The document provides a review and summary of IDF's (Islamic Development Foundation) operations in 2015. Some key details include:
- In 2015, IDF served 16 areas across 18 districts and 130 upazillas with 620 unions, and created a new area called Gazipur.
- Staff numbers increased from 520 at the end of 2014 to 591 total by the end of 2015, with 121 new recruits and 60 resignations.
- Collection efficiency improved significantly across most areas from 2014 to 2015.
- In November 2015, 143 systems were sold while 154 systems were returned, with the B. Baria area having the most stock and Hobiganj area selling the most.
- A
The document summarizes a Nestle project conducted from January to March 2014. It includes the following key points:
- Four team members from Superior University Lahore conducted the project.
- An outline of the presentation includes introducing Nestle, surveys, promotions, calls, and suggestions.
- Tasks included a March 2014 survey of 2050 customers across several cities, a Facebook promotion, inbound/welcome calls, and distribution.
- The survey found that 69% of customers received water themselves, while overall service satisfaction was high. Suggestions included improving promotion information and customer service processes.
The internship report summarizes activities conducted by Nestle interns from May to July 2014. It includes:
1) A March 2014 survey of 2050 customers across major cities to understand service quality which found 69% received water themselves and most received regular delivery.
2) A Facebook promotion offering two bottles for Rs.700 which signed up 1263 new customers but many could not be contacted due to incomplete address information.
3) Analysis of inbound and IVR calls which found the majority of IVR calls were blank and most inquiries were about irregular water delivery. Suggestions included improving the Facebook signup process.
The document provides an overview of Thiensurat Group's business, financial highlights for Q1 2017, and outlook for 2017. Key highlights include total revenues of 456 million baht for Q1 2017, a focus on expanding electric appliance sales and improving debt collection, and targets for 2017 including decreasing bad debts and increasing total revenues to 2,000 million baht.
MNCPL will operate an online mall providing mobile/DTH recharges, bill payments, travel bookings, and digital products through its online portal and mobile apps. It aims to acquire customers primarily through recharges and cross-sell higher margin products. MNCPL's focus on customer experience and convenience is intended to increase retention and profitability. The document provides details on MNCPL's business model, team, target rural areas, processes, and comparisons to other players in the digital transactions market.
2D – BUILDING STRONGER CHARITIES THROUGH IMPROVED FINANCIAL MANAGEMENTCFG
The document discusses improving financial management for charities through providing concise and timely financial reports. It recommends including budgets, actual spending, variances, forecasts, cashflow statements and key performance indicators in monthly or quarterly reports. Integrating financial and operational data helps ensure resources are applied effectively and that legal obligations are met. Good financial oversight can help strengthen donor confidence and achieve charitable goals.
The document provides organizational charts and information for JAC Auto Parts from 2015-2016. It shows a reduction in staff from 27 employees in 2015 to 21 employees in 2016 through merging roles. It also includes sales targets and budgets for JAC, Gulf Motors, and AUC branches for 2016, with total projected sales of over $11 million. Key performance indicators and areas for improvement like cost reduction, inventory management, and facilities are discussed.
The document provides business summaries for the North & East Zone, Alliances, and New Delhi & NCR Zone for the first half of fiscal year 2010-2011. For the North & East Zone, 5 branches exceeded their targets while 4 were below 100%. Alliances achieved 67.21% of their target. The best performing branches for the North & East Zone were Jaipur, Jodhpur, and Kolkata. None of the branches in the New Delhi & NCR Zone met their targets and the home loan business was not growing. The document also outlines ways to improve performance in the second half including driving home loan initiatives and obtaining feedback.
The document summarizes a Nestle project conducted from January to March 2014. It includes the following key points:
- Four team members from Superior University Lahore conducted the project.
- An outline of the presentation includes introducing Nestle, surveys, promotions, calls, and suggestions.
- Tasks included a March 2014 survey of 2050 customers across several cities, a Facebook promotion, inbound/welcome calls, and distribution.
- The survey found that 69% of customers received water themselves, while overall service satisfaction was high. Suggestions included improving promotion information and customer service processes.
The internship report summarizes activities conducted by Nestle interns from May to July 2014. It includes:
1) A March 2014 survey of 2050 customers across major cities to understand service quality which found 69% received water themselves and most received regular delivery.
2) A Facebook promotion offering two bottles for Rs.700 which signed up 1263 new customers but many could not be contacted due to incomplete address information.
3) Analysis of inbound and IVR calls which found the majority of IVR calls were blank and most inquiries were about irregular water delivery. Suggestions included improving the Facebook signup process.
The document provides an overview of Thiensurat Group's business, financial highlights for Q1 2017, and outlook for 2017. Key highlights include total revenues of 456 million baht for Q1 2017, a focus on expanding electric appliance sales and improving debt collection, and targets for 2017 including decreasing bad debts and increasing total revenues to 2,000 million baht.
MNCPL will operate an online mall providing mobile/DTH recharges, bill payments, travel bookings, and digital products through its online portal and mobile apps. It aims to acquire customers primarily through recharges and cross-sell higher margin products. MNCPL's focus on customer experience and convenience is intended to increase retention and profitability. The document provides details on MNCPL's business model, team, target rural areas, processes, and comparisons to other players in the digital transactions market.
2D – BUILDING STRONGER CHARITIES THROUGH IMPROVED FINANCIAL MANAGEMENTCFG
The document discusses improving financial management for charities through providing concise and timely financial reports. It recommends including budgets, actual spending, variances, forecasts, cashflow statements and key performance indicators in monthly or quarterly reports. Integrating financial and operational data helps ensure resources are applied effectively and that legal obligations are met. Good financial oversight can help strengthen donor confidence and achieve charitable goals.
The document provides organizational charts and information for JAC Auto Parts from 2015-2016. It shows a reduction in staff from 27 employees in 2015 to 21 employees in 2016 through merging roles. It also includes sales targets and budgets for JAC, Gulf Motors, and AUC branches for 2016, with total projected sales of over $11 million. Key performance indicators and areas for improvement like cost reduction, inventory management, and facilities are discussed.
The document provides business summaries for the North & East Zone, Alliances, and New Delhi & NCR Zone for the first half of fiscal year 2010-2011. For the North & East Zone, 5 branches exceeded their targets while 4 were below 100%. Alliances achieved 67.21% of their target. The best performing branches for the North & East Zone were Jaipur, Jodhpur, and Kolkata. None of the branches in the New Delhi & NCR Zone met their targets and the home loan business was not growing. The document also outlines ways to improve performance in the second half including driving home loan initiatives and obtaining feedback.
Samsung was founded in 1938 in Korea as a small trading company selling groceries. It has since grown into a large multinational conglomerate. HTC was founded in 1997 in Taiwan as a maker of PDAs and began designing touchscreen phones in the late 1990s and early 2000s. It introduced some of the world's first 3G and 4G phones but has lost market share to competitors in recent years. The document provides ratio analyses comparing the profitability, liquidity, asset utilization, and receivables turnover of Samsung and HTC from 2013-2015.
This document provides performance summaries for three franchises - Sadarghat, Paltan, and Nawabpur - under Dhaka B for the period of April to October. It includes data on delivery, activations, revenue vouchers, and contributions to the Dhaka B zone. Issues are noted such as franchisees focusing more on selling than distributing and sales representatives being de-motivated due to untimely benefits and improper guidance. A development plan is outlined to address these issues through training, increased monitoring, incentive programs, and support for franchise operations and sales coordinators.
The derivatives market is the financial market for derivatives, financial instruments like futures contracts or options, which are derived from other forms of assets. The market can be divided into two, that for exchange-traded derivatives and that for over-the-counter derivatives.
A derivative is a security with a price that is dependent upon or derived from one or more underlying assets. The derivative itself is a contract between two or more parties based upon the asset or assets. Its value is determined by fluctuations in the underlying asset. The most common underlying assets include stocks, bonds, commodities, currencies, interest rates and market indexes.
Merchant banks in Bangladesh help raise capital for new businesses through activities like underwriting public issues, managing IPOs, and providing loans. The study examined the operations of five major merchant banks in Bangladesh from 2014 to 2018. Financial analysis found that banks engaged in a range of merchant banking activities like securities investment, margin lending, fee/commission income, and interest/investment income. Descriptive analysis found that most respondents agreed the key roles of merchant banks are helping clients raise funds and manage public issues.
This document contains summaries of various HR KPIs and reports for an organization. It includes summaries of recruitment activities, employee absenteeism rates, employee turnover rates, results of worker happiness and customer satisfaction surveys, reports on employee check-in/check-out times, summaries of issues with machines and their repairs, and results of audits conducted by various buyers from August to October. The KPIs and reports provide high-level oversight of HR performance, employee satisfaction and engagement, operational workflows, and compliance with customer standards.
A derivative is a security with a price that is dependent upon or derived from one or more underlying assets. The derivative itself is a contract between two or more parties based upon the asset or assets. Its value is determined by fluctuations in the underlying asset. The most common underlying assets include stocks, bonds, commodities, currencies, interest rates and market indexes.
This document provides an analysis of Gul Ahmed Textile Mills Limited (GATM), a Pakistani textile company. It includes GATM's vision, mission, company information, financial profiles for 2016-2019, economic analysis, contact information, auditors, and comparative financial ratios for GATM and other textile companies for the years 2017-2019. The analysis shows GATM's financial performance has generally improved over time with increasing sales, profits, and assets. Ratios show GATM has average liquidity and turnover but above average returns compared to other textile companies.
The derivatives market is the financial market for derivatives, financial instruments like futures contracts or options, which are derived from other forms of assets.
The market can be divided into two, that for exchange-traded derivatives and that for over-the-counter derivatives. The legal nature of these products is very different, as well as the way they are traded, though many market participants are active in both.
Futures contracts are available on different kinds of assets – stocks, indices, commodities, currency pairs and so on.
Here we will look at the two most common futures contracts – stock futures and index futures.
The document discusses DHFL Insurance Services Ltd, a subsidiary of DHFL focused on insurance distribution. It provides an overview of DHFL, recognizes its achievements, and outlines DHFL Insurance's vision, mission, objectives and business results for fiscal years 2009-10 and 2010-11. It also discusses plans to grow fee income and the business in 2011-12 by empowering relationship officers and managers.
The market ended higher after three days of weakness. The Sensex closed up 0.5% and the Nifty up 0.6%. CARININDIA is recommended as a buy for tomorrow with a target price of Rs. 124-126 and a stop loss of Rs. 120 based on its upward trend and support. Vedanta and CARININDIA were among the top gainers while Idea, Lupin and Yes Bank were among the top losers.
Nifty futures/Bank Nifty futures market closed on 8540/ 18680. According to technical analysis if Nifty future sand Bank Nifty future moves down-word in tomorrow treading session then 8456 will be small support for Nifty futures and 18512 will be small support for Bank Nifty futures.
Nifty futures/Bank Nifty futures market closed on 8540/ 18680. According to technical analysis if Nifty futures
and Bank Nifty future moves down-word in tomorrow treading session then 8456 will be small support for Nifty
futures and 18512 will be small support for Bank Nifty futures.
NIFTY FIFTY : - Equity Benchmark Index Nifty 50 opened on a Strong note on Monday trading Session up
by 107 point’s or 1.16 per cent from its last closing at 9225. Last Friday Nifty fell by 63 points to close Near
9197 level. This was the biggest fall in one day in recent past, As we all know that the Market can Not Run one
Futures contracts are available on different kinds of assets – stocks, indices, commodities, currency pairs and so on.
Here we will look at the two most common futures contracts – stock futures and index futures.
This document proposes a project to process squid into block frozen products. The project will be located in Aroor, Alappuzha. It will have a capacity of 40 tonnes per month and cost Rs. 3.7 crore. It will employ 28 people directly and 28 indirectly. The project aims to market its products outside India. It is expected to break even within 2 years and earn a return of 50% on investment.
Understanding The Impact of Sales to Cash Flow & Capital Planning in Micro, S...Nino Mayvi Dian
Sales planning in SME is crucial for determining cash flow & planning. Why? Because sales planning will reveal how much capital will be needed to fulfil the sales revenues.
Ratio analysis of Gati travel: Introduction, Income statement Analysis, Balance Sheet Analysis, Cash Flow Statement Analysis, Ratio Analysis, conclusion
A derivative is a security with a price that is dependent upon or derived from one or more underlying assets. The derivative itself is a contract between two or more parties based upon the asset or assets. Its value is determined by fluctuations in the underlying asset. The most common underlying assets include stocks, bonds, commodities, currencies, interest rates and market indexes.
Samsung was founded in 1938 in Korea as a small trading company selling groceries. It has since grown into a large multinational conglomerate. HTC was founded in 1997 in Taiwan as a maker of PDAs and began designing touchscreen phones in the late 1990s and early 2000s. It introduced some of the world's first 3G and 4G phones but has lost market share to competitors in recent years. The document provides ratio analyses comparing the profitability, liquidity, asset utilization, and receivables turnover of Samsung and HTC from 2013-2015.
This document provides performance summaries for three franchises - Sadarghat, Paltan, and Nawabpur - under Dhaka B for the period of April to October. It includes data on delivery, activations, revenue vouchers, and contributions to the Dhaka B zone. Issues are noted such as franchisees focusing more on selling than distributing and sales representatives being de-motivated due to untimely benefits and improper guidance. A development plan is outlined to address these issues through training, increased monitoring, incentive programs, and support for franchise operations and sales coordinators.
The derivatives market is the financial market for derivatives, financial instruments like futures contracts or options, which are derived from other forms of assets. The market can be divided into two, that for exchange-traded derivatives and that for over-the-counter derivatives.
A derivative is a security with a price that is dependent upon or derived from one or more underlying assets. The derivative itself is a contract between two or more parties based upon the asset or assets. Its value is determined by fluctuations in the underlying asset. The most common underlying assets include stocks, bonds, commodities, currencies, interest rates and market indexes.
Merchant banks in Bangladesh help raise capital for new businesses through activities like underwriting public issues, managing IPOs, and providing loans. The study examined the operations of five major merchant banks in Bangladesh from 2014 to 2018. Financial analysis found that banks engaged in a range of merchant banking activities like securities investment, margin lending, fee/commission income, and interest/investment income. Descriptive analysis found that most respondents agreed the key roles of merchant banks are helping clients raise funds and manage public issues.
This document contains summaries of various HR KPIs and reports for an organization. It includes summaries of recruitment activities, employee absenteeism rates, employee turnover rates, results of worker happiness and customer satisfaction surveys, reports on employee check-in/check-out times, summaries of issues with machines and their repairs, and results of audits conducted by various buyers from August to October. The KPIs and reports provide high-level oversight of HR performance, employee satisfaction and engagement, operational workflows, and compliance with customer standards.
A derivative is a security with a price that is dependent upon or derived from one or more underlying assets. The derivative itself is a contract between two or more parties based upon the asset or assets. Its value is determined by fluctuations in the underlying asset. The most common underlying assets include stocks, bonds, commodities, currencies, interest rates and market indexes.
This document provides an analysis of Gul Ahmed Textile Mills Limited (GATM), a Pakistani textile company. It includes GATM's vision, mission, company information, financial profiles for 2016-2019, economic analysis, contact information, auditors, and comparative financial ratios for GATM and other textile companies for the years 2017-2019. The analysis shows GATM's financial performance has generally improved over time with increasing sales, profits, and assets. Ratios show GATM has average liquidity and turnover but above average returns compared to other textile companies.
The derivatives market is the financial market for derivatives, financial instruments like futures contracts or options, which are derived from other forms of assets.
The market can be divided into two, that for exchange-traded derivatives and that for over-the-counter derivatives. The legal nature of these products is very different, as well as the way they are traded, though many market participants are active in both.
Futures contracts are available on different kinds of assets – stocks, indices, commodities, currency pairs and so on.
Here we will look at the two most common futures contracts – stock futures and index futures.
The document discusses DHFL Insurance Services Ltd, a subsidiary of DHFL focused on insurance distribution. It provides an overview of DHFL, recognizes its achievements, and outlines DHFL Insurance's vision, mission, objectives and business results for fiscal years 2009-10 and 2010-11. It also discusses plans to grow fee income and the business in 2011-12 by empowering relationship officers and managers.
The market ended higher after three days of weakness. The Sensex closed up 0.5% and the Nifty up 0.6%. CARININDIA is recommended as a buy for tomorrow with a target price of Rs. 124-126 and a stop loss of Rs. 120 based on its upward trend and support. Vedanta and CARININDIA were among the top gainers while Idea, Lupin and Yes Bank were among the top losers.
Nifty futures/Bank Nifty futures market closed on 8540/ 18680. According to technical analysis if Nifty future sand Bank Nifty future moves down-word in tomorrow treading session then 8456 will be small support for Nifty futures and 18512 will be small support for Bank Nifty futures.
Nifty futures/Bank Nifty futures market closed on 8540/ 18680. According to technical analysis if Nifty futures
and Bank Nifty future moves down-word in tomorrow treading session then 8456 will be small support for Nifty
futures and 18512 will be small support for Bank Nifty futures.
NIFTY FIFTY : - Equity Benchmark Index Nifty 50 opened on a Strong note on Monday trading Session up
by 107 point’s or 1.16 per cent from its last closing at 9225. Last Friday Nifty fell by 63 points to close Near
9197 level. This was the biggest fall in one day in recent past, As we all know that the Market can Not Run one
Futures contracts are available on different kinds of assets – stocks, indices, commodities, currency pairs and so on.
Here we will look at the two most common futures contracts – stock futures and index futures.
This document proposes a project to process squid into block frozen products. The project will be located in Aroor, Alappuzha. It will have a capacity of 40 tonnes per month and cost Rs. 3.7 crore. It will employ 28 people directly and 28 indirectly. The project aims to market its products outside India. It is expected to break even within 2 years and earn a return of 50% on investment.
Understanding The Impact of Sales to Cash Flow & Capital Planning in Micro, S...Nino Mayvi Dian
Sales planning in SME is crucial for determining cash flow & planning. Why? Because sales planning will reveal how much capital will be needed to fulfil the sales revenues.
Ratio analysis of Gati travel: Introduction, Income statement Analysis, Balance Sheet Analysis, Cash Flow Statement Analysis, Ratio Analysis, conclusion
A derivative is a security with a price that is dependent upon or derived from one or more underlying assets. The derivative itself is a contract between two or more parties based upon the asset or assets. Its value is determined by fluctuations in the underlying asset. The most common underlying assets include stocks, bonds, commodities, currencies, interest rates and market indexes.
2. Review on 2015
In 31st December 2014 IDF had been working with 11 area all over Bangladesh.
In 2015 with 16 area we serve in 18 District 130 Upazilla 620 Union. In 2015 we
created a new area named Gazipur which have 3 branch and it will expand more
branch . We will expand more area in near future which will situated in
Naogaon, Rajshahi, Natore etc. Staff Position from December 2014 to till now
are given below:
SL Description No. of staff
1 Up to Dec 2014 520
2 From January 2015 to till now
(with new recruitment)
121
3 Resignation from January2015
to till now
60
4 Total staff {4=(1+2)-3} 591
5 Yet not confirmation 101
6 Permanent staff 490
3. WorseGood
GOOD WORSE
Name of Areas
Sales
Recovery
Office
Management
Store
Management
TeamWork
Name of Areas
Sales
Recovery
Office
Management
Store
Management
TeamWork
Chittagong -2 81% 73% 82% 83% 85% Rangamati – 2 40% 30% 56% 30% 25%
Chandpur - 2 69% 38% 78% 80% 70% B. Baria 46% 25% 45% 41% 48%
Laxmipur 82% 70% 79% 86% 84% Habigonj 52% 26% 62% 70% 78%
Comilla – 2 83% 52% 83% 89% 88% Noakhali 38% 19% 49% 56% 60%
Mowlovi Bazar 95% 49% 76% 85% 87% Rangamati – 1 41% 27% 42% 50% 85%
Comilla – 1 64% 48% 77% 89% 92% Chittagong – 1 36% 23% 65% 78% 85%
Gazipur 93% 100% 85% 92% 90% Cox’s Bazar 32% 20% 42% 42% 30%
Chandpur – 1 42% 49% 60% 48% 40%
Feni 33% 54% 45% 38% 60%
0%
20%
40%
60%
80%
100%
120%
Sales
Recovery
Office Management
Store Management
Team Work
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Sales
Recovery
Office Management
Store Management
Team Work
5. Why functionality of Branches reduced
1.Decreases Sales/Expansion of grid area.
2.Weakness/Undisciplined Store management.
3.Lack of Management/Accounting to operate Branches among Managers.
4.Powerless in Marketing into Grid Area.
5.Inadequacy of Proper Counseling/Motivation.
6.Bad habits among staffs.
7.Contain job security tension..
8.Shortage Of Technical Knowledge.
9.Staff Harassment by bad Clients or Political leaders.
10.Return Solar.
6. Optimization of performance into Branches
Product Diversification
Development Of Marketing and Recovery policy.
Providing Proper training on Management, Accounting,
Technical and Customer Relation.
Arrange E-Bike for sales, maintenance and recovery.
Ensure Job Security .
Proper Motivation
Strongly Supervised by A.M and Monitored by Monitoring Cell.
Taking follow up Annual Budget Plan.
7. System Return
SL Area
No. of
Branch
Sock in Last month
(October' 2015)
Collection in
November' 2015
Total Stock Sales (November-2015)
Closing Stock
(November-2015)
(tk in Lakh)
Number Tk Number Tk Number Tk Number Stock Price Sales Price Number Tk
1 Rangamati-01 4 39 6.12 3 0.51 42 6.63 13 1.13 1.13 29 5.50
2 Rangamati-02 6 41 5.58 41 5.58 41 5.58
3 Chittagong-01 4 67 8.85 1 0.09 68 8.94 5 0.48 0.48 63 8.46
4 Chittagong-02 7 51 6.76 4 0.54 55 7.3 3 0.30 0.25 52 7.00
5 Cox's Bazar 7 169 23.79 6 0.67 175 24.46 3 0.18 0.17 172 24.28
6 Feni 7 89 14.15 11 1.11 100 15.26 3 0.37 0.37 97 14.89
7 Noakhali 10 363 61.75 17 2.2 380 63.95 8 4.84 4.84 372 59.11
8 Laxmipur 6 60 9.87 10 0.82 70 10.69 5 1.16 1.16 65 9.53
9 Chandpur-01 5 135 16.04 6 0.67 141 16.71 7 0.51 0.51 134 16.20
10 Chandpur-02 8 239 33.39 9 0.7 248 34.09 5 0.40 0.40 243 33.69
11 Comill-01 8 272 43.10 18 3.02 290 46.12 9 0.80 0.80 281 45.32
12 Comill-02 7 221 38.52 20 2.04 241 40.56 16 2.23 2.23 225 38.33
13 B. Baria 6 397 73.31 9 1.15 406 74.46 9 0.93 0.89 397 73.53
14 Hobiganj 7 327 46.96 35 3.44 362 50.4 46 13.48 11.17 316 36.92
15 Mowlabi Bazar 4 76 11.16 5 0.56 81 11.72 11 1.17 1.06 70 10.55
16 Gazipur 3
Total 99 2546 399.35 154 17.52 2700 416.87 143 27.98 25.46 2557 388.89
In November 2015, 16 of our area sales 143 system where system return was 154 system. B.
Baria area has the most stock and Hobiganj area sales most of them. Meanwhile Rangamati-02
didn’t sales anything. We have to take necessary step to reduce the stock of return system.
9. SERVICE BY SERVICING
CENTER
• CONTROLLER
• LED BULB
• LED TUBE
• SOLAR PANEL
• INVERTER CIRCUIT
• MOBILE CHARGER
• SOLAR e-BIKE
10. GRAPHICAL REPORT OF SERVICING CENTER t
2015
2014
2013
Servicing facility 0% 40% 65% 85%
11. INFORMATION ABOUT SERVICING
CENTER
RECEIVED SERVICING EQUIPMENT DETAILS t
DESCRIPTION RICEIVED FROM
BRANCHES
SERVICING
WAS
COMPLETED
SERVICING
IS
RUNNING
CONTROLLER 17684 15166 2518
LED BULB 13882 12668 1214
LED TUBE 1295 1111 184
INVERTER CIRKIT 4489 2540 1949
PANEL 94 88 06
BATTERY 532 471 61
E-BIKE 21 16 05
TOTAL 37,997 32,060 5,937
12. Training
Customer & staff
Numerous studies have shown that happy customers buy more,
they buy more often and they tell their friends to buy too. In fact,
a happy customer, on average, tells nine people about their
experience. The benefits of having happy customers are
undeniable. With the help of IDCOL we are manage to arrange
training in the branch for customers.
IDCOL IDF
No of customer Bill submitted No of customer Bill submitted
9793 16,60,771.00 12850 25,70,000.00
Bill Received From IDCOL
25.05.15 7,14,017.00
23.05.15 6,46,065.00
30.11.15 4,17,831.00
17,77,913.00
SL Date Place Participants Avg.cost Total cost
1 20/10/2015 Feni 30 1901 57030
2 6/11/2015 Rangamati 30 1606 48180
3 21/08/2015 Ramu,coxsbazar 30 1485 44550
4 18/09/2015 Dotter hat,noakhali 30 1499 44970
Total 194730
13. Issues why customer training is not successfully done:
Mention Incomplete panel serial.
Mobile number instead of panel serial
Panel serial is not shown at all.
Never provide DF code
In some training customer is fewer than shown in the chart
Sometimes it seems that training is not done but they gave bill
for it.
Duplicate customer.
Regional manager didn’t check the training sheet and bill.
14. It is known to us that our next 6 month (Jan’16 to Jun’16)
Customer Training target has been fixed at IDCOL meeting
which was hold on December 6, 2015. To fulfill that target we
have to complete 600 customer training in 6 month.
SL REGIONAL OFFICE NAME AVAILABLE CUSTOMER
1 CHITTAGONG -01 676
2 CHITTAGONG -02 461
3 RANGAMATI-01 698
4 RANGAMATI-02 750
5 COX'S BAZAR 470
6 FENI 189
7 COMILLA-01 2471
8 COMILLA-02 830
9 CHANDPUR-01 682
10 CHANDPUR-02 770
11 NOAKHALI 975
12 B. BARIA 1071
13 HABIGANJ 485
14 M. BAZAR 281
15 LAXMIPUR 499
16 GAZIPUR 139
TOTAL 11447
15. From January to October 2015 we submitted is given below
Disbursement
Month Submitted to IDCOL IDCOL Fund IDCOL Grant
January 901 10055865 2344460
February 872 16317462
March 1001 7692114
April 1214 2148300
May 1411 8921140 947646
June 1413 26933355 2606300
July 1171 35442360
August 849 12977777 3395665
September 856 10873189
October 872 6959700 2184226
16. Trying heart and soul from
the beginning we still have
to many problems to submit
disbursement to IDCOL.
Most of the problems shows
that it is done for their
negligence, ignorance and
lacking of knowledge.
17.
18.
19.
20. CUSTOMER SERVICE CENTER
Customer service plays an important role in an organization's ability to generate
Recovery and Customer Motivation. From that perspective, IDF Started a Customer
Service Center in their Solar Program. Customer service should be included as part of
an overall approach to systematic improvement. One good customer service experience
can change the entire perception a customer holds towards the organization.[3]
The Main Objectives of the Customer Service Center is to be the best in Class Customer
Service in NGO’s to Gain Competitive Advantages for IDF in the market place.
In Customer Service Center, we daily talk 200 to 220 customers. From those customers
some provided good comments and few provided bad comments.
Customer Satisfaction report from 1st August to 30th November:
Month No. of customers we contract Positive Negative Neutral
August 3400 57% 35% 8%
September 4730 59% 17% 24%
October 5000 63% 12% 25%
November 5730 68% 18% 14%
0%
10%
20%
30%
40%
50%
60%
70%
August September October November
Positive
Negative
Neutral
We already contact
18,860 customer and
their satisfaction is
shown in the chart
21. Dealing with customer service Center we are facing the following Problems:
•Maximum mobile numbers are closed and most of the time branches provided wrong numbers.
•Field worker not going in the right time for that reason maximum installment are due.
• Branches provided wrong information about the customer.
•Most of the time they provide same panel serial number for two or more customers.
•Field workers not provided good customer service even they don’t answer the customers call.
Recommendation:
•Collect customer’s present mobile number.
•Always maintain good relation with customers to keep existing customers and attract new
customers.
•Cross check customers personal information.
•In case of new customer, manager must understand the customers about the operating system of
solar.
23. These Following Credit Branches, we can operate Renewable
Energy program
Serial no Branch Name Upazilla/Thana Zilla/District
01 Gurudashpur Gurudashpur Natore
02 Chowdala Gomostapur Chapainababgonj
03 Baliadanga Chapainababgonj Chapainababgonj
04 Rohonpur Gomostapur Chapainababgonj
05 Monohordi Monohordi Norshingdi
06 Sherpur Sherpur Bogra
07 Badolgachi Badolgachi Naogan
08 Durgapur Bagmara Rajshahi
09 Taherpur Bagmara Rajshahi
10 Bagha Bagha Rajshahi
11 Poba Poba Rajshahi
12 Arani Bagha Rajshahi
13 Chahndanish Chahndanish Chittagong
14 Anowara Anowara Chittagong
15 Chandina Chandina Comilla
24. Attachment of Branches
Serial no Joint Branches
01 Malaivangura→Muradnagar
02 Komor Ali Bazar→Abu Torab
03 Kazirhat→Ulamabazar
04 Kalir Bazar→Changerchar
05 Dutterhat→Uttarwapda
06 Rajarhat→Rajarhat(Credit)
07 Ashabazar→Thanarhat
25. Product Diversification
Diversification is a corporate strategy to enter into a new market or
industry which the business is not currently in.
Diversification may be two ways
1)Concentric/Defensive diversification: The addition of DC fan to the existing “SHS”program.
2)Horizontal/Offensive diversification: providing E-bike New customers.
26. Product Diversification Based on Solar PV
Pumping for irrigation.
Road side Lighting.
Household water pump.
RE based cold storage.
Solar charging station.
Large sized SHSs/Nano grid for high income generating people.
Lighting system of fishing boat.
Others:-Home Appliances
27. Home Appliances:
E-bike.
Solar Equipment(Panel,Battery,Charge controller,Load)
Refrigerator.
Colour TV(LED).
Smart Phone,Laptop,Desktop PC,Tablet PC.
Surface (Single and Three phase ) and Sumbersible Pump.
Voltage Regulator.
Various types of Bulb,Tube.
AC and DC fan.
Solar cooker,Coffemaker,Rice-cooker,Electric-cooker,
Pressure Cooker,kettly. Microwave Oven. Toaster.
Clothes iron.
Electrical accessories.
28.
29. Product challenges
1.Misuse of Energy.
2.Poor respond after sales service.
3.Design for the usage for long term.
4.Lack of users awareness.
5.low qualitative accessories.
6.Management resources.
7.Demand for Updateable Home Appliances.
30. Recommendations
1. Improving R&D(Research and Development).
2.Taking heartily /necessary step to solve customers
voices/demands.
3. Awareness program for customers/staff.
4.Emphasizing business diversification with proper/
appropriate technology and effective financial model.
(Ex-Social+Commercial/Absolutely commercial)
5.Appropriate policy for sales and collection mechanism.
6. Minimizing expense/cost of fund.
7. Lobbying/ persuading the government development
partners and investors to come avoid risk.
8. Market regulation on solar equipment/Product by
strong Monitoring cell.
31. R&D(Research and Development) Basic Principles
IDF Promotes research and development on the basis of three basic
Principles
Client Oriented
Clients voices are the starting point of manufacturing. Through
active discussion and exchanges with clients, we will properly
identify client needs and challenges and promptly feed them back to
research and development. As a good partner for clients, we will offer
optimal solutions.
Selection and concentration
We will put focus on fields leading to future growth and
strategically distribute our management resources.
Innovation
We always address challenges of change and offer high value to
society.We will create unique and top products and and establishing
a superior position.