You spoke, we listened and made some changes to how we do business. To find out more about aquatic and fitness across the region, visit www.tr.qld.gov.au/pools

1. OUR SURVEY
Thank you for your great feedback!

2. You spoke; we listened
And we’ve made some changes
that we want to share with you

3. Update uniforms and include name badges.
We’ve just introduced new corporate uniforms to
our staff. Our lifeguard uniforms will commence
in September.
1

4. 2
Use email or SMS to alert patrons
when a class is cancelled or
school carnivals are on.
We’ve started alerting gym class
participants if a class has been
cancelled. We’ll strive to alert
members on other aspects
of our service.

5. 3
Promote more of the children’s and adult’s activities.
We’ve started promoting our summer season activities.
More info can be found on Facebook
www.facebook.com/mbacandhfr and on
our website www.tr.qld.gov.au/pools

6. 4
Get TV screens that show group
fitness timetable and events
in the gym. We’ve bought new
screens and advertising will start
in September.

7. 5
List your hydrotherapy pool details including
forms on the website. They’re up! Check out
www.tr.qld.gov.au/pools

8. 6
Let all staff know
about all aspects of
the facility to help
with enquiries. We’ve
increased staff training
and information sharing.

9. 7
Schedule more classes for younger members,
family fitness classes, seminars, movie nights and
family fun days. Take a look at the school holiday
programs to kick start with the kid’s active program.
A summer program is also on its way! Keep a watch
on Facebook www.facebook.com/mbacandhfr, your
letter box and the website. www.tr.qld.gov.au/pools

10. 8
Bring back afternoon Group
Power classes and schedule
different after work fitness
classes. We’re trialling new
evening classes for the summer
timetable including Group Power,
Pilates Barre, and Zumba.

11. 9
Replace older equipment. We’ve purchased a
number of new machines including the SDrive, Air
Dynne Bike and 90° Leg Press.

12. 10
Run more local
charity events like the
biggest morning tea.
Great idea! We’re in
the planning stages
already. Stay tuned!

13. 11
More consistent aquatic rules. We’re making this
happen with more training around policies and
customer service.

14. 12
Give Waves Swim School greater consistency in
instructors and more personalised service. We love
our Waves Swim School, so we’ve increased staff
training to deliver this.

15. 13
Sell healthier options at the café. Our cafés
are trialling new menus, so come and try their
new selections.

16. 14
More members competitions and prizes. Great idea!
Visit the gyms and enter into the Olympics, monthly
competitions and yes there are prizes.

17. Thank you for your praise
for our staff and our facilities
This is what you had to say when we asked
‘what has changed in the past 6 months?

18. • Customer service has improved in consistency - greetings,
smile, humour
• Spacious, cleanliness, safety and a sense of community
• A more inclusive feel
• More and better equipment
• More and better range of classes
• Facebook, communication and customer service has
improved and more professional
• New showers and hairdryers in the ladies change room -
thank you
• Improvements to the general look of the centres
• Pools are cleaner
• The spa and pools are at a good temperature, the change
rooms are always clean and the showers are hot

19. • Feels more community involvement with family nights and
other activities
• The intensity of programs has increased and the layout of
gym equipment
• More variety with exercise programs and more advertising
through emails which is great
• Outdoor pool is open for longer period which is really nice
• Keep throwing in some extra fun classes, these are great!
• Free swim with swimming lesson
• Impressed with café pricing, could get a big bottle of water
and food. Makes for a family friendly place.
We will continue to strive to enhance
the lifestyle of our communities!

20. 07 4688 6330 I www.tr.qld.gov.au/pools