SlideShare a Scribd company logo
Identifying customer needsIdentifying customer needs
This process involved five main stages
Information gathering (raw data)
Survey, have been conducted, using a questionnaires
developed by the marketing team.
The one-on-one interview involved the SPS staff and the
students of UTM.
The interview last for about an hour, and the result was
interpreted as follows:
Survey, have been conducted, using a questionnaires
developed by the marketing team.
The one-on-one interview involved the SPS staff and the
students of UTM.
The interview last for about an hour, and the result was
interpreted as follows:
Information gathering (raw data)
Number of respondents = 28
Sections of the questionnaires = 3
Section A for SPS staff
Section B for student
Section C general overview about stair case
Total number of questions = 16
Number of respondents = 28
Sections of the questionnaires = 3
Section A for SPS staff
Section B for student
Section C general overview about stair case
Total number of questions = 16
Age
Gender
Respondents
Opinion About SPS Stairs
Place to Install The Lift
Interpretation of raw data to customer needs
Interpretation of raw data to customer needs
Interpretation of raw data to customer needs
Organization of Needs Into Hierarchy
Organization of Needs Into Hierarchy
Organization of Needs Into Hierarchy
Organization of Needs Into Hierarchy
13-The lift has different colors
*The lift is painted
**The lift can be differentiated from
building
***The lift can easily seen
14-The lift is attractive
*The lift has good looking
*The lift is shining
*The lift is decorated
15-The lift is secured
*The lift users can be restricted
*The lift can be used at certain time
*The lift can not be miss-used
**The lift can be lock
*The lift can only be used by some
specific people
16-The lift user can see everyone
outside
*The lift is uncovered
**The lift is transparent
NO Need Importance
1 The lift moves easily 5
2 The lift is easy to operate 4
3 The lift is easy to install 4
4 The lift carry heavy load 3
5 The lift moves freely 4
6 The lift works with little power 3
7 The lift last long time 5
8 The lift is safe 4
Importance of Customer Needs
8 The lift is safe 4
9 The lift is easy to use 5
10 The lift is affordable 3
11 The lift is comfortable 3
12 The lift works in any environment 4
13 The lift has different colors 1
14 The lift is attractive 3
15 The lift is secured 1
16 The lift user can see everyone outside 3
List of
Metrics
Metric
No.
Need Nos. Metric Imp. Units
1 1 Speed 4 m/s
2 2,5,15 Controller 5 Subj.
3 2,9 Control Cabinet Car 5 Subj.
4 3 Time to assemble 2 s
5 4 Load 5 kg
6 4 Persons 4 list
7 5 Machine 4 Subj.
8 5 Drive 5 Subj.
9 6 Current Intensity 4 A
10 6 Current Voltage 4 V10 6 Current Voltage 4 V
11 7 Lift Cycle Failure 5 cycle
12 8 Landing Accuracy 3 mm
13 5,9 Maximum Number of Stops 2 Subj.
14 9 Maximum travel Height 4 m
15 10 Unit Manufacturing Cost 5 MYR
16 11,13,14,16 Car Decoration 1 Subj.
17 12 Car Material 5 List
18 14 Entrance size 2 List
19 12 Resistance of Corrosion 4 mg/cm2
.year
20 12 Resistance of High Temperature 4 ◦
c
Need-Metric Matrix
Competitive
Bench
Marking
Chart
Competitive
Bench
Marking
Chart
Target
Specifications
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering
Product Development, (Customer needs), Marketing, Design, Engineering

More Related Content

Similar to Product Development, (Customer needs), Marketing, Design, Engineering

Traffic volumestudy
Traffic volumestudyTraffic volumestudy
Traffic volumestudy
AMOD GUPTA
 
UDI-Nex Concept Brief
UDI-Nex Concept BriefUDI-Nex Concept Brief
UDI-Nex Concept Brief
Ryan Pease
 
productivity improvement and increase in the material flow
productivity improvement and increase in the material flowproductivity improvement and increase in the material flow
productivity improvement and increase in the material flow
mahendran mahendran.m
 
autonomous-maintenance-training-pack.pptx
autonomous-maintenance-training-pack.pptxautonomous-maintenance-training-pack.pptx
autonomous-maintenance-training-pack.pptx
ssuser6dba3d
 
lifts
liftslifts
Customer journey mapping in an industrial context
Customer journey mapping in an industrial contextCustomer journey mapping in an industrial context
Customer journey mapping in an industrial context
Shaun West
 
Marketing planning and forecasting of airtel company ltd
Marketing planning and forecasting of airtel company ltdMarketing planning and forecasting of airtel company ltd
Marketing planning and forecasting of airtel company ltd
IUBAT- International University of Business Agriculture and Technology.
 
Six sigma project
Six sigma projectSix sigma project
Six sigma project
JAPAN SHAH
 
I Style Myself - Usability Evaluation
I Style Myself - Usability EvaluationI Style Myself - Usability Evaluation
I Style Myself - Usability Evaluation
Alessandra Luz Ferreira
 
Advanced parking lot
Advanced parking lotAdvanced parking lot
Advanced parking lot
Abhishek Patel
 
Usability Report
Usability ReportUsability Report
Usability Report
Muneeb HaXan
 
Presentation on Traffic Volume Survey
Presentation on Traffic Volume SurveyPresentation on Traffic Volume Survey
Presentation on Traffic Volume Survey
Firoz Ovi
 
ADO-A Chapter 04
ADO-A Chapter 04ADO-A Chapter 04
ADO-A Chapter 04
jhendrickson1983
 
Chapter 04
Chapter 04Chapter 04
Chapter 04
jhendrickson1983
 
Lean project plan
Lean project plan Lean project plan
Lean project plan
Western Kentucky University
 
TPM Salalah - Progress
TPM Salalah - ProgressTPM Salalah - Progress
TPM Salalah - Progress
Issa Alshaikh
 
SUMMER INTERNSHIP REPORT - Deepak kumar
SUMMER INTERNSHIP REPORT - Deepak kumarSUMMER INTERNSHIP REPORT - Deepak kumar
SUMMER INTERNSHIP REPORT - Deepak kumar
Deepak kumar
 
Mypath 200625
Mypath 200625Mypath 200625
Mypath 200625
Yingge Zhang
 
Traffic studies and importance
Traffic studies and importance Traffic studies and importance
Traffic studies and importance
SACHIN NAGAYACH
 
Tools and techniques
Tools and techniquesTools and techniques
Tools and techniques
nithyanithi26
 

Similar to Product Development, (Customer needs), Marketing, Design, Engineering (20)

Traffic volumestudy
Traffic volumestudyTraffic volumestudy
Traffic volumestudy
 
UDI-Nex Concept Brief
UDI-Nex Concept BriefUDI-Nex Concept Brief
UDI-Nex Concept Brief
 
productivity improvement and increase in the material flow
productivity improvement and increase in the material flowproductivity improvement and increase in the material flow
productivity improvement and increase in the material flow
 
autonomous-maintenance-training-pack.pptx
autonomous-maintenance-training-pack.pptxautonomous-maintenance-training-pack.pptx
autonomous-maintenance-training-pack.pptx
 
lifts
liftslifts
lifts
 
Customer journey mapping in an industrial context
Customer journey mapping in an industrial contextCustomer journey mapping in an industrial context
Customer journey mapping in an industrial context
 
Marketing planning and forecasting of airtel company ltd
Marketing planning and forecasting of airtel company ltdMarketing planning and forecasting of airtel company ltd
Marketing planning and forecasting of airtel company ltd
 
Six sigma project
Six sigma projectSix sigma project
Six sigma project
 
I Style Myself - Usability Evaluation
I Style Myself - Usability EvaluationI Style Myself - Usability Evaluation
I Style Myself - Usability Evaluation
 
Advanced parking lot
Advanced parking lotAdvanced parking lot
Advanced parking lot
 
Usability Report
Usability ReportUsability Report
Usability Report
 
Presentation on Traffic Volume Survey
Presentation on Traffic Volume SurveyPresentation on Traffic Volume Survey
Presentation on Traffic Volume Survey
 
ADO-A Chapter 04
ADO-A Chapter 04ADO-A Chapter 04
ADO-A Chapter 04
 
Chapter 04
Chapter 04Chapter 04
Chapter 04
 
Lean project plan
Lean project plan Lean project plan
Lean project plan
 
TPM Salalah - Progress
TPM Salalah - ProgressTPM Salalah - Progress
TPM Salalah - Progress
 
SUMMER INTERNSHIP REPORT - Deepak kumar
SUMMER INTERNSHIP REPORT - Deepak kumarSUMMER INTERNSHIP REPORT - Deepak kumar
SUMMER INTERNSHIP REPORT - Deepak kumar
 
Mypath 200625
Mypath 200625Mypath 200625
Mypath 200625
 
Traffic studies and importance
Traffic studies and importance Traffic studies and importance
Traffic studies and importance
 
Tools and techniques
Tools and techniquesTools and techniques
Tools and techniques
 

Recently uploaded

TIME TABLE MANAGEMENT SYSTEM testing.pptx
TIME TABLE MANAGEMENT SYSTEM testing.pptxTIME TABLE MANAGEMENT SYSTEM testing.pptx
TIME TABLE MANAGEMENT SYSTEM testing.pptx
CVCSOfficial
 
Electric vehicle and photovoltaic advanced roles in enhancing the financial p...
Electric vehicle and photovoltaic advanced roles in enhancing the financial p...Electric vehicle and photovoltaic advanced roles in enhancing the financial p...
Electric vehicle and photovoltaic advanced roles in enhancing the financial p...
IJECEIAES
 
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
Gino153088
 
132/33KV substation case study Presentation
132/33KV substation case study Presentation132/33KV substation case study Presentation
132/33KV substation case study Presentation
kandramariana6
 
Null Bangalore | Pentesters Approach to AWS IAM
Null Bangalore | Pentesters Approach to AWS IAMNull Bangalore | Pentesters Approach to AWS IAM
Null Bangalore | Pentesters Approach to AWS IAM
Divyanshu
 
Object Oriented Analysis and Design - OOAD
Object Oriented Analysis and Design - OOADObject Oriented Analysis and Design - OOAD
Object Oriented Analysis and Design - OOAD
PreethaV16
 
一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理
一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理
一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理
nedcocy
 
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODEL
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODELDEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODEL
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODEL
ijaia
 
morris_worm_intro_and_source_code_analysis_.pdf
morris_worm_intro_and_source_code_analysis_.pdfmorris_worm_intro_and_source_code_analysis_.pdf
morris_worm_intro_and_source_code_analysis_.pdf
ycwu0509
 
Digital Twins Computer Networking Paper Presentation.pptx
Digital Twins Computer Networking Paper Presentation.pptxDigital Twins Computer Networking Paper Presentation.pptx
Digital Twins Computer Networking Paper Presentation.pptx
aryanpankaj78
 
Generative AI Use cases applications solutions and implementation.pdf
Generative AI Use cases applications solutions and implementation.pdfGenerative AI Use cases applications solutions and implementation.pdf
Generative AI Use cases applications solutions and implementation.pdf
mahaffeycheryld
 
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf
Yasser Mahgoub
 
Curve Fitting in Numerical Methods Regression
Curve Fitting in Numerical Methods RegressionCurve Fitting in Numerical Methods Regression
Curve Fitting in Numerical Methods Regression
Nada Hikmah
 
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf
Yasser Mahgoub
 
AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...
AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...
AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...
Paris Salesforce Developer Group
 
Design and optimization of ion propulsion drone
Design and optimization of ion propulsion droneDesign and optimization of ion propulsion drone
Design and optimization of ion propulsion drone
bjmsejournal
 
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
PriyankaKilaniya
 
Gas agency management system project report.pdf
Gas agency management system project report.pdfGas agency management system project report.pdf
Gas agency management system project report.pdf
Kamal Acharya
 
An Introduction to the Compiler Designss
An Introduction to the Compiler DesignssAn Introduction to the Compiler Designss
An Introduction to the Compiler Designss
ElakkiaU
 
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024
Sinan KOZAK
 

Recently uploaded (20)

TIME TABLE MANAGEMENT SYSTEM testing.pptx
TIME TABLE MANAGEMENT SYSTEM testing.pptxTIME TABLE MANAGEMENT SYSTEM testing.pptx
TIME TABLE MANAGEMENT SYSTEM testing.pptx
 
Electric vehicle and photovoltaic advanced roles in enhancing the financial p...
Electric vehicle and photovoltaic advanced roles in enhancing the financial p...Electric vehicle and photovoltaic advanced roles in enhancing the financial p...
Electric vehicle and photovoltaic advanced roles in enhancing the financial p...
 
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
4. Mosca vol I -Fisica-Tipler-5ta-Edicion-Vol-1.pdf
 
132/33KV substation case study Presentation
132/33KV substation case study Presentation132/33KV substation case study Presentation
132/33KV substation case study Presentation
 
Null Bangalore | Pentesters Approach to AWS IAM
Null Bangalore | Pentesters Approach to AWS IAMNull Bangalore | Pentesters Approach to AWS IAM
Null Bangalore | Pentesters Approach to AWS IAM
 
Object Oriented Analysis and Design - OOAD
Object Oriented Analysis and Design - OOADObject Oriented Analysis and Design - OOAD
Object Oriented Analysis and Design - OOAD
 
一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理
一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理
一比一原版(爱大毕业证书)爱荷华大学毕业证如何办理
 
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODEL
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODELDEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODEL
DEEP LEARNING FOR SMART GRID INTRUSION DETECTION: A HYBRID CNN-LSTM-BASED MODEL
 
morris_worm_intro_and_source_code_analysis_.pdf
morris_worm_intro_and_source_code_analysis_.pdfmorris_worm_intro_and_source_code_analysis_.pdf
morris_worm_intro_and_source_code_analysis_.pdf
 
Digital Twins Computer Networking Paper Presentation.pptx
Digital Twins Computer Networking Paper Presentation.pptxDigital Twins Computer Networking Paper Presentation.pptx
Digital Twins Computer Networking Paper Presentation.pptx
 
Generative AI Use cases applications solutions and implementation.pdf
Generative AI Use cases applications solutions and implementation.pdfGenerative AI Use cases applications solutions and implementation.pdf
Generative AI Use cases applications solutions and implementation.pdf
 
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 08 Doors and Windows.pdf
 
Curve Fitting in Numerical Methods Regression
Curve Fitting in Numerical Methods RegressionCurve Fitting in Numerical Methods Regression
Curve Fitting in Numerical Methods Regression
 
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf
2008 BUILDING CONSTRUCTION Illustrated - Ching Chapter 02 The Building.pdf
 
AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...
AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...
AI + Data Community Tour - Build the Next Generation of Apps with the Einstei...
 
Design and optimization of ion propulsion drone
Design and optimization of ion propulsion droneDesign and optimization of ion propulsion drone
Design and optimization of ion propulsion drone
 
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
Prediction of Electrical Energy Efficiency Using Information on Consumer's Ac...
 
Gas agency management system project report.pdf
Gas agency management system project report.pdfGas agency management system project report.pdf
Gas agency management system project report.pdf
 
An Introduction to the Compiler Designss
An Introduction to the Compiler DesignssAn Introduction to the Compiler Designss
An Introduction to the Compiler Designss
 
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024
Optimizing Gradle Builds - Gradle DPE Tour Berlin 2024
 

Product Development, (Customer needs), Marketing, Design, Engineering

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Identifying customer needsIdentifying customer needs This process involved five main stages
  • 12.
  • 13. Information gathering (raw data) Survey, have been conducted, using a questionnaires developed by the marketing team. The one-on-one interview involved the SPS staff and the students of UTM. The interview last for about an hour, and the result was interpreted as follows: Survey, have been conducted, using a questionnaires developed by the marketing team. The one-on-one interview involved the SPS staff and the students of UTM. The interview last for about an hour, and the result was interpreted as follows:
  • 14.
  • 15. Information gathering (raw data) Number of respondents = 28 Sections of the questionnaires = 3 Section A for SPS staff Section B for student Section C general overview about stair case Total number of questions = 16 Number of respondents = 28 Sections of the questionnaires = 3 Section A for SPS staff Section B for student Section C general overview about stair case Total number of questions = 16
  • 16. Age
  • 18.
  • 20.
  • 22. Place to Install The Lift
  • 23. Interpretation of raw data to customer needs
  • 24. Interpretation of raw data to customer needs
  • 25. Interpretation of raw data to customer needs
  • 26. Organization of Needs Into Hierarchy
  • 27. Organization of Needs Into Hierarchy
  • 28. Organization of Needs Into Hierarchy
  • 29. Organization of Needs Into Hierarchy 13-The lift has different colors *The lift is painted **The lift can be differentiated from building ***The lift can easily seen 14-The lift is attractive *The lift has good looking *The lift is shining *The lift is decorated 15-The lift is secured *The lift users can be restricted *The lift can be used at certain time *The lift can not be miss-used **The lift can be lock *The lift can only be used by some specific people 16-The lift user can see everyone outside *The lift is uncovered **The lift is transparent
  • 30.
  • 31.
  • 32. NO Need Importance 1 The lift moves easily 5 2 The lift is easy to operate 4 3 The lift is easy to install 4 4 The lift carry heavy load 3 5 The lift moves freely 4 6 The lift works with little power 3 7 The lift last long time 5 8 The lift is safe 4 Importance of Customer Needs 8 The lift is safe 4 9 The lift is easy to use 5 10 The lift is affordable 3 11 The lift is comfortable 3 12 The lift works in any environment 4 13 The lift has different colors 1 14 The lift is attractive 3 15 The lift is secured 1 16 The lift user can see everyone outside 3
  • 33. List of Metrics Metric No. Need Nos. Metric Imp. Units 1 1 Speed 4 m/s 2 2,5,15 Controller 5 Subj. 3 2,9 Control Cabinet Car 5 Subj. 4 3 Time to assemble 2 s 5 4 Load 5 kg 6 4 Persons 4 list 7 5 Machine 4 Subj. 8 5 Drive 5 Subj. 9 6 Current Intensity 4 A 10 6 Current Voltage 4 V10 6 Current Voltage 4 V 11 7 Lift Cycle Failure 5 cycle 12 8 Landing Accuracy 3 mm 13 5,9 Maximum Number of Stops 2 Subj. 14 9 Maximum travel Height 4 m 15 10 Unit Manufacturing Cost 5 MYR 16 11,13,14,16 Car Decoration 1 Subj. 17 12 Car Material 5 List 18 14 Entrance size 2 List 19 12 Resistance of Corrosion 4 mg/cm2 .year 20 12 Resistance of High Temperature 4 ◦ c