1. Delivery / Engagagment Manager Profile – Shiloh Naidoo
Areas of Expertise
 Transition, Delivery, and Programme management
 Business modernisation, Innovation & Solution management
 Contracts negotiation, SLA and Client/Vendor management
Quantitative and Qualitative assessment on programmes &
projects
Industry Sectors
 Financial and Banking
 Information and communications technology
 National Government
Previous Employers/Customers
 Nedbank, Standard Bank, Absa, FNB, JSE
Securities Exchange
 DTI, SARS, CIPC
 Arivia, T-Systems, MWEB
 Eskom
 Mndworx Consulting, Kanimambo Consulting,
IQ Business
Education / Certifications
 Mechanical Engineering
 Masters in Programme Management (in progress)
 Project Qualifications (PMI, Prince 2, SCRUM,
Agile, ASAP, AgileSAP)
Experience and Accomplishments
As a proactive, delivery-focused professional it’s understood that if you
don't grasp the people side of delivery, no matter how well your
methodology or tools are, you will not succeed. If you don't manage your
users, sponsors and stakeholders expertly, you could deliver white
elephants. Having heading strategic programmes focused on delivery for
organisational modernisation and optimisation yielding "doing more
with less," simplified customer experience, incorporating new
technology into business for maximum efficiency.
With 22+ years progressive expertise in leadership and problem solving
for government, financial, investment and banking services; and
Information Technology industry backed up by certifications and
experience in over 8 methodologies. Successfully delivered over 30
innovative transformational programmes and projects in 7 industries
that focus on lean products, processes, people and technology.
Cross-functional communicator easily interfaces with high-profile staff,
vendors, and customers. Versatile, innovative, and loyal management
professional able to see the “big picture” while staying on top of all the
details. Recognised for consistent success in developing and delivering
solution to streamline operations and enhance revenue performance.
Reached a stage in his career where he wants to use his skills and
experience to assist an organisation end-to-end for maximum business
efficiency and/or compliance with regulatory requirements thus
ensuring they remain competitive and sustainable.
Key Projects
Implemented the first real-time online verification system (SAP) in South Africa. A Government Department could not achieve its mandate
to process applications and claims for financial assistance. Migrated 24 systems into a single implemented pilot, SAP Grantor Management
system. Achieved: World’s first bi-directional integrating Adobe Lifecycle Server forms management into SAP, first real time on-line verification
system in South Africa, first SA Government system to have real time integration between 12 Government Departments, resulting in 100%
time reduction in processing applications and claims, eliminated payment duplication, and drastically reduced risk and fraud exposure for
grants.
Reduced the risk exposure at Port of entries in South Africa. The South African Customs facilitates the movement of goods and people
entering or exiting South Africa by providing border control management, community protection and Industry protection. After 5 failed
attempts, a pilot paramilitary unit was implemented successfully as well detector dog units in 23 other port of entries. Achieved: First
civilian to present at the Joint Chiefs of Armed Forces meeting.
Established an integrated centre for operational tracking and control. Managed a program of National interest to South Africa in the
electricity supply sector. The company used historical data to manage real time power generation. Migrated and implemented a control
centre with an in-time, power generation supply chain management system, to strategically and tactically manage electricity supply.
Achieved 0% blackouts in South Africa but planned and managed load shedding.
Implementation and management of program and project management offices. Clients and management could not assess status, delivery
schedule or financial health of programmes and projects. Implemented an enterprise program and project management offices with
centralised prioritisation, scheduling and risk management. Introduced integrated dashboards for rapid, accurate reports. Achieved SARS
implementation was rated by Gartner 2004 as the “Leading EPMO in South Africa…” 25% average improvement in time and cost and 35%
gross margin per project.
Plan and led operational optimisation and automation. Clients required organisational modernisation. Delivered strategic programmes and
projects and migrated system and data focused on organisational modernisation and optimisation, improvement of sales effectiveness,
customer experience, operational excellence, incorporating new technology into business for maximum efficiency and/or compliance with
regulatory requirements. Achieved ROI of over 63% in bottom line saving.
Expert in providing practical solutions to complex business problems and is highly experienced in solutioning, estimating, planning and,
managing and executing programmes and projects within measurable improvement results to clients.