The document discusses how business process management (BPM) is evolving to focus on customer experience and mobile engagement. It argues that BPM software needs to be more open, accessible, collaborative and adaptive to change. The key dimensions of the future for BPM software are identified as design, implementation, collaboration, change and accessibility. BPM metrics also need to shift from efficiency to metrics focused on convenience, engagement and advocacy. Recommendations include embracing design thinking, evaluating BPM solutions that emphasize rich user experiences, and extending process app development across the business.
Preparing member insurance communications is time-consuming, labor-intensive and prone to compliance risk. With increasingly strict regulations to deliver more accurate and timely benefit information, you need to be able to move with precision.
From start to finish, we simplify member communication development processes to ensure greater accuracy, compliance and timeliness of your content.
Faced with reviewing and updating thousands of paper-based health insurance notifications each month, Express Scripts needed a simplified way to improve turnaround times while increasing efficiency. Learn how this Fortune 25 Health Insurance Plan organization significantly improved productivity & risk management with their document processing.
Modern Databases for Modern Application Architectures: The Next Wave of Desig...MongoDB
Learn about all the changes in application architecture that have taken place over the last decade and the effect these changes have when designing applications today.
Cloud deployment is proving to be beneficial over traditional deployment with high performance, cost effectiveness, reliability, and robustness. Applications can be deployed on a bare minimum infrastructure and later scaled up depending on the load and usage. With the widespread adaptation of the cloud platform, organizations retaining their existing traditional landscapes may lag behind in the competitive market.
Apellis Pharmaceuticals Selects a Modern Safety SolutionVeeva Systems
Apellis Pharmaceuticals shares evaluation criteria for a pharmacovigilance system and why they chose a modern safety solution. Watch the on-demand webinar to learn more: http://bit.ly/374MdP8
Preparing member insurance communications is time-consuming, labor-intensive and prone to compliance risk. With increasingly strict regulations to deliver more accurate and timely benefit information, you need to be able to move with precision.
From start to finish, we simplify member communication development processes to ensure greater accuracy, compliance and timeliness of your content.
Faced with reviewing and updating thousands of paper-based health insurance notifications each month, Express Scripts needed a simplified way to improve turnaround times while increasing efficiency. Learn how this Fortune 25 Health Insurance Plan organization significantly improved productivity & risk management with their document processing.
Modern Databases for Modern Application Architectures: The Next Wave of Desig...MongoDB
Learn about all the changes in application architecture that have taken place over the last decade and the effect these changes have when designing applications today.
Cloud deployment is proving to be beneficial over traditional deployment with high performance, cost effectiveness, reliability, and robustness. Applications can be deployed on a bare minimum infrastructure and later scaled up depending on the load and usage. With the widespread adaptation of the cloud platform, organizations retaining their existing traditional landscapes may lag behind in the competitive market.
Apellis Pharmaceuticals Selects a Modern Safety SolutionVeeva Systems
Apellis Pharmaceuticals shares evaluation criteria for a pharmacovigilance system and why they chose a modern safety solution. Watch the on-demand webinar to learn more: http://bit.ly/374MdP8
In today's email marketing environment, autoresponders mainly act as 'if this, then that' kind of tools. Whenever a user triggers an action, an autoresponder responds to this action. An E-Commerce executive is able to define a set of rules for each and every autoresponder to be sent out.
Looking for interesting content on personalization? Visit Perzonalization Blog http://www.perzonalization.com/blog/
From big to small : Big retailers' eCommerce success formulas for Shopify sto...Perzonalization Team
Big retailers were once small and with the help of effective strategies, they've managed to grow. This is a slidedeck for the Shopify store owners to get inspiration from the success stories of big players.
Looking for interesting content on e-commerce and personalization?
Visit perzonalization.com/blog
E-Commerce personalization software is a tool that is developed explicitly to personalize E-Commerce websites. This deck explains what a personalization software is, the evolution, current implications, the need in E-Commerce and how to select a vendor for personalization needs. For more information, see Ali Selim Aytuna's blog post: http://tinyurl.com/hp8payh
Email Marketing Hacks: 5 Steps To Effective Email PersonalizationPerzonalization Team
Recent advances in marketing technology has paved the way to more efficient digital marketing. Search engine marketing, retargeting, real-time-bidding and social media advertising have all risen as the 'shining stars' of the digital advertising world. Regardless of all these new and growing marketing tools, one digital marketing tool is still keeping its position as the 'hero of customer retention' and that is email marketing.
Even in today's era of eCommerce, one of the vital eCommerce marketing tools is email marketing. It helps eCommerce executives communicate with their customers. Whether it be a newsletter or a birthday celebration, emails help online stores reach their customers in a low cost fashion. Email is also a great acquisition channel. According to McKinsey&Company's study, email is almost 40 times better at acquiring new customers than Facebook and Twitter.
Looking for interesting content on personalization? Visit Perzonalization Blog http://www.perzonalization.com/blog/
Realign Process & Data To Improve Your Customer-CentricityBizagi
Bizagi guest speaker, Clay Richardson of Forrester Research Inc., discusses why data matters in BPM and how data virtualization can help businesses to improve customer journeys. Learn how adidas & Prince Sultan Military Medical City benefited from this approach.
NVISIA shares key insight for building enterprise mobile applications by connecting business units with IT, using the 10x Leadership Disciplines as defined in the book Good to Great.
Deliver on the Promise of Agile and DevOps TransformationsTasktop
IT organizations are under continual pressure to develop and deliver high-quality applications – at speed - in order to provide key competitive advantage for their company.
They’ve adopted Agile and DevOps practices. But particularly for large organizations with complex application portfolios or compliance pressures, these practices have yet to fulfill the promise of enhancing an organization’s ability to continually deliver customer value. Agile has improved development and test; and DevOps has streamlined getting code into production. But these advances have been localized improvements; to get to the next step software delivery leaders must take a more holistic approach to improving the entire lifecycle.
In this webinar guest speaker, Forrester Senior Analyst Christopher Condo will present his analysis of practices used in modern application delivery and will describe how creating an integrated value stream can help organizations regain their focus on the delivery of customer value.
Smarter Integration Using the IBM SOA Foundation Stack: Best Practices and Le...Prolifics
Abstract: Enterprise integration can be challenging given the number of products, teams and technology frameworks involved. At the same time, most organizations require their applications to seamlessly communicate with each other, internally and externally. Our experience as field practitioners have enabled us to see these challenges up close and after fighting many battles to successfully implement integrated solutions, we want to share the best practices and lessons learned. We will be discussing IBM products such as DataPower, Integration Bus, BPM, WSRR and SmartCloud APM; however, many of these best practices are product and technology agnostic. We will be looking at what it takes from an organizational, personal and architecture perspective.
Using Lean Thinking to identify and address Delivery Pipeline bottlenecksSanjeev Sharma
Using Lean Thinking to identify and address Delivery Pipeline bottlenecks : This session explores 'Lean Thinking' techniques to help identify 'bottlenecks' in your delivery pipeline that can be addressed by adopting DevOps
Adaptive insights forrester and boston scientific webinar_finalAdaptive Insights
Paul Hamerman, VP & Principal Analyst for Forrester Research, explains how modern enterprises can leverage new finance technology in this FP&A Power Hour Presentation
This presentation was given by Dave Cuningham in Fujitsu in the Essence Information Day held in OMG Technical Meeting in Berlin, Germany on June 20, 2013.
The presentation shows the APT method of software engineering at Fujitsu which applies the Essence approach to agile planning.
Xamarin Mobile Leaders Summit: The Mobile Mind Shift: Opportunities, Challeng...Xamarin
Julie Ask, VP and Principal Analyst at Forrester Research and author of ‘The Mobile Mind Shift', has worked with hundreds of clients across retail, travel, banking, insurance, healthcare, and more, to advise companies on the development of their mobile strategies.
In this session from the Mobile Leaders Summit at Xamarin Evolve 2016, she presented on how enterprises can capitalize on the mobile opportunities available to them, including new opportunities for mobile transformation available to the enterprise, the IDEA (identify, design, engineer, analyze) cycle, and how you can engineer your systems to be ready for this shift.
The move to a SaaS-based solution like SAP SuccessFactors that is updated frequently requires teams to work together in an agile fashion. This requires new levels of collaboration, automation and the ability for teams to work in parallel.
Learn how Worksoft enables the adoption of Agile-plus-DevOps testing for SAP SuccessFactors. For more information visit: www.worksoft.com.
In today's email marketing environment, autoresponders mainly act as 'if this, then that' kind of tools. Whenever a user triggers an action, an autoresponder responds to this action. An E-Commerce executive is able to define a set of rules for each and every autoresponder to be sent out.
Looking for interesting content on personalization? Visit Perzonalization Blog http://www.perzonalization.com/blog/
From big to small : Big retailers' eCommerce success formulas for Shopify sto...Perzonalization Team
Big retailers were once small and with the help of effective strategies, they've managed to grow. This is a slidedeck for the Shopify store owners to get inspiration from the success stories of big players.
Looking for interesting content on e-commerce and personalization?
Visit perzonalization.com/blog
E-Commerce personalization software is a tool that is developed explicitly to personalize E-Commerce websites. This deck explains what a personalization software is, the evolution, current implications, the need in E-Commerce and how to select a vendor for personalization needs. For more information, see Ali Selim Aytuna's blog post: http://tinyurl.com/hp8payh
Email Marketing Hacks: 5 Steps To Effective Email PersonalizationPerzonalization Team
Recent advances in marketing technology has paved the way to more efficient digital marketing. Search engine marketing, retargeting, real-time-bidding and social media advertising have all risen as the 'shining stars' of the digital advertising world. Regardless of all these new and growing marketing tools, one digital marketing tool is still keeping its position as the 'hero of customer retention' and that is email marketing.
Even in today's era of eCommerce, one of the vital eCommerce marketing tools is email marketing. It helps eCommerce executives communicate with their customers. Whether it be a newsletter or a birthday celebration, emails help online stores reach their customers in a low cost fashion. Email is also a great acquisition channel. According to McKinsey&Company's study, email is almost 40 times better at acquiring new customers than Facebook and Twitter.
Looking for interesting content on personalization? Visit Perzonalization Blog http://www.perzonalization.com/blog/
Realign Process & Data To Improve Your Customer-CentricityBizagi
Bizagi guest speaker, Clay Richardson of Forrester Research Inc., discusses why data matters in BPM and how data virtualization can help businesses to improve customer journeys. Learn how adidas & Prince Sultan Military Medical City benefited from this approach.
NVISIA shares key insight for building enterprise mobile applications by connecting business units with IT, using the 10x Leadership Disciplines as defined in the book Good to Great.
Deliver on the Promise of Agile and DevOps TransformationsTasktop
IT organizations are under continual pressure to develop and deliver high-quality applications – at speed - in order to provide key competitive advantage for their company.
They’ve adopted Agile and DevOps practices. But particularly for large organizations with complex application portfolios or compliance pressures, these practices have yet to fulfill the promise of enhancing an organization’s ability to continually deliver customer value. Agile has improved development and test; and DevOps has streamlined getting code into production. But these advances have been localized improvements; to get to the next step software delivery leaders must take a more holistic approach to improving the entire lifecycle.
In this webinar guest speaker, Forrester Senior Analyst Christopher Condo will present his analysis of practices used in modern application delivery and will describe how creating an integrated value stream can help organizations regain their focus on the delivery of customer value.
Smarter Integration Using the IBM SOA Foundation Stack: Best Practices and Le...Prolifics
Abstract: Enterprise integration can be challenging given the number of products, teams and technology frameworks involved. At the same time, most organizations require their applications to seamlessly communicate with each other, internally and externally. Our experience as field practitioners have enabled us to see these challenges up close and after fighting many battles to successfully implement integrated solutions, we want to share the best practices and lessons learned. We will be discussing IBM products such as DataPower, Integration Bus, BPM, WSRR and SmartCloud APM; however, many of these best practices are product and technology agnostic. We will be looking at what it takes from an organizational, personal and architecture perspective.
Using Lean Thinking to identify and address Delivery Pipeline bottlenecksSanjeev Sharma
Using Lean Thinking to identify and address Delivery Pipeline bottlenecks : This session explores 'Lean Thinking' techniques to help identify 'bottlenecks' in your delivery pipeline that can be addressed by adopting DevOps
Adaptive insights forrester and boston scientific webinar_finalAdaptive Insights
Paul Hamerman, VP & Principal Analyst for Forrester Research, explains how modern enterprises can leverage new finance technology in this FP&A Power Hour Presentation
This presentation was given by Dave Cuningham in Fujitsu in the Essence Information Day held in OMG Technical Meeting in Berlin, Germany on June 20, 2013.
The presentation shows the APT method of software engineering at Fujitsu which applies the Essence approach to agile planning.
Xamarin Mobile Leaders Summit: The Mobile Mind Shift: Opportunities, Challeng...Xamarin
Julie Ask, VP and Principal Analyst at Forrester Research and author of ‘The Mobile Mind Shift', has worked with hundreds of clients across retail, travel, banking, insurance, healthcare, and more, to advise companies on the development of their mobile strategies.
In this session from the Mobile Leaders Summit at Xamarin Evolve 2016, she presented on how enterprises can capitalize on the mobile opportunities available to them, including new opportunities for mobile transformation available to the enterprise, the IDEA (identify, design, engineer, analyze) cycle, and how you can engineer your systems to be ready for this shift.
The move to a SaaS-based solution like SAP SuccessFactors that is updated frequently requires teams to work together in an agile fashion. This requires new levels of collaboration, automation and the ability for teams to work in parallel.
Learn how Worksoft enables the adoption of Agile-plus-DevOps testing for SAP SuccessFactors. For more information visit: www.worksoft.com.
AWS May Webinar Series - Industry Trends and Best Practices for Cloud AdoptionAmazon Web Services
If you are interested to know more about AWS Chicago Summit, please use the following to register: http://amzn.to/1RooPPL
Forrester estimates that cloud adoption will soar 91% from $100 billion to $191 billion in 5 years. The next phase of cloud adoption will feature more diverse workloads, more applications that bridge public clouds and private data centers, and a greater emphasis on cost efficiency. In this webinar, we’ll discuss the impact of cloud adoption on the industry and on your business, including realignment of tech budgeting and applications, retooled staffing to enhance the skill sets of your internal teams, and the role of specialist firms in accelerating your progress. Join Vikram Garlapati, Manager of Solutions Architect, AWS, Forrester Vice President and Principal Analyst John Rymer, along with Amit Khanna, VP of Cloud Services at Virtusa, to gain insight into the state of cloud adoption and to learn the lessons and best practices gained from multiple engagements that helped customers transform their application landscapes. Learning objectives: 1) Understand overall trends in cloud adoption 2) Learn best practices for migrating diverse workloads – to take full advantage of cloud services
Thierry Barsalou - IPSEN CIO - on Traction TeamPage for Competitive Intellige...Traction Software
At the Gilbane Conference, Thierry Barsalou, CIO of IPSEN (a global pharmaceutical company), discusses the benefits of and approach to deploying TeamPage for Competitive Intelligence.
See this on our blog at
http://traction.tractionsoftware.com/traction/permalink/Blog119
Similar to Open bpm webinar_2014_05_07_forrester (20)
15. Recommendations
› Embrace design thinking and test-and-learn
methods to focus on customer and employee
engagement
› Evaluate BPM solutions that emphasize rich and
mobile UX to drive intelligent interactions
› Extend process-app development to the
business with “low-code” BPM solutions
