The Outsource Group is a South African business automation solutions provider established in 2004. It has experienced significant growth, now employing over 100 staff across multiple business units providing products like copiers, phones, computers. The company prides itself on outstanding customer service, including training, rapid response times and long warranty periods. It aims to be the preferred solution for businesses' office automation needs through an extensive product range and nationwide coverage across Southern Africa.

1. Corporate Profile prepared for:
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2. Introduction
The Outsource Group is the first choice for turnkey business automation solutions.
We have developed a trusted and respected brand through outstanding service and a
vast distribution network.
We’re driven by integrity, teamwork, and innovation.
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3. Company History
Established in 2004 as Outsource Digital
One phone and a rented desk
Four staff – Ryan, Roger, Mel and Julie
All still with the company today but one….
First major client is still a key client today with over 50 branches
A company proud of our South African roots and responsibly involved in our community
Experienced phenomenal growth and success over the last years
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4. Corporate Structure
Outsource
Group
Outsource
Digital
Outsource
Telecoms
Outsource
Finance
Outsource
Media
Outsource
Travel
Outsource
Connect
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Provides a complete office
automation Product range to
suit all your business
requirements
Provides a complete Office
PABX, Voice and Data Solution
Rental financing solutions for
office equipment
Development of online business
management tools and public
facing websites
Travel packages for the
international and domestic
markets
IT Hardware and Software
Solutions including Data
Connectivity
CORE: Our current
core business
areas
EXPANSION: Our
current growth and
future expansion
areas
B.E.E. Status: Outsource Group B.E.E. Status is level 4 contributor as per Emex

5. Our Vision, Mission and Values
Our Vision:
The Outsource Group will be the first choice for turnkey office automation
platforms. We will develop a trusted and respected brand through
outstanding service, a vast distribution network driven by integrity,
teamwork, and innovation. Being the most preferred company to work
for, we will add value to our employees’ lives.
Our Mission:
Out think our competitors by constantly seeking alternative solutions to
traditional ways of doing business. Aggressively drive nationwide control of
distribution. Outperform our competitors with exceptional customer service and
after sales service. Continuously build the Outsource Group brand through
advertising, social and business events. To be the best we can by investing in
our staff, supplying them with training and opportunities that add value to their
lives. Ensuring we are always an outstanding citizen within our social
community
Our Values: We believe in…
Respect for our customers Excellent service and support. Having fun
while being the best. Learning from challenges and change . Our
reputation and our integrity . The power of our people. Being the best
employer. Social responsibility. Our brand and our culture
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8. Key Business Proposition
The Outsource Group is the first choice for turnkey business automation solutions
Products:
A wide spectrum of products and service by working with the best of breed brands, Toshiba
OA and Samsung enabling us to deliver turnkey solutions
No. 1 reseller for Toshiba copiers
Platinum Samsung reseller for PABX
Pricing and Finance:
Aggressive and competitive pricing with centralized billing
Customer Experience:
Our unique “One Touch Point” approach:Deal with one person, one company for all service and
billing across all your business solutions
Superior After Sales Service:
High delivery and installation performance and metrics
On site, highly qualified technicians experts offering a 4 hour response time along with
preventative maintenance programs
24 hour service or full time on site technician is available by special request
Market Coverage and Reach:
Outsource Digital has extensive Customer Support and Service reach across Southern Africa
Our staff:
We have extremely motivated and loyal staff with a unparalleled dedication to customer
excellence as seen in recent staff survey
We continuously strive to be the most preferred company to work for, and with
The Outsource Brand:
A strong brand rooted in South Africa with high brand recognition and positive brand health
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9. Total Business Solutions – Product Range
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Copy, Print, Fax, Scan
& MFP’s
PABX, VoIP,
Connectivity
Desktops, Notebooks
Desktop Printers

10. Total Business Solutions – Product Range
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CCTV Camera
Systems
Access Control
Servers
Software
Generators
& USPs

11. 16 cpm 170 cpm
Multi-
Functional
Powerful
Applications
High
Productivity
FULLY NETWORKABLE
The Copier Product Range

12. Set up Image options, Assign Scan
Box Number and Scan
Open Scanner and select
Scan Box Number
Scan Function
Scanning Functionality:
Mail box (same as above
Scan to FTP
Scan to email (up to 1000 pre-loaded email address)
Scan toOCR Software can produce Text Data which can be exported directly to Wordprocessing or
Spreadsheet Applications for editing or searching.
Supports multiple resolutions including graphics
Facilitates the electronic storage of important documents

13. In Print Driver, enter Password
and Print.
Walk up to the printer,
enter Secure Password
and stored document
will be printed.
Secure Print Function

14. PC Faxing
Faxes can be sent and received directly via PC
Can be forwarded via Internal Mail Application
Cuts costs by eliminating output of unwanted faxes
Minimises misplacement of pages hence cost of resend
Important faxes can be stored on PC
Sets are kept intact
Higher confidentiality
Does not interfere with User Productivty

15. PABX, VoIP and IP
PABX, VoIP and IP
In a fast moving world the speed and efficiency of business communications Internet Protocol technology is
at the forefront of delivering these requirements.
The ideal combination and deployment of an IP convergent network require integration of network elements,
Outsource Telecoms is the leader in partnering to deliver the systems and expertise needed by many
companies
By offering a wide range of high quality and affordable solutions, Outsource Telecoms has an outstanding
record of helping companies identify affordable solutions to their communication needs while presenting
extremely high cost savings that amortize the investment over a very short period of time, often showing
immediate payback.
The OfficeServ 7000 Series from Samsung
Has a comprehensive range of features and functionality that offers an affordable solution for any size
organization
Comes in five variants from the entry level 7030 through 7400 (up to 30, 000 extensions) and makes the
deployment of unified communications simple,
Each offers powerful voice messaging capability including a large capacity recording as well the ability to
connect your voice message to email and send to your inbox
High end applications facilitate group mailboxes, personal auto attendants and Q&A mailboxes
Install and manage your remote sites without leaving your office
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16. Sales and Service Areas
Outsource Digital Customer Support and Service
Areas
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• Cape Town
• George
• Port Elizabeth
• East London
• Upington
• Kimberley
• Bloemfontein
• Durban
• Nelspruit
• Johannesburg
• East Rand
• Pretoria
• Pietersburg
• Rustenburg
• Potchefstroom
• Kroonstad
• Newcastle
• Pietermaritzburg
• Mafikeng
• Windhoek - Namibia
• Gaborone - Botswana
• Maputu - Mozambique
• Harare - Zimbabwe
• Maseru - Lesotho
• Manzini - Swaziland

17. Sales
Customer Service
Finance Technical
• Manages the sale
• Specify deal terms
• Secure finance
• Ascertain timing for
delivery & installation
• Remain as the key
contact for client, even
after the sale
• Process the deal
• Work with sales on the
financing
• Manage the contracts
• Source the monthly
meter readings
• Specific deal terms to
be recorded on contract
• Delivery and installation
of the hardware
• Manages Training on
delivery and a follow up
30 days later if required
• Returns to customer as
and when needed to
maintain or repair the
hardware
• Receives, logs and allocates all service calls
• Tier 1: Telephone Service - Assists clients with immediate solution
• Tier 2: Service call – Allocates technician visit
• Ongoing customer support & service management
Sales:
• To maintain the
relationship throughout
the life cycle o f the
customer
Customer Service:
• To manage the experience
throughout the life cycle of
the customer including
courtesy calls & surveys to
monitor overall service
levels
Our Roll Out Plan

18. Delivery & Installation
Delivery of Hardware
Hardware orders will be delivered between
three (3) to five (5) working days
Toner and Drum orders placed before 12pm
will be delivered the same day, Shelf toner
will also be provided to avoid delays
Orders placed after 12pm will be delivered
the following day
Delivery and Installation for this solution is at
no Charge
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Installation
Upon delivery of the units, Outsource Digital
employee’s will available for one (1) week to
ensure that all machines are installed and
that advanced training programmes will be
carried out with all employees
There will be Trainers and technicians
attending implementations

19. Training
Training on Delivery
Training will be done on a one-to-one basis
with each employees designed as they key
operators
Duration: 30 minutes per user
Each user is to sign a Roster confirming they
have been trained and are well acquainted
with the product
Please note that this is a highly effective way
to educate the users in a more interactive
and rewarding manner. We have a great
track record of success with this process
Upon delivery of the units, Outsource Digital
employee’s will be available for one (1) week
to ensure that all machines are installed and
that advanced training programmes will be
carried out with all employees
Follow up Training
Thereafter an Outsource Employee will liaise
on a frequent basis for the remainder of the
contract, interacting with users, training new
employees and attending to any queries.
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20. Warranty & Service Levels
Warranty
Duration : 60 Months
Dealer coverage: Initial 60 months, thereafter
for duration of service contract. The service
contract may be cancelled by either company
within Ninety days (90) Notice in writing.
Manufacturer Coverage: upon signing service
contracts 60 months. Claims however will be
investigated there is no warranty on products
that are damaged through negligence or
vandalism
General Service Parts: Covered under service
contract unless damaged through negligence or
vandalism.
Drum: Covered under service contract
Scheduled maintenance: Covered under
service contract
Transport: Covered under service contract
Maintenance Call: Service Levels
Response Time:
Service calls on Digital Copier Printers that are
logged will have a 4-5 hour turn around time for
service calls
Down Time Response:
Should a digital copier be down for longer than
72 hours (3 days) a alternative digital product
will be made available for immediate setup
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Thank you for your time!