This document provides information about an aviation ground service provider consultant. The consultant assists ground service providers with organizing documentation, operational processes and procedures in preparation for ISAGO audits. The consultant performs internal audits and gap analyses, provides documentation development and quality assurance services, and has certifications and experience as an ISAGO and internal auditor. Current roles include serving as an ISAGO conformity advisor and lead auditor.

1. Company Presentation

2. Imparted to a ground service provider
through the provision of
professional and expert advice
to include operationalsupport,
development of documentation
and quality assurance services

3. Assists Aviation Ground Service Providers
to organize and streamline theircompany documentation and
operational processesand procedures.
Performs internal company audits.
Makes a gap analysis before the ISAGO audit.
Performs pre-audits
to ensure conformityto the
ISAGO Standards and Recommended Practices.

4. Certificates:
•Ground and Flight Operations Auditor
•ISAGO Auditor and Lead Auditor
•Quality Management for Airline Operators
•Internal Quality Management System Auditing
•JAR-OPS 1
•EASA Course
•Load Control (initiation)
•Dangerous Goods
•De–/anti-icing (initiation)
•Aviation Fueling (initiation)
Current profession:
Conformity Advisor for ISAGO certification
Business Consultant
ISAGO Lead Auditor
is Moniek Havermans

5. Achievements:
As Conformity Advisor:
• Pre ISAGO audit for Viggo, Eindhoven
• Pre ISAGO audit for Maastricht Handling Services, Maastricht
• Pre ISAGO audit for Advanced Air Support, Paris Le Bourget
• Internal Auditor for Maastricht Handling Services and MAA
• Internal Auditing Instructor for Maastricht Handling Services
• ISAGO preparation for Maastricht Handling Services

6. Achievements:
As ISAGO (Lead) Auditor:
• ISAGO auditor for Aviapartner LYS and BRU; Dnata GVA, Austrian VIE,
FlightcareBRU
• ISAGO Lead Auditor for Aviapartner MXP, SXB, MRS, VCE, LIL and
LGG; SEA Handling LIN, GroundforceFAO, OPO, Swissport BSL.

7. Achievements:
As Auditor for Brussels Airlines:
• Internal Audits: flight and ground operations, safety, security and
cargo.
• Ground operations and cargo audits in Brussels Airlines’ outstations.

8. Achievements:
As Business Consultant for A-Vizion GCV:
• ISAGO preparation for Advanced Air Support, Paris Le Bourget
• Internal Auditing Instructor for Aviapartner Holding, Belgium
• ISAGO Documentation Task Force Member at GHS Aviationgroup
• ISAGO Lead Auditor for GHS Aviationgroup, Virginia USA

9. Clients and references:

10. Contact and booking:
Moniek Havermans
e-mail: moniek@c-advice.be
tel: +32 475 54 58 56
VAT: BE 0769 180 108