Peninsula Brochure

It’s now more than twenty five years since we founded Peninsula Business
Services Ltd. From small beginnings, we’ve grown to become the market
leader in providing employment law and health & safety advice, systems
and procedures. Back in 1983, we started out with 12 employees and
50 clients. Today we represent over 26,000 clients with more than 850
employees nationwide.
The reason for Peninsula’s success is that we identified a real need
that business owners faced in the market and we developed a service
which filled that gap and changed the way UK businesses dealt with
their HR issues. We created a simple solution to the complex problems
that businesses face day-to-day when negotiating their way through the
minefield of red tape in employment law and health & safety legislation.
Our mission is to help our clients focus on what they are best at:
developing their own businesses and looking after their customers. By
using our service, business owners and managers can concentrate on
growing their companies whilst we look after their employment law and
health & safety issues.
Many years ago, I was told not to build my business on quicksand. All
businesses need a firm base. If you join Peninsula, you’ll have access
to a service that will help you to get this solid base in place allowing
you to focus on what’s really important. You’ll have strong procedures,
policies, systems and documentation and the confidence you’re taking
advice from top professionals in their fields. Our advice will ensure you’re
getting the full potential out of your employees, motivating them to make
a real difference to your business.
This has been Peninsula’s vision since we were founded and we hope to
pass on our experience of positive growth to our network of customers.
Whether or not you choose to become a client of Peninsula, we wish you
all the best in growing your business and in your future success.
Peninsula’s pride in service...
With 7 out of every 10 of our
clients coming to us as a direct
result of a recommendation.
...your business is in safe hands.
Peter Done, Managing Director
peterdone@peninsula-uk.com
call us on 0800 328 9348 or go online at peninsula-uk.com

P e n i n sula
Peninsula Business Services Limited Ltd is authorised and
regulated by the Financial Services Authority for the sale
of non-investment insurance contracts (Ref No. 468574).
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ISO 27001
Join our network of clients and share in our success
There are 26,000 businesses that have already integrated Peninsula to work as part of
their HR and Health & Safety functions. Our sheer size ensures that we can attract and
retain the very best people from the HR, health & safety and legal services industries
to come and work for Peninsula. Our financial strength allows us to offer the services
and skills of our specialists to our clients at an absolute fraction of the real cost.
Business owners, directors, and senior managers are often so completely involved in
running their businesses that staff-related or safety issues can easily be neglected
and can even be seen as an unwanted distraction. However, one thing none of us can
ignore is the continuous change in Government legislation and the responsibility that
is put upon employers to conform and cover for every eventuality. We can help guide
you, whether it’s an employment law or health & safety at work issue. Over the years,
our list of services has increased to include everything to mirror an in-house HR or
health & safety department.
The services we can offer are:-
• Employment Law Service
-- 24 Hour Advice Service
-- Contracts of employment for staff
-- Policies, procedures and employee handbooks
-- Legal representation in the event of an
Employment Tribunal
-- Indemnity against Employment Tribunal awards
-- Complete outsourced HR solution
-- hronline - inclusive online management systems
for HR, advice and managing employees
• Health & Safety Service
-- 24 Hour Advice Service
-- Site compliance review visits
-- Preparation of company health & safety
management system
-- Risk assessment training
-- Provision of appropriate health & safety
documentation, including guidance notes
-- SafetyWise – inclusive online management
systems for health & safety
-- Help with interviews under caution etc.
• Legal representation
• Online management systems for HR and health & safety
• hronline – inclusive online management systems for HR,
advice and managing employees
• Inclusive HR group training plus the option to receive
bespoke client training as and when required
• Employee Assistance Programme (EAP) – protecting your
business and safeguarding employee wellbeing
• Graphite UK, a comprehensive and concise UK
Employment Law reference manual with online access
• The Bottom Line Express, Peninsula’s e-newsletter,
designed to keep you up to date with developments in
the world of employment law and health & safety, whilst
providing general business advice to help you grow your
business

We believe Peninsula offers the most comprehensive, professional and far reaching Employment Law and
Health & Safety support service in the UK. It’s because of our continual desire to extend and improve our
services that we’ve become the country’s leading HR/Employment Law and Health & Safety Consultancy.
Whether your business is large or small, we can give you a safer and more certain future.
Over 500 employees based over eight floors.
Purpose built offices in central Manchester.
Here for you.
Head Office, Peninsula Business Services Ltd,
The Peninsula, 2 Cheetham Hill Road,
Manchester M4 4FB
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Employm e n t
P e n i n sula
Employment Documentation Service covers:-
Installation of a system ensuring compliance with
employment law covering all aspects from recruitment
through to termination which includes management
control documentation and records to provide for
efficient work arrangements including:-
Documentation
• Statements of Main Terms
• Equal Opportunity Policy
• Applications for Employment
• Interview Rating Documentation
• Holiday Requests
• Sickness/Injury Records
• Disciplinary Records
• Exit Interview Documentation
• Employee Files
Employee Handbook
• Holiday Entitlement and Conditions
• Sickness/Injury Payment and Conditions
• Disciplinary Rules and Procedures
• Capability Procedures
• Disciplinary and Capability Appeal Procedure
• Grievance Procedure
• Personal Harassment Policy
Guidance
An online Reference Manual covering topics such as:-
• Equal Opportunities
• Equal Pay
• Job Descriptions
• Recruitment Advertising
• Interviewing
• Induction
• Employee Rights
• SSP
• Pregnancy/Maternity
• Family Friendly Policies
• Non-dismissal Termination
• Fair and Unfair Dismissal
• Disciplinary Procedure
• Discriminatory Dismissals
24 Hour Employment Advice
Access to the 24 Hour Advice Service for your management guiding them through the
day-to-day employment problems, providing for a more confident and effective style
of management in your workplace. A confidential report of all the requests for advice
and information is available to enable you to monitor performance and situations as
they occur within your company.
Inclusive Group Training
All Peninsula clients are invited to attend our practical and interactive one day
training courses. The courses are designed to enable participants to handle routine
employment issues in a professional and positive manner.
Indemnity
An indemnity policy taken out on your behalf protects you against out of court
settlements, witness costs, all legal expenses and some Employment Tribunal
compensation awards.
Employment Tribunal Representation
Should you become involved in an Employment Tribunal, which is often unavoidable
in today’s climate, we visit your premises, take witness statements and collate the
facts, prepare the case, brief witnesses, undertake research and represent you at the
Employment Tribunal hearing.
hronline
hronline is your complete online HR & employee management tool, allowing you to
manage employee data in an efficient and modern way. You can access hronline at
www.peninsula-online.com
On The Move – the cloud-based server means you can access your data and
employee records anytime and anywhere.
Complete – manage employee absences, career development, training and
holiday within the comprehensive online document library.
Integrated – directly linked with our employment law advice system meaning
you get the best and most pertinent advice.
Self-Service – employees can request holiday and other absences, monitor the
progress of those requests and check their own personal details.
Secure – the best security model ensures details are kept privately and
securely.
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th e s e r v ic e

By including Peninsula as part of your team you will
instantly have the UK’s market leaders in Employment
Law and Health & Safety at your disposal.
Strength is safety in numbers.
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H e alth & S af e ty
P e n i n sula
The Peninsula Health & Safety Service covers:-
A review of your premises and undertakings that will
identify areas of non-compliance in respect of health
& safety law, followed by a report advising you of the
best way to achieve compliance with legislation and
best practice.
The preparation and installation of a Health & Safety
Management System including the organisational
and monitoring arrangements for implementation
in your organisation which will typically include the
following:-
Health & Safety Policy and Procedures
• Health & Safety General Policy Statement
Organisation and Responsibilities
• Organisational structure
• Management responsibilities
• Individual responsibilities and monitoring
• Monitoring procedures
Employee Responsibilities, Rules and Procedures
• Information for employees
• Employee responsibilities
• Safety rules
• Consultation
• Fire / Emergency procedures
• First Aid
• Hazard reporting
• Occupational health
• Risk assessments
Safety Arrangements (examples include)
• Risk Assessments
• Hazard Reporting
• Workplace Consultation
• Accident Reporting & Investigation
• New & Expectant Mothers
• Employing Young People
• Lone Working
• First Aid
• Contractor Control
• Electrical Safety
• Chemical Substances & Agents
Safety Records (examples include)
• Accidents, Incidents, Diseases or Dangerous Occurrences
-- Accident Report Forms
-- Accident Book Records
-- Accident / Incident Investigation Report
• Electrical Appliance Asset Register
• Equipment and Machinery
-- Equipment and Machinery Inspection and Maintenance Record
-- Interlocking and Fixed Guards Test Record
• Fire Prevention and Control
-- Fire Procedures Review
-- Fire and Emergency Evacuation Record
-- Fire Alarm Tests Record
-- Fire Extinguisher Training Record
-- Fire Equipment Servicing Record
-- Emergency Lighting Inspection, Testing and Maintenance Record
• Hazard Reporting
-- Hazard log
• Health & Safety Training
-- Employee Training Record
-- Training Matrix
• Personal Protective Equipment
-- Personal Protective Equipment Issue Record
-- Personal Protective Equipment Receipt Record Personal
Risk Assessment
• General Working Environment
• Hazardous Substances (COSHH)
• Process Related Fire Risks
• Display Screen Equipment
• Manual Handling
• New and Expectant Mothers
• Young Persons
• Premises Fire Risk
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th e s e r v ic e

Legal Representation
We will provide a solicitor to attend interviews
under caution or to defend any food or health &
safety prosecutions or enforcement action as well
as undertaking appeals against Improvement and
Prohibition Notices.
Indemnity
An indemnity policy taken out on your behalf protects
you against all legal expenses incurred as part of
health and safety or food safety enforcement action.
Online Service: SafetyWise
SafetyWise is a secure and reliable business
management service and provides you with instant
access to a range of interactive features, including the
step-by-step risk assessments tool, available as part
of the Peninsula Health & Safety Service. SafetyWise
content will always reflect current legislation and our
range of online Guidance Notes and Safety Record
pro-formas are available on demand providing you
with what you want - whenever you need it.
Health & Safety Management Review
A review of the organisation’s Health & Safety performance measured against the
general requirements of current health & safety legislation and accepted best practice.
This is a review of how effective the organisation is at managing and implementing the
law and best practice requirements with safe working procedures.
Food Safety
Food Safety Management Review
A review of the organisation’s Food Safety performance provided via an independent
visit, assessment of food safety management, standards and implementation of the
legislative requirements followed by a report identifying areas of non-compliance with
food safety legislation and good food business practice.
Food Premises Evaluation
A site evaluation for food safety compliance, including a review of documentation,
food production practices, storage and handling of food. We will provide appropriate
supporting documentation, and should it be necessary, liaison with the Enforcing
Authority EHO. Access to legal support and indemnity (as defined right) for the Health
& Safety product.
24 Hour Health & Safety Advice
Your management team have access to the 24 Hour Advice Service to guide them
through any day-to-day health & safety problems, providing for a more confident and
effective style of management in your workplace. A confidential report is available
containing the requests for advice and information, made by your authorised staff, to
enable you to monitor situations as they occur within your company, if required.
Bespoke Training
All Peninsula clients can be provided with health & safety training and instruction
through our practical and interactive one day or half-day training courses. The courses
are designed to enable participants to handle common health & safety issues that may
arise in a positive and professional manner. These courses can be arranged by your
nominated Health & Safety Consultant.
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24 H our A D V I C E S e r v ic e
P e n i n sula
7 days a w e e k , 3 6 5 days a y e ar
Advice Service - 24/7, 365 days a year
Our experienced team of consultants are available 24
hours a day, 7 days a week, 365 days a year.
Our team of consultants have many strengths but one
of the main strengths is that we are available any time,
day or night. Therefore, if your business needs advice,
support or assistance even during the night, we will be
here to provide the service.
As the UK’s leading provider of Employment Law and
Health & Safety services we believe it is essential that
we recruit the best people to advise our clients. We
have bespoke recruitment and selection processes
ensuring we employ consultants with the relevant
qualifications. We have a culture of ensuring we
provide straightforward, pragmatic and business
focused advice, we cut through the legal jargon and
focus on providing solutions for your business.
All our consultants have an in-depth knowledge of
employment law and health & safety regulations. They
possess an extensive wealth of experience from a wide
variety of sectors and our aim is to ensure our advice
matches your business needs and requirements.
Online Service
All advice provided to you can be accessed 24 hours a
day, 7 days a week, 365 days a year via our simple to
use hronline service.
We will represent you should an employment relations issue result in an Employment
Tribunal claim. One of our Legal Consultants will visit you to prepare the case and
provide robust defence and representation at any subsequent tribunal hearing. We
will ensure that you are comfortable and confident when appearing at an Employment
Tribunal.
Health & Safety Legal Support
We provide a solicitor to attend interviews under caution or to defend any safety
prosecutions or enforcement action. We will also undertake appeals against
Improvement and Prohibition Notices.
Business Protection
All our advice is fully supported by an insurance indemnity, protecting your business
against unforeseen significant legal costs. For any employment issues, you will be
covered for all legal costs associated with preparing and defending tribunal claims.
Specified awards made at Employment Tribunal will also be covered.
For health & safety issues you will be covered for all legal representation relating to
any safety prosecutions or enforcement action. As detailed above, this also includes
providing one of our specialist solicitors to attend interview under caution as well as
undertaking appeals against Improvement and Prohibition Notices.
The cost of legal preparation and representation can be significant for any business.
Having our insurance indemnity cover in place will give you peace of mind that you will
not face any unexpected costs should you require our legal support on an employment
law or health & safety issue.
We believe that prevention is better than cure
With more than 25 years’ experience, we believe that preventing employment relations
issues early, can allow you to do what you do best - run your business. Our team of
consultants can advise on putting policies and procedures in place that can help
prevent employment issues arising and save you plenty of time and money.
Working in Partnership
We see ourselves as part of your team. Solutions focused advice is what we are about.
Our Advice Services are not emergency numbers for emergency situations. They are
available 24 hours a day, 7 days a week, 365 days a year to advise, support and assist
you on any employment law or health & safety situation or issue. We want you to get to
know us and we want to get to know you. We believe the working in partnership model
means you can fully utilise the best employment law and health & safety consultancy
services available in the UK.

We are on your side and by your side
every step of the way.
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“We would not be without Peninsula”
“I think it is money well spent to have the peace of mind of knowing that by
lifting the phone and dialling a number we can receive thoughtful advice
from an expert. If we didn’t have Peninsula I would be floundering and lost.”
Suzanna Bailes
Cohesion Design Services Ltd

Safe. Simple. Secure.
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“I’m able to download my HR documentation”
“What I love about Peninsula is its online services, being able to download
working documentation and receiving related email updates.”
Ian Walker
Owner
3P Logistics

O n li n e
P e n i n sula
H R & Employ e e M a n ag e m e n t T ool
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How does it work?
hronline is a fully functional employee management tool allowing you to manage
your employee data in an efficient and modern way. We use the concept of ‘cloud
computing’ as can be deduced from the logo, meaning it can be operated by our
clients from anywhere in the world with all their data being securely stored in our data
centre.
hronline helps you to efficiently manage your employee’s absences, career
development, training and holidays and it has a unique ability within its document
library to securely hold all the documentation normally associated with an employee’s
personnel file. The hronline document library also contains electronic versions of all
the documentation we have supplied to you including management handbooks, the
Employment Reference Manual and all bespoke documentation such as contracts of
employment.
hronline has employee ‘self-service’ functionality allowing employees to individually
be registered with the system and then to request, monitor and operate all their holiday
and other absence requests. This is a paperless process that seeks approval from the
employee’s manager for authorisation with the database being updated in real time
online. This system allows for the segmentation of a business into sites/departments
and for individual managers to be given sufficient rights of usage to manage their own
departments.
Reporting and data editing is built around the concept of organisational units and the
inbuilt security allows for proper data protection. hronline allows for a manager to plan
their departmental staffing, based on all the upcoming absences that it knows about.
hronline also integrates directly with our employment law advice system. This makes
it easy for you to request and view advice about a particular employee from within
hronline. Our employment law advisors share some employee data elements with
you allowing our advisors to give the best and most pertinent advice at all times.
The security model ensures that advice records for employees are not visible or even
detectable should that employee be using hronline’s self-service facilities. This
also means we are giving the chance for you to seek advice even more securely and
privately.
You can access hronline at
What is hronline?
This is our brand new online HR system which uses
cloud technology meaning you can access HR
information anywhere at any time. This exciting new
software is designed to improve the services we
provide to all of our clients and here are just some of
the key benefits:-
• You are able to upload existing static employee data
via Excel
• Brand new cloud-based technology meaning all
information is safe
• All employee records are centrally stored
• Access levels are set against each and every email
address and user

What you can expect from us:
In the event that you are presented with tribunal papers or you are faced with a health
& safety prosecution from a current or former employee, you should notify our
Legal Services Case Preparation Department for employment or our Health & Safety
Department for safety issues as soon as possible. Upon such notification, we will see
the case through from inception to conclusion by undertaking the following activities:-
Employment
Tribunal Contact
We will contact the relevant Employment Tribunal Office and place ourselves ‘on
file’ with them to let them know we are acting on your behalf and to ensure that all
correspondence in relation to your case will be sent direct to ourselves. We will then
submit the response on your behalf.
Preparation of the Case
Your case will then be allocated to a Legal Services Consultant. The Legal Services
Consultant will take away any relevant documentation to create a bundle of documents
to be used as evidence at the hearing. Preparation also includes continual liaison with
the tribunal and the claimant’s representatives to deal with all orders for discovery or
inspection of documents as appropriate.
Research
Your Legal Services Consultant will take advantage of the wide-ranging library of legal
resources available to them to research all applicable legislation and established case
law to aid in defending your case.
Conciliation
Depending on the progress of your case, either the Legal Services Case Preparation
Department or your Legal Services Consultant will liaise with ACAS (Advisory,
Conciliation and Arbitration Service) for England, Scotland and Wales, or the Labour
Relations Agency for Northern Ireland, in relation to possible conciliation for ‘nuisance
value’ or ‘damage limitation’ purposes or where you wish to take a commercial view
regarding settlement of the case prior to the hearing.
Attendance at Employment Tribunal Hearing
It will be, in most circumstances, the Legal Services Consultant who prepared the
case who will attend the tribunal to conduct the hearing. This will entail making
submissions on the facts of the case and the relevant law, and cross-examining the
claimant and their witnesses.
Case Resolution
On conclusion of the case your Legal Services Consultant will discuss the tribunal’s
decision with you, and, if appropriate, address any matters with regard to compensation
or possible grounds for review or appeal.
Health & Safety
Accident Investigation
We will advise you on the steps that need to be taken
following on from an accident/incident. This could
involve a personal visit from one of our Consultants
to assist you with investigation of the event and advise
you on any subsequent changes that may be required
to working practices. You will also be provided with
legal advice and assistance from a Health and Safety
Solicitor should that be required.
Interviews under Caution
You will be provided with legal advice and assistance
in connection with investigations undertaken by
any one of the relevant Statutory Authorities. This
will involve advising you in relation to requests for
interviews under caution, and accompanying you to
any such interviews that are arranged.
Prohibition and Improvement Notices
Our Advisors are on hand to guide you through the
implications arising from any enforcement action
taken against you by one of the relevant Statutory
Authorities. Legal advice and assistance can also be
provided on compliance with, or appeal of, the service
of Enforcement Notices.
Court Proceedings
In the event that you are prosecuted, you will be
provided with legal representation throughout the
entire process. This will involve providing you with
advice in relation to the charges, liaising, and where
appropriate, negotiating with the prosecutor advising
you on plea, obtaining your detailed instructions,
collating all relevant information and representing you
up to and including your subsequent attendance at
court, whether at a trial or for sentencing.
Case Conclusion
At the conclusion of a case, you will be advised on
what additional remedial steps should be taken, so
as to help you better manage your health & safety
obligations.
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L e gal R e pr e s e n tatio n
P e n i n sula
for Employm e n t T ribu n als a n d
H e alth & S af e ty P ros e cutio n s

We will defend
and protect you.
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“Relying on the market leader -
Peninsula”
“Being associated with Peninsula was the right
choice for us because our members expect us to
provide the very best of services and we have no
doubts that Peninsula, being the market leader
in its own field, has the same high reputation
and standards as the MDU to protect.”
Nicola Turner
Head of Marketing
MDU Services

When you need us most,
we will be there for you.
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“Peninsula provide us with
peace of mind”
“Knowing that I have Peninsula on hand
around-the-clock is like having a security
blanket. It gives us peace of mind and allows
us to get on with running the business.”
Steve Anderson
Managing Director
Conrad Anderson LLP

Employment Indemnity Scheme
We take out an insurance indemnity policy on your behalf, with an insurer authorised
and regulated by the FSA. This cover will pay for the legal costs in defending claims
which arise out of Employment Tribunal claims including all proceedings brought
under collective and individual employment legislation.
This will involve the fees for Peninsula Business Services Ltd, to handle Employment
Tribunal cases on your behalf, being paid for you by the insurance company.
Employment Tribunal Award and Compensation Cover
This cover will pay basic awards (other than redundancy payments) and compensatory
awards (subject to the maximum limit) determined by an Employment Tribunal in
circumstances of:
Health & Safety Indemnity Scheme
We take out an insurance indemnity policy on your behalf, with an insurer authorised
and regulated by the FSA, which provides payment of legal costs in attending
interviews under caution and defending criminal prosecutions, which can be very
costly. Principally, this would relate to summonses under the Health & Safety at
Work Act etc 1974 but will also fund the legal cost of undertaking appeals against
Improvement or Prohibition Notices.
I n d e m n ity I n sura n c e
P e n i n sula
th e co v e r
i. Unfair Dismissal
Cover extends to awards (subject to the maximum limit) for findings of unfair
dismissal for a potentially fair reason for dismissal; these being conduct, capability
& qualifications, redundancy, statutory ban (contravention of a duty or restriction
imposed under an enactment) and some other substantial reason.
ii. Unlawful Discrimination
Cover extends to awards (subject to the maximum limit) for findings of unlawful
discrimination on the grounds of race, colour, ethnic or national origin and religion
or belief, sex, marriage and civil partnership, pregnancy and maternity, sexual
orientation, gender reassignment, disability or age. In addition, this cover allows
funding for any economic settlements reached in such cases, if this is felt to be viable
prior to attending a merits hearing, or to minimise compensation instead of attending
a remedies hearing.
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S mall B usi n e ss S e r v ic e
P e n i n sula
for fi v e or F e w e r Employ e e s
Our experience tells us that making the wrong decision on an employment issue
can have devastating results, especially for a small business. However with limited
resources available some small businesses cannot afford to employ a dedicated
person to cut through the red tape. With this in mind Peninsula created The Small
Business Service.
24 Hour Employment Advice
Access to the 24 Hour Advice Service for your management guiding them through day-
to-day employment law and HR problems, providing a more confident and effective
style of management in your workplace. A confidential report of all the requests for
advice and information is available online, to enable you to monitor performance and
situations as they occur within your company. Online Service: SafetyWise
This is our online tool which stores your health &
safety documentation and stationery together with a
range of management tools including a responsibilities
planner, accident log, risk assessments function and
updated health & safety legislation.
Should you become involved in an Employment Tribunal, which is often unavoidable
in today’s climate, we visit your premises, take witness statements and collate the
facts, prepare the case, brief witnesses and represent you at the Employment Tribunal
hearing.
Indemnity relating to Employment Issues
An indemnity policy taken out on your behalf protects you against out of court
settlements, witness costs, all legal expenses and some Employment Tribunal
compensation awards.
Small Business Employment Law Service
Consultancy Service
Assessment of terms and conditions of employment resulting in the provision of
statements of main terms of employment, management guides, along with an online
Employment Reference Manual and all employment related stationery.
Assessment of working relationship and the provision of worker appointment letters,
worker contract for services and general regulations. Subsequent updating of
employment services documentation as a result of new legislation and changes in
contractual or operational terms, with the provision of additional employment services
documentation or stationery where required.
Small Business Health & Safety Service
• Preparation of a bespoke health & safety
management system designed to fit the business
• Site visit to explain the management system and
evaluate site conditions
• Access to all interactive tools on SafetyWise
including risk assessment modules
• Six monthly pro-active service telephone calls
• Telephone access to expert Health & Safety Advice
Service Consultants 24 hours a day on any safety
issue no matter how small
• Subsequent updating of management system
documentation as a result of new legislation and
changes in health & safety law
• An indemnity policy taken out on your behalf
Online Service: hronline
hronline is your complete online HR & employee management tool, allowing you to
manage employee data in an efficient and modern way. You can access hronline at
On The Move – the cloud-based server means you can access your data and
employee records anytime and anywhere.
Integrated – directly linked with our employment law advice system meaning
you get the best and most pertinent advice.
Secure – the best security model ensures details are kept privately and securely.
15

Being experts in Employment Law and
Health & Safety is our business.
With Peninsula as part of your team
it doesn’t have to be yours.
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Help your employees deal with
problems that might impact upon
their work performance
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Employ e e A ssista n c e
P rogramm e
P e n i n sula
Peninsula provide a range of products and services, ranging from traditional EAP
Telephone Assistance programmes to Assured Absence Management, combining
traditional EAP support with Occupational Health services.
What is an Employee Assistance Programme?
An Employee Assistance Programme is provided by employers for employees, to
help them deal with personal problems that effect their workplace performance,
productivity, health and wellbeing.
A confidential telephone helpline is provided and dependent on the nature of the
employee’s issues telephone and face-to-face counselling is provided by fully
qualified professionals.
Why should I offer this service to my employees?
Within any workplace environment individuals may have problems or issues they
are dealing with. Different people cope and manage these issues in different ways,
often these will be brought to your attention and result in you spending your time
dealing with them as best you can. The effect of these issues could result in short or
long term absence or a decline in workplace performance. By providing an Employee
Assistance Programme you will be demonstrating a “duty of care” to your employees
and ensuring that if they pick up the telephone they will receive immediate help and
advice at anytime day or night, 7 days a week.
For a modest cost you will be providing a benefit to your employees that has real value.
The cost of one day’s SSP (Statutory Sick Pay) is more than the premium payable for
each employee per annum.
How will my employees benefit?
By having unlimited access to telephone helplines 24 hours a day, 365 days a year
your employees have immediate access to counsellors who will be able to assist with
any personal problems or issues they may have. Counsellors will provide practical
support, guidance and recommend appropriate solutions to address the difficulties
your employees are dealing with.
Employees can receive telephone or up to eight face-to-face counselling sessions to
help them overcome their issue and ensure they are taking positive actions that will
help them personally and in the workplace.
How will my business benefit?
By giving support to your employees through an
Employee Assistance Programme you’re providing a
“duty of care” to your staff and demonstrating that
their well being is important to you. As opposed to you
trying to help and assist employees with their personal
issues, you can guide them to a professional support
network, allowing you to focus on the running of your
business with the full knowledge that professional
help is at hand.
It is proven that long and short term absenteeism
is reduced by providing an Employee Assistance
Programme and given that immediate support is
available employee productivity improves as a result
of the employee being able to tackle their problem.
Why choose Peninsula?
• Unlimited telephone helpline access 24/7, 365 days
a year.
• The only EAP provider in the UK to be endorsed by the
Stress Management Society.
• The only provider with “Active Care”. Day 1 intervention
for stress, providing the employee with Occupational
Health support on the first day an employee provides
a doctor’s certificate for stress, anxiety or depression.
• The only EAP provider to offer 8 sessions of face-to-
face counselling against an industry average of 5 or 6.
• Inclusion of Cognitive Behavioural Therapy (CBT) with
the face-to-face sessions.
• The only provider to include HSE approved personal
coaching and lifestyle tool as standard.
• The provision of Online Health Assessments - a recent
audit showed 38% of users felt significantly healthier
and had better lifestyle habits within just 90 days.
• Web based launched presentations, e-mail broadcasts
of the benefits and individual employee leaflets and
wallet card.
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I n clusi v e
B e spok e
P e n i n sula
P e n i n sula
Employm e n t G roup T rai n i n g
Employm e n t L aw / H uma n R e sourc e s &
H e alth & S af e ty T rai n i n g
All Peninsula clients are invited to attend our practical and interactive one day
training courses. The courses are designed to enable participants to handle common
employment issues that may arise, in a professional and positive manner.
The courses will aid delegates to recognise potential problems at an early stage so that
they can utilise Peninsula’s 24 Hour Advice Service to their advantage, avoiding costly
fines and awards of compensation.
Delivered by qualified trainers with practical experience of managing real life issues,
our training is continually kept up-to-date with changes in legislation, case law and
best practice. These sessions provide delegates with a comprehensive understanding
of how to comply with employment law requirements.
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We have an extensive portfolio of bespoke training that can add value to your
business. Our bespoke training sessions are designed to match your business needs,
requirements and key objectives ensuring relevant up-skill of your staff to improve
business performance where you have identified the need to. The portfolio of bespoke
training includes all topics of Employment Law and Human Resources - a flavour of
those covered are as follows:-
• Pro-active management of sickness absence
• Driving and Improving Performance Management
• Key Employment Law requirements – impact on your business
• Redundancy – How to manage? What is it?
• Employment Law / HR Workshop (a 1 day touch on areas such as recruitment &
selection, managing disciplinary issues, equal opportunities)
The bespoke sessions can be held at your offices, premises or at a location provided
by you. There are no “per delegate” charges and the costs are fixed for half-day or full
day training and up to 20 delegates can attend a bespoke training session. This makes
the sessions extremely cost effective for any business.
For further details regarding our bespoke training sessions that aim to match your
business needs and key objectives, please contact our bespoke training support team
on 0844 892 2772.

We will invest in you
and your people.
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“Peninsula saves us from
making costly HR mistakes”
“We joined Peninsula in 2005 when we
had eight employees. Without Peninsula
we would have made simple, but costly,
mistakes through ignorance and naivety.”
Claire Mason
Director
Pathways North West

To find out more about our seminars visit
www.peninsula-uk.com/events
Bespoke seminars with
nationwide coverage
21

Over the last 25 years Peninsula has led the way with our nationwide
programme of Employment Law and Health & Safety Seminars.
At every event our highly knowledgeable and professional team demonstrate to
delegates the importance of getting it right when it comes to the law. Every company,
regardless of size and number of employees, must comply with all the latest legislation
to ensure that they do not expose themselves to the risk of a tribunal or criminal
prosecution.
However, as well as ensuring delegates learn how to remain compliant, it has always
been our aim to provide practical business advice to empower business owners and
their senior management to develop the employer / employee relationship and to
engage their staff to get 100% from their employees.
Become a Peninsula Seminar Partner
Peninsula have been providing bespoke events for our business partners for over 18
years, presenting their clients with a truly value added service.
Our highly professional seminar team take care of all the details from start to finish
including payment of the whole event, so call us today to find out more and join our
market leading seminar programme!
Call 0844 872 2771 or email events@peninsula-uk.com.
Every event covers key issues such as:
• Employment law updates
• Contracts of Employment
• Managing absenteeism and sickness
• Dealing with redundancy
• How to avoid an employment tribunal
• Health and safety compliance
S e mi n ars
P e n i n sula
22

“Since I joined Peninsula my business has prospered, I have gained self-
confidence as I now know that when I have staff problems I do not worry as
Peninsula will help. I highly recommend Peninsula to any other business.
People at Peninsula are very professional, friendly, very knowledgeable and
patient as English is my second language. I thank Mr Peter Done very much
for having brought people like me peace of mind.”
Dalia Ros, Cherry Tree Nursery
Peter Turner, Clerk to the Trustees, Pendle Hill Area Meeting
Steve Franks, Managing Director, Water Babies
Nicola Stevenson, Director, Link Contracting Services Ltd
“We at Pendle Hill Area Meeting began using Peninsula more than three years ago.
The world of health & safety was definitely very new to us, and somewhat daunting.
With the help, understanding and gentle persuasion of Peninsula at their annual visits
and other contacts, we as an organisation are almost unrecognisable now in terms of
our compliance in all health & safety matters. It has been quite a journey for us and I
would like to express my gratitude to Peninsula for guiding us every step of the way.”
“Water Babies is the UK’s largest swimming teaching franchise organisation with
over 50 individual businesses and currently employing around 500 staff and
growing, and therefore partnering with Peninsula as the UK’s leading Employment
Law company has enabled our organisation to focus its energy on developing the
growth of the business, confident in the knowledge that Peninsula are providing
the best possible protection for the company and its employees’.”
“Having retained the services of Peninsula Business Services for many
years, I can honestly say that their service is second to none. Their
professionalism and customer care is exceptional. As a business owner and
employer I cannot commend them enough, they are truly experts in their
field and the peace of mind I have received over the years is priceless.”
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call us on 0800 328 9348 or look us up online at peninsula-uk.com
W e ’ v e said e n ough . . .
L e t ’ s s e e what our
cli e n ts ha v e to say. . .

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