This training focuses on teaching employees the appropriate behaviors and social skills necessary for a professional work environment

1. OFFICE ETTIQUETE

2. Introduction:
This training focuses on teaching employees the
appropriate behaviors and social skills necessary
for a professional work environment.
It covers topics like communication, dressing,
respect for colleagues, usage of shared
spaces/resources, etc., aiming to create a
positive and productive atmosphere.

3. Be punctual
Being on time is key to keeping things professional. Whether it’s arriving to work,
meetings or any other engagement demonstrates commitment to your responsibilities
and consideration of everyone’s time. Plus, it starts the day off right, and helps ensure
everything runs on schedule.
Greeting
Say “hello,” “good morning” or “good afternoon, smile and make eye contact when you
see coworkers or clients. Offer a handshake, complement if necessary, and introduce
yourself when you see someone new. Greeting others in the workplace can help you
present a friendly demeanor that makes colleagues and clients feel recognized, valued
and more comfortable around you.

4. Dress Appropriately
Following the Company’s dress code shows your professionalism and respect for the
workplace culture.
Taking care of your appearance is a simple, yet effective way to make a good impression and
demonstrate your commitment every day. Avoid wearing things like Slippers, revealing cloths,
unbuttoned Shirt, wrinkled/rumple cloths, Sagging Trousers, etc.
Be Respectful
This is all about showing kindness and professionalism to everyone, appreciating their
contributions, avoiding disrespectful behaviors and/or using abusive words. Respect in the
workplace fosters a positive culture and promotes collaboration among team members.
Similarly, being considerate is also a sign of respect. Thinking about how your actions affect
others, minimizing noise, private phone calls, and handling shared resources carefully are all
aspects of being considerate. This professional behavior enhances the work experience for
everyone and helps maintain a calm and productive office environment.

5. Practice Meeting Etiquette
 Being punctual, or inform others prior, if unable to meet up with schedule.
 Having a defined agenda.
 Coming prepared with notes and ideas.
 Actively listening without interrupting.
 Making eye contact while someone is speaking.
 Raising your hand when trying to talk in a meeting or exiting a meeting.
 Silence your phones while in meeting so you don’t distract others with the sound.
Communicate Effectively To Avoid Conflicts
Clear communication minimizes confusion and promotes straightforward and effective
information sharing. But, it is also crucial for maintaining respect and professionalism with
coworkers through a constructive and calm approach.
Control your body language and non-verbal cues such as a condescending eye roll, a shrug, a
lengthy sigh, etc., to minimize misunderstandings.

6. Use Shared Resources Responsibly
Ensuring that shared office supplies and spaces are used responsibly and left in good
condition for others is key to maintaining a considerate work environment. This encourages a
sense of community and mutual respect among coworkers.
The workplace is a shared environment that everyone should contribute to keeping clean.
When you use a common item, make sure to put it back in its designated area so others can
locate it.
When you use shared areas like the Staff Canteen and Restrooms, clean any dirty surface
areas, such as tables and Sink, Microwave, Water Dispenser, Toilet Seat, Etc., to reduce the
spread of germs and maintain a clean, hygienic and well-kept workplace.
WHEN YOU SPILL, YOU CLEAN!

7. Avoid Gossip And Respect Your Coworkers’ Privacy
Gossip can have a significant impact on a workplace, with the potential to turn it
into a toxic environment very quickly.
Therefore, don’t dig into coworkers’ personal life issues or speak negatively of
them. This approach helps build trust among colleagues.
Though social interactions in the workplace are important, but they shouldn’t
make anyone feel uncomfortable. Steer clear from sensitive topics such health
issues, relationship status, family issues etc., that could bring up feelings of
discomfort and could even be considered harassment.

8. Secure Confidential Documents
Security and compliance are two critical aspects of today’s corporate world. Always store
sensitive files in locked cabinets or drawers and log off your computer when you’re away
from your desk to protect confidential information. Also, avoid prying into other Staff’s
Work/Computers when you come around their Desk.
Offer Help To Others
Helping out a coworker when they need it can really boost teamwork and support in the office.
This not only solves issues quickly but also helps everyone feel more connected as a team.
If you notice a coworker struggling to meet a deadline, offer your assistance or share resources
that might help them.

9. Be Mindful Of Others
• Stay mindful of those around you as you’re moving around the office. Check over your
shoulder when you pass through a door and hold it open if someone is behind you.
• When you open a closed door to pass through, you shut it behind you.
• Knock before you enter someone’s office, especially if the Door is closed.
• If you need to complete tasks for others to perform their duties, try to finish them as
quickly and accurately as possible.
• Use the five magic words: Sorry, thank you, please, excuse me, and pardon me, when
applicable in corresponding with others.
Practicing mindfulness while working around others demonstrates your teamwork and
collaboration abilities.

10. Be mindful of smells
Have you experienced a smell emanating from the office Canteen while you’re working? Well, if you
have, then you know that it can be really distracting.
That’s not to say that you cannot eat whatever you like in the office. But, you need to be mindful of
the impact it may have on your coworkers, as everyone has a different reaction to strong scents. So to
be mindful, You may:
• Want to avoid certain foods.
• Close the Canteen Door properly when eating or microwaving Food.
• Avoid eating on your Desk, especially in a shared Office.
Be Civil
• Yawning, coughing, and sneezing.
• Knock on closed doors before entering.
• Minimize your Ringtone while sharing office with other Staff.
• Use low voices for one-on-one office conversations so those around you can still focus easily.