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People in Organisations
Introduction
The purpose of this paper is to define the concept of Organisational Behaviour and identify the most important areas of the topic which considerably
impact on organisational efficiency and effectiveness. Nowadays, due to the rapidly changing business environment, perceiving organisational
behaviour is recognised as one of the most significant aspects of all business operations (Robbins and Judge, 2010). According to Financial Times
Mastering Management (1997) "Organisational behaviour is one of the most complex and perhaps least understood academic elements of modern
general management, but since it concerns the behaviour of people within organisations it is also the most central... its concern with individual and
group...show more content...
According to Rosenfeld and Wilson (1999), organisational effectiveness and efficiency will strongly depend on right identification of key elements of
structure. This involves the process of delegation of authority in decision making which primarily refers to the centralisation or decentralisation (Cloke
and Goldsmith, 2002).
Mullins (2005) identified the chain of command concept which relates to the importance of a clear line of authority and responsibility within an
organisation. The framework is contributed to identification of subordinate relationships in a line down from the top of the organisation, therefore is
crucial for effective operation of organisation. The combination of span of control and chain of command establish whether the organisational structure
is flat or tall. Graicunas (1937) argue that due to the need for improved efficiency and competitiveness, organisations move towards flat organisation
structures. The author claims that flatter structures contribute to organisational cost savings on managerial level, improved communications and
resulted in a fewer levels between top management and the bottom of hierarchy.
Organisational behaviour is concerned with people in organisations, and management relates to achieve organisational objectives, and since the success
of organisation relies on human input, organisational behaviour is a fundamental segment of management (Mullins, 2002). According to Koontz and
Weihrich (1990)
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Qualitative Reflection
When you look in the mirror what do you see? Everybody asked this question responds with a similar answer, you see yourself, of course. But
individually, you are so much more than that. You study your reflection wondering what people think of you, what traits you possess, what are your
strengths and weakness, and other components that make you, you. This study takes a closer look at those traits and characteristics to analyze how you
are perceived through the eyes of another.
Statement of Purpose
The research project conducted uses a combination of quantitative and qualitative methods to collect data, analyze, then interpret how an individual is
perceived in society. To evaluate the qualitative research the addition of a literature review...show more content...
By collecting people's judgements of me, I am able to evaluate my strengths and weakness as an individual and as a professional. In order to be a
successful individual in society one must gain greater understanding into one's own traits, behavior, and actions that affects people's overall judgements
of that individual. A self– analysis will provide me with adequate findings to realize was facets of myself need to be developed, altered, or even reduced.
Even if this project furthers my character development, implications of this study are still possible. This research could hurt my self–esteem, make me
question my actions, or even harm my self– perception. By finding out this information it could lead me to feel insecure about my appearance, actions,
and traits so far in life that would be enough to contribute to me devaluating my self–worth. This information could also give me overconfidence I do
not necessarily need. Finding out over positive information could harm my attitude, making me arrogant, selfish, and conceited.
Order of Key Points
The order of key points moves from the abstract to the conclusion of the self–analysis study. Key points include the establishment of the research
question and hypothesis, the five questions used for in–depth analysis, three distinct concepts evaluated in the literature review related to my research,
methods and procures to replicate the study, and the discussion of my findings. The discussion section included
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The research Process Essay
Processes of research by Jonathan Guy
In this essay I will outline the primary methods of conducting research, their advantages and disadvantages and will outline where they are best
utilised. In addition to this, I will select certain methods of research that I believe will be applicable to my own dissertation and state why I will use
those particular methods to conduct my own research.
The first question we should ask is what is research? John C. Merriam considers research as "a reaching out to bring together, organise and interpret
what ever may be added to our store of knowledge...most truly exemplified when it involves the wider relationship of specific facts to the whole
structure of knowledge". (C. Merriam, 1941, pg890) In other...show more content...
It is the fundamental requirement in the advance of civilisation" (Merriam, 1929, 56–57).
Whilst there seems little argument over whether we should conduct research or not, its importance being more than apparent, the question now
becomes in what manner should we conduct research and what advantages do certain methods have over others. There are numerous ways of
conducting research but the most prominent are the science and scientific methods, the logical methods, the case methods, the statistical methods, and
the experimental methods each of which shall now be considered.
First we shall consider the scientific method. There is much debate as to whether social studies can be considered a science on the basis of how it
conducts its research but any claims that it is a science are based more or less entirely on the scientific method and rational choice, characterised
predominantly by its use of facts and empirical evidence to support its claims with in political "science". Karl Pearson states the scientific method as
"The scientific method is marked by the following features: (a) careful and accurate classification of facts and observation of their correlation and
sequence; (b) the discovery of scientific laws by aid of the creative imagination (c) self–criticism and the final touch–stone of the equal validity for all
normally constituted minds" (Pearson, 1911, 6–78). In other words, the scientific method is one which tries to discover
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Research Methods Essay
Quantitative and Qualitative are said to be systematic in different design. Both design have to follow a process system that involved defining a
principle of research.
General speaking, quantitative research is thought to be objective, however qualitative research often involves a subjective element. There are
differences designs in qualitative research in comparison to quantitative research. Qualitative research involves words, pictures, or objects; Quantitative
involves data in the form of numbers and statistics.
However, the researcher uses in–depth interviews in qualitative research to find out how the subjects view their world. In quantitative research the
researcher uses precise measurement to predict hypotheses. Whereas,...show more content...
Qualitative research is conducted in a natural setting and attempts to understand a human problem by developing a holistic narrative and reporting
detailed views of informants about the culture of a problem. It forms a report with pictures and words. One of the most important distinctions that sets
qualitative research apart from more traditional types of research is that qualitative research is holistic in that researchers study phenomena in their
entirety rather than narrowing the focus to specific defined variables" (p. 93). Similarly, Cresswell (1984) indicated that qualitative research "is
defined as an inquiry process of understanding a social or human problem, based on building a holistic picture, formed with words, reporting detailed
views of informants, and conducted in a natural setting" (p. 2). Cresswell's definition clearly delineates the major characteristics of qualitative research.
Pg. 50 (Smith & Davis, 2010). Pg. 51 (Smith & Davis, 2010). "How do researchers evaluate trustworthiness?" Guba and Lincoln (1994) proposed that
trustworthiness could be judged by the following criteria: conformability, dependability, credibility, and transferability.
For Example, Qualitative researchers use conformability, dependability, credibility, and transferability to evaluate the trustworthiness of a qualitative
research report. In order to prevent researcher bias they can have other researchers point out
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Essay on Types Of Research
Research is done everyday. Research is used in the many different situations managers encounter everyday. Research is part of the problem–solving
manager do to make decisions. Research is defined as "the process of finding solutions to problem after thorough study and analysis of the situational
factor" (Sekaran, p3, 2003). Managers use research for daily operational problem as well as bigger problems that can require hired research consultants.
Managers who use research are able to communicate with the hired consultants because they understand the process of inquiry, investigation,
examination, and explanation. Managers are also, capable of understanding the difference in good and bad studies, and can apply the research done to
...show more content...
Applied research is "aimed at solving a currently experienced problem" (Sekaran, p10, 2003). This research can be as simple as finding solutions to
daily operational problems.
One problem managers consistently want research on is the relationship between customer satisfaction and loyalty. The research found on the
relationship of customer satisfaction and loyalty spans over the past decade. Many researchers argue that there is no relationship between customer
satisfaction and loyalty while others find direct correlations between the two and a business's profitability. In Roger Hadowell's study, he defines
loyalty as both behavioral and attitude while conducting his research on a banking organization. He states that behaviors including continuance,
increased relationship, and recommendations are all behaviors of loyalty to an organization (Hadowell, 1996). His research illustrates the "relationship
of profitability to customer related outcomes that managers can influence directly" (Hadowell, 1996). His findings support the hypothesis that customer
satisfaction influences customer loyalty increasing profitability. Hadowell addresses two difficulties that he encountered during his research. First,
work with the organization in order to develop the ideal measurement system used for the research. Secondly, focus on data collected over a period of
time with strong organizations (Hadowell, 1996).
In the White Page Series, researcher Burke
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Methodology of Research Essay examples
Methodology of Research
The method that I will be using to research my area of sociology will be a
structured questionnaire, it will be structured so that the candidates stick to the
questions that they are asked and do not write about irrelevant matters. I will first of
all produce a pilot questionnaire and send it round to a test group of people, and
hopefully see whether or not I am able to obtain the relevant information that I need
for my research with the questions that I have asked my targeted group of people. If
the questionnaire provides me with my needed information, I will the produce more
and send them out to a larger sample of people and obtain my...show more content...
Also using a questionnaire is a quick way to
obtain information and can cover a wide area of matters with just a few questions,
whereas if I had used an interview as my method it would of taken a much longer
amount of time and I might of not been able to get the answers that I needed out of
my candidates. Another bonus of using a questionnaire, would be that once I have
received all of the information I will be able to put my findings into the relevant
tables, and then I will be able to compare my findings to the secondary data that I
have gathered with and will be able to do this with ease.
Because I am establishing the role of women within working class households and the
effect that their roles have had on their families way of life. I need to be able to define
what I class as a working class household; which in my view is a family with either a
mum or a dad or both that goes out to work and then comes home to look after that
home and the family. Therefore I have asked questions to determine who in the
household goes out to work and the sort of jobs that they do around the home. By
asking these questions I feel that I will be able to differentiate between upper, lower
and middle class households and therefore gather the information that I
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Essay on Research Methodology
3. Methodology: 3.1 Introduction: The study for this thesis will be exploratory research using secondary data collected by the communication agency,
MESH Planning. The agency developed an innovative approach called 'real–time experience tracking', which involves three stages of data collection.
And both qualitative and quantitative data will be collected and used in this context in order to get an insight of critical incidents. This section will
start with a comparison of three possible methodologies for data collection: ethnography, survey (or interview) and real time experience tracking. And
then sampling and data collection methods will be examined followed by a description of data analysis. 3.2 Research approach selection:...show more
content...
They are much cheaper than ethnography with a greater effectiveness, however, all of these interviews or surveys were based on the retrospective
data, respondents answered the questions by their memory and the issue may happened for a long time. There could be a great influence on the quality
of data since the ability of respondent to recall information differed from one to another and some incorrect information often occurred (Baker, 2003).
The third approach considered in this study is the real–time experience tracking developed by MESH planning. This is an approach to record
360–degree touchpoints of brand by respondents in real time. There are three stages of data collection. The first stage uses the pre–online questionnaire
to collect information about brand health and relationship quality. The third stage uses the same questions to ask respondents' perception after brand
encounters in order to identify any change. While the second stage for data collection is the most crucial process in the approach. Respondents are
asked to send SMS message to report any brand encounter via mobile phones. And the online diary also helped to expand these experiences (Willis et
al 2010). Meanwhile, for identifying the CIs, weekly questionnaire will be sent to respondents about the CIs happened in the past week. The approach
offers a holistic view to track customer experience as well as identifying critical incidences. The real–time tracking approach enabled to identify a
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Qualitative Research Evaluation Essay
EVALUATION DATA RESEARCH
Qualitative research seeks to answer the "why" and not the "how" of the research project that is being conducted, this is done through a complex
system of analyzing unstructured information such as survey's , questionnaires, interviews, interview transcripts, open end survey's, focus groups,
observations, emails, notes, video's, feed back forms and photo's; most of the time a qualitative report won't depend on statistical evidence alone it
must be accompanied by detailed facts and proven facts and not hypotheses or in accurate data, this can lead to misunderstanding of data findings and
can through the whole aim of the research project off and waste valuable time.
A qualitative research project is mainly used...show more content...
According to (Bamberger, et, al, 2006) the purpose of the interview is to elicit information about and from the stakeholders experience, perceptions, and
meanings, this is critical in a qualitative research project it helps to understand what is being asked of the stakeholder. Interview data also incorporates
the stakeholders personal perspective, and gives confirmation of the data through direct observation, or from other stakeholders involved in the
research project; by eliciting the input of observation data this helps to confirm to the researcher the intent of the stakeholder, it also shows their
behavior, and their personal meaning. Documentary and artifactual data includes texts, photos, and other tangible items from the site that they are
being collected from, analyzed and reviewed. By reviewing the documents artifacts and materials of a culture provides the researcher with an
unobtrusive method of gaining information and may offer other forms of information that's unavailable from any other data source. According to
(Bamberger, et, al, 2006) journals, artifacts, photo's and artwork may provide information of occurrences that have happened before the evaluators
arrival. As in all research projects documents and artifacts include the perspective and the biases of their human creator, therefore each item must be
considered
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People in Organisations: Key Factors that Impact Efficiency

  • 1. People in Organisations Introduction The purpose of this paper is to define the concept of Organisational Behaviour and identify the most important areas of the topic which considerably impact on organisational efficiency and effectiveness. Nowadays, due to the rapidly changing business environment, perceiving organisational behaviour is recognised as one of the most significant aspects of all business operations (Robbins and Judge, 2010). According to Financial Times Mastering Management (1997) "Organisational behaviour is one of the most complex and perhaps least understood academic elements of modern general management, but since it concerns the behaviour of people within organisations it is also the most central... its concern with individual and group...show more content... According to Rosenfeld and Wilson (1999), organisational effectiveness and efficiency will strongly depend on right identification of key elements of structure. This involves the process of delegation of authority in decision making which primarily refers to the centralisation or decentralisation (Cloke and Goldsmith, 2002). Mullins (2005) identified the chain of command concept which relates to the importance of a clear line of authority and responsibility within an organisation. The framework is contributed to identification of subordinate relationships in a line down from the top of the organisation, therefore is crucial for effective operation of organisation. The combination of span of control and chain of command establish whether the organisational structure is flat or tall. Graicunas (1937) argue that due to the need for improved efficiency and competitiveness, organisations move towards flat organisation structures. The author claims that flatter structures contribute to organisational cost savings on managerial level, improved communications and resulted in a fewer levels between top management and the bottom of hierarchy. Organisational behaviour is concerned with people in organisations, and management relates to achieve organisational objectives, and since the success of organisation relies on human input, organisational behaviour is a fundamental segment of management (Mullins, 2002). According to Koontz and Weihrich (1990) Get more content on HelpWriting.net
  • 2. Qualitative Reflection When you look in the mirror what do you see? Everybody asked this question responds with a similar answer, you see yourself, of course. But individually, you are so much more than that. You study your reflection wondering what people think of you, what traits you possess, what are your strengths and weakness, and other components that make you, you. This study takes a closer look at those traits and characteristics to analyze how you are perceived through the eyes of another. Statement of Purpose The research project conducted uses a combination of quantitative and qualitative methods to collect data, analyze, then interpret how an individual is perceived in society. To evaluate the qualitative research the addition of a literature review...show more content... By collecting people's judgements of me, I am able to evaluate my strengths and weakness as an individual and as a professional. In order to be a successful individual in society one must gain greater understanding into one's own traits, behavior, and actions that affects people's overall judgements of that individual. A self– analysis will provide me with adequate findings to realize was facets of myself need to be developed, altered, or even reduced. Even if this project furthers my character development, implications of this study are still possible. This research could hurt my self–esteem, make me question my actions, or even harm my self– perception. By finding out this information it could lead me to feel insecure about my appearance, actions, and traits so far in life that would be enough to contribute to me devaluating my self–worth. This information could also give me overconfidence I do not necessarily need. Finding out over positive information could harm my attitude, making me arrogant, selfish, and conceited. Order of Key Points The order of key points moves from the abstract to the conclusion of the self–analysis study. Key points include the establishment of the research question and hypothesis, the five questions used for in–depth analysis, three distinct concepts evaluated in the literature review related to my research, methods and procures to replicate the study, and the discussion of my findings. The discussion section included Get more content on HelpWriting.net
  • 3. The research Process Essay Processes of research by Jonathan Guy In this essay I will outline the primary methods of conducting research, their advantages and disadvantages and will outline where they are best utilised. In addition to this, I will select certain methods of research that I believe will be applicable to my own dissertation and state why I will use those particular methods to conduct my own research. The first question we should ask is what is research? John C. Merriam considers research as "a reaching out to bring together, organise and interpret what ever may be added to our store of knowledge...most truly exemplified when it involves the wider relationship of specific facts to the whole structure of knowledge". (C. Merriam, 1941, pg890) In other...show more content... It is the fundamental requirement in the advance of civilisation" (Merriam, 1929, 56–57). Whilst there seems little argument over whether we should conduct research or not, its importance being more than apparent, the question now becomes in what manner should we conduct research and what advantages do certain methods have over others. There are numerous ways of conducting research but the most prominent are the science and scientific methods, the logical methods, the case methods, the statistical methods, and the experimental methods each of which shall now be considered. First we shall consider the scientific method. There is much debate as to whether social studies can be considered a science on the basis of how it conducts its research but any claims that it is a science are based more or less entirely on the scientific method and rational choice, characterised predominantly by its use of facts and empirical evidence to support its claims with in political "science". Karl Pearson states the scientific method as "The scientific method is marked by the following features: (a) careful and accurate classification of facts and observation of their correlation and sequence; (b) the discovery of scientific laws by aid of the creative imagination (c) self–criticism and the final touch–stone of the equal validity for all normally constituted minds" (Pearson, 1911, 6–78). In other words, the scientific method is one which tries to discover Get more content on HelpWriting.net
  • 4. Research Methods Essay Quantitative and Qualitative are said to be systematic in different design. Both design have to follow a process system that involved defining a principle of research. General speaking, quantitative research is thought to be objective, however qualitative research often involves a subjective element. There are differences designs in qualitative research in comparison to quantitative research. Qualitative research involves words, pictures, or objects; Quantitative involves data in the form of numbers and statistics. However, the researcher uses in–depth interviews in qualitative research to find out how the subjects view their world. In quantitative research the researcher uses precise measurement to predict hypotheses. Whereas,...show more content... Qualitative research is conducted in a natural setting and attempts to understand a human problem by developing a holistic narrative and reporting detailed views of informants about the culture of a problem. It forms a report with pictures and words. One of the most important distinctions that sets qualitative research apart from more traditional types of research is that qualitative research is holistic in that researchers study phenomena in their entirety rather than narrowing the focus to specific defined variables" (p. 93). Similarly, Cresswell (1984) indicated that qualitative research "is defined as an inquiry process of understanding a social or human problem, based on building a holistic picture, formed with words, reporting detailed views of informants, and conducted in a natural setting" (p. 2). Cresswell's definition clearly delineates the major characteristics of qualitative research. Pg. 50 (Smith & Davis, 2010). Pg. 51 (Smith & Davis, 2010). "How do researchers evaluate trustworthiness?" Guba and Lincoln (1994) proposed that trustworthiness could be judged by the following criteria: conformability, dependability, credibility, and transferability. For Example, Qualitative researchers use conformability, dependability, credibility, and transferability to evaluate the trustworthiness of a qualitative research report. In order to prevent researcher bias they can have other researchers point out Get more content on HelpWriting.net
  • 5. Essay on Types Of Research Research is done everyday. Research is used in the many different situations managers encounter everyday. Research is part of the problem–solving manager do to make decisions. Research is defined as "the process of finding solutions to problem after thorough study and analysis of the situational factor" (Sekaran, p3, 2003). Managers use research for daily operational problem as well as bigger problems that can require hired research consultants. Managers who use research are able to communicate with the hired consultants because they understand the process of inquiry, investigation, examination, and explanation. Managers are also, capable of understanding the difference in good and bad studies, and can apply the research done to ...show more content... Applied research is "aimed at solving a currently experienced problem" (Sekaran, p10, 2003). This research can be as simple as finding solutions to daily operational problems. One problem managers consistently want research on is the relationship between customer satisfaction and loyalty. The research found on the relationship of customer satisfaction and loyalty spans over the past decade. Many researchers argue that there is no relationship between customer satisfaction and loyalty while others find direct correlations between the two and a business's profitability. In Roger Hadowell's study, he defines loyalty as both behavioral and attitude while conducting his research on a banking organization. He states that behaviors including continuance, increased relationship, and recommendations are all behaviors of loyalty to an organization (Hadowell, 1996). His research illustrates the "relationship of profitability to customer related outcomes that managers can influence directly" (Hadowell, 1996). His findings support the hypothesis that customer satisfaction influences customer loyalty increasing profitability. Hadowell addresses two difficulties that he encountered during his research. First, work with the organization in order to develop the ideal measurement system used for the research. Secondly, focus on data collected over a period of time with strong organizations (Hadowell, 1996). In the White Page Series, researcher Burke Get more content on HelpWriting.net
  • 6. Methodology of Research Essay examples Methodology of Research The method that I will be using to research my area of sociology will be a structured questionnaire, it will be structured so that the candidates stick to the questions that they are asked and do not write about irrelevant matters. I will first of all produce a pilot questionnaire and send it round to a test group of people, and hopefully see whether or not I am able to obtain the relevant information that I need for my research with the questions that I have asked my targeted group of people. If the questionnaire provides me with my needed information, I will the produce more and send them out to a larger sample of people and obtain my...show more content... Also using a questionnaire is a quick way to obtain information and can cover a wide area of matters with just a few questions, whereas if I had used an interview as my method it would of taken a much longer amount of time and I might of not been able to get the answers that I needed out of my candidates. Another bonus of using a questionnaire, would be that once I have
  • 7. received all of the information I will be able to put my findings into the relevant tables, and then I will be able to compare my findings to the secondary data that I have gathered with and will be able to do this with ease. Because I am establishing the role of women within working class households and the effect that their roles have had on their families way of life. I need to be able to define what I class as a working class household; which in my view is a family with either a mum or a dad or both that goes out to work and then comes home to look after that home and the family. Therefore I have asked questions to determine who in the household goes out to work and the sort of jobs that they do around the home. By asking these questions I feel that I will be able to differentiate between upper, lower and middle class households and therefore gather the information that I Get more content on HelpWriting.net
  • 8. Essay on Research Methodology 3. Methodology: 3.1 Introduction: The study for this thesis will be exploratory research using secondary data collected by the communication agency, MESH Planning. The agency developed an innovative approach called 'real–time experience tracking', which involves three stages of data collection. And both qualitative and quantitative data will be collected and used in this context in order to get an insight of critical incidents. This section will start with a comparison of three possible methodologies for data collection: ethnography, survey (or interview) and real time experience tracking. And then sampling and data collection methods will be examined followed by a description of data analysis. 3.2 Research approach selection:...show more content... They are much cheaper than ethnography with a greater effectiveness, however, all of these interviews or surveys were based on the retrospective data, respondents answered the questions by their memory and the issue may happened for a long time. There could be a great influence on the quality of data since the ability of respondent to recall information differed from one to another and some incorrect information often occurred (Baker, 2003). The third approach considered in this study is the real–time experience tracking developed by MESH planning. This is an approach to record 360–degree touchpoints of brand by respondents in real time. There are three stages of data collection. The first stage uses the pre–online questionnaire to collect information about brand health and relationship quality. The third stage uses the same questions to ask respondents' perception after brand encounters in order to identify any change. While the second stage for data collection is the most crucial process in the approach. Respondents are asked to send SMS message to report any brand encounter via mobile phones. And the online diary also helped to expand these experiences (Willis et al 2010). Meanwhile, for identifying the CIs, weekly questionnaire will be sent to respondents about the CIs happened in the past week. The approach offers a holistic view to track customer experience as well as identifying critical incidences. The real–time tracking approach enabled to identify a Get more content on HelpWriting.net
  • 9. Qualitative Research Evaluation Essay EVALUATION DATA RESEARCH Qualitative research seeks to answer the "why" and not the "how" of the research project that is being conducted, this is done through a complex system of analyzing unstructured information such as survey's , questionnaires, interviews, interview transcripts, open end survey's, focus groups, observations, emails, notes, video's, feed back forms and photo's; most of the time a qualitative report won't depend on statistical evidence alone it must be accompanied by detailed facts and proven facts and not hypotheses or in accurate data, this can lead to misunderstanding of data findings and can through the whole aim of the research project off and waste valuable time. A qualitative research project is mainly used...show more content... According to (Bamberger, et, al, 2006) the purpose of the interview is to elicit information about and from the stakeholders experience, perceptions, and meanings, this is critical in a qualitative research project it helps to understand what is being asked of the stakeholder. Interview data also incorporates the stakeholders personal perspective, and gives confirmation of the data through direct observation, or from other stakeholders involved in the research project; by eliciting the input of observation data this helps to confirm to the researcher the intent of the stakeholder, it also shows their behavior, and their personal meaning. Documentary and artifactual data includes texts, photos, and other tangible items from the site that they are being collected from, analyzed and reviewed. By reviewing the documents artifacts and materials of a culture provides the researcher with an unobtrusive method of gaining information and may offer other forms of information that's unavailable from any other data source. According to (Bamberger, et, al, 2006) journals, artifacts, photo's and artwork may provide information of occurrences that have happened before the evaluators arrival. As in all research projects documents and artifacts include the perspective and the biases of their human creator, therefore each item must be considered Get more content on HelpWriting.net