This document summarizes a presentation on managerial communication and business etiquettes. It identifies several causes of corruption, such as a gap in demand and supply, economic divide, lack of transparency, and middlemen. It then discusses how information technology can help address corruption by improving transparency, creating awareness, and streamlining complaint processes. Specific examples are provided of how technology has been used by companies like HPCL to curb fuel adulteration and monitor fuel tankers. However, the document also notes technology must be properly implemented and audited to prevent exploitation by criminals.