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Paperless Billing Strategy for B2C
The document discusses the benefits and strategies of transitioning to paperless billing, highlighting the cost savings, increased customer satisfaction, and environmental benefits of e-billing. It outlines effective methods to encourage customers to adopt electronic billing channels and the essential elements involved in the process. Additionally, it presents Billtrust as a leading provider of billing services with a strong focus on technology and customer retention.
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Paperless Billing Strategy for B2C
- 1. Paperless Billing Strategies Mitch Rose VP Marketing and Billing Strategy Billtrust Improving Your Billing. Improving Your Business.
- 2. Follow Along Want to Tweet, LinkedIn, or Facebook update along? #TransformYourBilling Improving Your Billing. Improving Your Business. @_Billtrust
- 3. Irony? 3 Improving Your Billing. Improving Your Business.
- 4. The “Green” StampWe Need To See Go Green, Go Electronic USA GO GREEN 4 Improving Your Billing. Improving Your Business.
- 5. High Impact Trends Changing Customer Expectations Growing Role of Online USPS Struggles 5 Improving Your Billing. Improving Your Business.
- 6. Businesses must transform their billing processes now to address the changes that lie ahead… Go Paperless! Improving Your Billing. Improving Your Business.
- 7. Triple-Play Impact… EverybodyWins …average savings by converting 75% to eBill from paper delivery …increase in overall level of 17% satisfaction with biller** …trees saved if 20% more people 1.8M switch to eBill ** Billtrust proprietary billing research 2007 through 2010 Improving Your Billing. Improving Your Business.
- 8. What is meantby paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels? What are effective approaches to migrating bill recipients to electronic channels? Improving Your Billing. Improving Your Business.
- 9. e-Adoption Defined Paper & postage disappear Improving Your Billing. Improving Your Business.
- 10. What is meantby paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels What are effective approaches to migrating bill recipients to electronic channels? Improving Your Billing. Improving Your Business.
- 11. Can There Be“Paper” In “Paperless”? Batching Bill Messaging - Reducing Bill Design TransPromo paper’s impact Address Management Bill Accuracy Improving Your Billing. Improving Your Business.
- 12. Batching… …Combining different bills destined for the same billing address into 1 envelope to reduce postage & envelope costs Without Batching INVOICE INVOICE Cost Estimate ABC ELECTRIC ABC ELECTRIC ANYTOWN, USA ANYTOWN, USA 2 Invoices x $.50 Per Envelope $15.26 $15.26 $ 1.00 Total Charges With Batching INVOICE INVOICE Cost Estimate ABC ELECTRIC ABC ELECTRIC 1 Invoice ANYTOWN, USA ANYTOWN, USA x $.50 Per Envelope $ 0.50 First Bill Charge $15.26 $15.26 1 Additional Page x $.05 Per Page Fee $ 0.05 Extra Pages Charge $ 0.55 Total Charges Improving Your Billing. Improving Your Business.
- 13. Bill Design Improving YourBilling. Improving Your Business.
- 14. Focus on MailIntegrity Permit #3 Billtrust Improving Your Billing. Improving Your Business.
- 15. Address Cleansing Improving YourBilling. Improving Your Business.
- 16. Bill Marketing Bills are the most widely read customer documents that any enterprise produces 95% 63% …of transactional …of customers prefer documents are opened statements that and read include personalized, relevant offers Improving Your Billing. Improving Your Business.
- 17. Bill Marketing withBilltrust Dynamic Bill Messages Pre-Printed Inserts Insert 360 Improving Your Billing. Improving Your Business.
- 18. Online Site AsMarketing Tool Improving Your Billing. Improving Your Business.
- 19. What is meantby paperless billing? Can there be some “paper” in paperless? What are the key electronic channels What are effective approaches to migrating bill recipients to electronic channels? Improving Your Billing. Improving Your Business.
- 20. How Consumers PayBills Improving Your Billing. Improving Your Business.
- 21. Key Electronic Channels:Biller Direct Win for bill recipient: • Exact replica of paper bills • Summary of data • Customizable fields • Deliverability best practices • Tracking reports • Account linking • Payment history • Security • Messaging Improving Your Billing. Improving Your Business.
- 22. Key Electronic Channels:Consolidator Win for bill recipient: • Ability to go to one place to view bills (and in some cases pay bills). • Only one user ID and password to remember • Eliminates paper Improving Your Billing. Improving Your Business.
- 23. Key Electronic Channels:Mobile Improving Your Billing. Improving Your Business.
- 24. Ways to Receivee-Payments 100% 90% 80% 70% 60% One Time Payments Online Billing 50% AutoPay 40% eLockbox CustomerCare 30% 20% 10% 0% Improving Your Billing. Improving Your Business.
- 25. What is meantby paperless billing? Can there be some “paper” in paperless? What are the key elements of electronic channels What are effective approaches to migrating bill recipients to electronic channels? Improving Your Billing. Improving Your Business.
- 26. Objections to eBilling NACHA’s Council for Electronic Billing and Payment, 2/11: Billing Benchmark Study Improving Your Billing. Improving Your Business.
- 27. e-Adoption Messaging Reduce Paper Clutter Save Time Go Green Convenience - Online Promotional Offer Improving Your Billing. Improving Your Business.
- 28. Ways To Communicate Message On The Bill Bill Insert Special Letter Improving Your Billing. Improving Your Business.
- 29. Ways To Communicate Website Message On Hold Message Special Events Customer Service Reps Improving Your Billing. Improving Your Business.
- 30. Ways To Communicate Use your email list Use your product Improving Your Billing. Improving Your Business.
- 31. eBilling Adoption Improving YourBilling. Improving Your Business.
- 32. Online Billing CustomersPay in 10 Days Improving Your Billing. Improving Your Business.
- 33. eBilling Tracking Improving YourBilling. Improving Your Business.
- 34. Improving Your Billing.Improving Your Business.
- 35. Who is Billtrust? ►Billtrust is a leading Billing Service Provider ►Technology Based ►End to End Billing Solution ►800+ Customers ►99% Annual Customer Retention ►PCI Level 1 Certified, SSAE 16 Audited Improving Your Billing. Improving Your Business.
- 36. Follow Along Want to Tweet, LinkedIn, or Facebook update along? #TransformYourBilling Improving Your Billing. Improving Your Business. @_Billtrust
- 37. Questions? Mitch Rose mrose@billtrust.com 609-235-0822 Improving Your Billing. Improving Your Business.
Editor's Notes
- #3 Follow us on Twitter at handle @_BilltrustLike us on Facebook at facebook.com/Billtrust.CompleteBillingFollow our company page on LinkedInShare your thoughts on the Billtrust Implementation webinar by using Hashtag TransformYourBilling
- #37 Follow us on Twitter at handle @_BilltrustLike us on Facebook at facebook.com/Billtrust.CompleteBillingFollow our company page on LinkedInShare your thoughts on the Billtrust Implementation webinar by using Hashtag TransformYourBilling