Patients can help improve healthcare by providing feedback through surveys and ratings of their experiences with clinical services and departments. The UK government will encourage more widespread use of patient experience surveys and real-time feedback to gain patient perspectives on the quality of care received. Patients will be enabled to rate services and clinical departments to help assess the quality of care provided.

1. How patients can help make healthcare better [email_address]

18. “ We will also encourage more widespread use of patient experience surveys and real-time feedback . We will enable patients to rate services and clinical departments according to the quality of care they received” Equity and Excellence , 2010