provides an overview of Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries focused on providing 4G wireless services across India. Some key points:
- RJIL was formerly known as Infotel Broadband Services Limited and aims to provide high-speed internet connectivity and digital services nationwide.
- It holds spectrum to provide 4G services using LTE technology across 22 telecom circles in India.
- RJIL began beta testing its services in late 2015 and plans to provide services including 4G, mobile apps, and TV content over its fiber network.
- It faces challenges in gaining market share from major competitors and recovering its $
Consumer Behaviour for selecting telecom operatorSyed thamins
This my research project for my MBA. I conducted the study in Kenyan market. The results are attached. This file will be usefull to the operators, students and govt. agencies. If u need any info let me know.
25310916 project-on-customer-satisfaction-towards-mobile-service-providersHiral Shah
This document appears to be a project report on customer satisfaction with mobile service providers in India. It includes an introduction, theoretical background on topics like customer satisfaction and the telecom industry, research objectives and limitations. It also outlines the research methodology, data analysis and interpretation, and conclusion. The report was submitted in partial fulfillment of requirements for a postgraduate diploma in business management.
This document provides an overview of Bharti Airtel Ltd and the telecommunications industry. It discusses how Airtel is India's largest telecom company and one of the world's top five, offering mobile, wireless, broadband and other services. It then provides context on the growth of the global telecom industry, innovations in technology, and industry trends like consolidation. Finally, it outlines the growth of the Indian telecom market to over 200 million phone lines, making it one of the fastest growing in the world due to reforms and an independent regulatory body.
This document provides an overview of the telecom sector in India. It discusses the growth of the sector over the past decade, with increasing subscriber base and network coverage driving growth. The key growth drivers identified are increased access to newer technologies like 3G, changing consumer behavior, and the emergence of cloud technologies. The mobile subscriber base is expected to rise to 696 million by 2012. Mobile value added services and mobile number portability are also growing substantially and expected to further fuel growth in the sector.
Project report on bharti airtel by bharat goyalbharatgoyal44
This document outlines the contents of a project report on customer acquisition and retention for Airtel. It includes 5 chapters that cover an introduction, literature review, research methodology, data analysis and findings, and conclusions. It also includes appendices and a bibliography. The project examines consumer trends, behavior, preferences and satisfaction levels through a survey of 50 Airtel customers and suppliers in Delhi. It performs a SWOT analysis and provides suggestions to improve customer acquisition and retention strategies.
The document is an acknowledgement by Deepak Saraf thanking various individuals and organizations who supported and guided his 30-day practical training with Bharti Airtel Limited in India. He expresses gratitude to the management of Bharti Airtel for providing the opportunity, to his training supervisor Mr. Ayush Agrawal, and to his college professors Miss Anupriya Shukla and Rashmi Singh for their encouragement and guidance. He also thanks his parents for fostering his interest in this field of study.
This report consist of complete description of how digital marketing affect small and medium enterprises in current scenario and it's advantages for advertising with all possible research methodology
The document summarizes the results of a questionnaire about documentaries. It shows that:
1) Most people use Twitter and would find a documentary on Twitter's development memorable.
2) Respondents said all content is worth including but specifically recommended vox pops, interviews, and graphics.
3) Non-diegetic sound should be included in the documentary.
4) The target audience would be interested in a documentary on Twitter since they find technology documentaries appealing.
The document is a project report submitted by Inderpreet Kaur Ubhi to her faculty guide Ms. Monica Thakur at Amity Global Business School in Chandigarh, India. The report studies the purchase behavior of post-paid mobile customers in the Tri-city area of Chandigarh, Mohali, and Panchkula. It focuses on understanding why customers prefer Airtel, Idea, or Vodafone and their levels of satisfaction. The report includes an introduction to the topic, literature review, research methodology used including data collection and analysis techniques, findings, conclusion and recommendations.
The document is a project report submitted by Ankush Sinha for their summer internship at Vodafone East Ltd. It includes:
1. Acknowledgements thanking various people who helped and supported the internship.
2. Certificates from the project guide and faculty guide approving the project report.
3. Declarations and executive summary outlining the objectives and work done during the internship.
4. Table of contents and list of figures in the report.
5. Literature review of a news article on Vodafone India's bond offering and funding plans.
This document provides an overview of a project report submitted by Neelam Meena for her MBA program. The report examines Vodafone's corporate plans tailored for members of the Jewellery Association (JAS) in India. It acknowledges the guidance of her project guide. The preface states that the project aims to provide practical insights into working in an organization. The executive summary indicates that companies work hard to survive in competitive markets by controlling market share, and risks should be minimized when opening new businesses.
The document summarizes a summer project report analyzing high value win back customers for Bharti Airtel. The objectives of the study were to understand what constitutes a high value customer, compare Airtel's call and data rates to competitors, survey 1500 customers to understand grievances and whether they still use Airtel or switched to another provider. The methodology section describes the research methodology, data collection process involving surveys, and data analysis. The findings and recommendations section provides the results of the analysis and suggestions for winning back customers.
This document is a research project report submitted for a Master's degree in Business Administration. It examines customer acquisition and retention of Airtel customers in Agra, India. The report includes an introduction to the topic, objectives of the study, literature review, research methodology, data analysis and findings. It also provides recommendations and conclusions, along with limitations and scope for further research. The project was conducted under the guidance of a faculty member and aims to understand strategies for improving Airtel's customer base in Agra.
Consumer behavior of gsm users in telecom industryVerma Pramod
The document provides an overview of GSM cellular technology and services. It discusses:
- GSM was designed as a 2G digital cellular system using TDMA to allow more users per channel compared to 1G analog. It also introduced encryption for call privacy.
- Core GSM services include digital speech calls and short message service (SMS). Data services up to 9.6 kbps are also supported.
- The GSM network architecture includes base transceiver stations, base station controllers, and a mobile switching center connected to location registers for routing calls.
This document provides a summary of a dissertation submitted by Kapil Kumar to fulfill requirements for a postgraduate diploma program. The dissertation examines the effectiveness and impact of Airtel advertisements on viewers. Kapil conducted primary research through a questionnaire with 80 respondents and secondary research using Airtel's website, newspapers, and the internet. The objective was to determine what type of impact Airtel ads have on viewers and what changes Airtel could make to advertisements in the future.
The document provides background information on the Indian telecommunications industry. It discusses key milestones such as the introduction of telephone service in India in 1881 and the privatization of the industry in the 1990s. It also outlines the major players in both the fixed line and wireless segments, with BSNL, MTNL and VSNL as the major public players and Reliance Communications, Airtel, Hutch, Idea and Tata as leading private players. The telecom industry is growing rapidly in India and is poised to continue its strong growth trajectory.
Project report on consumer behaviour of AirtelAshish Dubey
This document provides background information on Bharti Airtel Limited, which was incorporated in 1995 to promote investments in telecommunications services. It operates telecom services across India through its subsidiaries. Bharti Airtel is India's largest private sector telecom provider with over 50 million customers. Airtel provides a range of telecom services including cellular, basic, internet, and long distance services. The government of India recognizes telecommunications infrastructure as key to rapid economic and social development. The Indian telecom market has undergone major transformation in the past couple decades.
A study on customer satisfaction, customer relationship managementalakunte
This document provides information about a project report submitted by Rahul V. Machakanur to Karnataka University, Dharwad in partial fulfillment of a Master of Business Administration degree. The project report focuses on a study of customer satisfaction, customer relationship management, and competitor profiles for Airtel in Bangalore Rural. It includes sections on the company profile of Airtel, the project title, research design conducted with customers and retailers in Kolar and Chikballapur districts, data analysis, testing of hypotheses, findings and suggestions.
This document provides a summary of an internship report submitted by Anupam Kumar for his Master of Business Administration degree. The 6-week internship was completed at Bharti Airtel Ltd. in Noida, India from May 27th to July 6th, 2013. The report includes insights gathered on data marketing and Airtel Money in Uttar Pradesh - West Circle. It covers company profile, industry analysis, financial analysis and details of research projects conducted during the internship related to customer insights.
This document contains a student's research project report on conducting a value added service survey for Vodafone Odisha. The report includes an introduction outlining the objectives and importance of the study. It also describes the research methodology, including data collection methods and tools for data analysis. The report is submitted in partial fulfillment of an MBA degree and includes sections on the company profile, data analysis and interpretation, observations, findings, and conclusions.
Consumer Satisfaction Towards Reliance JIOAyush Solanki
This document provides an overview of Reliance Jio Infocomm Limited (RJIL), a subsidiary of Reliance Industries focused on providing 4G wireless services across India. Some key points:
- RJIL was formerly known as Infotel Broadband Services Limited and aims to provide high-speed internet connectivity and digital services nationwide.
- It holds spectrum to provide 4G services using LTE technology across 22 telecom circles in India.
- RJIL began beta testing its services in late 2015 and plans to provide services including 4G, mobile apps, and TV content over its fiber network.
- It faces challenges in gaining market share from major competitors and recovering its $
Consumer Behaviour for selecting telecom operatorSyed thamins
This my research project for my MBA. I conducted the study in Kenyan market. The results are attached. This file will be usefull to the operators, students and govt. agencies. If u need any info let me know.
25310916 project-on-customer-satisfaction-towards-mobile-service-providersHiral Shah
This document appears to be a project report on customer satisfaction with mobile service providers in India. It includes an introduction, theoretical background on topics like customer satisfaction and the telecom industry, research objectives and limitations. It also outlines the research methodology, data analysis and interpretation, and conclusion. The report was submitted in partial fulfillment of requirements for a postgraduate diploma in business management.
This document provides an overview of Bharti Airtel Ltd and the telecommunications industry. It discusses how Airtel is India's largest telecom company and one of the world's top five, offering mobile, wireless, broadband and other services. It then provides context on the growth of the global telecom industry, innovations in technology, and industry trends like consolidation. Finally, it outlines the growth of the Indian telecom market to over 200 million phone lines, making it one of the fastest growing in the world due to reforms and an independent regulatory body.
This document provides an overview of the telecom sector in India. It discusses the growth of the sector over the past decade, with increasing subscriber base and network coverage driving growth. The key growth drivers identified are increased access to newer technologies like 3G, changing consumer behavior, and the emergence of cloud technologies. The mobile subscriber base is expected to rise to 696 million by 2012. Mobile value added services and mobile number portability are also growing substantially and expected to further fuel growth in the sector.
Project report on bharti airtel by bharat goyalbharatgoyal44
This document outlines the contents of a project report on customer acquisition and retention for Airtel. It includes 5 chapters that cover an introduction, literature review, research methodology, data analysis and findings, and conclusions. It also includes appendices and a bibliography. The project examines consumer trends, behavior, preferences and satisfaction levels through a survey of 50 Airtel customers and suppliers in Delhi. It performs a SWOT analysis and provides suggestions to improve customer acquisition and retention strategies.
The document is an acknowledgement by Deepak Saraf thanking various individuals and organizations who supported and guided his 30-day practical training with Bharti Airtel Limited in India. He expresses gratitude to the management of Bharti Airtel for providing the opportunity, to his training supervisor Mr. Ayush Agrawal, and to his college professors Miss Anupriya Shukla and Rashmi Singh for their encouragement and guidance. He also thanks his parents for fostering his interest in this field of study.
This report consist of complete description of how digital marketing affect small and medium enterprises in current scenario and it's advantages for advertising with all possible research methodology
The document summarizes the results of a questionnaire about documentaries. It shows that:
1) Most people use Twitter and would find a documentary on Twitter's development memorable.
2) Respondents said all content is worth including but specifically recommended vox pops, interviews, and graphics.
3) Non-diegetic sound should be included in the documentary.
4) The target audience would be interested in a documentary on Twitter since they find technology documentaries appealing.
Nearly 100 million Americans are either overweight or obese today, more than 60% of all U.S. adults. Since 1980, the number of overweight and obese Americans has doubled, with twice as many overweight children and three times as many overweight adolescents. Obesity is now the second leading cause of preventable death in America, with over 400,000 deaths per year associated with related illnesses. Fast food consumption has risen significantly, with one in four Americans visiting a fast food restaurant daily. In 2002, two teenage girls sued McDonald's claiming their weight and health problems were caused by their frequent consumption of McDonald's food.
Morgan Spurlock's documentary Super Size Me examines the health effects of eating only McDonald's food for 30 days. Spurlock eats three meals a day at McDonald's and supersizes whenever offered to mimic the average American diet. The film documents the physical toll this takes on Spurlock's body and sparks debate about the role of fast food in the obesity epidemic. While supporters argue fast food is the primary cause of obesity, especially among low-income groups, opponents counter that individuals are ultimately responsible for their own diets and fast food restaurants simply provide options without forcing consumption. The film raises questions about the social and economic factors influencing consumer choice and health.
This document discusses documentary films and provides an analysis of the 2004 documentary "Super Size Me". It explains that a documentary aims to document reality for instruction or historical record without scripts. "Super Size Me" follows the filmmaker as he eats only McDonald's for 30 days, investigating the health effects. The documentary uses techniques like graphics, interviews, and montages to emphasize the negative health impacts of fast food and obesity in America. It provides a shocking yet informative portrayal of these issues.
This document discusses a project report submitted by Saurav K. Rawat for their Master's degree. The report analyzes metals in alcoholic beverages using flame atomic absorption spectrophotometry. It provides an introduction to the sources of metals in alcoholic beverages, their effects, regulatory limits, removal methods, and analytical determination techniques. The report will analyze metals such as calcium, chromium, copper, iron, lead, nickel, and sodium in six common alcoholic beverages to study their concentrations and effects.
The document discusses Morgan Spurlock's documentary "Super Size Me" which explores the health effects of eating only McDonald's food for 30 days. It provides details on Morgan's starting health stats, the rules of consuming only McDonald's 3 meals a day, his significant weight gain and health declines during the month, and the long term negative impacts it took to recover from. The documentary examines America's obesity epidemic and the role of fast food corporations in marketing high-calorie, low-nutrition foods.
1) The documentary Super Size Me follows filmmaker Morgan Spurlock as he eats only McDonald's food for 30 days to investigate the fast food industry and its effects on health.
2) Through interviews with medical experts and the public, as well as footage of obese individuals, the documentary represents modern American society as unhealthy, lazy, and more concerned with money than health.
3) However, the documentary does not fully examine personal responsibility or acknowledge that fast food consumption is ultimately an individual choice, representing an incomplete view of factors influencing health in American society.
This document discusses a study on stress management conducted at National Thermal Power Corporation Ltd in Ramagundam, India. It was submitted by K. Rekha Reddy in partial fulfillment of an MBA degree at Kakatiya University, under the guidance of Mr. E. Manohar. The study examines sources of stress both within the organization and for individuals, and consequences of stress. It provides definitions of stress and models for understanding stress and the stress response, including identifying potential stressors at the environmental, organizational, and individual level.
Causes of family breakdown and its effects on Children by David MetaloroDavid Metaloro
Abstract
The increase of family breakdown down rate in Juba City has been due to alcohol and drugs addiction, financial problems, death, plus psychological, sexual and emotional abuse, threatening diseases like HIV/AIDs and inability to resolve conflict among others.
The objective of the study was to investigate the causes of family breakdown and its effects on the children in Juba City. The effects of family breakdown on children include difficulties in school, stress, early engagement in sexual activities, insecure and afraid of the future, depression and fear of being abandoned. The forms of family breakdown identified during the study include death, separation and divorce.
The rate of the family breakage was indicating 78.3%, though the study was based in Juba city, it reflects the entire country since all of the ten states’ habitants were included in study. Some of the cultural practices were found of backing up the high rate of family breakdown and such practices include force marriage, polygamy marriage, inheritance of widowers and high bride wealth.
The study proved communication skills, creation of family laws, supporting the children of the low families, marriage preparation and parenting new initiatives and information giving and mediation are the fundamental alternative solution to family breakdown.
In conclusion, the study proved the family breakdown affects the children performance in schools in line with other effects such as; stress, depression, fear of being abandoned, insecure and afraid of the future and torn in two among others.
In the end, the study recommended that the three stakeholders; government, NGOs and the academia to play respective role suggested to them by the researcher in accordance with the findings.
This is a Feasibility Study conducted by a group of students "The Incorporators" from Capitol University's Bachelor of Science In Business Administration major in Marketing Management and Human resource Management.
Note: This document is not available to download, sorry for the inconvenience.
This document summarizes a research study on bullying conducted with students at the University of Cebu Lapu-lapu and Mandaue. The study aims to understand the reasons for bullying, how it affects victims, and ways to reduce it. It provides background on bullying and reviews literature defining it as a barrier to student development. The methodology section describes the research design, environment, data collection plan, and references used. The study involved surveying 25 high school students to learn about their experiences with bullying and conclusions will be analyzed to further understand bullies and their victims.
This document describes an internship report submitted by Pradip Sapkota to fulfill the requirements for a Bachelor's degree in Computer Science from Tribhuvan University in Nepal. The internship was conducted at Lumbini Net Pvt Ltd from April to July 2015 under the supervision of Mr. Binod Kumar Adhikari. During the internship, Pradip assisted with tasks like wireless network configuration, router setup, and other activities to support Lumbini Net's internet service offerings. The report documents the work done and lessons learned from the experience.
IRJET- IoT based Vending Machine with Cashless PaymentIRJET Journal
This document describes an IoT-based vending machine that allows for cashless payment. The proposed system uses a website interface for customers to select products, make online payments using Razorpay, and receive a unique code to enter at the vending machine to retrieve their purchase. An Arduino board connected to the vending machine via WiFi receives the code and verifies payment by checking a database before using servo motors to dispense the correct product. The system aims to streamline the purchasing process and eliminate the need to carry cash.
This document is a project report submitted by two students, Kamal Prajapati and Ravi Raval, for their Master's degree. It analyzes the strategic position of the Indian software industry. The report includes an introduction, international and Indian industry scenarios, a strategic analysis using models like Porter's Five Forces and SWOT, and a financial analysis. It was completed under the supervision of Dr. Nishith Bhatt and aims to fulfill the requirements for an MBA degree.
Conference: 15th International
Conference on Industrial Informatics
(INDIN2017). Emden, Germany – July
24-26, 2017
Title of the paper: Development of a
Mobile Application for the C2NET Supply
Chain Cloud–based Platform
Authors: Enbo Chen, Wael M.
Mohammed, Borja Ramis Ferrer, Jose L.
Martinez Lastra
If you would like to receive a reprint of
the original paper, please contact us
A computer network, or data network, is a digital telecommunications network which allows nodes to share resources. In computer networks, computing devices exchange data with each other using connections (data links) between nodes. These data links are established over cable media such as wires or optic cables, or wireless media such as WiFi.
The term network is defined as a set of computers of different types, terminals, telephones, and other communication equipments, connected by data communication links, which allow the network components to work together. The network components may be located within a small area or spread over many remote locations. In any case, data communications hold the network together.
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Study On 3G Data Card Usage Trends
1. 1
A COMPREHENSIVE STUDY OF CONSUMER SATISFACTION
TOWARDS RELIANCE NETCONNECT+
(A CASE STUDY OF “VISAKHAPATNAM”)
A PROJECT REPORT SUBMITTED TO GITAM UNIVERSITY IN
PARTIAL FULLFILLMENT FOR THE AWARD OF THE DEGREE
OF
MASTER OF BUSINESS ADMINISTRATION
SUBMITTED BY
RAJESH. A
1225110102
UNDER THE GUIDANCE OF
PROF. M.V. RAM PRASAD
GITAM INSTITUTE OF MANAGEMENT
(A NAAC accredited ‘A’ grade institution)
GITAM UNIVERSITY
(Declared as Deemed to be University Us 3 of the UGC Act, 1956)
VISAKHAPATNAM.
2. 2
DECLARATION
I, Rajesh Aluru hereby declare that this project report is the record
of authentic work carried out by me in Reliance Communications,
Visakhapatnam during the academic session of MBA 3rd
Trimester
2011.
I have completed my project under the guidance of Prof. M.V. RAM
PRASAD, GITAM Institute of Management, GITAM University,
Visakhapatnam.
I hereby declare that this project report has not been submitted to
any other University or Institute for the award of any
degree/diploma.
VISAKHAPATNAM Rajesh.A
DATE: 1225110102
MBA – 3rd
Trimester
GITAM Institute of Management
3. 3
CERTIFICATE BY GUIDE
This is to certify that Mr. Rajesh Aluru (Regd. No. 1225110102) is a
bonafide student of GITAM University.
He has prepared and submitted a project report titled
“A COMPREHENSIVE STUDY OF CONSUMER SATISFACTION TOWARDS
RELIANCE NETCONNECT+” in Reliance Communications,
Visakhapatnam.
This Project report is in partial requirement for the award of MASTER
IN BUSINESS ADMINISTRATION, for the academic year 2010-2012
under my supervision & guidance.
VISAKHAPATNAM PROF. M.V. RAM PRASAD
DATE:
4. 4
ACKNOWLEDGEMENT
No work can be done in vacuum; the accomplishment of this project would have
not been possible individually without the assistance and valuable support from
various sources.
As a student of GITAM Institute of Management, I am indebted to the learned
faculty members of the institute. As a pupil of Prof. K. Siva Rama Krishna
(Dean & Principal), Prof. P. Sheela (Vice- Principal) & Mrs. K.V. Uma Devi
(Programme Co-ordinator) I pay my gratitude and respect for their hard work,
support and meticulous attention at every stage of my education in the
institute.
I also thank Prof. M. V. Ram Prasad, whose mentoring, guidance and
encouragement enabled me to complete this report in a fruitful manner. I am
highly grateful to Ram Prasad Sir who supported me by teaching, guiding and
providing different materials needed for the project.
I extend my special thanks to Mr. K. Chinappa Reddy, CEO Vizag Cluster,
Reliance Communications, Vizag and Mr. Shafi Shaikh, Team Lead (Data &
Devices) for selecting me and guiding me throughout this project.
I am thankful to all my faculty members for their guidance regarding the
subject matter of the training, their explanation regarding different technical
terminology related to the topic, which helped me understand the main
philosophy of the project.
At last, I am thankful to my friends, family for all the direct and indirect support
extended to me during the project work.
Rajesh. A
1225110102
MBA 3rd Trimester
GITAM Institute of Management
5. 5
TABLE OF CONTENTS
SECTION 1: THEORETICAL FRAMEWORK
Page No.
Introduction 7
USB Description 8
History of USB 9
Reliance USB Net Connect + 9
SECTION 2: METHODOLOGY
Importance of the Study 11
Objectives of the Study 11
Scope of Study 12
Research problem 12
Research methodology 12
SECTION 3: ORGANISATION PROFILE
Reliance Communication 15
Competiton 16
TATA Photon+ 16
MTS MBlaze 17
3G USB Net Providers 17
SECTION 4: ANALYSIS
Observation and Analysis 19
SECTION 5: FINDINGS, SUGGESTIONS & CONCLUSIONS
Findings 24
Limitations 24
Suggestions 24
Conclusions 25
Annexure
Questionnaire 27
Bibliography 29
7. 7
INTRODUCTION
In the globalised world we live in today, the internet offers immense
opportunities for people & businesses to grow and prosper. A computer without
an internet connection is like a mobile phone without a sim.
With technology changing rapidly & increased awareness among consumers,
Internet service providers (ISP’s) are increasing infrastructure capacities to offer
better speeds and aggressive marketing to provide consumers with different
schemes and offers.
This study aims to know the customer perception towards the use of Reliance
Net Connect devices with respect to its primary competitors, TATA Photon &
MTS MBlaze.
The objective of this project is to analyse customer tastes & preferences & the
customer satisfaction levels of Reliance Net Connect and its competitors in
market namely MTS MBlaze & Tata Photon in the CDMA category and IDEA,
AIRTEL & BSNL in the 3G GSM Category.
My study will be based on the consumer perception about the internet service
provided by these companies focussing primarily on the CDMA category. The
scope of study is limited to the city of Visakhapatnam, Andhra Pradesh.
8. 8
WHAT IS UNIVERSAL SERIAL BUS (USB)?
In information technology, Universal Serial Bus (USB) is a serial bus standard
to connect devices to a host computer. USB was designed to allow many
peripherals to be connected using a single standardized interface socket and to
improve plug and play capabilities by allowing hot swapping; that is, by
allowing devices to be connected and disconnected without rebooting the
computer or turning off the device. Other convenient features include providing
power to low-consumption devices, eliminating the need for an external power
supply; and allowing many devices to be used without requiring
manufacturer-specific device drivers to be installed.
USB is intended to replace many varieties of serial and parallel ports. USB can
connect computer peripherals such as mice, keyboards, PDAs, gamepads and
joysticks, scanners, digital cameras, printers, personal media players, flash
drives, and external hard drives.
For many of those devices, USB has become the standard connection method.
USB was designed for personal computers, but it has become commonplace on
other devices such as PDAs and video game consoles, and as a power cord
between a device and an AC adapter plugged into a wall plug for charging. As
of 2008, there are about 2 billion USB devices sold per year, and about 6 billion
total sold to date.[1] The design of USB is standardized by the USB Implementers
Forum (USB-IF), an industry standards body incorporating leading companies
from the computer and electronics industries. Notable members have included
Agree (now merged with LSI Corporation), Apple Inc., Hewlett-Packard, Intel,
NEC, and Microsoft.
USB Universal Serial Bus
Year created: January 1996
Created by: Intel, Compaq, Microsoft, Digital, IBM, Northern Telecom
Width in bits: 1
Number of devices: 127 per host controller
Capacity 1.5 to 480 Mbit/s (0.2 to 60 MByte/s)
9. 9
HISTORY
The USB 1.0 specification was introduced in 1994. USB was created by the core
group of companies that consisted of Intel, Compaq, Microsoft, Digital, IBM,
and Northern Telecom. Intel produced the UHCI host controller and open
software stack; Microsoft produced a USB software stack for Windows and co-
authored the OHCI host controller specification with National Semiconductor
and Compaq; Philips produced early USBAudio;and TI produced the most widely
used hub chips. USB was intended to replace the multitude of connectors at the
back of PCs, as well as to simplify software configuration of communication
devices.
The USB 2.0 specification was released in April 2000 and was standardized by
the USBIF at the end of 2001. Hewlett-Packard, Intel, Lucent (now LSI
Corporation since its merger with Lucent spinoff Agree Systems), Microsoft,
NEC, and Philips jointly led the initiative to develop a higher data transfer rate,
480 Mbit/s, than the 1.0 specification of 12 Mbit/s.
The USB 3.0 specification was released on November 17, 2008 by the USB 3.0
Promoter Group. It has a transfer rate of up to 10 times faster than the USB 2.0
version and has been dubbed the Super Speed USB. Equipment conforming with
any version of the standard will also work with devices designed to any previous
specification (a property known as backward compatibility).
Reliance USB Net connector
Reliance Netconnect+ Advantage
Wireless broadband for laptops and desktops
SPEED - Download speeds up to 3.1 Mbps and upload speeds up to 1.8
Mbps
MOBILITY – Access Internet anywhere anytime. Simply plug and play
COVERAGE - Connectivity across 24,000 towns and 6 lacs villages, as well
as along major highways, railway routes, airport lounges and remote
locations in India
The Reliance Net connector is a simple plug and play option for Laptops and
Desktops. The wireless broadband recorded the fastest uploads at a speed of
up to 1.8 Mbps and download speeds of upto 3.1 Mbps. Further the Indian
telecom major offers a seamless network across 24000 towns and 4.5 lakh
villages.
11. 11
IMPORTANCE OF THE STUDY
• This type of study helps organization to differentiate between realistic &
unrealistic customer expectations.
• It helps the organization to delight the customer.
• This study helps determine the factors responsible for increase in
customer expectations.
• It helps the organization to know what customers expect actually.
• It helps the organization to set benchmarks & standards.
• It may help the organization to deliver the desired level of service
• It helps the organization to set the quality control goals.
• It helps avoid vague or undefined service designs.
OBJECTIVE OF THE STUDY
This research is conducting for knowing the customer perceived satisfaction
towards the service quality of Reliance Netconnect +.
Reliance was the first Telecom Company in India to start this service.
It presently enjoys a significant market share owing to the Early Mover
Advantage. So with the help of Gap Model the emphasis on the research is to
know the gap of perceived Service Quality and the actual Service Quality of the
Reliance Netconnect+. The objective of this research may be as follows:-
• To know whether customer is satisfied by the service quality of Reliance
Netconnect+.
• To know whether Reliance Netconnect+ service quality is up to the mark
according to the industry standards.
• To know the gap between perceived customer satisfaction and the
customer expectations towards the service quality of Reliance
Netconnect+.
• To search the factors that will help Reliance Netconnect+ exceed
customer expectations.
• To know how Reliance Netconnect+ may reach or exceed customer
expectations.
12. 12
SCOPE OF STUDY
The scope of this study is limited to the geographical area of the city of
Visakhapatnam and includes suburbs of Visakhapatnam like Gajuwaka &
Gopalapatnam.
RESEARCH PROBLEM
The research problem is a crucial part of any Research activity. It is often said
that if the nature of the problem is clear, half the problem is solved.
The main problem in this type of study is that it is a tough task to accurately
measure the gap between customer expectations and the services of Reliance
Netconnect+ across a country as large as India. The quality of service often
varies from circle to circle
Therefore it becomes difficult to ascertain the exact zone of tolerance.
• Not knowing what customers expect actually.
• It is hard to convince the customers to give fair response.
• It is tough to measure the exact customer satisfaction levels.
• Few customers may have expectations that may be either higher or lower
than the standards set by the organization or Industry standards.
RESEARCH METHODOLOGY USED IN THE STUDY
Research methodology is a description, explanation and justification of various
methods of conducting research.
TYPE OF RESEARCH USED IN THE STUDY
CONSUMER RESEARCH
Consumer research is a unique subset of marketing research, which merits the
utilization of specialized research methods that collect customer data and also
enhances the company’s relationship with its customers.
Really, marketing research comprises a form of applied sociological study,
which concentrates on understanding the behaviours, whims and preferences,
mainly current and future, of consumers in a market based economy.
13. 13
SAMPLING
The sampling plan for the study decides the work area that is the population,
which has to be surveyed. A Brief idea about the sampling for this research
consisting of its different parameters is given below:
TYPE OF SAMPLING METHODS USED IN THE STUDY
JUDEGEMENTAL SAMPLING
In this type of the sampling the researcher uses his judgment to select
population members who are good source for accurate information.
SAMPLING UNIVERSE
This study is conducted in Visakhapatnam and suburban areas. So it will be true
for Visakahapatnam region as follows.
SAMPLE SIZE
In this study the sample size is of 100 people due to time constraint
METHOD OF DATA COLLECTION
The research was carried out through survey method with the help of a
QUESTIONNAIRE consisting of close ended question. Due to its flexibility,
questionnaire method is ideally suited for collection of primary data.
15. 15
RELIANCE COMMUNICATIONS
Reliance – Anil Dhirubhai Ambani Group, an offshoot of the Reliance Group
founded by Shri Dhirubhai H Ambani (1932-2002), ranks among India’s top
three private sector business houses in terms of net worth. The group has
business interests that range from telecommunications (Reliance
Communications Limited) to financial services (Reliance Capital Ltd) and the
generation and distribution of power (Reliance Infrastructure Limited).
Reliance – ADA Group’s flagship company, Reliance Communications, is India's
largest private sector information and Communications Company, with over
100 million subscribers. It has established a pan-India, high-capacity, integrated
(wireless and wireline), convergent (voice, data and video) digital network, to
offer services spanning the entire infocomm value chain.
VISION
By 2015, be amongst the top 3 most valued Indian companies,providing Information,
Communication & Entertainment services, and being the industry benchmark in Customer
Experience, Employee Centricity and Innovation.
MISSION
RCOM will create world-class benchmarks by:
• Meeting and exceeding Customer expectations with a segmented approach.
• Establishing, re-engineering and automating Processes to make
them customer centric, efficient and effective.
• Incessant offering of Products and Services that are value for money and
excite customers.
• Providing a Network experience that is best in the industry.
• Building Reliance into an iconic Brand which is benchmarked by others and
leads industry in Intention to Purchase and Loyalty
• Developing a professional Leadership team that inspires, nurtures talent
and propagates RCOM Values by personal example
16. 16
COMPETITORS PROFILE
Reliance communications faces competition in the CDMA Internet Providers
category from TATA Photon+ and MTS MBlaze.
TATA TELESERVICES LTD
Tata Teleservices Limited spearheads the Tata Group’s presence in the telecom
sector. The Tata Group includes over 90 companies, over 350,000 employees
worldwide and more than 3.5 million shareholders.
Incorporated in 1996, Tata Teleservices is the pioneer of the CDMA 1x
technology platform in India. It has embarked on a growth path since the
acquisition of Hughes Tele.com (India) Ltd [renamed Tata Teleservices
(Maharashtra) Limited] by the Tata Group in 2002.
It launched mobile operations in January 2005 under the brand name Tata
Indicom and today enjoys a pan-India presence through existing operations in
all of India’s 22 telecom Circles. The company is also the market leader in the
fixed wireless telephony market. The company’s network has been rated as the
‘Least Congested’ in India for six consecutive quarters by the Telecom
Regulatory Authority of India through independent surveys.
The Tata Teleservices Limited bouquet comprises four other brands as well—
Virgin Mobile, Walky (which is the brand for fixed wireless phones),
the Photon family (the company’s brand that provides a variety of options for
wireless mobile broadband access, and T24.
Today, Tata Teleservices Ltd, along with Tata Teleservices (Maharashtra) Ltd,
serves over 84 million customers in more than 450,000 towns and villages
across the country, with a bouquet of telephony services encompassing Mobile
Services, Wireless Desktop Phones, Public Booth Telephony and Wireline
Services and enterprise solutions.
SISTEMA SHYAM TELESERVICES (MTS)
Sistema Shyam TeleServices Ltd (SSTL) is the fastest growing telecom company
in the competitive Indian market, with over 11 million voice subscribers and
over 7 lakh mobile broadband customers. SSTL has tied up with Mobile
TeleSystems OJSC, a JSFC Sistema company of Russia, to bring the globally
acclaimed telecom brand – “MTS” to India.
17. 17
Millward Brown in its 2011 report on Most Valuable Global Brands has ranked
MTS 80th with a brand value of $10.9 billion.
Sistema Shyam TeleServices Ltd. (SSTL) is a joint venture between Sistema {LSE:
SSA} of Russia, the Russian Federation and the Shyam Group of India. The
Russian Federation holds a 17.14% stake in the company. Sistema is the
majority shareholder with a 56.68% stake, Shyam Group holding a 23.98% stake
and the remaining 2.2% being held by the public.
• MTS, the mobile telecom service brand of SSTL, has over 11 million
customers’ in India.
• MBlaze, the high-speed mobile broadband service, launched in November
2009 has clocked over 700,000 satisfied mobile broadband customers in
a very short span of time.
• SSTL was the FIRST telecom company in India to launch mobile
broadband internet services with speeds up to 3.1 Mbps in the state of
Jharkhand in April 2010.
OTHER COMPETITORS
Apart from MTS & TATA several GSM companies are now launching USB Internet
Devices using the 3G technology. IDEA, Airtel & Vodafone are some private
competitors, while BSNL remains a dominant Government affiliated Service
Provider.
19. 19
OBSERVATION
1. Which broad band net connector are you using.?
Consumer Response Frequency In Percentage (%)
Reliance Netconnect+ 40 40
TATA Photon + 50 50
MTS MBlaze 7 7
Others 3 3
INFERENCE:
Among the 100 sample size considered for the survey, the above data indicates
that TATA Photon+ enjoys the maximum no. of users. The data considered was
for those subscribers who had an active USB based net connector for a
minimum period of 4 months.
2. Is your broad band net connector giving you fast access?
Consumer Response Frequency In Percentage (%)
Yes 30 30
No 60 60
Sometimes 10 10
40
50
7
3
Market Share
Reliance Netconnect+
TATA photon+
MTS Mblaze
Others
30
60
10
Access Speed
Yes
No
Sometimes
20. 20
3. Are you satisfied with your Present Service provider?
Consumer Response Frequency In Percentage (%)
Yes 43 43
No 54 54
Partly 3 3
INFERENCE:
As the Chart above indicates most Service provider companies faced the
problem of dissatisfied subscribers. The following chart is perhaps an indicator
for the reasons behind subscribers not being satisfied. USB based net
connectors are yet to match their wired counterparts in terms of both speed &
tariff.
4. What are the important features you look for in a Net Connector?
Consumer Response Frequency In Percentage (%)
High Speed 72 72
Economic tariff 25 25
Ease of Use 3 3
0
10
20
30
Reliance
Netconnect+
Tata Photon+ MTS Mblaze Others
Satisfied
Not satisfied
72
3
25
Determinants to buy
Speed
Ease of use
Economy
21. 21
INFERENCE:
72% of all respondents said speed is a primary determinant to buy a USB Net
Connector.
5. Is there any difficulty faced while using broad band net connector?
Consumer Response Frequency In Percentage (%)
Yes 27 27
No 45 45
Partially 28 28
6. Is net connector successful in the Rural Areas?
Consumer Response Frequency In Percentage (%)
Yes 21 21
No 45 45
Partially 34 34
INFERENCE:
Most of the participants in the survey are urban dwellers. As such t
E efficiency of USB based Net connectors in rural areas remains an untested
area. Reliance has good network coverage but MTS and several others have no
coverage outside urban centres.
7. Do you think Land Line based broad band schemes are more economic?
Consumer Response Frequency In Percentage (%)
Yes 77 77
No 23 23
Partially 0 0
21
45
34
Rural Area Efficiency
Yes
No
Partially
22. 22
INFERENCE:
77% of all users perceive that USB net connectors are more expensive to buy
and cost more per month than a fixed wire landline based internet connection.
As per market tariff rates as on 1.06.2011 this perception is found to be true is
almost all cases.
8. Do you think that use of the broad band net connector improves your work
efficiency?
Consumer Response Frequency In Percentage (%)
Yes 81 81
No 3 3
Partially 16 16
INFERENCE:
815 of all respondents believe that a USB based net connector offers greater
mobility leading t better work efficiency. Its utility value is clearly established.
Hence the data reveals that as a product the USB net connector offers great
potential and opportunity to the telecom companies in future.
Economy
YES
NO
PARTIALLY
81
3 16
Work Efficiency
Yes
No
Partially
24. 24
FINDINGS
• Reliance Communications, has lost the early mover advantage losing its market
leader status to TATA Photon+
• 72% of all respondents said speed is a primary determinant to buy a USB Net
Connector
• 60% of respondents were not satisfied with the speeds of their USB Net
Connectors.
• 54% of respondents expressed a desire to shift to another Service Provider
LIMITATIONS
• It depends on the customer willingness to give good and fair response.
• Results of this study and findings are applicable only for Visakhapatnam
city and nearby areas. The results may be different in other parts of India.
• The sample size considered was 100 owing to Time constraints;the
results were extrapolated.
• Absence of professional researchers was another limitation of the study.
SUGGESTIONS
• Reliance Communications should focus on emerging markets especially
in rural areas where its infrastructure gives it an edge over others.
• Focus on marketing & awareness programmes to show the utility value of
a USB Net Connector for first time buyers
• Focussing on existing wired Broadband customers especially business
people to show the utility value of USB net Connector as an additional
device to be used while travelling.
• Trying to achieve Economies of scale to bring tariff rates down further to
be more competitive.
25. 25
• Reliance should try to expand its prepaid user base by poaching
subscribers from TATA, MTS by offering better tariffs and schemes as
this is a intensely
• competitive area.
• To ensure product differentiaton by adopting unique designs, colours
and features like memory card slots, wi-fi routers etc to target specific
segments of markets like youth, office goers, business men etc.
• Offer additional roaming benefits especially international roaming
features for business travellers.
CONCLUSION
In terms of Product differentiation there is very marginal difference between
Reliance Netconnect+ and its competition. The speeds are not comparable to
the speeds of fixed landline based broadband providers. However Reliance
Communication has several advantages over its competitors
• Ready availability of Infrastructure
• Capital Infusion capacity
• Strong Pan-India presence of distribution channels
The competition from 3G based service providers is negligible today but it will
increase in future. The need of the hour is to bring down prices, increase
speeds and provide qualitative features like designs, colours etc in the USB
Dongles that will ensure product differentiation and diversification which will be
the major success determinants in future.
27. 27
QUESTIONNAIRE
This questionnaire is prepared to study the project titled “The comparative
study of the consumer satisfaction towards broad band services provided by
Reliance and Tata Indicom U.S.B. net connector” as a compulsory part of M.B.A.
program.
NAME:-…………………………………………………….
AGE :- ……………………………………………………...
GENDER :- ………………………………………………..
CONTACT No :- ………………………………………………………….
1. Which broad band net connector are you using.?
(a) Reliance Netconnect
(b) Tata Indicom Photon.
(c) MTS MBlaze
(d) Other:
2. Is your broad band net connector giving you fast access?
(a) Yes
(b) No
(c) Some times
3. Are you satisfied with your Present Service provider?
(d) Yes
(e) No
(f) Partly
4. What are the important features you look for in a Net Connector?
(a) High speed.
(b) Economic Tariff
(c) Ease of Use
5. Is there any difficulty faced while using broad band net connector.?
(a) Yes
(b) No
(c) Partially
6. Is net connector successful in the Rural Areas.?
(a)Yes
(b)No
(c)Partially
28. 28
7. Do you think Land Line based broad band schemes are more economic?
(a)Yes
(b)No
(c)Partially
8. Do you think that use of the broad band net connector improves your work
efficiency?
(a)Yes
(b)No
(c)Partially
9. Do you have any suggestion for the improving service quality of net
connector?
○………………………………………………………………………………
○………………………………………………………………………………
○………………………………………………………………………………
○……………………………………………………………………………
29. 29
BIBLIOGRAPHY
1. Online resources
• www.wikipedia.com
• http://reliancenetconnect.co.in
• http://www.tataphoton.com/
• http://www.mtsindia.in
2. Marketing management – Philip Kotler
3. Research methodology – C.R. Kothari
4. Strategic management & Business Policy – Prof. K. Siva Rama Krishna