2. 2
Highlights
• Business Writing Skills
• Interpersonal Communication
• Selling Special Interest Travel
• Touring the World
• Understanding Customer Needs
• Customer Focused Selling
• Professionalism at Work
• Customer Service
• Final Review
3. 3
Professionalism
• A profession is an occupation requiring a
specialized body of knowledge.
• A distinctive “body of knowledge”
identified as a prerequisite to practice in
the field (i.e. a license to practice).
• A binding code of ethics.
• Universally adopted standards of practice.
4. 4
Tips for Professionalism
• Perception is Reality
• Ask questions or request assistance
• Be a team player
• Demonstrate initiative
• Have a positive attitude
• Work hard
5. 5
Codes of Conduct
• A code of conduct is a useful tool to
standardize ethical behavior for a
particular group of professionals.
• Standards
– Confidentiality
– Disclosure
– Ticketing
– Reservations
– Selecting Suppliers
6. 6
Tools of Professionalism
• Stress Management
• Time Management
• Continuing Education
• Professional Associations
