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Perception is Reality




                Making a plan, building relationships
                & communicating about your industry
what is perception?
What affects our
perception?

Media, Word of Mouth,
Past Behavior
Perception problems.
4 arrests & 3 players
dismissed since the
     Rose Bowl
Is others’ perception out of your control?
Not if You Plan, Train and Act
Plan.
What do you want to be
     known for?
   As a company?
   As an industry?
Creating Key Messages
Claim:
We’re professional and well-trained.

Fact:
NWSA member companies train to the highest federal
standards, and sometimes higher.

Example:
In 2004, an IC was on a fire where all the resources were
private professional wildland fire resources. After some
initial concerns and questions, the team got to work. The
IC said that those crews fought that fire faster and more
efficiently than any other fire he’d been on.
Know your stakeholders. Employees, Agencies, Property Owners and Legislators
Media Training = Communication Training
Act: Align Words & Actions
First steps/next steps

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Perception is Reality