SDM results

1. PMA7 Service Design
Management
Team 1: Maija Virtanen, Hanna Nurmi, Lukas
Nitschke, Agnieszka Jakubów, Laura
Lähteenmäki, Tero Järvistö

2. Analysing results of
questionnaire (Exchange
students)
 Overview of the results is positive
 Nearly every respondent thought that orientation week
was a success
 Influence of home sickness and organizing first steps
(scheduling) was taken individually and answers were
smoothly divided among respondents
 The employees of the university have good english
skills
 Local students are interested in exchange students
and give information regarding events and partys, but
all information isn’t always translated in english.

3. Analysing results of
questionnaire (Exchange
students)
 Exchange students get along with and take
contact to each other than with local students
 When exchange students have questions/
problems or they need some information, they
know where to get answers
 Most exchange students (3/4) think that course
requirements are fair and they recommend
studying here
 Answers of open question:
◦ "All exchange students schould live at the same student
housing“
◦ "broader course offering"
◦ "team sport activities are a good way to meet new
people"

4. Analysing results of
questionnaire (local students)
 Most local students (over ¾) think that they
have helped and experience that they should
also help exchange students to integrate with
university environment
 Nearly everyone thought that presence of
exchange students in our university is useful
and important and suppose to get benefits
when communicating with exchange students.

5. Analysing results of
questionnaire (local students)
 Answers of open question:
◦ “Personally I cant`t do that much anything, cause I
only come to Pori for couple lessons so I don`t live
here and so have time to spend with international
students. Of course I would give advice though if
someone asks for it.”
◦ “More interaction between local and exchange
students (some are still resistant to speak in english).
More info and events in english. Maybe some
spesific for exchange students and local students to
get to meet each other and interact.”
◦ “I think we should have more events where
exchange students and "normal students" are
together. It is a hard to get to know the exchange
students because they are always in their own
groups and don`t attend that much our events. “
◦ “I have no ideas! Sorry!”