Overview of the new interior graphics and signage implemented across the new Ombudsman offices located in South Quay, Canary Wharf.

1. The Financial Ombudsman Service
project background
signage and internal graphics
impact of PPI scandal
project scope
• 2 connected towers
• 10 floors x 30,000 sqft
• 86 meeting rooms
• multiple departments

2. • Illustrate the diversity of our customers and where they live;
the length and breadth of the UK
• Reflect the Ombudsman’s brand values
• Human not corporate
The brief

3. Directional signage and internal graphics

4. Directional signage and internal graphics

5. festivals
hills and
mountains
food
railway
stations
bridges
streets
Floor themes and graphics

6. wye
swale
margate
Meeting rooms

7. Way finding

8. Directional signage and internal graphics

9. internal graphics - recycling

10. Outreach: collaborative projects with Headway East London