Transaction Intelligence (TI) Monthly report for September, 2012. This report provides a brief overview of the overall outsourcing market activity for the month and includes the following: • Trailing three-month average of outsourcing deals • Split of outsourcing deals by function and industry vertical • Geographical split and analysis of the level of deal activity • Key outsourcing deals signed in September 2012 We would be happy to receive your feedback on this report and/or on the TI offering.

1. Transaction Intelligence
Monthly Report
September 2012
EGR-2012-6-R-0583

2. Outsourcing transactions | Trailing three-month
average
Trailing three-month average of outsourcing transactions1
200
180
160
140
120
100
80
60
40
20
0
Sep 2011
Oct 2011
Mar 2012
June 2012
Jan 2012
Feb 2012
Nov 2011
Apr 2012
July 2012
Aug 2012
Sep 2012
Dec 2011
May 2012
1 Includes only transaction signings that were publicly disclosed
Source: Everest Group Transaction Intelligence Database
Proprietary & Confidential. © 2012, Everest Global, Inc. 2

3. Outsourcing transactions | By function and industry
vertical
Split of outsourcing transactions announced by function Split of outsourcing transactions announced by industry
Number of transactions Number of transactions
100% = 148 91 133 100% = 148 91 133
Both 3% 3% 1%
Others2 16% 14%
23% 20%
BPO 31% 29% Technology 3% 4%
Energy & utilities 4% 8% 4%
Retail 5% 1% 8%
Telecom 5% 5%
4%
5%
Government 17%
26%
Healthcare 9% 24%
Defense 2%
77% 4%
ITO 68% Travel & transport 8% 3%
66% 5%
7% 5%
Manufacturing 9%
8% 8%
4%
BFSI1 22% 19% 14%
Sep 2011 Aug 2012 Sep 2012 Sep 2011 Aug 2012 Sep 2012
1 BFSI – Banking, Financial Services, and Insurance
2 Others include conglomerates, advertising, media and entertainment, education, etc. Also includes any transactions where buyer name
was not disclosed
Source: Everest Group Transaction Intelligence Database
Proprietary & Confidential. © 2012, Everest Global, Inc. 3

4. Outsourcing transactions | By key buyer geography1
M-o-M change in three-month trailing average of outsourcing transactions
Increased Similar Decreased Aug 2012
activity2 activity2 activity2 Sep 2012
Finland
Sweden
Canada Norway Russia
Denmark
Netherlands UK Belgium
Germany
Switzerland France Austria
US Spain Italy Japan
UAE India
The Philippines
Colombia
Brazil
Australia
Outsourcing transactions
Chile
45 41
33 23 24
18 21 19
North America UK Rest of Europe Others3
1 Buyer geography is the buyer location or the signing regions associated with the transaction
2 Increased activity: >10%; Similar activity: (+/-)10%; Decreased activity: <(-)10%
3 Others include Asia-Pacific, Middle East, Africa, Latin America, and deals where the signing region was not publicly disclosed
Source: Everest Group Transaction Intelligence Database
Proprietary & Confidential. © 2012, Everest Global, Inc. 4

5. Key outsourcing deals signed in September 2012
Industry Signing Deal value Contract Functional
Buyer vertical region Service provider (US$ million) duration scope
Zurich Financial Services Insurance Switzerland CSC 1,3001 7 years ITO
Generalitat de Catalonia Government Spain T-Systems 514 ITO
(Spain)
Department of Homeland Government U.S. Unisys 504 5 years ITO
Security (U.S.)
Federal Aviation Government U.S. Harris Corporation 331 7 years ITO
Administration (U.S.)
Unknown client Others N/A Accenture 280 5 years ITO
Buckinghamshire County Government UK Updata 162 4 years ITO
Council (UK)
Schneider Electric Technology U.S. Xerox 153 7 years ITO
Australian Tax Office Government Australia Serco 145 5 years BPO
US Army Defense U.S. CGI 143 3 years BPO
Tesco Retail UK Sentrum 105 15 years ITO
1 Contract value estimated
Source: Everest Group Transaction Intelligence Database
Proprietary & Confidential. © 2012, Everest Global, Inc. 5

6. The Transaction Intelligence offering can be accessed as a
subscription to the on-line database or via a custom
research request
The on-line database allows users to:
 Search for outsourcing transactions based upon service provider name, buyer
name, scope, signing date, and other attributes
 Conduct real-time analyses based on industry, geography, key functions
 Generate professional, one-page summaries for each outsourcing transaction
Online
 Export transaction details to MS-Excel spreadsheet format
database  Export MS-Excel and PowerPoint friendly editable charts
Our custom research can help companies:
 Analyze the market trends for a particular geography or buyer industry to validate
business assumptions
 Study the contract renewal trends of a specific segmentation, enabling
identification of potential buyer targets
Customized  Customize business development approach to transaction
analysis  Perform functional deep-dive to analyze outsourcing deals and related market
trends based on publicly available information of publicly announced contracts
Proprietary & Confidential. © 2012, Everest Global, Inc. 6

7. Overview of the TI capability
Transaction Intelligence (TI) is the largest and most comprehensive database of outsourcing
transactions. TI contains information which is collected and validated from multiple secondary
sources. The database structure facilitates easy queries of the information and quick analysis of
the transactions.
 TI contains ~20,000 outsourcing transactions, including ITO and BPO
 Over 30 data points captured for each transaction
 More than 95% of the transactions are post 2000
 Around 150 deals are added each month
 The database is not exhaustive because it only includes transactions that are publicly
available. Periodic analysis reveals that the TI database tracks approximately 30-35% of the
total outsourcing market
To know more about how to subscribe to Transaction Intelligence database, please write to
TIteam@everestgrp.com.
Proprietary & Confidential. © 2012, Everest Global, Inc. 7

8. Appendix: Additional research references
The following documents are recommended for additional insight on the topic covered in this Research Report. The
recommended documents either provide additional details on the topic or complementary content that may be of interest
1. Global Locations Compass – The Philippines (EGR-2011-2-R-0637); 2011. This research report provides detailed data and
in-depth analysis of the Philippines global services sector, and is intended to enable the development of a holistic perspective on
the country
2. Market Vista: Q1 2012 (EGR-2012-8-R-0685); 2012. This report includes data, analysis and insights on transaction trends,
information on major deals, captive market dynamics, and fact-base for offshoring destinations in Asia. Also included is the
Standard Locations Database that tracks 23 leading offshore locations
3. Transaction Renewal Analysis – January 2012 to December 2012 (ERI-2011-6-O-0511); 2012. The analysis is aimed at
providing a list of outsourcing transactions that are coming up for renewal. The database contains key deal parameters like
names of buyer and service provider, buyer industry, functional and geographic scope of the contract, contract value, start and
end dates, and contract description. The analysis is useful for pursuit teams to strategize entry into or expansion of existing
relationships into buyer organizations
For more information on this and other research published by the Everest Research
Institute, please contact us:
Rahul Kumar, Director (Business & Information Services): rahul.kumar@everestgrp.com
Amara Shyam Sundar, Knowledge Associate: shyam.amara@everestgrp.com
Everest Research Institute
Two Galleria Tower
13455 Noel Road, Suite 2100 Phone: +1-214-451-3110
Dallas, TX 75240 E-mail: info@everestgrp.com
Proprietary & Confidential. © 2012, Everest Global, Inc. 8

9. About Everest Group
Everest Group is an advisor to business leaders on the next generation of global services with a
worldwide reputation for helping Global 1000 firms dramatically improve their performance by
optimizing their back- and middle-office business services. With a fact-based approach driving
outcomes, Everest Group counsels organizations with complex challenges related to the use
and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Through its practical consulting, original research and industry resource services, Everest Group
helps clients maximize value from delivery strategies, talent and sourcing models, technologies
and management approaches. Established in 1991, Everest Group serves users of global
services, providers of services, country organizations and private equity firms, in six continents
across all industry categories. For more information, please visit www.everestgrp.com and
research.everestgrp.com.
Proprietary & Confidential. © 2012, Everest Global, Inc. 9

10. Everest Group
Leading clients from insight to action
Everest Group locations
Dallas (Headquarters): info@everestgrp.com
+1-214-451-3000
New York: info@everestgrp.com
+1-646-805-4000
Toronto: canada@everestgrp.com
+1-416-865-2033
London: unitedkingdom@everestgrp.com
+44-207-887-1483
Delhi: india@everestgrp.com
+91-124-496-1000
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
Proprietary & Confidential. © 2012, Everest Global, Inc. 10