Presentation of Product development about collecting customer needs, analysis the best methods to satisfy the customers and design one of the best possible concept.
The document describes a customer centric workshop hosted by MacInnis Marketing. The workshop aims to help companies create a customer-centric culture by defining their values and mapping out the customer journey. Participants review the business model, set goals, and gain insights from customer and employee surveys. Employees learn how their roles impact customers. The full-day workshop, which includes games and team building, maps the customer experience and identifies areas of focus. Participants leave with worksheets, templates, and a written marketing plan to improve customer experience and build an aligned employee culture.
This document summarizes a 2-part ecommerce mastermind workshop about customer lifecycles, marketing strategies, and predicting future purchase decisions. The workshop will cover the top 3 Google Shopping strategies for 2017, including optimizing titles and descriptions, using remarketing lists for search ads, and isolating branded vs non-branded searches. It also provides information about the speakers and breaks down the timing of the workshop parts and strategies that will be discussed to help merchants spend less on ads, target more shoppers, and anticipate customer needs.
This presentation is a general introduction/refresher to marketing planning and it will guide you through the planning process and building the plan itself. The presentation starts with an overview of marketing and this part is generally aimed individuals with limited marketing management experience or marketers who want a refresher. The next sections go into the market planning process, marketing communications planning, marketing budgets and forecasts, and the final section covers writing the marketing plan.
An Ordinal Logistic Regression Model For Analyzing Airport Passenger Satisfac...Roman Shrestha
This document presents a study on developing an ordinal logistic regression model to analyze airport passenger satisfaction at Lamezia Terme International Airport in Italy. The study collected survey data from 1,800 passengers on their perceptions of various airport service quality factors and their overall satisfaction. An ordinal logistic regression model was developed to analyze the relationship between service quality aspects and passenger satisfaction. The results showed that some factors like airport appearance had an insignificant impact while factors like competence of personnel were significant predictors of satisfaction. The model can help airport managers identify key service aspects to improve passenger satisfaction and service quality.
NHTV 'Research Methods' Group Assignment Year 2Noah Lila
The document summarizes measurements conducted at a TOTAL petrol station in Breda to analyze customer wait times. Over two days, arrival and departure times were recorded for 91 customers using a timer. A questionnaire also collected data on whether customers waited at the pump or in the shop, their mode of transportation, payment method, and other activities. Analysis found 15-35% of customers waited at the pump and 15-30% in the shop. Most customers came by car and paid with PIN. Potential solutions to reduce wait times included adding a new entrance, implementing payment at the pump, or an extra register in the shop. Problems may include infrastructure limits or lingering wait times.
The document summarizes a shop attachment program at an assembly shop from December 5-12, 2016. It includes the manufacturing process flow, assembly layout, mission and vision statements focusing on developing professional skills and assembling high quality cars on time and at low cost. Key elements of safety, quality, cost, delivery and moral standards are outlined. The specific process, personnel in charge, abnormalities found, and countermeasures proposed for a tire installation station are then detailed.
This document summarizes a Six Sigma Green Belt project to address defective cargo bolts in an automobile assembly line. The project followed the DMAIC methodology. Initial measurements found an average of 14 defective cargo bolts per month. Analysis identified four probable causes: hole mismatch between cargo and chassis, excess sealer application, incorrect part drawing, and variation in supplier welding fixture. Corrective actions included design changes, communication with paint shop, correcting the part drawing, and fixing the welding fixture. Verification found the defect trend reduced to zero after implementing the actions. The project concluded by eliminating the cargo bolt defect issue and identifying lessons learned.
The main purpose of this project is to lift the car from one place (height) to another place (height). Actually I used this system in my advanced parking lot to lift the vehicles from ground level to different floors. Hydraulic lifts work on a basic principle: to go
up, a pump pushes oil into the cylinder, pushing the piston (which pushes the car) up. To go down, the valve opens and oil is allowed to flow back into the reservoir, and is pushed back
using the gravitational force of the car.
The document describes a customer centric workshop hosted by MacInnis Marketing. The workshop aims to help companies create a customer-centric culture by defining their values and mapping out the customer journey. Participants review the business model, set goals, and gain insights from customer and employee surveys. Employees learn how their roles impact customers. The full-day workshop, which includes games and team building, maps the customer experience and identifies areas of focus. Participants leave with worksheets, templates, and a written marketing plan to improve customer experience and build an aligned employee culture.
This document summarizes a 2-part ecommerce mastermind workshop about customer lifecycles, marketing strategies, and predicting future purchase decisions. The workshop will cover the top 3 Google Shopping strategies for 2017, including optimizing titles and descriptions, using remarketing lists for search ads, and isolating branded vs non-branded searches. It also provides information about the speakers and breaks down the timing of the workshop parts and strategies that will be discussed to help merchants spend less on ads, target more shoppers, and anticipate customer needs.
This presentation is a general introduction/refresher to marketing planning and it will guide you through the planning process and building the plan itself. The presentation starts with an overview of marketing and this part is generally aimed individuals with limited marketing management experience or marketers who want a refresher. The next sections go into the market planning process, marketing communications planning, marketing budgets and forecasts, and the final section covers writing the marketing plan.
An Ordinal Logistic Regression Model For Analyzing Airport Passenger Satisfac...Roman Shrestha
This document presents a study on developing an ordinal logistic regression model to analyze airport passenger satisfaction at Lamezia Terme International Airport in Italy. The study collected survey data from 1,800 passengers on their perceptions of various airport service quality factors and their overall satisfaction. An ordinal logistic regression model was developed to analyze the relationship between service quality aspects and passenger satisfaction. The results showed that some factors like airport appearance had an insignificant impact while factors like competence of personnel were significant predictors of satisfaction. The model can help airport managers identify key service aspects to improve passenger satisfaction and service quality.
NHTV 'Research Methods' Group Assignment Year 2Noah Lila
The document summarizes measurements conducted at a TOTAL petrol station in Breda to analyze customer wait times. Over two days, arrival and departure times were recorded for 91 customers using a timer. A questionnaire also collected data on whether customers waited at the pump or in the shop, their mode of transportation, payment method, and other activities. Analysis found 15-35% of customers waited at the pump and 15-30% in the shop. Most customers came by car and paid with PIN. Potential solutions to reduce wait times included adding a new entrance, implementing payment at the pump, or an extra register in the shop. Problems may include infrastructure limits or lingering wait times.
The document summarizes a shop attachment program at an assembly shop from December 5-12, 2016. It includes the manufacturing process flow, assembly layout, mission and vision statements focusing on developing professional skills and assembling high quality cars on time and at low cost. Key elements of safety, quality, cost, delivery and moral standards are outlined. The specific process, personnel in charge, abnormalities found, and countermeasures proposed for a tire installation station are then detailed.
This document summarizes a Six Sigma Green Belt project to address defective cargo bolts in an automobile assembly line. The project followed the DMAIC methodology. Initial measurements found an average of 14 defective cargo bolts per month. Analysis identified four probable causes: hole mismatch between cargo and chassis, excess sealer application, incorrect part drawing, and variation in supplier welding fixture. Corrective actions included design changes, communication with paint shop, correcting the part drawing, and fixing the welding fixture. Verification found the defect trend reduced to zero after implementing the actions. The project concluded by eliminating the cargo bolt defect issue and identifying lessons learned.
The main purpose of this project is to lift the car from one place (height) to another place (height). Actually I used this system in my advanced parking lot to lift the vehicles from ground level to different floors. Hydraulic lifts work on a basic principle: to go
up, a pump pushes oil into the cylinder, pushing the piston (which pushes the car) up. To go down, the valve opens and oil is allowed to flow back into the reservoir, and is pushed back
using the gravitational force of the car.
This document summarizes a project called "Moonshot 2018" which aims to develop a new official-use vehicle platform called "UDI NEX" for airmen in the 21st century. It outlines the current problem of the vehicle check-out/return process having 26 steps, 15 decision points and long wait times. The project uses lean problem-solving techniques like value stream mapping to analyze the current process. It then proposes a new concept called "UDI NEX" which would allow on-demand, connected vehicle access with a mobile app and significantly reduce customer waiting and walking. The document discusses bridging the gap to the new system and gets perspectives from legal, IT and operations representatives on requirements and constraints.
This document describes productivity improvement activities at a manufacturing facility. It analyzes the current productivity levels and manpower utilization across different production lines and identifies areas for improvement. Time studies were conducted to understand process flows and bottlenecks. Root cause analysis identified issues like quality check delays, waiting for forklifts, gangway blockages and waiting at air cleaning areas. Countermeasures like separate checking locations, implementing Kanban system and workload balancing are proposed. The targets are to improve manpower utilization from 70% to 87% for line feeding and from 60% to 90% for dispatch operations. The changes are expected to reduce headcount by 6 and yield cost savings while enhancing productivity, efficiency and customer satisfaction.
The document outlines a 5-step training package for autonomous maintenance that includes educating operators on machine functions, having operators do initial cleaning and inspections to establish standards, eliminating contamination and inaccessible areas, developing provisional standards, finalizing the standards after management approval, and training operators on the new standards. The goal is to equip operators to identify and address issues themselves through proactive maintenance rather than reactive repairs in order to improve equipment reliability.
This document provides information on calculating round trip time (RTT) for lifts. It discusses factors that contribute to RTT such as entrance lobby time, floor serving time, loading/unloading time, door opening and closing time, and acceleration/deceleration. Formulas are provided to calculate most probable number of stops, distance travelled during acceleration/retardation, and recommended lift speeds and rates of acceleration for different types of buildings. The minimum recommended lift car size is 884 kg for a single purpose building and 2040 kg for large buildings.
The document outlines a marketing project proposal for Airtel Company Ltd. It includes:
1. Details on the project team members and their goals to increase Airtel's popularity and quality of service through marketing planning and forecasting.
2. An overview of the project proposal which includes conducting a survey, analyzing the results, creating a schedule, assigning staff, and developing a budget.
3. A risk management plan identifying political, budget, data, and public engagement risks and outlining responses to mitigate those risks.
This is my academic project. Our company had two problems 1) Battery charging issue 2) Customer Service. We solved both these problems by using DMAIC and PDSA methodologies.
This document summarizes research conducted on an ISM app to support outfit choices. Methods included questionnaires, interviews, and usability testing with 40 respondents and 7 participants. Most participants were female ages 18-29 and considered fashion very or extremely important. The research found ISM fails to support outfit choices because it lacks condition-based searching to find outfits fitting specific weather or occasions. Suggested improvements included adding filters for weather and occasion, improving the search functionality to find options from a user's wardrobe more quickly, and fixing some technical issues like crashing.
The main purpose of this project is to overcome traffic problems and arrange the vehicles in the perfect manner which is called advanced parking lot. It also consumes less space and provides more space. In our project we had made two systems one was vertical parking system and another was smart parking system. On the one hand, main purpose of vertical system is to occupy more vehicle in small space, whereas another one for make
parking attractive.
We test the site www.whirlpool.net.au and did a detail analysis on that website and tried to find the issues. This is our analysis and finding about the website and some recommendation to improve the design of the website.
This document summarizes a traffic volume study conducted at Tejgaon Industrial Area in Dhaka, Bangladesh. A team of 5 students conducted classified manual counts of vehicles traveling along Shaheed Tajuddin Ahmed Avenue between Shatrasta and the flyover for 15 minutes intervals. Over 5,000 vehicles were counted, with the highest percentages being cars (54%) and CNG auto-rickshaws (22%). The average service flow rate was higher for traffic traveling from Shatrasta to the flyover compared to the opposite direction, reflecting peak travel patterns. Directional splits showed 55% of total traffic traveled from Shatrasta to the flyover.
This chapter discusses inspection, maintenance, and testing procedures for aerial fire apparatus. It describes the importance of establishing a systematic maintenance program to dictate responsibilities. Proper procedures are outlined for inspecting and cleaning both the interior and exterior of the apparatus. The chapter also provides detailed guidance on performing walk-around, in-cab, and engine compartment inspections. Finally, it discusses various testing methods for aerial devices, including visual, operational, load, and nondestructive inspections.
This chapter discusses inspection, maintenance, and testing procedures for aerial fire apparatus. It describes the importance of establishing a systematic maintenance program to dictate responsibilities. Proper procedures are outlined for inspecting and cleaning both the interior and exterior of the apparatus. The chapter also provides detailed guidance on performing walk-around, in-cab, and engine compartment inspections. Finally, it discusses various testing methods for aerial devices, including visual, operational, load, and nondestructive inspections.
This document presents a lean project plan for improving production processes. The plan has the following goals: 1) reduce production waste by increasing value stream mapping accuracy; 2) improve staff efficiency through implementing 5S standards; 3) continually improve quality and customer satisfaction. The plan outlines phases, milestones, roles and a Gantt chart. Phases include lean training, assessing current state, implementing 5S and reducing overhead costs. The plan aims to standardize processes through 5S and establish accountability for ongoing lean practices.
The document summarizes the journey of implementing Total Productive Maintenance (TPM) at Salalah Port. It describes the initial preparation phase which included management commitment, training, and forming a TPM organization. It then discusses the kickoff event and progress made in the first phase, including workshops held and results from model machines which showed a 72% reduction in breakdowns on average. Key activities from the autonomous maintenance program are also summarized such as identifying abnormalities, implementing countermeasures and standard work procedures, and training operators.
The document is a summer internship project report submitted by Deepak Kumar to Asia Pacific Institute of Management in partial fulfillment of the requirements for a Post Graduate Diploma in Management. The report focuses on conducting a client survey for Care Container Lines Private Limited, a logistics company, to understand their logistics requirements. It includes an overview of Care Container Lines, research methodology used in the study, data collection and analysis, findings from the survey, and recommendations.
This document is Shirley Zhang's portfolio that outlines her background and experiences. It includes sections on her objectives, life path, education, work experience at Cardinal Health and CGN Global as a consultant, certifications, awards, research abilities, volunteer activities, hobbies, and self-evaluation. The work experience details her projects assisting with supply chain operations and analytics for clients such as a labor scheduling app and global on-highway truck manufacturer.
This document discusses various types of traffic studies that are carried out to analyze traffic characteristics. It describes traffic volume studies, which measure the quantity of vehicles crossing a road section over time. Speed studies measure vehicle speeds, and origin-destination studies determine where vehicles are coming from and going to. Other studies discussed include traffic capacity, which analyzes volume and density; parking; and accident studies, which examine accident causes. Automatic and manual methods are described for collecting traffic data.
The document discusses various quality control tools and techniques, focusing on check sheets and flowcharts. It provides examples of simple check sheets to record data for car valet operations and product testing. Tally lines are also presented to record complaints data. Process mapping and flowcharting are explained as tools to identify and visualize processes through written descriptions or graphical representations using standard symbols. An example enquiry handling process flowchart is included to illustrate how these tools can be applied.
This document outlines a project to develop an autonomous bicycle that can travel in a straight line at a constant speed without human intervention. It will use sensors to measure the bicycle's steering angle and tilt, along with motors to control the steering and drive the bicycle forward. The project aims to provide a hands-on learning tool for students in a controls class. It describes the bicycle's components, control system design process using modeling and simulation, qualifications of the team members, budget, and schedule. References on bicycle dynamics and control systems are also included.
Comparative analysis between traditional aquaponics and reconstructed aquapon...bijceesjournal
The aquaponic system of planting is a method that does not require soil usage. It is a method that only needs water, fish, lava rocks (a substitute for soil), and plants. Aquaponic systems are sustainable and environmentally friendly. Its use not only helps to plant in small spaces but also helps reduce artificial chemical use and minimizes excess water use, as aquaponics consumes 90% less water than soil-based gardening. The study applied a descriptive and experimental design to assess and compare conventional and reconstructed aquaponic methods for reproducing tomatoes. The researchers created an observation checklist to determine the significant factors of the study. The study aims to determine the significant difference between traditional aquaponics and reconstructed aquaponics systems propagating tomatoes in terms of height, weight, girth, and number of fruits. The reconstructed aquaponics system’s higher growth yield results in a much more nourished crop than the traditional aquaponics system. It is superior in its number of fruits, height, weight, and girth measurement. Moreover, the reconstructed aquaponics system is proven to eliminate all the hindrances present in the traditional aquaponics system, which are overcrowding of fish, algae growth, pest problems, contaminated water, and dead fish.
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This document summarizes a project called "Moonshot 2018" which aims to develop a new official-use vehicle platform called "UDI NEX" for airmen in the 21st century. It outlines the current problem of the vehicle check-out/return process having 26 steps, 15 decision points and long wait times. The project uses lean problem-solving techniques like value stream mapping to analyze the current process. It then proposes a new concept called "UDI NEX" which would allow on-demand, connected vehicle access with a mobile app and significantly reduce customer waiting and walking. The document discusses bridging the gap to the new system and gets perspectives from legal, IT and operations representatives on requirements and constraints.
This document describes productivity improvement activities at a manufacturing facility. It analyzes the current productivity levels and manpower utilization across different production lines and identifies areas for improvement. Time studies were conducted to understand process flows and bottlenecks. Root cause analysis identified issues like quality check delays, waiting for forklifts, gangway blockages and waiting at air cleaning areas. Countermeasures like separate checking locations, implementing Kanban system and workload balancing are proposed. The targets are to improve manpower utilization from 70% to 87% for line feeding and from 60% to 90% for dispatch operations. The changes are expected to reduce headcount by 6 and yield cost savings while enhancing productivity, efficiency and customer satisfaction.
The document outlines a 5-step training package for autonomous maintenance that includes educating operators on machine functions, having operators do initial cleaning and inspections to establish standards, eliminating contamination and inaccessible areas, developing provisional standards, finalizing the standards after management approval, and training operators on the new standards. The goal is to equip operators to identify and address issues themselves through proactive maintenance rather than reactive repairs in order to improve equipment reliability.
This document provides information on calculating round trip time (RTT) for lifts. It discusses factors that contribute to RTT such as entrance lobby time, floor serving time, loading/unloading time, door opening and closing time, and acceleration/deceleration. Formulas are provided to calculate most probable number of stops, distance travelled during acceleration/retardation, and recommended lift speeds and rates of acceleration for different types of buildings. The minimum recommended lift car size is 884 kg for a single purpose building and 2040 kg for large buildings.
The document outlines a marketing project proposal for Airtel Company Ltd. It includes:
1. Details on the project team members and their goals to increase Airtel's popularity and quality of service through marketing planning and forecasting.
2. An overview of the project proposal which includes conducting a survey, analyzing the results, creating a schedule, assigning staff, and developing a budget.
3. A risk management plan identifying political, budget, data, and public engagement risks and outlining responses to mitigate those risks.
This is my academic project. Our company had two problems 1) Battery charging issue 2) Customer Service. We solved both these problems by using DMAIC and PDSA methodologies.
This document summarizes research conducted on an ISM app to support outfit choices. Methods included questionnaires, interviews, and usability testing with 40 respondents and 7 participants. Most participants were female ages 18-29 and considered fashion very or extremely important. The research found ISM fails to support outfit choices because it lacks condition-based searching to find outfits fitting specific weather or occasions. Suggested improvements included adding filters for weather and occasion, improving the search functionality to find options from a user's wardrobe more quickly, and fixing some technical issues like crashing.
The main purpose of this project is to overcome traffic problems and arrange the vehicles in the perfect manner which is called advanced parking lot. It also consumes less space and provides more space. In our project we had made two systems one was vertical parking system and another was smart parking system. On the one hand, main purpose of vertical system is to occupy more vehicle in small space, whereas another one for make
parking attractive.
We test the site www.whirlpool.net.au and did a detail analysis on that website and tried to find the issues. This is our analysis and finding about the website and some recommendation to improve the design of the website.
This document summarizes a traffic volume study conducted at Tejgaon Industrial Area in Dhaka, Bangladesh. A team of 5 students conducted classified manual counts of vehicles traveling along Shaheed Tajuddin Ahmed Avenue between Shatrasta and the flyover for 15 minutes intervals. Over 5,000 vehicles were counted, with the highest percentages being cars (54%) and CNG auto-rickshaws (22%). The average service flow rate was higher for traffic traveling from Shatrasta to the flyover compared to the opposite direction, reflecting peak travel patterns. Directional splits showed 55% of total traffic traveled from Shatrasta to the flyover.
This chapter discusses inspection, maintenance, and testing procedures for aerial fire apparatus. It describes the importance of establishing a systematic maintenance program to dictate responsibilities. Proper procedures are outlined for inspecting and cleaning both the interior and exterior of the apparatus. The chapter also provides detailed guidance on performing walk-around, in-cab, and engine compartment inspections. Finally, it discusses various testing methods for aerial devices, including visual, operational, load, and nondestructive inspections.
This chapter discusses inspection, maintenance, and testing procedures for aerial fire apparatus. It describes the importance of establishing a systematic maintenance program to dictate responsibilities. Proper procedures are outlined for inspecting and cleaning both the interior and exterior of the apparatus. The chapter also provides detailed guidance on performing walk-around, in-cab, and engine compartment inspections. Finally, it discusses various testing methods for aerial devices, including visual, operational, load, and nondestructive inspections.
This document presents a lean project plan for improving production processes. The plan has the following goals: 1) reduce production waste by increasing value stream mapping accuracy; 2) improve staff efficiency through implementing 5S standards; 3) continually improve quality and customer satisfaction. The plan outlines phases, milestones, roles and a Gantt chart. Phases include lean training, assessing current state, implementing 5S and reducing overhead costs. The plan aims to standardize processes through 5S and establish accountability for ongoing lean practices.
The document summarizes the journey of implementing Total Productive Maintenance (TPM) at Salalah Port. It describes the initial preparation phase which included management commitment, training, and forming a TPM organization. It then discusses the kickoff event and progress made in the first phase, including workshops held and results from model machines which showed a 72% reduction in breakdowns on average. Key activities from the autonomous maintenance program are also summarized such as identifying abnormalities, implementing countermeasures and standard work procedures, and training operators.
The document is a summer internship project report submitted by Deepak Kumar to Asia Pacific Institute of Management in partial fulfillment of the requirements for a Post Graduate Diploma in Management. The report focuses on conducting a client survey for Care Container Lines Private Limited, a logistics company, to understand their logistics requirements. It includes an overview of Care Container Lines, research methodology used in the study, data collection and analysis, findings from the survey, and recommendations.
This document is Shirley Zhang's portfolio that outlines her background and experiences. It includes sections on her objectives, life path, education, work experience at Cardinal Health and CGN Global as a consultant, certifications, awards, research abilities, volunteer activities, hobbies, and self-evaluation. The work experience details her projects assisting with supply chain operations and analytics for clients such as a labor scheduling app and global on-highway truck manufacturer.
This document discusses various types of traffic studies that are carried out to analyze traffic characteristics. It describes traffic volume studies, which measure the quantity of vehicles crossing a road section over time. Speed studies measure vehicle speeds, and origin-destination studies determine where vehicles are coming from and going to. Other studies discussed include traffic capacity, which analyzes volume and density; parking; and accident studies, which examine accident causes. Automatic and manual methods are described for collecting traffic data.
The document discusses various quality control tools and techniques, focusing on check sheets and flowcharts. It provides examples of simple check sheets to record data for car valet operations and product testing. Tally lines are also presented to record complaints data. Process mapping and flowcharting are explained as tools to identify and visualize processes through written descriptions or graphical representations using standard symbols. An example enquiry handling process flowchart is included to illustrate how these tools can be applied.
This document outlines a project to develop an autonomous bicycle that can travel in a straight line at a constant speed without human intervention. It will use sensors to measure the bicycle's steering angle and tilt, along with motors to control the steering and drive the bicycle forward. The project aims to provide a hands-on learning tool for students in a controls class. It describes the bicycle's components, control system design process using modeling and simulation, qualifications of the team members, budget, and schedule. References on bicycle dynamics and control systems are also included.
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Comparative analysis between traditional aquaponics and reconstructed aquapon...bijceesjournal
The aquaponic system of planting is a method that does not require soil usage. It is a method that only needs water, fish, lava rocks (a substitute for soil), and plants. Aquaponic systems are sustainable and environmentally friendly. Its use not only helps to plant in small spaces but also helps reduce artificial chemical use and minimizes excess water use, as aquaponics consumes 90% less water than soil-based gardening. The study applied a descriptive and experimental design to assess and compare conventional and reconstructed aquaponic methods for reproducing tomatoes. The researchers created an observation checklist to determine the significant factors of the study. The study aims to determine the significant difference between traditional aquaponics and reconstructed aquaponics systems propagating tomatoes in terms of height, weight, girth, and number of fruits. The reconstructed aquaponics system’s higher growth yield results in a much more nourished crop than the traditional aquaponics system. It is superior in its number of fruits, height, weight, and girth measurement. Moreover, the reconstructed aquaponics system is proven to eliminate all the hindrances present in the traditional aquaponics system, which are overcrowding of fish, algae growth, pest problems, contaminated water, and dead fish.
CHINA’S GEO-ECONOMIC OUTREACH IN CENTRAL ASIAN COUNTRIES AND FUTURE PROSPECTjpsjournal1
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Introduction- e - waste – definition - sources of e-waste– hazardous substances in e-waste - effects of e-waste on environment and human health- need for e-waste management– e-waste handling rules - waste minimization techniques for managing e-waste – recycling of e-waste - disposal treatment methods of e- waste – mechanism of extraction of precious metal from leaching solution-global Scenario of E-waste – E-waste in India- case studies.
13. Information gathering (raw data)
Survey, have been conducted, using a questionnaires
developed by the marketing team.
The one-on-one interview involved the SPS staff and the
students of UTM.
The interview last for about an hour, and the result was
interpreted as follows:
Survey, have been conducted, using a questionnaires
developed by the marketing team.
The one-on-one interview involved the SPS staff and the
students of UTM.
The interview last for about an hour, and the result was
interpreted as follows:
14.
15. Information gathering (raw data)
Number of respondents = 28
Sections of the questionnaires = 3
Section A for SPS staff
Section B for student
Section C general overview about stair case
Total number of questions = 16
Number of respondents = 28
Sections of the questionnaires = 3
Section A for SPS staff
Section B for student
Section C general overview about stair case
Total number of questions = 16
29. Organization of Needs Into Hierarchy
13-The lift has different colors
*The lift is painted
**The lift can be differentiated from
building
***The lift can easily seen
14-The lift is attractive
*The lift has good looking
*The lift is shining
*The lift is decorated
15-The lift is secured
*The lift users can be restricted
*The lift can be used at certain time
*The lift can not be miss-used
**The lift can be lock
*The lift can only be used by some
specific people
16-The lift user can see everyone
outside
*The lift is uncovered
**The lift is transparent
30.
31.
32. NO Need Importance
1 The lift moves easily 5
2 The lift is easy to operate 4
3 The lift is easy to install 4
4 The lift carry heavy load 3
5 The lift moves freely 4
6 The lift works with little power 3
7 The lift last long time 5
8 The lift is safe 4
Importance of Customer Needs
8 The lift is safe 4
9 The lift is easy to use 5
10 The lift is affordable 3
11 The lift is comfortable 3
12 The lift works in any environment 4
13 The lift has different colors 1
14 The lift is attractive 3
15 The lift is secured 1
16 The lift user can see everyone outside 3
33. List of
Metrics
Metric
No.
Need Nos. Metric Imp. Units
1 1 Speed 4 m/s
2 2,5,15 Controller 5 Subj.
3 2,9 Control Cabinet Car 5 Subj.
4 3 Time to assemble 2 s
5 4 Load 5 kg
6 4 Persons 4 list
7 5 Machine 4 Subj.
8 5 Drive 5 Subj.
9 6 Current Intensity 4 A
10 6 Current Voltage 4 V10 6 Current Voltage 4 V
11 7 Lift Cycle Failure 5 cycle
12 8 Landing Accuracy 3 mm
13 5,9 Maximum Number of Stops 2 Subj.
14 9 Maximum travel Height 4 m
15 10 Unit Manufacturing Cost 5 MYR
16 11,13,14,16 Car Decoration 1 Subj.
17 12 Car Material 5 List
18 14 Entrance size 2 List
19 12 Resistance of Corrosion 4 mg/cm2
.year
20 12 Resistance of High Temperature 4 ◦
c