1. Daily EUE – VDI PR Deck (Horizon VDI)
Daily EUE Parallel Run Reporting
Highlights
1. Received 18 tickets (6 Incidents & 9 Tasks & Change 2)
Tickets/SR:
Total received 18
Total shadowed by HCL (priority wise) Handled 2 P2, 7 P3 & 8 P4
Un-ticketed activity discussion. NA
Any backlog
5 backlogs (1 for waiting for FSO to create test device created and
second one is Patching and next 3 is waiting for user response)
Changes
Total implemented NA
Total watched by HCL in shadow window NA
Total implemented by HCL under SBD SME shadow NA
Risks/Gap
1. We will validate the risk in the infrastructure and update soon
Run Book Updates
We will update the runbook as per the business requirement once we will get the full access.
