Action! Lights, Camera: The Effect of Preannouncements on Experience Goods
                        The Case of the Motion Picture Industry
Michael Wachter—Cleveland State University
Abstract: Since the Golden Days of the Silver Screen, the motion picture                                                                    Literature Review                                           Conceptual Model of the Effects of New Product Preannouncement in the Motion Picture Industry
industry has employed preannouncement strategies prior to the release of                                    In the consumer decision making process for movies, the “time to decide” is
                                                                                                             characterized by the consumer receiving intensive information about the film,
new movies. Firms developing new products often execute                                                      primarily through market signaling (Sawhney and Eliashberg 1996).
preannouncements to signal the market of its plans to commercialize a                                                                                                                                   New Product Preannouncement
                                                                                                                 Studios signal potential audiences through casting decisions (Ravid 1999;
new market offering. Following a thorough assessment of the risks and                                             Treme 2010), prerelease advertising (Basuroy, Desai, and Talukdar 2006;                  Message
benefits associated with preannouncement, the firm must decide which                                              Elberse and Anand 2007; Zufryden 1996), and the production of sequels                    Content
                                                                                                                  (Basuroy, Desai, and Talukdar 2006; Terry, De’Armond, and Zachary 2009).
information to announce to whom and at what time. Much of the research                                                                                                                                    Oscar Buzz

conducted in this stream focuses on search products; little work includes                                        External factors, like third party reviews from critics, also signal about the          Star Power
                                                                                                                  quality of the upcoming movie (Eliashberg and Shugan 1997; Terry,
experience goods, such as motion pictures. This research is perhaps the                                           De’Armond, and Zachary 2009).
first to link the dimensions of preannouncement strategy to market                                          Message Content: Homberg, Bornemann, and Totzek (2009) suggest various
anticipation for new films and first weekend box office revenues.                                            messages will impact new product outcomes differently.                                                 P2                                               P1
                                                                                                                 The connection of a motion picture with “Oscar buzz” has the potential to
                                                                                                                  increase box office revenue (Terry, De’Armond, and Zachary 2009) and                                                                                           Market                                      Box Office
             Selected Timelines for Preannouncement Publicity                                                     generates consumer conversation about the new movie.                                                             Timing                            P3                                          P6
                                                                                                                                                                                                                                                                               Anticipation                                  Revenues
                                                                                                                 Treme (2010) suggests 45% of consumers choose a movie based upon actors
                               Gone with the Wind                        Brokeback Mountain
                                                                                                                  cast. The audience speculates about the casting decision, increasing the word-
 Event                 Details of the Event          Date        Details of the Event          Date               of-mouth information about the movie (Liu 2006) which may moderate the                                                                             P5
 Movie Rights       Selznick pays $50,000 for     07/11/1936 Annie Proulx sells rights to   12/19/1998                                                                                                                                P4
                                                                                                                  impact of negative reviews by critics (Basuroy, Chatterjee, and Ravid 2003).
 Secured            rights to Gone with the Wind.            Brokeback Mountain for                                                                                                                                                                                                               P7b     P8
                                                             undisclosed amount.                            Timing: Studios potentially benefit from an early preannouncement strategy. Lilly
 Director           George Cukor is selected to 09/12/1936 Gus Van Sant is chosen to        01/08/1999       and Walters (1997) list four factors that influence how early an organization can
 Announcements      direct Gone with the Wind.               direct for Brokeback Mountain.                  preannounce: lack of competitive retaliation, lack of cannibalization, innovative/                                  Number of
                                                                                                                                                                                                                                  Changes                        P7a
                    George Cukor is selected to 09/12/1936 Ang Lee is signed to direct     01/17/2004        new-to-the-world products, and the buyer’s decision making process.
                    direct Gone with the Wind.             Brokeback Mountain.                                   Patents act as a competitive barrier to entry for a firm (Porter 1980). In the
 Selected Casting   Tallulah Bankhead             12/22/1936 Heath Ledger and Jake         01/18/2004             motion picture industry, a studio negotiates the exclusive rights to develop a
 Announcements      auditions for Scarlett                   Gyllenhaal are selected to                           script, limiting a competing studio’s ability to copy the innovation.                                                                                       Studio
                    O’Hara.                                  play the leads in Brokeback
                                                                                                                 Cannibalization is limited as a studio needs a continually renewing portfolio of
                                                                                                                                                                                                                                                                            Advertising
                    Miriam Hopkins and Clark      03/19/1937 Mountain.
                    Gable are cast as Scarlett                                                                    new movies due to the relatively short product life cycle associated with a new
                    O’Hara and Rhett Butler.                                                                      movie (Terry, De’Armond, and Zachary 2009; Zufryden 1996).
                    Norma Shearer is cast as      06/24/1938                                                     Given the social context of motion picture as an experience product, there is a                                                                                                   Third Party
                    Scarlett O’Hara.                                                                              high level of buyer involvement in movie selection (Zufryden 1996).                                                                                                                Reviews
                    Norma Shearer declines        08/01/1938
                    Scarlett role due to fans.
                                                                                                            Number of Changes: Changes to the initial market signal may detract from a
                                                                                                             firm’s reputation and could prove detrimental to new product launch. Missing
                    Warner Bros. to loan Bette    09/21/1938
                                                                                                             promised launch dates and product attributes from preannouncements threatens
                    Davis for Scarlett O’Hara.
                                                                                                             the firm’s credibility and the success of a new product that does not meet buyer        Proposition 1: Audience expectations of the new movie may increase with specific message content. Including information on the
                    Carole Lombard is cast to     12/18/1938
                                                                                                             expectations (Eliashberg and Robertson 1988; Herbig and Milewicz 1996).                 casting of well-known celebrities or rumors of award nominations increases levels of market anticipation for an upcoming motion
                    play Scarlett O’Hara.
                    Vivien Leigh is cast as       01/14/1939                                                     Changes in the initial announcement do not appear to deter from the studio’s       picture release.
                    Scarlett O’Hara.                                                                              reputation of the movie’s success.
                                                                                                                                                                                                     Proposition 2: Message content indirect impacts market anticipation due to its partial dependence on new movie preannouncement
 Release            Gone with the Wind opens in   12/15/1939 Brokeback Mountain opens in   12/14/2005            The number of communiqués that a studio can issue for about a particular
                    Atlanta amidst parades,                  limited release 12/09/2005.                                                                                                             timing.
                                                                                                                  movie is in direct proportion with the timing of the first announcement.
                    balls, and antebellum                    First weekend receipts are
                    costuming.                               $545,000 in five theaters.                     Market Anticipation: Wind and Mahajan’s notion of creating “marketing hype”             Proposition 3: The length of time from the initial preannouncement to the movie’s release impacts market anticipation increases
                                                                                                             for a new product (1987) culminates in building market anticipation by generating       rapidly and diminishes over time non-monotonically in an inverse U relationship.
                                                                                                             interest and curiosity (Schatzel and Calantone. 2006). Word-of-mouth may be a
 12/17/2007: Peter Jackson ousted as director; Sam Raimi                                                     strong predictor of a movie’s box office revenue, particularly in the first few         Proposition 4: The number of changes made to the initial new movie preannouncement positively mediates the relationship between
             being courted.                                                    318 references to             weeks after the film is release (Liu 2006).                                             preannouncement timing and market anticipation.
                                                                               The Hobbit movie             Studio Advertising: Research estimates advertising expenditures of 27% of
 04/26/2008: Guillermo del Toro signed on as director.                                                                                                                                               Proposition 5: The number of changes made to the initial preannouncement increases the amount of word-of-mouth about the new
                                                                                 (Lexis-Nexis)               revenues for the motion picture industry compared to about 4% for other
 06/01/2010: Guillermo del Toro resigns as director.                                                         experience products (Basuroy, Desai, and Talukdar 2006; Zufryden 1996). Studio          film initially, but has a non-monotonic relationship (inverse U) with market anticipation.
                                                                                 12,560 tweets               advertising seems to have an effect on a modified hierarchy-of-effects model
 10/21/2010: Peter Jackson reinstated as director;                                  (Topsy)
             announces casting decisions.                                                                    where advertising leads to awareness of the movie, intention to see the film, and       Proposition 6: As market anticipation increases for a movie, so do box office revenues, being strongest in the opening weekend of the
                                                                                                             finally, a ticket purchase (Zufryden 1996).                                             film release and lessening over time.
 03/22/2011: Production begins on The Hobbit.
                                                                                                            Third Party Reviews: Research suggests two roles of critics – as influencers and
                                                                                                             predictors of a movie’s attendance (Eliashberg and Shugan 1997). Another study          Proposition 7a: The level of studio advertising positively influences the relationship between new movie preannouncement behaviors
                                                                                                             quantifies the impact of third party reviews, stating a 10% increase in approval        and market anticipation for the new movie.
                                                                                                             adds $1.2 million to $1.7 million to opening week box office revenues (Terry,
                         Download a copy of this poster and a list of references using the
                                                                                                             De’Armond, and Zachary 2009). Others suggest that, over time, the valence of            Proposition 7b: The level of studio advertising positively influences the relationship between market anticipation and opening
                         QR code at the left. This information is also available at                          the review impacts its effect on revenues; the adverse impact of less favorable
                         www.slideshare.net/mwwachter or by emailing the author at                                                                                                                   weekend box office revenues.
                                                                                                             reviews outweighs the positive impact of favorable reviews especially during the
                         m.wachter@csuohio.edu.                                                              movie’s opening week (Basuroy, Chatterjee, and Ravid 2003). Others posit the            Proposition 8: Reviews impact the relationship between market anticipation and opening weekend box office revenues in a direct
                                                                                                             quantity of reviews, not the valence, affects a new movie’s outcome (Ravid 1999).       manner relative to the valence of the review; a positive (negative) review denotes a positive (negative) relationship.

Poster ama

  • 1.
    Action! Lights, Camera:The Effect of Preannouncements on Experience Goods The Case of the Motion Picture Industry Michael Wachter—Cleveland State University Abstract: Since the Golden Days of the Silver Screen, the motion picture Literature Review Conceptual Model of the Effects of New Product Preannouncement in the Motion Picture Industry industry has employed preannouncement strategies prior to the release of  In the consumer decision making process for movies, the “time to decide” is characterized by the consumer receiving intensive information about the film, new movies. Firms developing new products often execute primarily through market signaling (Sawhney and Eliashberg 1996). preannouncements to signal the market of its plans to commercialize a New Product Preannouncement  Studios signal potential audiences through casting decisions (Ravid 1999; new market offering. Following a thorough assessment of the risks and Treme 2010), prerelease advertising (Basuroy, Desai, and Talukdar 2006; Message benefits associated with preannouncement, the firm must decide which Elberse and Anand 2007; Zufryden 1996), and the production of sequels Content (Basuroy, Desai, and Talukdar 2006; Terry, De’Armond, and Zachary 2009). information to announce to whom and at what time. Much of the research  Oscar Buzz conducted in this stream focuses on search products; little work includes  External factors, like third party reviews from critics, also signal about the  Star Power quality of the upcoming movie (Eliashberg and Shugan 1997; Terry, experience goods, such as motion pictures. This research is perhaps the De’Armond, and Zachary 2009). first to link the dimensions of preannouncement strategy to market  Message Content: Homberg, Bornemann, and Totzek (2009) suggest various anticipation for new films and first weekend box office revenues. messages will impact new product outcomes differently. P2 P1  The connection of a motion picture with “Oscar buzz” has the potential to increase box office revenue (Terry, De’Armond, and Zachary 2009) and Market Box Office Selected Timelines for Preannouncement Publicity generates consumer conversation about the new movie. Timing P3 P6 Anticipation Revenues  Treme (2010) suggests 45% of consumers choose a movie based upon actors Gone with the Wind Brokeback Mountain cast. The audience speculates about the casting decision, increasing the word- Event Details of the Event Date Details of the Event Date of-mouth information about the movie (Liu 2006) which may moderate the P5 Movie Rights Selznick pays $50,000 for 07/11/1936 Annie Proulx sells rights to 12/19/1998 P4 impact of negative reviews by critics (Basuroy, Chatterjee, and Ravid 2003). Secured rights to Gone with the Wind. Brokeback Mountain for P7b P8 undisclosed amount.  Timing: Studios potentially benefit from an early preannouncement strategy. Lilly Director George Cukor is selected to 09/12/1936 Gus Van Sant is chosen to 01/08/1999 and Walters (1997) list four factors that influence how early an organization can Announcements direct Gone with the Wind. direct for Brokeback Mountain. preannounce: lack of competitive retaliation, lack of cannibalization, innovative/ Number of Changes P7a George Cukor is selected to 09/12/1936 Ang Lee is signed to direct 01/17/2004 new-to-the-world products, and the buyer’s decision making process. direct Gone with the Wind. Brokeback Mountain.  Patents act as a competitive barrier to entry for a firm (Porter 1980). In the Selected Casting Tallulah Bankhead 12/22/1936 Heath Ledger and Jake 01/18/2004 motion picture industry, a studio negotiates the exclusive rights to develop a Announcements auditions for Scarlett Gyllenhaal are selected to script, limiting a competing studio’s ability to copy the innovation. Studio O’Hara. play the leads in Brokeback  Cannibalization is limited as a studio needs a continually renewing portfolio of Advertising Miriam Hopkins and Clark 03/19/1937 Mountain. Gable are cast as Scarlett new movies due to the relatively short product life cycle associated with a new O’Hara and Rhett Butler. movie (Terry, De’Armond, and Zachary 2009; Zufryden 1996). Norma Shearer is cast as 06/24/1938  Given the social context of motion picture as an experience product, there is a Third Party Scarlett O’Hara. high level of buyer involvement in movie selection (Zufryden 1996). Reviews Norma Shearer declines 08/01/1938 Scarlett role due to fans.  Number of Changes: Changes to the initial market signal may detract from a firm’s reputation and could prove detrimental to new product launch. Missing Warner Bros. to loan Bette 09/21/1938 promised launch dates and product attributes from preannouncements threatens Davis for Scarlett O’Hara. the firm’s credibility and the success of a new product that does not meet buyer Proposition 1: Audience expectations of the new movie may increase with specific message content. Including information on the Carole Lombard is cast to 12/18/1938 expectations (Eliashberg and Robertson 1988; Herbig and Milewicz 1996). casting of well-known celebrities or rumors of award nominations increases levels of market anticipation for an upcoming motion play Scarlett O’Hara. Vivien Leigh is cast as 01/14/1939  Changes in the initial announcement do not appear to deter from the studio’s picture release. Scarlett O’Hara. reputation of the movie’s success. Proposition 2: Message content indirect impacts market anticipation due to its partial dependence on new movie preannouncement Release Gone with the Wind opens in 12/15/1939 Brokeback Mountain opens in 12/14/2005  The number of communiqués that a studio can issue for about a particular Atlanta amidst parades, limited release 12/09/2005. timing. movie is in direct proportion with the timing of the first announcement. balls, and antebellum First weekend receipts are costuming. $545,000 in five theaters.  Market Anticipation: Wind and Mahajan’s notion of creating “marketing hype” Proposition 3: The length of time from the initial preannouncement to the movie’s release impacts market anticipation increases for a new product (1987) culminates in building market anticipation by generating rapidly and diminishes over time non-monotonically in an inverse U relationship. interest and curiosity (Schatzel and Calantone. 2006). Word-of-mouth may be a 12/17/2007: Peter Jackson ousted as director; Sam Raimi strong predictor of a movie’s box office revenue, particularly in the first few Proposition 4: The number of changes made to the initial new movie preannouncement positively mediates the relationship between being courted. 318 references to weeks after the film is release (Liu 2006). preannouncement timing and market anticipation. The Hobbit movie  Studio Advertising: Research estimates advertising expenditures of 27% of 04/26/2008: Guillermo del Toro signed on as director. Proposition 5: The number of changes made to the initial preannouncement increases the amount of word-of-mouth about the new (Lexis-Nexis) revenues for the motion picture industry compared to about 4% for other 06/01/2010: Guillermo del Toro resigns as director. experience products (Basuroy, Desai, and Talukdar 2006; Zufryden 1996). Studio film initially, but has a non-monotonic relationship (inverse U) with market anticipation. 12,560 tweets advertising seems to have an effect on a modified hierarchy-of-effects model 10/21/2010: Peter Jackson reinstated as director; (Topsy) announces casting decisions. where advertising leads to awareness of the movie, intention to see the film, and Proposition 6: As market anticipation increases for a movie, so do box office revenues, being strongest in the opening weekend of the finally, a ticket purchase (Zufryden 1996). film release and lessening over time. 03/22/2011: Production begins on The Hobbit.  Third Party Reviews: Research suggests two roles of critics – as influencers and predictors of a movie’s attendance (Eliashberg and Shugan 1997). Another study Proposition 7a: The level of studio advertising positively influences the relationship between new movie preannouncement behaviors quantifies the impact of third party reviews, stating a 10% increase in approval and market anticipation for the new movie. adds $1.2 million to $1.7 million to opening week box office revenues (Terry, Download a copy of this poster and a list of references using the De’Armond, and Zachary 2009). Others suggest that, over time, the valence of Proposition 7b: The level of studio advertising positively influences the relationship between market anticipation and opening QR code at the left. This information is also available at the review impacts its effect on revenues; the adverse impact of less favorable www.slideshare.net/mwwachter or by emailing the author at weekend box office revenues. reviews outweighs the positive impact of favorable reviews especially during the m.wachter@csuohio.edu. movie’s opening week (Basuroy, Chatterjee, and Ravid 2003). Others posit the Proposition 8: Reviews impact the relationship between market anticipation and opening weekend box office revenues in a direct quantity of reviews, not the valence, affects a new movie’s outcome (Ravid 1999). manner relative to the valence of the review; a positive (negative) review denotes a positive (negative) relationship.