This document discusses using WebSphere Process and Service Bus to synchronize customer, contract, and billing information between different IT systems in a company. It outlines the current "as is" architecture with separate systems for CRM, contracts management, billing, and remedy not integrated. The proposed new "to be" architecture using SOA and WebSphere would automate processes, reduce costs, extend the value of core applications, and allow flexible reconfiguration of systems. The key systems discussed are Microsoft Dynamics CRM, BMC Remedy, and Socrates ERP, with WebSphere acting as the middleware.