Continuous Delivery practices and a focus on software operability are central to high-performing organisations. What techniques and practices are effective for an increased focus on operability in a Continuous Delivery context? Over the past few years I have helped many organisations to increase the focus on software operability as part of a move to Continuous Delivery. I will share my experience and techniques for improving operability, including: - How and why to test logging in a deployment pipeline - The UX of the Production Support team - The discussion template at OperabilityQuestions.com - Run Book dialogue sheets - Tracking time and effort on operational features From a talk at Continuous Lifecycle London 2019 #CLL19