Presentation by Eversheds' partner Richard Matthews at a recent food and drink seminar in Leeds September 14th 2012. Presentation is entitled Product recall - Getting it right.
The document discusses product recalls and outlines key points:
1) Food safety incidents and product recalls are increasing in the UK and Europe, driven by factors like tighter regulations, more testing, and increased whistleblowing.
2) Companies should take steps to minimize recall risks such as supplier audits, traceability systems, and being aware of specification changes.
3) It is important for companies to prepare recall plans in advance, with considerations like clear communication strategies, documentation, and liaising with regulators.
4) Social media can now play a key role in product recalls by allowing companies to directly engage customers, provide transparency, and counter misinformation - but it must be used strategically along with
C.O.S.H.H (Control of Substances Hazardous to Health) aims to protect workers from risks to their health from hazardous substances. It requires identifying substance hazards and managing risks through proper protective equipment, training, storage, and handling. The document outlines hazard symbols, responsibilities, and best practices for safely using chemicals including only using approved substances, following instructions, properly storing and disposing of chemicals, and responding to accidents.
Health and safety legislation in Health and Social CarePrincess Islam
This document discusses four key pieces of UK health and safety legislation:
1. The Health and Safety at Work Act 1974 requires employers to ensure a safe working environment and provide adequate training.
2. The Manual Handling Operations Regulations 1992 outlines safe techniques for lifting heavy objects and requires training for employees.
3. The Food Safety Act 1990 establishes rules for safely handling, storing, and selling food.
4. The Control of Substances Hazardous to Health Regulations 2002 requires employers to control exposure to hazardous substances and safely store chemicals and acids.
An introduction to COSHH Essentials - a simplified method for carrying out chemical health risk assessments developed by the UK Health and Safety Executive. Includes case studies. (Note: does not cover the limitations of this approach)
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RIDDOR is the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 which places a legal duty on employers to report work-related accidents and incidents to the Health and Safety Executive (HSE). Reportable incidents include deaths, injuries requiring more than 3 days off work to recover, and dangerous occurrences that result in no injury. Employers can make reports to the Incident Contact Centre (ICC) by phone, online form, email, fax or post to meet their RIDDOR reporting obligations. The ICC will process the report and send it to the appropriate enforcing authority.
RIDDOR are UK regulations that require work-related injuries, diseases, and dangerous occurrences be reported. The regulations aim to generate reports for authorities to examine incidents and trends and develop prevention strategies. Reportable incidents include deaths, injuries requiring over 7 days off work, dangerous occurrences, and certain work-related diseases diagnosed by a doctor. The responsible person such as an employer must make reports. An accident book must be kept to record any incidents at a construction site.
This document provides an introduction to accident and incident investigation. It discusses the importance of reporting accidents and incidents, identifying immediate and underlying causes, conducting interviews and investigations, and developing action plans to address failings and prevent future occurrences. The goals are to understand why accidents happen using methods like the "why-because" model of root cause analysis and to respond appropriately after an incident.
The document discusses product recalls and outlines key points:
1) Food safety incidents and product recalls are increasing in the UK and Europe, driven by factors like tighter regulations, more testing, and increased whistleblowing.
2) Companies should take steps to minimize recall risks such as supplier audits, traceability systems, and being aware of specification changes.
3) It is important for companies to prepare recall plans in advance, with considerations like clear communication strategies, documentation, and liaising with regulators.
4) Social media can now play a key role in product recalls by allowing companies to directly engage customers, provide transparency, and counter misinformation - but it must be used strategically along with
C.O.S.H.H (Control of Substances Hazardous to Health) aims to protect workers from risks to their health from hazardous substances. It requires identifying substance hazards and managing risks through proper protective equipment, training, storage, and handling. The document outlines hazard symbols, responsibilities, and best practices for safely using chemicals including only using approved substances, following instructions, properly storing and disposing of chemicals, and responding to accidents.
Health and safety legislation in Health and Social CarePrincess Islam
This document discusses four key pieces of UK health and safety legislation:
1. The Health and Safety at Work Act 1974 requires employers to ensure a safe working environment and provide adequate training.
2. The Manual Handling Operations Regulations 1992 outlines safe techniques for lifting heavy objects and requires training for employees.
3. The Food Safety Act 1990 establishes rules for safely handling, storing, and selling food.
4. The Control of Substances Hazardous to Health Regulations 2002 requires employers to control exposure to hazardous substances and safely store chemicals and acids.
An introduction to COSHH Essentials - a simplified method for carrying out chemical health risk assessments developed by the UK Health and Safety Executive. Includes case studies. (Note: does not cover the limitations of this approach)
COSHH regulations require employers to assess and control risks from hazardous substances. They must identify substances in their workplace, decide on precautions needed to prevent employee exposure, and properly use and maintain control measures. Employers are responsible for risk assessments but can obtain outside help if needed. Potential health effects range from mild irritation to chronic disease or death. Following COSHH procedures can improve employee health, productivity and morale.
RIDDOR is the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 which places a legal duty on employers to report work-related accidents and incidents to the Health and Safety Executive (HSE). Reportable incidents include deaths, injuries requiring more than 3 days off work to recover, and dangerous occurrences that result in no injury. Employers can make reports to the Incident Contact Centre (ICC) by phone, online form, email, fax or post to meet their RIDDOR reporting obligations. The ICC will process the report and send it to the appropriate enforcing authority.
RIDDOR are UK regulations that require work-related injuries, diseases, and dangerous occurrences be reported. The regulations aim to generate reports for authorities to examine incidents and trends and develop prevention strategies. Reportable incidents include deaths, injuries requiring over 7 days off work, dangerous occurrences, and certain work-related diseases diagnosed by a doctor. The responsible person such as an employer must make reports. An accident book must be kept to record any incidents at a construction site.
This document provides an introduction to accident and incident investigation. It discusses the importance of reporting accidents and incidents, identifying immediate and underlying causes, conducting interviews and investigations, and developing action plans to address failings and prevent future occurrences. The goals are to understand why accidents happen using methods like the "why-because" model of root cause analysis and to respond appropriately after an incident.
First East Asia Pacific Agribusiness Trade and Investment ConferenceSteve Homer
The document discusses the evolution of private standards in the European agri-food industry from business to business focused in the 1990s to increasingly including business to consumer and business to society issues by 2010. Drivers of compliance have sped up and focus more on subjective environmental, social and ethical concerns publicized through media campaigns. Major retailers and brands now require suppliers meet multifaceted criteria around food safety, sustainability, and social accountability.
Ralph Moyle gave a presentation at the World of Food Safety Conference in Bangkok on the risks of recycled packaging. He discussed several chemical contaminants that can migrate from packaging into food like PAA, SEM, and mineral hydrocarbon oils found in recycled paper and cardboard. Regulations on food packaging were covered for the EU, China, USA, Australia and New Zealand. Moyle recommended that companies understand the origin of their packaging, work with suppliers to ensure certification that packaging meets legal standards, and implement monitoring and auditing programs.
Falck zepeda 2020 iowa state university webinar final 10 27 2020Jose Falck Zepeda
Presentation made by Jose Falck Zepeda at Iowa State University's “Agricultural, Food, and Trade Policy” (ECON 460/550)” webinar October 28, 2020. This presentation discusses biotechnology, genetic modifications, gene editing, science and technology, innovation and economic and trade issues related to developing countries. These are related to policy, regulatory and enabling environment issues.
Eleni Foufa presentation on the Natural Cosmetics Pilot progress at the BigDataGrapes workshop "Big Data for the Grapevine Industries" in Pisa, Italy (8/3/2019)
The organic food market in the UK grew 4% in 2014 but remains sensitive to economic conditions. Organic food sales declined from 2008-2011 due to recession but have since rebounded with help from innovation and improved economy. However, the UK organic market needs more stability and could benefit from increased government support and public perception of organic food as normal.
Animal health and greenhouse gas emissions intensity networkILRI
Presented by Timothy Robinson at the Global Agenda for Sustainable Livestock, 5th Multi-stakeholder Platform Meeting, Cali, Colombia, 7-10 October 2014
Thailand faces several challenges in ensuring food safety as the food supplier to the world. These include a growing population that will increase demand for food, uncertainty around food security, and energy and climate change issues. To address these, Thailand aims to strengthen its competitiveness in food and fuel production through developing human resources and technological skills. The country also seeks to improve food safety management systems and regulations to meet rising standards for food exported to other countries, especially with the upcoming ASEAN Economic Community.
Dr. Marty D. Matlock - Science-Based Metrics for Sustainable Outcomes in Agri...John Blue
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More presentations at http://www.trufflemedia.com/agmedia/conference/2014_niaa_how_animal_agriculture_will_thrive
In between the obvious risks from crop failures and livestock epidemics, and food contamination at the retail level, are food security issues and risks that run through the entire food supply chain. Because there are so many interconnected threads in food security, it is important for insurers to have a grasp of the entire picture.
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This document discusses postharvest quality issues and breeding. It begins with an introduction to Jan Verschoor's background in postharvest technology research. It then discusses how 1/3 of produced food is lost due to quality issues during postharvest handling and storage. Optimizing postharvest conditions could help reduce losses and feed over 2 billion people. The document outlines several physiological and microbial quality issues like bitter pit, scald, chilling injury, and watercore. It stresses that quality starts at harvest and is influenced by cultivar selection, maturity, and growing conditions. Optimal storage conditions and tools to monitor and control disorders are described. The challenges of breeding for postharvest quality attributes are also discussed.
This document provides an overview of the pesticide industry globally and in India. It discusses the types and uses of pesticides, consumption trends globally and in key countries like India, China and the US. The top pesticide companies worldwide and in India are also outlined. The legal framework for pesticide registration in India is also summarized. Key challenges in the industry include stringent regulations, evolving biotechnology, consolidation among companies, and health and environmental issues potentially limiting pesticide use.
OECD Environmental Performance Review: Australia 2019 - Launch presentationOECD Environment
This document summarizes information on environmental issues in Australia. It finds that while Australia has made progress in decoupling economic growth from environmental pressures like emissions and resource use, more can still be done. Carbon pricing and taxation are relatively low compared to other countries. Biodiversity loss continues with many species listings increasing. Protected land coverage has expanded but gaps remain. Funding for biodiversity conservation has also been low. Chemical usage is widespread and most existing chemicals remain untested, with risk management varying between states. Overall the document evaluates both achievements and remaining challenges for Australia's environment.
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Quality in Antimicrobial Control III (Poultry) (Cat 37)Jeremiah Spence
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Joint FAO/WHO Expert Meeting on Hazards Associated with Animal Feed 12-15 May...FAO
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Product recall and contamination insurance provides coverage for costs associated with product recalls and contamination events. Key costs include pre-recall expenses, recall costs such as notifying customers and destroying contaminated product, crisis management services, loss of income, and in some policies, liability to third parties affected. Recent laws increase the risk of recalls and the ability of the FDA to mandate recalls. Recalls can cost companies millions and even cause bankruptcy without insurance. Many industries that produce and distribute food and beverages would benefit from this type of coverage.
The document discusses the threat of Fusarium oxysporum f. sp. cubense Tropical Race 4 (Foc TR4), a soil-borne fungus that causes Fusarium wilt disease in bananas. It has caused significant damage in Asian banana production areas. The disease poses a major threat to the global banana industry as it affects the popular Cavendish variety which accounts for around half of global banana exports. If Foc TR4 spreads to Latin America and the Caribbean, it could have devastating economic and social impacts. Efforts are underway to raise awareness, strengthen diagnostic capacity, and develop contingency plans to limit the spread and impact of the disease. Research is also exploring resistant banana varieties and other management strategies that could
Dr. Randall Singer - "No Antibiotics Ever" Animal Production: Potential Impac...John Blue
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More presentations at https://www.youtube.com/channel/UC9xWTLbiBMQQi8L_WHIWcjA
Integrated pest management and the future of farmingKTN
If you're involved in the Plants and Crops sector, give this webinar a watch.
In June 2020, industry, academia, farmers, growers, government and funders involved in the Plants and Crops sector came together to discuss Integrated Pest Management (IPM) and the future of farming.
Here's what to expect:
• Scene-setting presentations including an overview of IPM approaches
• Thoughts on the current agricultural landscape in the UK, how IPM is being used and future opportunities
• A discussion around opportunities (e.g. funding) to support future work in this area
• An interactive session to gather audience input on challenges and opportunities for IPM
This event was hosted with the Institute for Sustainable Food at the University of Sheffield and the Transforming Food Production team of the Industrial Strategy Challenge Fund.
Find out more here: https://ktn-uk.co.uk/events/integrated-pest-management-and-the-future-of-farming
The fourth industrial revolution – Understanding the opportunities and threats
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Conduct Risk – What Corporates Can Learn From The Financial SectorEversheds Sutherland
Over the last few years the financial services industry has wrestled with the impact of poor conduct. Fines and penalties have soared, franchises have been damaged and the legal and regulatory burden has forced a complete rewriting of business models. As a result there has been a sharpened focus from both a regulatory and governance perspective on “conduct risk” – the pro-active management of anything in which an institution might engage which could impact on customer outcomes, or market integrity. We look into what corporates in other sectors can learn from financial institutions in terms of compliance, culture, governance and ”conduct risk”.
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In between the obvious risks from crop failures and livestock epidemics, and food contamination at the retail level, are food security issues and risks that run through the entire food supply chain. Because there are so many interconnected threads in food security, it is important for insurers to have a grasp of the entire picture.
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2. Legislative framework: Criminal
• Food Safety Act 1990
– Section 7 (rendering food injurious to health)
– Section 14 (food not of nature / substance /
quality demanded)
• General Food Law Regulations EC/178/2002
• Due diligence defence
3. General Food Law Regulations
EC/178/2002
• Article 14 (placing unsafe food on market)
• Food deemed unsafe if:
– injurious to health
– unfit for human consumption
• Article 16 (labelling / advertising shall not
mislead)
• Article 18 (one up: one down traceability)
• Article 19 (withdrawal / recall of unsafe food)
– notify authorities
– co-operate with authorities
4. Civil claims
• Part I, Consumer Protection Act 1987
• Breach of contract
– raw material specification
– express terms (“compliance with all relevant
UK/EU food legislation”)
– implied terms under Sale of Goods Act 1979
• compliance with description
• reasonably fit for purpose
• satisfactory quality
• Negligence
5. Food related incidents are on the increase
across Europe
4000
notifications (RASFF)
EU - total number of
3800
3600
3400
3200
3000
2800
2600
2400
2200
2000
2004 2005 2006 2007 2008 2009 2010 2011
6. ....and in the UK also
Total number of FSA incidents
1800
1700
Recorded incidents
1600
1500
1400
(UK)
1300
1200
1100
1000
900
800
2006 2007 2008 2009 2010 2011
8. Key points of interest
• 1,714 food incidents were investigated by the
FSA last year, compared to 1,505 in 2010
• Microbiological contamination (e.g. Salmonella or
Ecoli) is up
• There has been a big increase in FSA
investigations sparked by whistleblowers
9. Why the increase?
• Tighter legislation/regulation
• FSA and other regulatory bodies are getting
tougher and conducting more testing
• Reporting of incidents is increasing (i.e. whistle-
blowing etc)
But some instances can still be avoided e.g.
mislabelling
10. Product risk management: minimise
the risk of a recall
• Assess risks at each stage of product’s life
• Supplier audits
• Audit compliance with regulations
• Batch marking / traceability
• Beware changes in supplier / specification
“An Ounce of Prevention is worth a Pound of Cure”
Benjamin Franklin
11. Product recall planning: prepare for
the worst
• Up-to-date list of relevant contacts
• Train customer service staff
• Establish a major incident team
• PR strategy and spokesperson
• Establish systems for monitoring the recall
12. Recall practicalities
• Small crisis team
• Compliance with insurance terms
• Contemporaneous record keeping
• Trained spokesperson
• Q&As
• Clear language in notifications
• Liaison with FSA
• Capture costs at time
• Don’t create damaging documents
13. The impact of Social Media: Case
studies
• Plum Organics (US) – Organic baby food
– Mixing error at factory leading to Botulism scare
– Voluntary recall utilising Facebook and Twitter
Outcome:
– Company maintained reputation
– Concerned customers were able to engage with the
company quickly and directly
– On Facebook many of the comments were positive.
Customers were grateful for easily accessible
information and transparency
14. Case studies continued
Maple Leaf Foods (Canada) – Meat products
• Listeria outbreak – 21 deaths – recall of 243 ready to eat
meat products
• External company blog launched to engage with
consumers and discuss Listeria and other food safety
concerns
• New website www.mapleleafaction.com to inform the
public about steps to improve food safety
Outcome:
• Company survived and restored its damaged reputation
and regained market share
15. Case studies continued
Britvic – Fruit Shoot recall (UK)
• Fruit Shoot brand valued at £96m
• Recall due to concerns with lid, which was a potential
choking hazard
Outcome:
• No social media utilised despite having a company Twitter
account
• Estimated impact of recall - £25 million
16. Case studies continued
Dole foods (US)
• Salad product with risk of Salmonella
• Company had Facebook and Twitter accounts but failed to
utilise them effectively
• Posting information regarding competitions/promotions
instead of recall information
• Outcome:
• Concerned consumers’ post on company’s Facebook page
– lack of response, leading to frustration and a lack of
information damaging the brand
17. Social Media: Lessons learned
• Social media should be used in conjunction with more
traditional methods (i.e. press releases/advertisements)
• Social media (Twitter/Facebook etc) can be a quick,
effective and inexpensive way of getting your message out
• Using social media can counteract the problems faced
when recall messages get misinterpreted and incorrect
information is disseminated
• Can be highly damaging to brand if don’t react
• A threat but potential opportunity
18. Summary: Key points
• Recalls are increasing in the UK and Europe
• Put measures in place to minimise the risk of a
recall
• Prepare and rehearse recall plan
• Social media can play a key role in a successful
recall