Informacijos dizainas bilietų kasoms | Paslaugų dizainas | Litrail | Kid | stud. Povilas Vitkauskas IIk

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student: Povilas Vitkauskas lecturer: Mantas Lesauskas subject: Service design study year : second study program: Design for creative industries Vilnius college of design

Design

PROBLEMOS
Sunku suprasti kurios kasos dirba
Kai daug žmonių, jie stumdosi, grudasi,
užlenda į ne savo eilės vietą
Sunku suprasti, kur eilės galas ir kuri iš jų
yra trumpiausia

kylančios
prie kasų

1

PROBLEMOS
21 kasa nenurodyta kaip neįgaliųjų
kasa nors ji skirta jiiem ir mažiem vaikam
Nėra “Express” kasos skubantiems
žmonėms

kylančios
prie kasų

2

PROBLEMOS
Blogai girdisi informacija teikiama
kasininkės
Kasininkės nesupranta ką sako pirkėjai
Informacija pateikta ant lango sunkei
įskaitoma ir suprantama, kupina klaidų

kylančios
prie kasų

3

PASLAUGOS
KASA

21
Darbo laikas
06.00 - 09.50
12.00 - 18.30

Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos

i nfo jums/for you

KASA

22
Darbo laikas
06.00 - 09.50
12.00 - 18.30

Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos

i nfo jums/for you

1.

2.
3.

PASLAUGOS Eilės
KASA

21
Darbo laikas
06.00 - 09.50
12.00 - 18.30

Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos

i nfo jums/for you

Prie kasų sužymėtos eilės
Pagal jas lengviau orientuotis kuri
eilė trumpesne ir kur jos galas
Laikomasi tvarkos

KASA

22
Darbo laikas
06.00 - 09.50
12.00 - 18.30

Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos

i nfo jums/for you

PASLAUGOS Ženklai
Neįgaliųjų kasa pažymėta logotipu
Atsiranda Express kasa skubantiems asmenims. Joje bilietą galima
pirkti tik iki traukinio išvykimo likus
15min ir mažiau

PASLAUGOS Ekranai
Prie kiekvienos kasos
atsiranda ekranai, kurie veikia tik
tada kai kasa tuo metu dirba
Ekranuose rodoma
informacija apie keleivio
laukiamą traukinį, apie Lietuvos
geležinkelius ir kita

BLUEPRINT
PRINT
Vartotojo veiksmai
/ elgsena

Ateina į
patalpą
kurioje yra
kasos

Pasirenka
prie kurios
kasos eis

Atsistoja
eilėje ir
laukia

Prieina prie
kasos

Paduoda
pinigus ir
pasako kur
važiuos

Laukdamas
bilieto žiūri
info rodomą
ekrane

Gavęs bilietą
pasižiūri
traukinio į
informaciją
ekrane

Ekrane
rodoma
įvairi
informacija

Ekrane
rodoma
informacija
apie
traukinį

Interakcijos linija

Scenos kontaktas

Eilių
žymejimas

Šviečiantys
ekranai

Ekrane
rodomos
reklamos

Mikrofonai

Matomumo linija

Kasa
skubantiems
Informacija
kelių kalbų

Užkulisinis kontaktas
Kasa
neįgaliesiems

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Informacijos dizainas bilietų kasoms | Paslaugų dizainas | Litrail | Kid | stud. Povilas Vitkauskas IIk

1. PROBLEMOS Sunku suprasti kurios kasos dirba Kai daug žmonių, jie stumdosi, grudasi, užlenda į ne savo eilės vietą Sunku suprasti, kur eilės galas ir kuri iš jų yra trumpiausia kylančios prie kasų 1

2. PROBLEMOS 21 kasa nenurodyta kaip neįgaliųjų kasa nors ji skirta jiiem ir mažiem vaikam Nėra “Express” kasos skubantiems žmonėms kylančios prie kasų 2

3. PROBLEMOS Blogai girdisi informacija teikiama kasininkės Kasininkės nesupranta ką sako pirkėjai Informacija pateikta ant lango sunkei įskaitoma ir suprantama, kupina klaidų kylančios prie kasų 3

4. PASLAUGOS KASA 21 Darbo laikas 06.00 - 09.50 12.00 - 18.30 Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos i nfo jums/for you KASA 22 Darbo laikas 06.00 - 09.50 12.00 - 18.30 Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos i nfo jums/for you 1. 2. 3.

5. PASLAUGOS Eilės KASA 21 Darbo laikas 06.00 - 09.50 12.00 - 18.30 Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos i nfo jums/for you Prie kasų sužymėtos eilės Pagal jas lengviau orientuotis kuri eilė trumpesne ir kur jos galas Laikomasi tvarkos KASA 22 Darbo laikas 06.00 - 09.50 12.00 - 18.30 Likus 5min. iki traukinio išvykimo bilietai neparduodami/Bilietus ir grąžą tikrinkite prie kasos i nfo jums/for you

6. PASLAUGOS Ženklai Neįgaliųjų kasa pažymėta logotipu Atsiranda Express kasa skubantiems asmenims. Joje bilietą galima pirkti tik iki traukinio išvykimo likus 15min ir mažiau

7. PASLAUGOS Ekranai Prie kiekvienos kasos atsiranda ekranai, kurie veikia tik tada kai kasa tuo metu dirba Ekranuose rodoma informacija apie keleivio laukiamą traukinį, apie Lietuvos geležinkelius ir kita

8. BLUEPRINT PRINT Vartotojo veiksmai / elgsena Ateina į patalpą kurioje yra kasos Pasirenka prie kurios kasos eis Atsistoja eilėje ir laukia Prieina prie kasos Paduoda pinigus ir pasako kur važiuos Laukdamas bilieto žiūri info rodomą ekrane Gavęs bilietą pasižiūri traukinio į informaciją ekrane Ekrane rodoma įvairi informacija Ekrane rodoma informacija apie traukinį Interakcijos linija Scenos kontaktas Eilių žymejimas Šviečiantys ekranai Ekrane rodomos reklamos Mikrofonai Matomumo linija Kasa skubantiems Informacija kelių kalbų Užkulisinis kontaktas Kasa neįgaliesiems Švieslentė

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