On-Demand Service Technical Guide

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1. Enable On-Demand from Module Control
2. Configure On-Demandsettings
a) Find the settings page
b) Adding districts (optional)
c) Adding secondary districts (optional)
d) Adding unique custom identifier
e) Adding Practitioner / Tutor Placeholder & Availability
f) Adding locations, services and languages
g) Other settings
3. Sign-upfor Lessonspace
4. ActivateOnline Booking
5. Client-Side
6. Practitioner / Tutor-Side
7. Lessonspace Meeting Software
8. Reporting
9. Allotment & Resolution

To see the on-demand settingswe need to
enable the feature from module control. From
the main menu go to:
 SETTINGS
 SETTINGS
 SYSTEM(sub-menu)
 MODULE CONTROL (on-page)
Scroll down to On-Demand Module and click
the ACTIVEoption.

From the main menu go to:
 SESSIONS
 ON-DEMAND
 SETTINGS(sub-menu)
FIND THE SETTINGS PAGE

 AddingDistrictsis optional
 If you are startingfrom a defaultstate you
willsee the work AGENTinsteadof District
 To change the term go to:
SETTINGS
WORD TRANSLATION
ADDING DISTRICTS
If you want to use the on-demand feature
without districtsyou can skip thisstep!
 If your desired districtis not listed
clickon the “Add District”link and
make a new district

 AddingSecondary Districtsis identicalto
primary districts
 An example of a secondary districtwould be a
school if the primary districtwas the school
board
ADDING SECONDARY DISTRICTS
If you aren’t usingdistrictsskip thisstep!

 Before a user fillsout the on-demand form
the system needs to know who they are. The
unique custom identifierfulfillsthis purpose
 You must create a custom fieldfirst. You can
callit “StudentID,” “Lunch Room ID,” or any
identifierthat makes sensefor your
business
 Clickon the ADDCUSTOM ID linkbelow the
drop down select
 When the custom identifieris made
go back to the SETTINGSpage and
selectit from the drop down options

 Selectthe PRACTITIONER/ TUTOR /
TEACHERplaceholder from the drop
down options. If the placeholder
account does not exists please click
on the Add Tutor link below the field.
 It’s important you set the availabilityfor
this placeholderaccount. The availability
is the hours of operation for your on-
demand service!
 If you want to provide on-demand
serviceson Wednesday’s from 7:00 pm to
10:00 pm add these times to the
placeholdersavailability
 Go back to the SETTINGSpage and select
the placeholder user from the drop down
options

 Sinceon-demand servicesoperate with an online environment you can selectthe
location you use for online instruction.If you do not presently have thistype of location
then add one now
 You may want to create a specific“On-Demand”location to help you segment these
sessionsfrom your regular online sessions

 Servicesare used to listthe “grades” or “program” options
for the end-user (student or client)
 We recommend you create a new set of servicesfor on-
demand services
 Do the following when creating a service:
Enter a service name followed by a pipe “|” and then a descriptor:
 Grade 5 | On-demand
 Grade 6| On-demand
 Grade 7| On-demand
Under Service Visible, select “Visible to admin and staff only”
If you have a minimum or maximum time add those in the CONSTRAINTS
tab
Under the STUDENT BOOKING tab make sure to assign those subjects /
skills to the service!
 The subjects youassign will be the subjects listed afterthe userselects a
programorgradelevel!
 When the servicesare createdselect them from the
SELECTSERVICEdrop down of the On-Demand Settings
menu

 The SelectLanguagesoption refers to the type of languageinstruction that’sprovided.
Examples of languagesare:
English Language Instruction
Spanish Language Instruction
French Language Instruction
 If you only provide instruction in one language selectthat languageonly
 Skillsor Subjectsare used to denote language instruction
 If you do not already have skillsor subjectsset up likethis pleaseadd them now. You
can clickon the Add Language link
 From the drop down options selectthose
languagesyou wish to show

 If the header is removed the user
will not see youronline booking
menu options. You may want this if
you are working with a 3rd party
 If you don’twant touse audioand
visual within Lessonspace you can
set it to chat modeonly
 If this is “No”the practitioneror
tutormust end the session. To
prevent over-billingwe recommend
the “Yes” option
 The weekly update e-mail is sent to
the administratoror primary district
each week with a summary report

 This is a welcome message when a
student or client landson the on-
demandpage. You may have a
greeting,additionalinstructions
and/or provide links for more
information.You can alsochoose to
keep this empty.
 When a student fillsout the on-
demandforma pop-up message
will appear on the screen. By
defaultthey are toldto “please
wait forthe next availabletutor.”
You can addyour own customized
message here

 Give a custom label name forthe secondary-
district.For example: school or department
 You can callyour service labels unique
names; like: grades,programsor any other
names you want
 Change the name ofthe labelto“Language
Instructor” or “LanguageInstruction.” Use
what makes sense foryourspecific use-
case scenario
 You may adda link forfurther assistance.
This link will appear at the bottomofthe on-
demandformseen by the client orstudent

 SETTINGS
 SETTINGS
 CALENDAR/ SESSIONS(sub-menu bar)
 LESSONSPACE(tab)
 Clickon SIGNUP to create an account
 If you have an account clickthe “I HAVEA
LESSONSPACEACCOUNT” button
To configure the Lessonspacesettingslogin in to your Bizstimaccount and go to:

https://www.thelessonspace.com/pricing?code=bizstim

When you have signed up for a Lessonspaceaccount you need to retrieve your API Key.
To find the API Key go to:
 SETTINGSfrom the Lessonspacemain menu
 DEVELOPERfrom the top horizontal menu
 Copy and Paste the API Key

Once you have your API Key go back to Bizstimand clickon the:
“I HAVEA LESSONSPACEACCOUNT.”
A modal window willappear. Copy and
paste the API Key and clickSUBMIT

There are a number of settingsfor Lessonspace. For each settingthere is an information
box to the right detailingits function. Please read the information carefullywhen
determiningif a settingis desired.Remember to clickSUBMIT when done!

The ONLINE BOOKING settingmust be turned on to use On-Demand Services.
Navigateto:
 SESSIONS(main menu)
 ONLINE BOOKING (main menu)
 Choose ENABLE for STEP 1: Enable Online Booking
 A success notificationwillshow in the bottom-right of the page
If you want to use On-Demand Services but do not
want to show the online booking tool you can change
the On-Demand Setting for “REMOVE HEADER FOR
ON-DEMAND PAGES” to Yes. You will have to copy the
URL for the On-Demand starting page or generate a
link using our On-Demand API method.

Here is an example of an on-demand page with no menu navigation.Your large logo and
contact information is displayedat the top.
Notice the custom client
messageaddedto the left-side
of the page. You can addany
messageyou like or no
messageat all.
If a clientcomes to this page without being authenticated it will ask
them for their unique custom identifier.
If you are working with 3rd parties like School Districts it will ask
them to select their District and School.

Here is what your clientwould see if they were sent to an authenticatedpage OR they
entered their unique custom identifier:
No subjects will show until a gradeis
selected
If a file is uploadedit will be addedto
the client’s records managerand be
viewable by the practitioner /tutor
If a question was addedby the client it
will be viewable by the practitioner /
tutor
WhenCONNECT NOW is clicked the
request will be show to waiting
practitioners /tutors

 The clientmay cancelthe
request if they change their
mind or a practitioner / tutor
does not accept the request
withinthe time they have
available
When the clientclicksCONNECT NOW they will be shown the following message.
 Cancelled requestsare saved
by the system and stored for
subsequentanalysis

When a clientsubmitsa request for On-Demand servicesthe following happens:
 For the first 30 seconds the system willcheck to see if there are any practitionersor
tutors on the client’sfavorite list(assignedto them)
 After 30 seconds the request is made availableto all practitionersor tutors
 After 2.5 minutes their request is color-coded Orange
 After 5 minutes their request is color-coded Red
 If the clientcloses down the browser or navigatesto another webpage their request is
stillactive
If they return before a practitioner or tutor accepts the request the request will continue to Lessonspace
If they do not return before the request is accepted and more than 3 minutes have passed the request is
cancelled and the practitioner or tutor will be notified the client is no longer present
 Cancelledor dropped requests will be tracked by the system
 When a requestis acceptedby a practitioneror tutor both parties willbe redirectedto
Lessonspace

Chat only
mode
example

 Safetyreport feature
Add tutor to favorites
Rate the tutor out of 5
Rate the service out of 5
Technicalissues?
Add a testimonialor comment?

Tutor’s can find the On-Demand requestspage at:
 SESSIONS
 ON-DEMAND
Tutors can filter the requests by
grades (services), subjects (skills)
and language instruction.
There is also a refresh button if the
tutor wants the most up-to-date
request list.
This list is updates every 30 seconds
by default.

Here is an example of a clientrequest and its color-codes:

Tutors can review the question if one was provided by the client.If the clientuploads a file
likea homework sheet they can review the file in a document viewer.
Read the client
question
View the file in a
document viewer
Click ACCEPT if the
tutor can help the
client

When the tutor acceptsa request they will be redirectedto a Lessonspacemeeting. They
also have accessto the client’scontact information, question, uploaded file, notes, custom
field information and past assessmentreports.
* The tutorwill not see the contactinformationif they do not have
thatpermission. The same goes forcustom fields.

Have a look at the FREE Lessonspace Online TeachingCourse:
https://thelessonspace.thinkific.com/courses/lessonspace-online-teaching-course

Amazingeducation tools
likea FunctionEditor
and Graph Mode.
Check out their features
and be amazed!
https://www.thelessonspace.com/features

 Reviewyour On-Demand servicesfor any givendate interval
 If you are contracted by School
Districtsyou can search by District
 If there are multipleschools in the
School Districtyou can filterdown
to each individualschool and review
their statistics
 You can also give log in rights for
Districtsand Schools so they can
review their On-Demand results

 Get a statisticssnapshot for the date interval
 Studentsservicedand % of total
 Hours used and hours purchased
with % of total
 Total number of sessionsfor the
date interval

 Gaugesfor average sessionstatistics

 Servicesand languageinstructionstatisticshelps you to see those servicesthat
are in demand. You can also see those area without demand

 What subjectsare in demand? You can easilysee what your clientsor students
are asking looking for

 For the Administratoryou also have statisticsand cancelledrequests,technical
difficultiesetc

 There is also specificdata availablefor
individualsessions

 Have a weekly update sent to your email

The allotment and resolution page brings allof your billingoptions together into 1 easy to
use page!
 If you are contracted by School Districts, Librariesor other Education Institutions you don’tuse
the regularbillingmethods provided by the system. We’vestreamlinedthe billingprocess for
you.
 If you are using On-
Demand services
for your business
only the allotment
andresolution page
is not required.You
can use the normal
billing options
offered by the
software

Check a 3rd partiesaccount balance.

Record payments by 3rd parties

View past payments by 3rd parties

Add and invoice and review invoicesto 3rd parties

Example invoice:
 Each session within the
date interval is itemized in
the first panel
 A paymenthistory can also
be displayedif the invoice is
created to be a receipt
 Thereis an ADDITIONAL
INFORMATION section you
can add verbiagelike
payment options, policies
andprocedures, business
numbers or tax numbers

Thank you for your interestin our businessmanagement solution.
Thistechnicalguidewas createdto answermost of the questionsyou may have if you are
consideringoffering On-Demand servicesfor your business.
If you have additionalquestions pleasereach out to a BizstimSupport specialist.We’d be
delightedto help you.

On-Demand Service Technical Guide

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