The document outlines principles of operations and supply management, emphasizing efficiency, effectiveness, quality, and productivity in transforming resources into products. It details the supply chain processes including planning, sourcing, making, delivering, and returning, and highlights the importance of integrating operations-related strategies with analytics to enhance decision-making. Operations and supply management is defined as the design, operation, and improvement of systems that create and deliver a firm's primary products and services.

1. • Operations and Supply management Principle:getting
work done quickly, efficiently, without error, and at low cost
• Operations: Manufacturing and service processes used to transform resources into
products
• Supply Chain: Processes that move information and material to and from the firm
• Efficiency: lowest possible cost (time, effort, resources and without waste)
• Effectiveness: doing the right things to deliver the most value
• Quality: fit for purpose
• Value : quality divided by price

2. • Productivity is a measure of how well resources are used .
• Productivity is a relative measure
• Must be compared to something else to be meaningful like firm with firm or same
firm over time
• Partial productivity measures compare output to a single input
• Multifactor productivity measures compare output to a group of inputs
• Total productivity measures compare output to all inputs

3. • Supply Chain Processes
• Planning –operate an existing supply chain
• Sourcing – selection of suppliers that will deliver the
goods and services needed
• Making – producing the major product or service
• Delivering – logistics processes such as selecting carriers,
coordinating the movement of goods and information,
and collecting payments from customers
• Returning – receiving worn-out, excess, and/or defective
products back from customers

4. • OSM Success Depends On
• Clever integration of a great operations-related strategy
• Processes to deliver products and services
• Analytics to support the decisions needed to manage the firm
• Operations and Supply Management Strategy
• The setting of broad policies and plans that will guide the use of the resources needed by
the firm to implement its corporate strategy.
• Corporate strategy planning process that coordinates operational goals with those of
the larger organization
• Operations and Supply Management
• It is defined as the design, operation, and improvement of the systems that create and
deliver the firm’s primary products and services. OSM is a functional field of business with
clear line management responsibilities