The one-hour social
media MBA
Alan Stevens
The MediaCoach
Twitter: mediacoach
Five Tools
It begins with listening
It’s all about listening
• Customers speaking to you
• People speaking about you
• People speaking about your competitors
• People speaking about your customers and
suppliers
• People talking about your market
Tool One
Tool Two

KLOUT.COM

9
Tool Three

Hootsuite.com

10
Tool Four

Addictomatic.com
Tool Five

Radian 6
Five Techniques
Technique One

Seeing Opportunities
Technique Two

Creating Stories
Technique Three

Being Different
Technique Four

Creating a community
Technique Five

Being there
Five Five Traps
r PR is pants....

(Why your
social media is
pants)
r PR is pants....

(Why your
social media is
pants)
Nikolas
Bendtner fined
100,000 Euro for
illegal advertising
at European
Championships
Trap One

Using tragedy as
advertising
Sent as a response to the
Boston Marathon
bombing
Chicago plane crash, in
which a child was killed
Trap Two

Forgetting to turn off
automated messages
A few hours before this
tweet, a gunman entered
cinema in Aurora,
Colorado and shot 82
people, 12 of whom died
Tesco was in the middle
of a scandal about
horsemeat in meat
products
Trap Three

Not understanding how
social media works
Trap Four

Not monitoring fake
brand sites
Trap Five

Forgetting that it’s
SOCIAL Media
The one-hour social
media MBA
Five tools
Five techniques
Five traps
The one-hour social
media MBA
Five tools

Socialmention Klout Hootsuite Addictomatic Radian 6

Five techniques
Five traps
The one-hour social
media MBA
Five tools

Socialmention - Klout - Hootsuite - Addictomatic - Radian 6

Five techniques

Opportunities - Stories - Community - Different - Being There

Five traps
The one-hour social
media MBA
Five tools

Socialmention - Klout - Hootsuite - Addictomatic - Radian 6

Five techniques

Opportunities - Stories - Community - Different - Being There

Five traps

Tragedy - Automation - Understanding - Monitoring - SOCIAL
Alan Stevens
The MediaCoach
Twitter: mediacoach
alan@mediacoach.co.uk

Thank You for
listening

One hour sm mba