OPERA Central Systems Overview

1. WELCOME TO OPERA
Central Systems
Overview

2. Environments
 Interfaced
Interfaced
 Integrated
Integrated
 Mixed
Mixed

3. What Modules Make up
Central Systems
 ORS – Opera Revenue Management System.
ORS – Opera Revenue Management System.
 OCIS – Opera Central Information System.
OCIS – Opera Central Information System.
 SFA – Sales Force Automation
SFA – Sales Force Automation
 OEDS – Opera Electronic Distribution Services
OEDS – Opera Electronic Distribution Services
 Myfidelio – myfidelio.net Distribution provider
Myfidelio – myfidelio.net Distribution provider

4. Key Features ORS
 Provides distributed PMS clients with the ability
Provides distributed PMS clients with the ability
to have a central Reservations office.
to have a central Reservations office.
 Daily Rates – BBAR functionality
Daily Rates – BBAR functionality
 Easier Channel management.
Easier Channel management.
 Campaign management as add on.
Campaign management as add on.
 So what is the difference between Opera Multi
So what is the difference between Opera Multi
property and ORS?
property and ORS?

5. OCIS Key Features
 Central profile management
Central profile management
 Overall production statistics on Profiles.
Overall production statistics on Profiles.
 Match and Merge functionality (Interfaced
Match and Merge functionality (Interfaced
environments).
environments).
 Membership
Membership
 Corporate Agreements
Corporate Agreements
 Profile Distribution
Profile Distribution

6. SFA Key Features
 Lead sending to Properties.
Lead sending to Properties.
 Campaign management
Campaign management
 Sales Rep Dashboards
Sales Rep Dashboards

7. OEDS
 Opera Electronic Distribution
Opera Electronic Distribution
• GDS Connectivity via Pegasus or Wizcom
GDS Connectivity via Pegasus or Wizcom
• ADS Connectivity like Expedia
ADS Connectivity like Expedia
• Web Services
Web Services

OWS WS
OWS WS

OWS UI
OWS UI

8. Myfidelio.net
 Distribution Services for hotels.
Distribution Services for hotels.
• GDS/ADS/Web connectivity.
GDS/ADS/Web connectivity.
• “
“My CRO”
My CRO”
• Interfaced to PMS system if Micros.
Interfaced to PMS system if Micros.
• Ability to control all rates in one place.
Ability to control all rates in one place.

9. Central Systems
Considerations
 The following considerations should be
The following considerations should be
carefully considered before offering an
carefully considered before offering an
Interfaced Central System.
Interfaced Central System.
• Cost of Hardware
Cost of Hardware
• Lengthy and complicated installation process
Lengthy and complicated installation process
• Customer needs to maintain Oxihub.
Customer needs to maintain Oxihub.