This document discusses perception and how to manage it positively. It notes that perception is influenced by media, word of mouth, and past behavior. It recommends developing a plan to control perception by deciding what you want to be known for as a company or industry. The plan should include creating key messages with facts and examples to share your professionalism and training. It also advises media training to ensure words and actions are aligned and knowing your stakeholders to understand their perspectives. The overall message is that perception is not fully out of your control if you plan communication strategies and act consistently with your messaging.