2. 1. RECENT TRENDS IN OPERATION MANAGAMENT.
2. DIFFERENCE BETWEEN MANUFACTURING AND SERVICE
OPERATIONS.
BY TEAM CHANAKYA
VIDHI BAGTHARIYA MANSI KALARIYA
JAHANVI LAKHANI SONAM LUNAGARIYA
CHANDANI AJAGIYA VAISHNAVI GHORECHA
ISHA PANCHASARA KHUSHI TRIVEDI

3. RECENT TRENDS IN OPERATION
MANAGEMENT
1. GLOBAL COMPETITION:
• Increase the level of competition.
• It compelled a lot manufacturing firms in many countries.
• example products of Apple
2. SUPPLY CHAIN MANAGEMENT:
• Manages the chain between suppliers to final customers.
• It reduces the cost of transportation.
3. BUSINESS PROCESS RE-ENGINEERING:
• Redesigning business process.
• Improvement in organization.
• 3 steps process Analysis, design, implementation Example : FORD

4. CONTINUE…
4. TOTAL QUALITY MANAGEMENT:
• Customer satisfaction
• Example : TOYOTA
5. LEAN MANAGEMENT:
• Value & improvement
• Eliminate waste
• Example : SA Production
6. WORKERS INVOLVEMENT
• To assign responsibility for decision making and problem solving to the lower level.
• Known as employee involvement and empowerment.

5. CONTINUE…
7. CYCLE TIME REDUCTION:
• Reduction of manufacturing cycle time and speed For competitive edge .
• Company provide same price and quality, quicker delivery (short lead times) with competitive edge .
• Faster response Time and Flexibility
8. TECHNOLOGY:
• New products, new processes and new materials and components .
• Change in project and process can great impact on competitiveness and quality.
9. FLEXIBILITY :
• To change in volume of demand, production mix demanded, production design or delivery schedules
• Agile manufacturing

6. CONTINUE…
10. CORPORATE DOWNSIZING:
• To shed their obesity.
• Due to competition, lower in productivity, need for improved profit & higher dividend.
11. PRODUCTION OR OPERATION STRATEGY:
• More and more firms are recognizing.
• Relating it for the business strategy.

7. DIFFERENCES
MANUFACTURING OPERATION SERVICE OPERATION
1. “ Manufacturing operation is where people,
processes and equipment come together to add
value to material and produce goods for sales.”
1. “ Service operation is an open transformation
process of converting inputs (consumer) to desired
output to desired output( satisfied consumer )
through the appropriate application of resources.”
2. “Required specific physical production site and
located close to suppliers or raw materials.”
2. “Does not required specific physical production
site and must be close to markets.”
3. Higher amounts are required to be invested .
Example equipment, building .
3. It is based on labor performance.
4. Productivity easily measured .
Ex. Produced tangible products.
4. Productivity is not easily measured.
Ex. Output are intangible.
5. It converts inputs into outputs. 5. It converts inputs into intangible outputs

8. 6. Simple and easy to establish. 6. Difficult to establish and product quality is
difficult to evaluate.
7. Expenses required more than service. 7. Expenses required less as compared to
manufacturing operation.
8. Depend on maintenance and repair work. 8. Not depend on maintenance and repair work.
9. Less contact with people who provide production. 9. More contact with people who provide services.
10. Production operations uses manufacturing
technology.
10. Service operation uses office automation.
11. Durable. 11. Non-Durable.