This document summarizes key trends and statistics for an insurance provider over multiple years:
- Claims payout ratios have remained consistently high between 95-97% every year from 2013-2018. Total claims paid in 2018 were R5.08 billion.
- Average ages for disability, death, and illness claims are provided. Cancer/tumors account for the highest percentages of illness claims.
- Metrics on points redeemed and members in the company's rewards program are presented, as well as the top redemption partners.
- Meeting more financial needs with the company results in higher tiers and more points earned in the rewards program.