This document discusses how change is impacting everyone's lives and businesses. It provides tips for dealing with change, such as innovating continuously and integrating across communication channels. Key business leaders like Apple, Amazon, Nike and Walmart are used as examples of companies innovating to remain leaders. While technology provides opportunities, it can also be distracting. The future of mail and newspapers involves continuing declines in print that requires businesses to integrate across new platforms. The overall message is to embrace change and drive innovation and integration.