Meeting the Challenge of Change
“Toto, I don’t think that we are in Kansas anymore!”
Our Rapidly Changing World“May you live in interesting times”If you feel stressed, you are not aloneEverything is changing and impacting all aspects of our lives“Not the World we grew up in” – That Used to Be Us – Friedman“Generations” as the great differentiator in our response to change – who you are determines much of how you thinkIs this the new ‘normal’…yes!
Today’s MissionTalk about How Change is impacting all of usChange is disruptive and technology distractingInnovation as a key driver for positive change & growthTools and Recommendations for the knowledge you needQuestion period at the end…but if just you can’t hold it – speak up
The New Media Marketplace
Crowd Sourcing on Your      Digital ProclivitiesTextingTweetingFacebookingPosting / BloggingLinkedInYelp / ForesquareGoogle +MySpaceNike +ReaderHow many are doing integrated marketing now
Technology Comes at a PriceLos Angeles Times, Sunday October 2, 2011Following a family from OC on the aspects of how we leave digital footprints everywhereNearly all sites on the web follow – cookiesiPhones record location and activitiesData is sold to data aggregators.Even I am alarmed – we tend to forget how open we are
Origins of My POVStudied American, European, Russian and Japanese history.  History is great for perspective and has served me well.I have extensive experience and success leading sales and leading organizationsStart-ups and Turnarounds are my hallmarkIam an Early Adopter and kind of geek on technology
My ExperienceDisneylandXeroxNuclear PlantsHarte-HanksOC RegisterDiversified DirectSigns of SupportNames In the NewsDirect List TechnologyConsulting – Bunch & CoTrojan WireBlogebrityBlogs with BallsBallers NetworkSEO IntelligencePinacol / BlazoncoInterActTeamworksAnalog Sherpa
Genesis of Analog SherpaAn off shoot of my 20 year consulting Lyn Bunch & Company.Guide people up the digital mountain, and back down again!Consult and strategize with individuals and organizations with a focus on the integration of digital and analog skills and tools to emerging business situations.Most of my clients by relationship or referralsAlso  into Behavioral Technology and Digital Humanities
The Elephant in the Room TodayThe declining volumes & revenues for direct mail & print advertising – newspapers.This is my core business areas, and where most of my clients have been over the last 20 years.USPS Plan – I love the honesty, but will cause dislocation and with political riskNewspapers – News without Paper
Change - It’s All About the Cheese Who Moved My Cheese – Dr. Spencer JohnsonSmall book with very large sales in 1998Still going strong…if not stronger todayAbout coping with changeWe were feeling the impact of the changes back then, and even more today
Generational Impact on BusinessTraditionals – Before 1946Boomers – Beginning 1946 ending in 1964Generation X – Mid Sixties to Mid Seventies – 51MMillennials – Mid Seventies – 75MEach generation has it’s own unique characteristics including work and communications styles – causes friction between generations
What Digital Natives Look Like in Their Habitats
What DN’s Wear to Their Wedding
The Path of TechnologyTrend line of history – both building and cumulativeWhat Technology Wants – Kevin KellyWhere Good Ideas Come – Stephen JohnsonFollow the inventors and creators, but invest in the 2nd movers – that’s where the money is.
The Three I’sThese are three key areas that I focus on in my initial consulting with new clients.  I’ve found that they are helpful in 80% of new engagements…InnovationIntegrationImplementation
InnovationInnovation takes many forms for major to minorDisruptive innovation – coined by Clayton ChristiansenLittle Bets – Peter SimsInnovation should be a continual process in every orgranization – is the key to digital world
Tips on How to Innovate from Borrowing Brilliance (Left)Defining – Deine the problem you are trying to solveBorrowing – Borrow ideas from places with a similar problemCombining – Connect and combine these borrowed ideasIncubating - All the combinations to incubate into a solutionJudging – Identify the strength and weakness of the solutionEnhancing – Eliminate the weak points while enhancing the strong ones
Mastering the 5 Skills of Disruptive Innovators (Right)Discovery Skill 1  –  AssociatingDiscovery Skill 2  –  QuestioningDiscovery Skill 3  –  ObservingDiscovery Skill 4  –  NetworkingDiscovery Skill 5  -  Experimenting
The Business of Innovation …is ProfitableThe Innovators DNAThe Myths of InnovationThe Art of InnovationThe Myths of InnovationThe Ten Faces of InnovationBorrowing BrillianceLittle BetsThe ComebackThink Better
IntegrationIntegration is critical to future success – your customers expect it, and will follow those who do itIntegration includes the total communications channel across multiple media plaformsThe true ‘integrator’ will control the customers buyThe integrator is at the top of the food chainIntegration is strategic – not tactical
ImplementationAKA -  ExecutionMost organizations are inherently poor at implementation.We like to start things, but follow-up and follow though are HARD for mostI’ve found this to be key to implementing change and innovation – takes time and diligent follow through
Learning from Key Business LeadersAppleAmazonNikeWalmartFollow others who are breaking away from the pack – why, and how can you use those insights and tools
AppleSteven Jobs – the face of innovationA key driver of “Innovation Premium”Several acts and reloads – not all successfulSelling products at a premium – when others can’tDesigning products that people don’t know they needThe Apple store – a sea of blue t-shirtsNew OSX – moves to the Cloud
Amazon“The earth’s biggest bookstore”Survivor of the dot com bustSmart learning organizationAmazon ‘Prime’ – double/triple sales volumeOnline advertising dataServer space – the leader in digital server spaceNew tablet is Cloud driven – fits Amazon model
NikeWorld’s largest athletic shoe and clothing companyReally a digital platform for sport & technology2007 devoted 80% of marketing into digitalNike + - major tech winBallers Network – not so muchSustainable Business & Innovation Lab – start-up for environment and healthy lifestyles
WalmartWorld’s largest retailerPurchase of Kosmix for 300M – ‘social genome’ projectLeading transition to ‘social commerce’ Referrals to e-commerce & FacebookVolumes – live time social media filters6.1M photos daily through830M items on Facebook
Lessons Learned from These LeadersThere are second chances…and even thirdsLeaders continue to innovate to remain market leadershipInnovation happen even in mundane applicationsSometimes you follow the crowd – sometimes you lead the crowd, and they will followEngagement sells – online and in-person
The Dark Side - DistractionDistraction – Maggie WilliamsAlone Together – Sherry TurkleArticulates the basis for a new study on the relation of digital tools in our lives and workplaceNumerous additional studies in a growing field of study on the negative consequences of our new digital work and life styleMy larger clients are now starting to take this into account in their workplace design and staffing plans
Tools YouCan UseGoogle Reader – by Google, a customizable sourceAmazon – Synopsis of all books they sell – reader reviewsgetAbstract – brief synoposis of key business booksAlltop – by Guy Kawasaki – your sources on a web pageFollow companies like: Gallup, McKinsey, Accenture and EdlemanFollow other key thought leaders by linking to themAbove all – stay current and watch trendsYes, and… key to improvization, and a key tool for education and innovation
Tech Sites to Trend WatchTech CrunchBGRGizmodoEngadgetMashableLifehackerWired Top NewsARS TechnologyRead Write WebMobile CrunchBoing Boing
The Future of MailNo great growth spurts projectedFirst Class mail is like to continue to declineMail will continue to be an integral component of many marketing campaignsAs USPS reduces costs there should be additional opportunities for services to facilitate timely mail
The Future of NewspapersNo longer a monopoly with total pricing powerPaid newspaper circulation will continue to decline in US, while increasing in overseas marketsWill become integrated marketing companies that provide targeted advertising services across a number of platformsNewspapers are currently planning for the day they cease to print for daily publication
In ConclusionEmbrace change for the opportunities it bringsAggressively look for ways to innovate to take advantage of changing environmentBe THE driver of integration to maintain client controlKeep Calm & Carry On

Pb presentation oct 4, 2011 2

  • 1.
  • 2.
    “Toto, I don’tthink that we are in Kansas anymore!”
  • 3.
    Our Rapidly ChangingWorld“May you live in interesting times”If you feel stressed, you are not aloneEverything is changing and impacting all aspects of our lives“Not the World we grew up in” – That Used to Be Us – Friedman“Generations” as the great differentiator in our response to change – who you are determines much of how you thinkIs this the new ‘normal’…yes!
  • 4.
    Today’s MissionTalk aboutHow Change is impacting all of usChange is disruptive and technology distractingInnovation as a key driver for positive change & growthTools and Recommendations for the knowledge you needQuestion period at the end…but if just you can’t hold it – speak up
  • 5.
    The New MediaMarketplace
  • 6.
    Crowd Sourcing onYour Digital ProclivitiesTextingTweetingFacebookingPosting / BloggingLinkedInYelp / ForesquareGoogle +MySpaceNike +ReaderHow many are doing integrated marketing now
  • 7.
    Technology Comes ata PriceLos Angeles Times, Sunday October 2, 2011Following a family from OC on the aspects of how we leave digital footprints everywhereNearly all sites on the web follow – cookiesiPhones record location and activitiesData is sold to data aggregators.Even I am alarmed – we tend to forget how open we are
  • 8.
    Origins of MyPOVStudied American, European, Russian and Japanese history. History is great for perspective and has served me well.I have extensive experience and success leading sales and leading organizationsStart-ups and Turnarounds are my hallmarkIam an Early Adopter and kind of geek on technology
  • 9.
    My ExperienceDisneylandXeroxNuclear PlantsHarte-HanksOCRegisterDiversified DirectSigns of SupportNames In the NewsDirect List TechnologyConsulting – Bunch & CoTrojan WireBlogebrityBlogs with BallsBallers NetworkSEO IntelligencePinacol / BlazoncoInterActTeamworksAnalog Sherpa
  • 10.
    Genesis of AnalogSherpaAn off shoot of my 20 year consulting Lyn Bunch & Company.Guide people up the digital mountain, and back down again!Consult and strategize with individuals and organizations with a focus on the integration of digital and analog skills and tools to emerging business situations.Most of my clients by relationship or referralsAlso into Behavioral Technology and Digital Humanities
  • 11.
    The Elephant inthe Room TodayThe declining volumes & revenues for direct mail & print advertising – newspapers.This is my core business areas, and where most of my clients have been over the last 20 years.USPS Plan – I love the honesty, but will cause dislocation and with political riskNewspapers – News without Paper
  • 12.
    Change - It’sAll About the Cheese Who Moved My Cheese – Dr. Spencer JohnsonSmall book with very large sales in 1998Still going strong…if not stronger todayAbout coping with changeWe were feeling the impact of the changes back then, and even more today
  • 13.
    Generational Impact onBusinessTraditionals – Before 1946Boomers – Beginning 1946 ending in 1964Generation X – Mid Sixties to Mid Seventies – 51MMillennials – Mid Seventies – 75MEach generation has it’s own unique characteristics including work and communications styles – causes friction between generations
  • 14.
    What Digital NativesLook Like in Their Habitats
  • 15.
    What DN’s Wearto Their Wedding
  • 16.
    The Path ofTechnologyTrend line of history – both building and cumulativeWhat Technology Wants – Kevin KellyWhere Good Ideas Come – Stephen JohnsonFollow the inventors and creators, but invest in the 2nd movers – that’s where the money is.
  • 17.
    The Three I’sTheseare three key areas that I focus on in my initial consulting with new clients. I’ve found that they are helpful in 80% of new engagements…InnovationIntegrationImplementation
  • 18.
    InnovationInnovation takes manyforms for major to minorDisruptive innovation – coined by Clayton ChristiansenLittle Bets – Peter SimsInnovation should be a continual process in every orgranization – is the key to digital world
  • 19.
    Tips on Howto Innovate from Borrowing Brilliance (Left)Defining – Deine the problem you are trying to solveBorrowing – Borrow ideas from places with a similar problemCombining – Connect and combine these borrowed ideasIncubating - All the combinations to incubate into a solutionJudging – Identify the strength and weakness of the solutionEnhancing – Eliminate the weak points while enhancing the strong ones
  • 20.
    Mastering the 5Skills of Disruptive Innovators (Right)Discovery Skill 1 – AssociatingDiscovery Skill 2 – QuestioningDiscovery Skill 3 – ObservingDiscovery Skill 4 – NetworkingDiscovery Skill 5 - Experimenting
  • 21.
    The Business ofInnovation …is ProfitableThe Innovators DNAThe Myths of InnovationThe Art of InnovationThe Myths of InnovationThe Ten Faces of InnovationBorrowing BrillianceLittle BetsThe ComebackThink Better
  • 22.
    IntegrationIntegration is criticalto future success – your customers expect it, and will follow those who do itIntegration includes the total communications channel across multiple media plaformsThe true ‘integrator’ will control the customers buyThe integrator is at the top of the food chainIntegration is strategic – not tactical
  • 23.
    ImplementationAKA - ExecutionMost organizations are inherently poor at implementation.We like to start things, but follow-up and follow though are HARD for mostI’ve found this to be key to implementing change and innovation – takes time and diligent follow through
  • 24.
    Learning from KeyBusiness LeadersAppleAmazonNikeWalmartFollow others who are breaking away from the pack – why, and how can you use those insights and tools
  • 25.
    AppleSteven Jobs –the face of innovationA key driver of “Innovation Premium”Several acts and reloads – not all successfulSelling products at a premium – when others can’tDesigning products that people don’t know they needThe Apple store – a sea of blue t-shirtsNew OSX – moves to the Cloud
  • 26.
    Amazon“The earth’s biggestbookstore”Survivor of the dot com bustSmart learning organizationAmazon ‘Prime’ – double/triple sales volumeOnline advertising dataServer space – the leader in digital server spaceNew tablet is Cloud driven – fits Amazon model
  • 27.
    NikeWorld’s largest athleticshoe and clothing companyReally a digital platform for sport & technology2007 devoted 80% of marketing into digitalNike + - major tech winBallers Network – not so muchSustainable Business & Innovation Lab – start-up for environment and healthy lifestyles
  • 28.
    WalmartWorld’s largest retailerPurchaseof Kosmix for 300M – ‘social genome’ projectLeading transition to ‘social commerce’ Referrals to e-commerce & FacebookVolumes – live time social media filters6.1M photos daily through830M items on Facebook
  • 29.
    Lessons Learned fromThese LeadersThere are second chances…and even thirdsLeaders continue to innovate to remain market leadershipInnovation happen even in mundane applicationsSometimes you follow the crowd – sometimes you lead the crowd, and they will followEngagement sells – online and in-person
  • 30.
    The Dark Side- DistractionDistraction – Maggie WilliamsAlone Together – Sherry TurkleArticulates the basis for a new study on the relation of digital tools in our lives and workplaceNumerous additional studies in a growing field of study on the negative consequences of our new digital work and life styleMy larger clients are now starting to take this into account in their workplace design and staffing plans
  • 31.
    Tools YouCan UseGoogleReader – by Google, a customizable sourceAmazon – Synopsis of all books they sell – reader reviewsgetAbstract – brief synoposis of key business booksAlltop – by Guy Kawasaki – your sources on a web pageFollow companies like: Gallup, McKinsey, Accenture and EdlemanFollow other key thought leaders by linking to themAbove all – stay current and watch trendsYes, and… key to improvization, and a key tool for education and innovation
  • 32.
    Tech Sites toTrend WatchTech CrunchBGRGizmodoEngadgetMashableLifehackerWired Top NewsARS TechnologyRead Write WebMobile CrunchBoing Boing
  • 33.
    The Future ofMailNo great growth spurts projectedFirst Class mail is like to continue to declineMail will continue to be an integral component of many marketing campaignsAs USPS reduces costs there should be additional opportunities for services to facilitate timely mail
  • 34.
    The Future ofNewspapersNo longer a monopoly with total pricing powerPaid newspaper circulation will continue to decline in US, while increasing in overseas marketsWill become integrated marketing companies that provide targeted advertising services across a number of platformsNewspapers are currently planning for the day they cease to print for daily publication
  • 35.
    In ConclusionEmbrace changefor the opportunities it bringsAggressively look for ways to innovate to take advantage of changing environmentBe THE driver of integration to maintain client controlKeep Calm & Carry On

Editor's Notes

  • #2 Thanks to Dave Collins for inviting me to this event, and allowing me to share some of my experiences
  • #3 I have a big sense of whimsy, and I love humor in the workplace When I started Analog Sherpa I used this illustration in one of my early posts.I love it because it captures the sense of dislocation I find in most of my clients…and many of my friends when it comes to understanding the new digital world we are finding ourselves.Digital Natives don’t really get the joke, but they laugh politely…that’s all I ask
  • #4 ----- Meeting Notes (10/1/11 16:53) -----
  • #12 Getting to the issue that is really important to most of us here today is the state of OUR business economy. The changes in media and marketing, combined with a stagnant economy are hurting all of us. There appear to be changes headed our way – and what should we make of them?I like the plan from the USPS to make the necessary cuts, but this is really filled with problems – both from the constituency – mail recipients and mailers. The big question is that will Congress act in the current political environment.Newspapers are facing similar challenges. One virtual monopolies that used their presses to print money, the now see those presses as boat anchors. Most newspapers are heavily in debt, with little prospect of regaining their past glory and financial fortunes. We are coming close to the day when newspapers no longer print – but are distributed via the web and on tables and hand held devices. This is how I get most of my news today, and I am a very heavy consumer of news…mainly for business purposes in consulting
  • #13 Change has been a big factor since …forever. In 1998 Dr. Spencer Johnson, a co-author of One Minute Manager back in the 80’s publsihed Who Move my Cheese. It took off then, and is still selling well 13 years later. It uses the metaphor of mice who run a maze and having their cheese moved – it’s cute, but a little over simplified for my taste. But for many it helped them identifty change…especially the message that only by changing can you get your cheese.As I said it’s a little “cheezy” for my taste.
  • #14 One of the key factors in business today is the factor of the multi generational workplace we have today. As a Boomer I enjoyed many benefits coming into the workplace back in the 70’s and those extended for many years with Boomers, and their distinct attributes leading the charge.This changed with the next distinct generation – Gen X a large group, but with many negative stigma attached to them. They have been called the ‘lost generation’ or slackers. Strong dislike for authority they were late coming into the workplace.The next change were the Millenials, those born after 1975, or so, and who came of age at the turn of the century. The are the counterpoint to Gen Xers and are industrious to a fault. They also grew up with computers and their education with highly collaboratve.The challenge for today is integrating all three of these generations….and that is not easy – for managers and for marketers
  • #25 There are many leaders we could chose to observe, and perhaps, these guys are a little obvious, but there are complex stories behind their success and why they lead their markets, and how they have survived when many of their competitors have not.
  • #33 In addition to the tools that you can use there are key places you can keep an eye on tech trends. Enough watching will help you to see the REAL trends that are coming – which ones to jump on and which ones to pass on.This will save you tons of money in the long run.