The State of eCommerce by Aramex; ArabNet Digital Summit 2015ArabNet ME
Iyad Kamal, Aramex COO delivers his annual e-trends report on ecommerce growth drivers in the Middle East and shares his insights on online shopping and ecommerce transaction trends in the region.
Oorjit ‘The Perfect Platform to Engage Customers & Merchants’. We provide total solution for all kinds of e-commerce businesses. If your business idea is still nascent, we help you develop it and convert it into a successful business in the right sense.
Hamburg based secondary research company yStats.com has released a new report on business to consumer commerce conducted electronically. The “Middle East B2C E-Commerce Report 2014” indicates that E-Commerce in the region has grown significantly in recent years, and is prepared for a boom, as internet connections spread and the population becomes more familiar with online shopping. Growth rates of around 20% per year are expected for the next few years.
These 4 ecommerce success stories from the Middle East have earned a spot for themselves in an emerging market with their knowledge of local needs and problems, and have overcome the numerous hurdles the region presents.
Product Brochure: Middle East B2C E-Commerce Market 2016yStats.com
Product Brochure with summarized information of our publication " Middle East B2C E-Commerce Market 2016 ".
Find more here: https://www.ystats.com/product/middle-east-b2c-e-commerce-market-2016/
E-Commerce in the UAE: Facts and perspectivesICONICTION
E-Commerce in the UAE: Facts and perspectives (15 photos)
A joint conference co-organised by the French Business Council and the French Digital in Dubai.
The State of eCommerce by Aramex; ArabNet Digital Summit 2015ArabNet ME
Iyad Kamal, Aramex COO delivers his annual e-trends report on ecommerce growth drivers in the Middle East and shares his insights on online shopping and ecommerce transaction trends in the region.
Oorjit ‘The Perfect Platform to Engage Customers & Merchants’. We provide total solution for all kinds of e-commerce businesses. If your business idea is still nascent, we help you develop it and convert it into a successful business in the right sense.
Hamburg based secondary research company yStats.com has released a new report on business to consumer commerce conducted electronically. The “Middle East B2C E-Commerce Report 2014” indicates that E-Commerce in the region has grown significantly in recent years, and is prepared for a boom, as internet connections spread and the population becomes more familiar with online shopping. Growth rates of around 20% per year are expected for the next few years.
These 4 ecommerce success stories from the Middle East have earned a spot for themselves in an emerging market with their knowledge of local needs and problems, and have overcome the numerous hurdles the region presents.
Product Brochure: Middle East B2C E-Commerce Market 2016yStats.com
Product Brochure with summarized information of our publication " Middle East B2C E-Commerce Market 2016 ".
Find more here: https://www.ystats.com/product/middle-east-b2c-e-commerce-market-2016/
E-Commerce in the UAE: Facts and perspectivesICONICTION
E-Commerce in the UAE: Facts and perspectives (15 photos)
A joint conference co-organised by the French Business Council and the French Digital in Dubai.
Sample Report: MENA B2C E-Commerce Market 2016yStats.com
Free Report Samples for our publication "MENA B2C E-Commerce Market 2016".
Find the full updated 2019 report available for purchase at: https://ystats.com/shop/mena-b2c-e-commerce-market-2019/
Welcome to the State of Payments 2016 by PAYFORT. For the third year in a row we’re releasing our annual report that details the world of payments, eCommerce and innovation across the Arab World.
We’ve collected data from both consumers and merchants to provide you with actionable insight you can use to create a more successful, profitable and consumer focused business.
Two years ago we released our first State of Payments report, something that evolved out of a desire to increase our own understanding of consumers in the region and share that information with the growing business community throughout the Arab World.
In last year’s report, we strive to create something that not only contained the same consumer-centric data but also presented that data in a meaningful way. We wanted to create a fuller picture that incorporated the opinions of hundreds of merchants who interact with consumers on a day-to-day basis.
In this year’s report we’ve once again re-imagined how best to share the massive amount of data that is available within the Middle East’s eCommerce sectors. To do this we have refocused the report to not only explore current trends, but also address the real issues that impact merchants on a day to day basis and share meaningful solutions for the future.
Over the past three years State of Payments has become our favourite content piece and we’d love to hear your thoughts on the report. Be sure to reach out via social media using the hashtag #StateofPayments or contact us via social@payfort.com to share your thoughts. We have also provided a feedback section within the report where you can share your thoughts.
www.stateofpayments.com
Sample Report: Saudi Arabia B2C E-Commerce Market 2016yStats.com
Free Report Samples for our publication "Saudi Arabia B2C E-Commerce Market 2016".
Find the full report available for purchase at: https://ystats.com/shop/saudi-arabia-b2c-e-commerce-market-2019/
Souq.com Marketplace - Your Gateway to E-Commerce in MENASherif Magdy
If you are a Manufacturer, wholesaler, distributor, retailer or an Individual seller, then this material helps you to reach your potential customers at a Zero Cost opportunity, while having Souq.com e-commerce experts' support to grow your online business.
The Global Evolution of Digital Commerce and MENA e-Commerce 2013Melih ÖZCANLI
MENAP B2C e-Commerce Overview 2012:
Focus on Middle East, North Africa and Pakistan
Containing statistical data, trends, barriers and opportunities for B2C e-Commerce, Economic Overview, Key Economic Indicators, Retail Sales and Country Information
by
1) IORMA
2) IMRG
3) Tejuri.com
Big wins are to be had by travel merchants that capitalize on this enthusiasm for mobile and integrate a seamless payment flow into their mobile experience. But while some industry leaders are already reaping the rewards, it is still early days for mobile payments in travel. Adyen's Mobile Payments Index - Travel Edition provides a detailed breakdown of travel mobile payments and insights direct from industry experts.
The Ultimate Guide to E-Commerce Statistics in Southeast Asia & MalaysiaCK Wong
Why major e-commerce players like Rakuten, Qoo10, Groupon, LivingSocial, Rocket Internet, eBay, Naspers are venturing into Southeast Asia region? Visit ecommercemilo.com for more e-commerce insights in Malaysia and Southeast Asia.
We surveyed eCommerce Managers and CEOs from European countries and prepared the report based on their experiences and our knowledge.
What are the business trends that are going to revolutionize the eCommerce market?
What are the most important technologies to invest in next 5 years?
Why 2017 is the Year of the Bot?
Are marketplaces really worth to invest in?
Learn about the top trends in eCommerce for 2017. In this presentation, David Feinleib, Author, Entrepreneur, and CEO of Content Analytics, Inc., outlines the top global, brand & category, and retailer trends to watch in eCommerce as well as how distribution models and the shopper interface are evolving.
E-Commerce and Payments in the Middle East. Overview of the core markets in Egypt, KSA, Kuwait and the UAE. It includes detailed insight into consumer behavior, the travel market and what we can expect in years to come. Also includes credit and debit card issuance, cash-on-delivery, acceptance, chargeback, and refund ratios, m-commerce, and omni-commerce. Compares e-commerce growth between the USA, Latin America, MENA, Europe, and Asia.
Taking a look into the growing app economy throughout the Middle East & North Africa region, we examine who the typical consumer is, what they are looking for and how they find it.
Sample Report: MENA B2C E-Commerce Market 2016yStats.com
Free Report Samples for our publication "MENA B2C E-Commerce Market 2016".
Find the full updated 2019 report available for purchase at: https://ystats.com/shop/mena-b2c-e-commerce-market-2019/
Welcome to the State of Payments 2016 by PAYFORT. For the third year in a row we’re releasing our annual report that details the world of payments, eCommerce and innovation across the Arab World.
We’ve collected data from both consumers and merchants to provide you with actionable insight you can use to create a more successful, profitable and consumer focused business.
Two years ago we released our first State of Payments report, something that evolved out of a desire to increase our own understanding of consumers in the region and share that information with the growing business community throughout the Arab World.
In last year’s report, we strive to create something that not only contained the same consumer-centric data but also presented that data in a meaningful way. We wanted to create a fuller picture that incorporated the opinions of hundreds of merchants who interact with consumers on a day-to-day basis.
In this year’s report we’ve once again re-imagined how best to share the massive amount of data that is available within the Middle East’s eCommerce sectors. To do this we have refocused the report to not only explore current trends, but also address the real issues that impact merchants on a day to day basis and share meaningful solutions for the future.
Over the past three years State of Payments has become our favourite content piece and we’d love to hear your thoughts on the report. Be sure to reach out via social media using the hashtag #StateofPayments or contact us via social@payfort.com to share your thoughts. We have also provided a feedback section within the report where you can share your thoughts.
www.stateofpayments.com
Sample Report: Saudi Arabia B2C E-Commerce Market 2016yStats.com
Free Report Samples for our publication "Saudi Arabia B2C E-Commerce Market 2016".
Find the full report available for purchase at: https://ystats.com/shop/saudi-arabia-b2c-e-commerce-market-2019/
Souq.com Marketplace - Your Gateway to E-Commerce in MENASherif Magdy
If you are a Manufacturer, wholesaler, distributor, retailer or an Individual seller, then this material helps you to reach your potential customers at a Zero Cost opportunity, while having Souq.com e-commerce experts' support to grow your online business.
The Global Evolution of Digital Commerce and MENA e-Commerce 2013Melih ÖZCANLI
MENAP B2C e-Commerce Overview 2012:
Focus on Middle East, North Africa and Pakistan
Containing statistical data, trends, barriers and opportunities for B2C e-Commerce, Economic Overview, Key Economic Indicators, Retail Sales and Country Information
by
1) IORMA
2) IMRG
3) Tejuri.com
Big wins are to be had by travel merchants that capitalize on this enthusiasm for mobile and integrate a seamless payment flow into their mobile experience. But while some industry leaders are already reaping the rewards, it is still early days for mobile payments in travel. Adyen's Mobile Payments Index - Travel Edition provides a detailed breakdown of travel mobile payments and insights direct from industry experts.
The Ultimate Guide to E-Commerce Statistics in Southeast Asia & MalaysiaCK Wong
Why major e-commerce players like Rakuten, Qoo10, Groupon, LivingSocial, Rocket Internet, eBay, Naspers are venturing into Southeast Asia region? Visit ecommercemilo.com for more e-commerce insights in Malaysia and Southeast Asia.
We surveyed eCommerce Managers and CEOs from European countries and prepared the report based on their experiences and our knowledge.
What are the business trends that are going to revolutionize the eCommerce market?
What are the most important technologies to invest in next 5 years?
Why 2017 is the Year of the Bot?
Are marketplaces really worth to invest in?
Learn about the top trends in eCommerce for 2017. In this presentation, David Feinleib, Author, Entrepreneur, and CEO of Content Analytics, Inc., outlines the top global, brand & category, and retailer trends to watch in eCommerce as well as how distribution models and the shopper interface are evolving.
E-Commerce and Payments in the Middle East. Overview of the core markets in Egypt, KSA, Kuwait and the UAE. It includes detailed insight into consumer behavior, the travel market and what we can expect in years to come. Also includes credit and debit card issuance, cash-on-delivery, acceptance, chargeback, and refund ratios, m-commerce, and omni-commerce. Compares e-commerce growth between the USA, Latin America, MENA, Europe, and Asia.
Taking a look into the growing app economy throughout the Middle East & North Africa region, we examine who the typical consumer is, what they are looking for and how they find it.
Sample Report: MENA B2C E-Commerce Market 2015yStats.com
Free Report Samples for our publication "MENA B2C E-Commerce Market 2015".
Find the full updated 2019 report available for purchase at: https://ystats.com/shop/mena-b2c-e-commerce-market-2019/
Effective Measure & Spot On PR: Media Consumption & Habits of MENA Internet U...United Interactive™
Key Findings:
- 32% of MENA Internet users buy products or services online
- GCC internet users lead online shopping in MENA region
- Male and female online shoppers have different purchasing profiles
- Consumption of media by MENA Internet users during the Muslim holy month of Ramadan varied only slightly compared to July
Online E-Commerce Travel and Hotel Sector in the Middle East 2014PAYFORT
Middle East Travel and Hotel Sector Report with a focus on e-commerce and online purchasing behavior in MENA. Includes global and middle east passenger volumes, revenue volumes, global market share, low cost carriers vs traditional carriers volumes, global and middle east hotel occupancy, RevPAR and total revenue, middle east credit card acceptance ratio, % of online airline and hotel bookings, middle east internet users, middle east cards per capita, middle east % of online shoppers, and airline mobile trends.
www.payfort.com
Middle East and North African Ecommerce MarketSumit Roy
The continuing, accelerating growth and impact of the Internet on a global basis and its enabling of a new high-speed, low energy almost free infrastructure of borderless global instant online everything 24/7/365, is seeing unparalleled impacts on society and economies globally. Citizens around the world increasingly use advanced technology and global communication networks to live, work, socialise, be informed and entertained though the use of online services via personal devices such as PC’s, Smartphones and computer tablets (e.g. the iPad) and SMART TV’s. One dimension and sector being affected by this accelerating technology led evolution, concerns the technology enabled consumer and the sale of goods and services to those consumers, both domestically and globally. Nowhere is the impact of this “e”volution being felt more than in the Retailing Sector
eRetail trends and 7 actionable steps to maximize your revenueAcapture
eRetail trends and 7 actionable steps to maximize your revenue
The insights from this presentation were discussed by Acapture's research analyst, David Martin, at eRetail Europe 2016, held in Amsterdam, the Netherlands.
Steps to maximize your revenue
Step 1: Breathing space
Step 2: Stay sensitive
Step 3: Let your customer know they can pay the way they want
Step 4: Let it fail before it fails
Step 5: Fill… check… proceed
Step 6: Say it clearly
Step 7: Demand response code and BIN analysis
"Digital Banking" by Nikolay Spasov
The presentation was part of the 2016 Digital Marketing Masterclass organized by Interactive Advertising Bureau (IAB) Bulgaria and New Bulgarian University (NBU). The scope of the lecture is to present the current trends in banking and the available technologies that are supporting the industry.
Join your financial customer’s journey and see critical touchpoints that impact revenue. These stats prove superb customer experiences move business forward.
Around 1% to 3% of GMV per month is lost into leakages under various scenarios like overcharges levied by the marketplaces on commissions, pick and pack and weight handling charges, payments due on unpaid order, damage returns, carrier damages, replacement and returns.
Learn more about these intricated scenarios and how to handle it, with us.
Subscribed World Tour Keynote: London, 2015Zuora, Inc.
Zuora CEO, Tien Tzuo, kicks off Subscribed 2015 in London with a powerful keynote addressing the global impact the Subscription Economy is making on businesses, consumers and technology. He shares the stage with Anthony Fletcher, CEO of Graze, Pete Tomlinson, Sales & Marketing Director, KCOM and Mark Beard, Marketing & Circulation Director at The Economist.
LSA Bootcamp Charlotte: How to Hire a Digital Marketing Vendor (BIA/Kelsey)Localogy
This presentation was given to an audience of local businesses at the LSA Bootcamp, a one day digital marketing intensive, in Charlotte 7/26/15. For more about the event and for a look at future events visit www.LSABootcamp.com.
CASE STUDY: How insights on your customer’s end consumers can help your B2B s...B2B Marketing
CASE STUDY: How insights on your customer’s end consumers can help your B2B sales
Javier Nieto, Vice president of global marketing, eCommerce, Worldpay.
Our first Leeds Online Seller Meetup held on 7th April in Leeds Beckett University was really successful. We had attendance of 20 online
businesses and a representative from local chamber of commerce. There was an interesting mix of businesses selling fancy clothes, books to kitchen doors.
Deck on the Impact on Customer Loyalty of the challenging economic, regulatory and technology environments 2009 – 2010. Publically available data were reviewed and extrapolations were made where necessary.
2016 State of B2B Digital Marketing Report - SlidesDemandWave
Nearly 300 B2B marketing leaders weighed in the biggest digital marketing challenges of 2016. Check out presentation and discover:
- The most effective tactics for winning more customers with digital
- Where marketers are planning to invest in 2016
- How to take on the #1 B2B digital challenge - measuring and proving ROI.
Prep to have your best year, yet. Get insight from our team to get started!
VWO’s eCommerce Consumer Survey Report for 2017 dives deep into the challenges associated with eCommerce. The report also covers how enterprises can address these challenges, and understand what makes a customer tick and stick with an eCommerce venture.
Here’s a brief of what the report entails:
- Challenges faced by eCommerce enterprises at various stages of a customer lifecycle
- Business expansion challenges
- Low conversion rate
- Importance of mobile optimization
- Omnichannel approach in the eCommerce industry
Order and inventory fulfilment
How to orchestrate memorable B2B customer experiencesMichael Ballard
B2B marketing is undergoing a fundamental shift. As digital channels evolve and e-commerce becomes increasingly important, there are new challenges and obstacles to overcome. In spite of these challenges, B2B marketers are rallying to meet the rising tide of customer expectations against the backdrop of an inherently complex B2B buying cycle. Join Suresh Vittal, Vice President, Marketing Strategy, Digital Marketing at Adobe and Michael Ballard, Demand Generation Strategy and Operations Manager at Lenovo, to learn more about the dynamics of B2B marketing and how companies are successfully leveraging the power of marketing technologies to deliver memorable customer experiences.
Want to analyse your clients’ data automatically?
Try our Omni Insights tool. It helps marketing consultants create interpreted, actionable dashboards in less than a minute.
You can find it here: https://www.omniconvert.com/insights
Instantly, you will get the most important GA reports visualized with interpreted insights and you can go over the findings, and build actionable reports.
Customer experience (CX) marketing is complex, crossing organizational and communication channels throughout the entire company. That’s why many companies rate their efforts low.
5. What are the 3 phases of a successful e/m-commerce?
5
Convert
Retain
Attract
Marketing /
Lead generation
User Experience
Delivery / Customer
service
18. I go directly to websites I have used in the
past. 58%
I go directly to websites I know the
web address for. 40%
38%I search for particular brands or
products on a search engine.
I go to sites recommended
by friends/family.
36%
I follow links from
comparison sites.
25%
19. Search
engine
optimisation
(SEO)
How merchants drive CBT traffic (%)
21
26
31 29 27
22
28
24 23
1
Unique,
publically
known
brand
Search
engine
marketing
(SEM)
Marketplace
listings
Marketplace
advertising
Affiliate
marketing
Price /
product
comparison
listings
Social
media
Recommend
-ations
Other
SEO is the most popular method for
driving cross-border traffic (31%)
25. I don’t want to pay shipping costs. 47%
I want to be sure to receive my item. 41%
36%
It is not clear how much
duties/customs taxes I will have to
pay
I want free returns 35%
They want reassurance on shipping & return
policies
26. 1 out of 2 online buyers would
purchase more if they were
reassured by your check-out page.
1 out of 5 drops purchase if
they are forced to create an
account.
They want a secure payment method
27. Bringing pieces together
Localise for them
Simplify their
Guest checkout
Website language
Purchase currency
Customer support
Payment options
Go mobile
Reassure them
Delivery options and prices
Total landed price
Protection in case of non-delivery
Secure payment
Customer support
50. How is NPS calculated?
50
How likely are you to recommend [Business Name] to a friend or a colleague?
Using the LTR Question
50
% Promoters 9 and 10’s % Detractors 0-6
Net Promoter Score
(NPS)
Very LikelyNot at all Likely
8765 9 1043210
Customer-advocates Disappointed or non-delighted,
possibly spreading bad word of
mouth
Example: 100 surveys
Promoters 80%
Passives 5%
Detractors 15%
80%-15% = 65% NPS
53. Important tips to bring back return customers
Merchandising Tools to show the most fitting product first
Great filters/navigation options
Tokenization to save user payment information
A/B testing (Google website optimizer)
Visitor tracking, form dropout
Recommendation engines (3rd party installs)
GeoIP: Don’t make people go through steps if you know where they are!
Remember what people have done before
53
62. Two sided network
MERCHANTS &
DEVELOPERS
CONSUMER ENGAGEMENT
Increasing transactions per customer
14,5+ MILLIONS OF
merchants and developers
MORE DATA
More than 1B transactions
per quarter
CONSUMERS
188M
active customer accounts