Service Design Management - Pori 2014

2. Structure
 Which problems are included?
 What are the reasons for these problems?
 Which tools could we use to measure and solve these
problems?
 What are our solutions?

3. Solving-process

4. Tools
 Questionnaire
 PEST-Analysis
 SWOT-Analysis
 CANVAS-Model

5. Next steps
 Meeting at least once a week to be uptdated
 Team-Communication via facebook
 We provide a questionnaire for next week (23.09, 1
week time to answer )
 Working on Blog (http://group1sdm.blogspot.fi/)

6. Assumptions
 Exchange students don’t get enough information
before the exchange-period
 Finnish people should be more active in
communication with exchange students
 University’s orientation period isn’t comprehensive
enough