This document provides guidance on making video conferencing calls through the CLEO network, including: 1) Calls between schools on the CLEO broadband network are free, while calls to ISDN sites or internationally require using CLEO's ISDN gateway and may incur charges. 2) Schools are given an initial £10 credit for ISDN and international calls through the CLEO gateway, but can apply to increase their credit limit by completing a form. 3) The document provides sample call rates to different international locations to help schools estimate potential call costs.

1. CLEO Video Conferencing Quick Guide:
Dialling ISDN Sites, including Museums and International Sites on
ISDN Connections
Calls Are FREE to IP Broadband Schools or Organisations
Schools are reminded that all video conferencing calls between schools on CLEO broadband,
or across the National Education Network to other schools connected by other regional
broadband consortia are free of all call charges. Dialling schools in CLEO using E164
numbers is a simple process that doesn’t require your school to make any special
arrangements, other than establishing a VC connection and registering your VC camera with
CLEO.
1. Dialling Museums Connected By ISDN Who Are Outside Of CLEO
To dial these museums you will need to use the Janet Video Conferencing Service
(JVCS) ISDN Gateway and their Booking Service for Schools.
How do I arrange this?
Normally you will first need to reserve your conference with the provider directly (see their
websites for more information), and at the same time, we strongly recommend for your first
conference with museums outside of CLEO you ask either Jeff Haslam 07967-050356 (Cumbria
Schools) or The Westfield Centre 01772-623222 (Lancashire Schools) to arrange the VC call
through National Schools Booking Service for Schools (JVCS). If you are working with one of
the CLEO Learning Consultants on your video conferencing sessions they will also be able to
assist you with making calls to museums. From September 2006 JVCS will invoice schools
directly for the call charges for ISDN calls booked through their service (calls will be
approximately 2p/minute).
More and more museums are now connected via IP broadband (free of call charges), so please
check when booking your conference with them.
Occasionally booking agencies e.g. Global Leap will also charge for their services helping you
book sessions. Global Leap, a popular booking service for schools and museums, has
introduced charges for schools from 1st April 2006. A national events booking service is due for
development later this year to assist schools in the future.
CLEO does not charge for sessions with any of the following museums. CLEO is working
with the museums on developing new sessions for schools in the CLEO region:
Helmshore Textile Museum & other Lancashire Museum Service sessions
The Beacon, Whitehaven
Judges Lodgings
The Wordsworth Trust
Tullie House Art Gallery & Museum
See our website for more information www.cleo.net.uk
What Other Charges Might I Incur?
Remember – calls costs to other CLEO or IP broadband sites are always free. A few VC
content providers will charge for their sessions e.g. Space Centre e-missions, although they are

2. often eligible for e-learning credits. Your school will be invoiced by these VC content providers
or organisations directly.
2. Dialling
Other Organisations And International Sites Who Are
Connected By ISDN
To dial these types of schools and organisations you will need to use CLEO’s
ISDN Gateway.
If you wish to dial a school abroad or an organisation that is using ISDN for its VC connection
(rather than IP broadband) you will need to make use of the CLEO ISDN gateway. This enables
your schools VC call to be “bridged” across to their ISDN line. CLEO automatically provides all
schools with an introductory credit limit of £10. If you are going to make lots of ISDN or
international calls you will need to apply to CLEO to have this limit increased.
How do I Set Up a Call Limit?
CLEO covers the cost of the first £10 worth of calls made using its ISDN gateway. From 1st
September 2007 schools will be recharged for calls in excess of the £10 inclusive minutes at
the end of each term. In order to help schools ensure that they don’t incur excessive costs for
international calls CLEO has implemented a facility that sets a total calls cost limit for your
school. Once your schools call costs exceed your credit limit the service will not allow any future
calls until authorised by the CLEO Project Office.
Schools registering for VC for the first time will need to confirm to the CLEO Project Office
whether ISDN calling is required and if you would like more than £10 worth of ISDN calls to be
allowed for your school. If you do not apply for extra credit your ISDN calls will be limited to a
£10 inclusive cap (you will not be charged for these inclusive minutes)
Schools can avoid call costs to ISDN sites if the ISDN site calls your school, however if you are
building international relationships with schools abroad you will probably wish to cover the call
costs or agree to take turns in initiating the calls.
REMEMBER – calling other schools on broadband either within CLEO or
across the national education network (NEN) in other regional broadband
consortia or Scotland or Northern Ireland is FREE
How to Register for An Extended ISDN Call Limit
Please ensure you complete the credit limit application form and ensure it has been signed by
the Headteacher, Finance Manager or person responsible for budgetary control in your school.
Then return the form to the CLEO Project Office office@cleo.net.uk or Fax: 01524-593515.
Please note that each camera will need to be registered with CLEO so that we can issue it an
E164 number (Video conferencing telephone number). You can download a registration form
from the video conferencing section of the CLEO website. In the future you will be able to
complete the details we require using an online form.

3. Indication of Call Charges Through the CLEO ISDN Gateway
The following table gives example call rates to ISDN lines in commonly required countries.
Rates are per minute and per ISDN channel i.e. 64K
Sample 30
minute call
Calls Made to: Call Rate £/minute cost £
CLEO Broadband Schools Any call rate 0.000 0.00
Other RBC Broadband Schools Any call rate 0.000 0.00
ISDN-LANCS-LOCAL 64K 0.011 0.33
ISDN-LANCS-LOCAL 128K 0.022 0.66
ISDN-LANCS-LOCAL 256K 0.044 1.32
ISDN-UK 64K 0.019 0.57
ISDN-UK 128K 0.038 1.14
ISDN-UK 256K 0.076 2.28
ISDN-GERMANY 128K 0.110 3.30
ISDN-FRANCE 128K 0.110 3.30
ISDN-USA 128K 0.090 2.70
ISDN-SOUTHAFRICA 128K 0.630 18.90
ISDN-PAKISTAN 128K 0.840 25.20
All calls are charged on a rate per 64K channel
Calling at higher call rates incurs increased call charges
Rates used by CLEO - current as of 28th April 2006 (subject to change)
Please contact you the CLEO Project Office or your LA ICT Support Service for the necessary
call prefix in advance of arranging an isdn or international call, or if you wish to request costs of
calls to other countries.

4. CLEO Video Conferencing Service
Application for ISDN Call Credit Limit
School Name:
School Number:
Address:
County:
Postcode:
Tel Number:
Name of VC Contact in School:
Name of Person Authorising Credit
Request:
(Headteacher)
Position:
Signature:
Date:
Credit Limit Required: £
(All schools receive £10 worth of calls
Invoice / Journal Transfer (please circle)
paid by CLEO)
Objective code:
Subjective Code:
For CLEO Admin Purposes:
Details Checked:
Credit Limit Set Up: £
Headteacher Information Checked:
Date Confirmation Letter Sent: