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This document outlines the daily tasks of resolving issues for KPOs, order bookers, and TSMs through phone calls or systems. It also describes working on RTMs, creating IDs, updating shop information, managing PJPs, providing TO/TEX support, working on promotions, project codes, the order booker mobile app training, visit management, orders, cash processes, and stock returns.
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Presentation.pptx
- 1. PRESENTATION Daily Tasks Resolving KPO’s Quarries daily basis On Phone calls or system connectivity Resolving Order Booker’s Quarries On Phone calls Resolving TSM Quarries about PJP’s,Reports On Phone calls or system connectivity RTM Working
- 2. RTM Working Order Booker ID’s Creation TSM/Supervisor ID’s Creation Shops Channel changing Shops STRN/NTN Updating Distributer Stock Adjustment Transfer IN/OUT PJP Working 1. Shops adding 2. Shops Closure 3. Shops Shuffling 4. Universe Revision 5. New PJP codes Creation 6. Fortnightly routes working 7. PJP Management
- 3. TO/TEX Support Promotions Duplicate Promotion Add Promotion Group Add Project code Add Descriptions Add Durations Add SKU’s Add Range Add Discount/Bonus Project Code New Code Creation Project Code Title Adding Customers in Project codes
- 4. Visit Detail Order Booker Mobile AppTraining 1. Download from Play store 2. ID login/sync down 3. Operations location/navigations 4. Visit Plan Productive/Non-Productive Enter Shop If Not, Service Press No add Pic/Reason If Service Press yes take Pic/GPS check in Start booking Add SKU’s, Proceed/View order summary, Check out 5. Other Options In Visit Plan Add Unplanned shops in visit View bill summary Store ledger Credit Collections Stock Replacement Damage/Expiry Return process Store Edit process Replacement Summary SDR Summary 6. Tagging New shops Tagging process ID logout/sync down KPO Training Generation Visit Management Order Cash 1. Add Secondary Order 2. Stock Allocation Change allocations in stock/ Checking TO/MPO/TEX 3. Print Load farm/Invoices 4. Settlement Load farm redeliver GRN Return Credit/Cash Settlement Payment Collection Invoice Knocking Off 5. Stock Return Stock Return Request Add Damage/Expiry, Add Fresh Stock Stock Approval Approval Allocation Fresh Stock Issue Stock Print SDR Load farm/Print Fresh Stock Load farm Stock Return Settlement
- 5. dhdhk