In this session, we share different facets of existing operating models changes and associated benefits of the cloud through organization, autonomy, and stewardship. These customers will discuss large scale change, speed to delivery for the organization, and resulting staffing model changes with cloud adoption. These allow the presenting organization to keep up with customer demand, build internal aptitude, and reduce costs for the organization.

1. P U B L I C S E C T O R
S U M M I T
Washington, DC

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S U M M I T
Operating Models: How Does
Your Operating Model Change
and Scale in the Cloud?
Cemil Browne
ANZ Practice Manager
AWS
3 0 9 0 9 2
Elizabeth Boudreau
Healthcare Executive Advisor
AWS

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Cloud adoption is not just a
technical problem.

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Overview of Cloud Operating
Models

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An Amazon flywheel drives our ability to rapidly experiment with software and services.
Introduction
Customer
Value
Customer
Experience
Adoption
Feedback
Experiments
Reduce
Time to
Value
Decouple &
Empower
Customer Experience
We obsess over our customers. We listen
to them. We anticipate their needs. We
surprise and delight them frequently.
Adoption
Happy customers choose us and tell their
friends.
Our products are leveraged by customers in
ways we never dreamed of.
Reduce Time-to-Value
We reduce time to value by balancing
business, design, and engineering concern
within each product team. We leverage
automation to test and release features
frequently.
Experiments
Insights allow us to make informed
decisions on which experiments customers
value, and which ones are ignored. All of
this drives our continuously evolving
roadmap of product investments.
Decouple & Empower
We enable teams to self-manage and
release independently. Teams are
accountable for the full technology stack
and lifecycle for their products, and for not
causing disruptions to other products.
Feedback
As products gain customers, and are used
in more contexts, the more feedback we
receive. This feedback is analyzed to gain
valuable insights.

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Why is People and Org Transformation important?
70% of customer challenges are non-technical.
• Corporate culture and values
• Operating and delivery model
• Organizational structure
• Power distribution and control systems
• Roles, skills and career paths
• Compensation and incentives
• … and Leadership

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The journey to a modern, cloud-enabled enterprise
is mostly about transforming the people and how they
operate.

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Customers don’t have to be external to your enterprise.
OperatorsExternal Business Stakeholders
You will also find them in the Business, in IT, and in the C-Suite.
All must all be considered carefully to ensure the way
your company offers cloud to its customers aligns with
the value and outcomes they want it to enable.
Developers

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Different customers have different needs.
OperationsExternalBusinessStakeholders
Individual customer needs shape what they will consider a positive experience…
Response Time New Features Personalization
Access New Tech Time to Value Test and Learn
Ease of Use Self-Service Build It, Run It
Visibility Auditability Resiliency
Security Cost Stability
CustomerExperience
Developers

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How do I ensure I deliver experiences that surprise and delight my Customers?
Finance
Business
Human
Resources
Infrastructure
Operations
Security
The Customer
Applications
Stakeholders
By moving to a modern
operating model that
enables consumers and
suppliers to work together
to provide a superior
experience to each other,
the enterprise, and its
Customers

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How do we define an Operating Model?
ITSM
OperationsEngineering
PlatformApplications
Business Software
Custom Developed or
Common of the Shelf
Platform Infrastructure
Compute | Network | Storage
Middleware | Runtime | Data
Operations | Security
Develop, Build, and Test
All activities needed to define
and validate Platform
Infrastructure or Business
Applications
Deploy, Operate, and
Manage
All activities needed to deploy
and support platform
infrastructure and applications
in production
Using a simple 2x2 matrix, we can illustrate who is responsible for different pieces of the IT
lifecycle

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Retire
Retain Refactor
Repurchase
Replatform
Rehost
Determine
Discover
RearchitectLift
& Shift
Lift
& Reshape
Drop
& Shop
Sustain
Grow
Optimize
Traditional
Ops
Cloud
Ops
DevOps
OperationsEngineering
PlatformApplications
Dev
Ops
Dev Team /
COTS
Cloud Platform
Engineering
ITSM
OperationsEngineering
PlatformApplications
Dev
Ops
DevOps
Teams
ITSM
Cloud Platform Engineering
How does my Operating Model affect my migration path to AWS?
Migration paths should be chosen to support desired business outcomes,
not to speed up migration.
OperationsEngineering
PlatformApplications
DevOps
Dev Team /
COTS
Cloud
Platform
Engineering
Cloud
Operations
App
Ops
Platform
Ops
ITSM

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Internal
Operations
Team(s)
OR
Managed
Service
Provider
Cloud
Platform
Engineering
What Operating Models do we most commonly observe in enterprises?
Dev Team /
COTS
ITSM
OperationsEngineering
PlatformApplications
Sustain
“Traditional Ops”
Grow
“DevOps”
Optimize
“CloudOps”
OperationsEngineering
PlatformApplications
DevOpsDev Team /
COTS
Cloud
Platform
Engineering
Cloud
Operations
App
Ops
Platform
Ops
ITSM
OperationsEngineering
PlatformApplications
DevOpsDevOps
Teams
Cloud
Platform
Engineering
ITSM

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What Operating Models do we recommend?
Sustain
“Traditional Ops”
Grow
“DevOps”
Optimize
“CloudOps”
OperationsEngineering
PlatformApplications
DevOpsDev Team /
COTS
Cloud Platform
Engineering
ITSM
OperationsEngineering
PlatformApplications
DevOpsDevOps
Teams
ITSM
Cloud Platform Engineering
OperationsEngineering
PlatformApplications
DevOpsDev Team /
COTS
Cloud
Platform
Engineering
Cloud
Operations
App
Ops
Platform
Ops
ITSM
Transitional Strategic Strategic

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How do we do this?

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Sourcing Options
Business IT/Alignment
Infrastructure
Operations
Security
Architecture
Enterprise Architect
Operations Architect
Security Architect
Cloud Enterprise Architect
Cloud Operations Architect
Cloud Security Architect
Compute Engineer
Storage Engineer
Network Engineer
Middleware Engineer
App Platform Engineer
Cloud Infrastructure
Engineer
Build/Release Engineer
Capacity Planner
Incident Management
Cloud Operations Engineer
Cloud SysOps Admin
Product Owner Relationship Managers
Portfolio Managers
Senior Business Analyst
Cloud Security Engineer
Cloud SecOps Admin
Security Engineer
IAM Engineer
Policy & Compliance
Cloud Role
Cloud Role
Cloud Role
Cloud Role
Typically Sourced from:
Typically Sourced from:
Typically Sourced from:
Typically Sourced from:
Cloud Role Typically Sourced from:
Project Management
Agile Scrum Master
Project Manager
Product Manager
Typically Sourced from:Cloud Role
Data
Big Data Architect
Cloud Data Engineer
Cloud AI/ML Engineer
Cloud Data Scientist
Data Architect
Data Platform Engineer
Database Admin
Data Architect
Typically Sourced from:Cloud Role
Applications
Cloud Solutions Architect
Cloud Software Engineer
Enterprise Architect
Solutions Architect
Application Developer
Cloud Role Typically Sourced from:

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Elements of a Successful Journey
Executive
Sponsorship
Cloud-First
Strategy
Principles &
Standards
Experiment
Cloud Center
of Excellence
Organizational
Change
Adoption
Roadmap
Align on business requirements; bring all stakeholders with you
Define Architectures, patterns, governance; measure, monitor, iterate
Publish guidance and guard rails for how to adopt cloud successfully
Provide centralized expertise; guide decentralized innovations
Define new operating models, policies, processes, economics; provide training
Start small and iterate, measure, manage and update plan
Create your vision; incentivize team members to follow your lead

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Q&A

22. Thank you!
© 2019, Amazon Web Services, Inc. or its affiliates. All rights reserved.P U B L I C S E C TO R
S U M M I T
Cemil Browne
ANZ Practice Manager
AWS
brocemil@amazon.com
Elizabeth Boudreau
Healthcare Executive Advisor
AWS
eboudre@amazon.com

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