The document discusses product and brand management. It covers the following key points in 3 sentences:
The responsibilities of a product manager include creating a product plan, developing demand planning, discussing with production, creating marketing strategies, discussing packaging, being responsible for line extensions, identifying new products, and proposing sales promotion plans. A product can be described at five levels from the core benefit to the potential product. Marketing planning involves establishing the corporate mission and goals, strategic business units, assigning resources, and planning for business growth.
Marketing (Product Strategy) - Discuss about levels of product, product classification, brand strategies, packaging and labeling of the consumer products.
Marketing (Product Strategy) - Discuss about levels of product, product classification, brand strategies, packaging and labeling of the consumer products.
Product strategy is like a roadmap, and like a roadmap it’s useful only when you know where you are and where you want to go.The Service Strategy provides guidance on how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.
Product strategy is like a roadmap, and like a roadmap it’s useful only when you know where you are and where you want to go.The Service Strategy provides guidance on how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.
Chapter 7 - Products, Services, and Brands Building Customer JinElias52
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Strategic Marketing, MASY1-GC 1230
Nike: More Than Just Innovative Sports Gear—a Total Brand Experience
Nike House of Innovation, Paris: The 3rd installation of HOI, and Nike’s largest, most digitally connected and immersive retail concept in the world
Provides consumers access to Nike’s best innovations, athlete storytelling and experiences.
Creates an immersive and digitally-powered end-to-end consumer journey.
To customers, the Nike brand means much more than just innovative running shoes and apparel. Deep down, Nike means sports inspiration, a just-do-it attitude, and a total brand experience. Nike draws on a wide range of
experiences to connect with consumers.
Nike’s innovative use of digital marketing recently earned the brand the title of “top genius” in “digital IQ” among 70 activewear companies in one digital consultancy’s rankings. Another firm ranked Nike the number one apparel brand in social media.
2
What Is a Product?
A product is anything that can be offered to a market for attention, acquisition, use, or consumption that might satisfy a want or need.
A service is an activity, benefit, or satisfaction offered for sale; it is intangible and does not result in ownership of anything.
A product is anything that can be offered to a market for attention, acquisition, use, or consumption that might satisfy a want or need. Broadly defined, products include services, events, persons, places, organizations, and ideas, or a mixture of these.
Services are a form of product that consists of activities, benefits, or satisfactions offered for sale that are essentially intangible and do not result in the ownership of anything.
3
Products, Services, and Experiences
Market offerings include both tangible goods and services.
Companies create and manage customer experiences with their brands or companies.
To differentiate their offers from that of the competitors
A company’s market offering often includes both tangible goods and services. At one extreme, the market offering may consist of a pure tangible good and at the other extreme a pure service. Between these two extremes, however, many goods-and-services combinations are possible. Today, as products and services become more commoditized, many companies are moving to a new level in creating value for their customers. To differentiate their offers, beyond simply making products and delivering services, firms are creating and managing customer experiences with their brands or companies.
4
Products, Services, and Experiences (CONT’D)
More than just selling products, Apple’s highly successful retail stores create engaging life-feels-good brand experiences.
Apple’s retail stores are very seductive places, where “life-feels-good” experiences abound. The store design is clean, simple, and just oozing with style—much like an Apple iPad or a featherweight MacBook Air.
The stores encourage a lot of purchasing, ...
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The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
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Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
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1. 1 Product and Brand Management PRESENTED BY:- SITESH KUMAR SONI PGDM 4th TRIMESTER ROLL NO. 116 ICBM-SCHOOL OF BUSINESS EXCELLENCE
2. Responsibilities of a product manager Creating a product plan Developing demand planning Discussing with production dept Creating innovative marketing strategies Discussing about packaging Responsible for line extensions New product identification Proposing sales promotion plans Conducting marketing research Monitoring performance 2
20. The new competition is not on what firms manufacture in the factory but between what they add to their factory output in the form of packaging, services, advertising, customer advice, financing, delivery arrangements, warehousing, and other things that people value………………..Levitt
23. Companies search for new ways to satisfy customers and distinguish their offer.10
24. Product Classification Products can be grouped under one of the two general categories. Consumer products arethose that we buy for our personal or family use or consumption. Organisational products represent those products that firms and institutions buy to produce other products, to resell, or to run day-to-day operations. 11
39. Product Line and Product Mix Product item, product line, and product mix concepts help us understand the relationships among a company’s different products. A product item refers to a particular version of a product that is distinct, such as Surf Excel is a (premium) product item offered by Hindustan Lever Limited. A product line is a closely related group of products for essentially similar use, and technical and marketing considerations. Product mix is the total number of products that a company markets. 15
44. Line Stretching Decisions New Product High High High Present New Present Price Price Price Product Product Product New Present New Product Product Product Low Low Low Low Low Low High High High Quality Quality Quality Downward Stretch Upward Stretch Both-Way Stretch 17
45. Line Pruning Line pruning is just the opposite to line stretching and involves a deliberate decision to cut down the number of items in product line(s). 18
58. It helps the customers in getting complete satisfaction.21
59. Strategic Planning at Three Levels Corporate Level Strategic Planning multi business corporation (e.g.: ICICI Group) “What business should we be in?” Business- Unit Level Strategic Planning strategic business unit (ICICI Bank) strategic business unit (ICICI Lombard) Strategic Business Unit (ICICI Prudential) “How should we compete in each of our businesses?” operations marketing Functional Level Strategic Planning finance human resources “How do we support each of our SBUs?” 22
62. Marketing Planning Steps in Corporate Planning Process 1. Establishing corporate mission, objectives and goals. 2. Establishing Strategic Business Units 3. Assigning Resources to Each Strategic Business Unit 4. Planning for Business Growth. 25