This document describes NUA Talker, a virtual assistant service that provides customer service via phone and chat using artificial intelligence. It can handle common inquiries and issues for clients, allowing human agents to focus on more complex tasks. The document discusses NUA Talker's products and features, how it improves customer service experiences for businesses, examples of clients who saw increased sales and efficiencies, and its targeted market share and growth plan.

1. +57 1 443 17 17
www.nuatalker.com
NUA Talker
Virtual Helper
Connecting people and companies
TINA, your Spanish & English virtual
helper is going to take care of your
customers
COLOMBIA
SouthAmerica

2. NUA Talker
“Every client interaction is very important, NUA
Talker allows us to answer 100% of customer calls” -
Henry Ortega, Marketing Director, U. Santo Tomás
“Call traffic increases and decreases so fast that it’s
difficult to estimate the number of agents needed.
NUA Talker is very elastic” - Carlos Sánchez, CEO,
Casp Entertainment,
“Now with NUA Talker, I can manage Human
Resources in a better way, sometimes to high skill
tasks and other times to marketing tasks.” César
Beltrán, MBA, Admissions Coordinator, U. Santo
Tomás.

3. NUA Talker
Business Opportunity (Customer service)
● Most customers have the same doubts and requests, almost 80% of
service cases are resolved in the same way.
● Spanish is the third most spoken language in the world.
● Agent training and staff turnover is very expensive.
● Agent’s mood could have a negative impact on customer satisfaction
● Transferring calls through IVRs is not effective since users normally don’t
know extension numbers and navigating through menus may result in a
time consuming task.
● Service upgrade from 8x5 to 24x7 may increase costs up to 3.75 times.
* https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4964799/

4. NUA Talker
Business Opportunity (Customer service)
● A human speaks 3 times faster than writes.
● A call center has to balance between “un-attendant customers - rush hours”
vs “idle agents - off-peak hours”.
● When a customer gets in a queue, they can get bored after few minutes and
they may change to another provider.

5. NUA Talker
It is a telephone-voice and chat service
to respond to doubts, requests,
queries and complaints from
customers, It uses Artificial Intelligence
(AI), gives an unified message and it is
not impacted by staff turnover,
offering a great service 24x7 at low
cost.
NUA Talker Virtual Helper

6. NUA Talker
NUA Talker products
NUA Talker Receptionist
Bundled solution that includes phone number, corporate calls reception using AI,
transferring calls to mobile, appointment scheduling, management app.
NUA Talker Virtual Agent
Highly customizable solution to attend to industry-specific queries, requests,
orders from customers, It follows the same script as human agents, and it can be
integrated with other platforms using APIs.

7. NUA Talker
Features
FIRST LEVEL
Solves the majority of frequent cases,
only scaling to human agents the ones
that require high skills.
UNIFIED MESSAGE
Your customers will receive the same
message, independently of an agent’s
mood or communication channel.
NATURAL LANGUAGE (NLU)
Customers can speak or chat like in an
everyday’s life conversation.

8. NUA Talker
Features
CLOUD SERVICE
Neither hardware, nor civil work for
equipment installation.
24X7 SERVICE
Your customers can be attended to at
the time they prefer and there is NO
extra charge for it.
LOW COST
Costs a quarter compared to hiring
24x7 human agents.

9. NUA Talker
Successful stories
Universidad Santo Tomás
Virtual Agent
more than 200.000 answered calls in 3
months.
Now human agents are focused on
increasing sales and not on attending
frequent queries.
10% increase in sales.
CASP Entertainment
Receptionist
All their people (15) work in different
locations, and with NUA Talker their
customers can be in touch anytime,
anywhere.
Dental R/B
Receptionist
Medical staff have their hands always
busy. NUA Talker manages their
agendas giving them more time for
patient care.

10. NUA Talker
What make us different
Process
Patent pending
We created a new process that loads a
lot of information, allowing the AI to
learn faster.
Provisioning time
Receptionist < 10 mins
Time to market
Virtual Agent
Creating a new customer service
virtual agent takes less time than a
human agent takes to learn a script.

11. NUA Talker
Roadmap
2017
Jun
Idea
The idea conception.
Architecture and
Team
Architecture definition and
team building. First
prototype developed.
2017
Dec
Searching first
customer
Using free PoC and Demo,
two companies introduced
our product in their
customer service scheme.
2018
Mar
Adjustment /
improvements
Developing adjustments and
performance enhancements
based on customers
feedback.
2018
Oct
Going to Prod /
Market Launch
NUA Talker became the 1st
level of customer service in a
big customer and starting
sales using seller and online
sales.
2018
Dec

12. NUA Talker
Revenue Model
There are two business models. One per each solution:
NUA Talker Receptionist
There is a monthly fee per bundle (Plan Básico, Básico +, Oro, Platino, Diamante) prices depend on:
● Minutes transferred to mobile phones.
● Number of extensions (employees quantity).
Market price: starting at USD 50 - USD 199 monthly (www.nuatalker.com/planes).
Gross margin: between 50% to 60% per bundle.

13. NUA Talker
Revenue Model
NUA Talker Virtual Agent
Charges are based on user interactions:
● One interaction is when in a call the caller gives a instruction/information to the virtual agent (example:
name, pizza flavor, etc).
● Calculation example: A request type where a user (caller) gives 3 instructions and there is trafic of 30.000
calls per month. Then the total of interactions would be equal to 90.000/month.
Market price: starting at USD 0.056/interaction.
Gross Margin: 60% per interaction.

14. NUA Talker
Market size*: USD 1,600M + 135M
Customer service (chat, voice, email, people)
SMB
USD 44M
RECEPTIONIST:
Startups, Doctor’s Offices, Law Offices,
Virtual Offices, Coworkings, Other Small
Businesses
CALL CENTER
USD 1,600M
VIRTUAL AGENT:
Contact center, debt collections,
Telemarketing, BPO.
(Doble value created - Agents /
technology)
COMPENSATION FUNDS
USD 14M
VIRTUAL AGENT
Marketing, Service request,
transfer calls, information
delivery.
HEALTH SERVICE
USD 59M
VIRTUAL AGENT
Appointment scheduling, services
promotion, service request, Marketing,
transfer of calls.
COLLEGE
USD 18M
VIRTUAL AGENT
Marketing, Student guides, Service
requests, transfer of calls, information
delivery.
*Colombian market.

15. NUA Talker
Targeted market share* - 3 years
Virtual Agent
USD 1.9M
Market share: 2%
Receptionist
USD 0.8M
Market share: 2%
Without Investment
Virtual Agent
USD 9.1M
Market share: 10%
Receptionist
USD 6.6M
Market share: 15%
Investment
Virtual Agent - Call Center
USD 3M
Market share: 0,18%
Virtual Agent - Call Center
USD 32M
Market share: 2%
*Colombian market.

16. NUA Talker
Sales channels
Virtual Agent
Salesman
Receptionist
Web page
Market places, AWS, Nexsys,
Ofi.com, etc
DIRECT
Virtual Agent
Call center and BPOs alliances
Telecommunication alliances.
Receptionist
Partners program
Telecommunication alliances.
Non - DIRECT

17. NUA Talker
Use of funds
Funds to raise
160.000 USD for
the 1st round.

18. NUA Talker
Leadership Team
2
FELIPE
DIAZ
SAN
CH
EZ
Telecom
m
unications
Engineer
Ph.D. in
N
etw
orks
and
Com
puter Science
from
Télécom
Paristech, Paris, FRAN
CE.
3
AN
GELA
TATIAN
A
ZON
A
Telecom
m
unications
Engineer,
M
.SC. in
project m
anagem
ent and
Ph.D. in
Telecom
m
unications
Engineering
from
Universidad
Politécnica
de
Valencia
(UPV),
Valencia, SPAIN
.
1
CARLOS
AN
DRES
BALCAZAR
Telecom
m
unications
Engineer 15
year
of experience. Serial entrepreneur. This
is
his
5th
com
pany.
We are a team of 7 enthusiastic and high skilled people!

19. NUA Talker
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