The document discusses how companies can improve customer satisfaction, demand forecasting, and profitability by better understanding customers' needs and purchasing behaviors. It suggests that accessing real-time inquiry-to-order data can help companies respond to customers more quickly and make sales representatives more productive. Enhancing the customer experience is also highlighted as a way to drive faster growth rates. The document promotes a sales platform product that can help companies enhance their inquiry-to-order processes.

1. © 2014 Metal Networks, Inc.© 2014 Metal Networks, Inc.
Predicting Demand: How to convert
average customers into high value clients

2. © 2014 Metal Networks, Inc.
Do you understand your customers well enough
to opportunistically GROW YOUR BUSINESS,
based on demand?

3. © 2014 Metal Networks, Inc.
Can you accurately PREDICT what your
customers will purchase and estimate their
quantity needs in order to supply
enough to stay ahead of DEMAND?

4. © 2014 Metal Networks, Inc.
Linking market, customer data, and
knowledge to purchasing can dramatically
improve PROFITABILITY.

5. © 2014 Metal Networks, Inc.
Are you able to access REAL-TIME Inquiry-to-
Order information to deal with customers more
quickly? Are your customers SATISFIED with
your service?

6. © 2014 Metal Networks, Inc.
Do you know what your customers think
about your products and services? What do
they like and dislike? How are you capturing
and using this information? WHY DO THEY
CHOOSE TO USE YOU?
The 8% of companies whose
customers agree that they provide
a superior experience.
The 80% of companies who believe
they are delivering a superior customer
experience.
BELIEVERS ACHIEVERS
Source: Satmetrix

7. © 2014 Metal Networks, Inc.
Enhancing the customer experience will
DRIVE UP customer satisfaction.
Market leaders delivering
superior customer satisfaction
GROW 2.5X FASTER
than their industry averages.
Study across nearly 30 industries.

8. © 2014 Metal Networks, Inc.
Time-to-proficiency for new
sales representative
1 Year
10-12 Months
7-9 Months
3-6 Months
< 3 Months
Do Not Know
Target
Making customer Inquiry-to-Order profiles
available to employees can make them
MORE PRODUCTIVE. How quickly can your
sales representatives become productive?
Source: CSO Insights 2013

9. © 2014 Metal Networks, Inc.
Can you identify customers and prospects who
best fit your business priorities and become your
MOST VALUED clients?

10. © 2014 Metal Networks, Inc.
What is most important to
YOUR ORGANIZATION?

11. © 2014 Metal Networks, Inc.
What are you doing to
DRIVE GROWTH?

12. © 2014 Metal Networks, Inc.
ENHANCE your Inquiry-to-Order process.
To request a demonstration or for
more information on how we are
helping major service centers take
control of their growth:
Email: sales@metalnetworks.com
BRAVO
Sales Platform