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ICM / OIP™ in a nutshell
Data integration and reconciliation
Business process and application integration
Data warehouse initiatives
Visualization and status of integration
Workflows
Flexible, competitive, cost and risk saving
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Outbound & inbound CRM, database Order tool,
marketing tools & ERP, database
databases
Salesprocess
Orderprocess
Marketingprocess
Service Management,
Operations, HRM
database, uCMDB
IT support systems
Invoicing
& accounting Inbound logistics
Production
ERP & B2B & delivery Procurement tool
eInvoicing tool Integration to vendors
Manufacturing, ERP, database
project management
Is your data synchronized to respective systems?
3
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Data & Process Integration challenges…
Private Cloud Public Cloud
Application Data & Application
Local IT Transactions
Provider
Different applications need or share organizations are responsible
the same data Data located in local applications,
Data formats need to be transformed private and public cloud
aligned and cleansed Data must be consistent, accurate
Transaction oriented data needs to be and up-to-date
exchanged in real-time Security and governance of tool
Bulk data needs to be synchronized configuration, data access, storage and
within available time windows transport are key
Different departments, locations,
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Data integration Areas covered by ICM / OIP™
Automated CMDB and metadata maintenance of service
management tools
Register incidents with business impact using and based
on existing monitor tools
Integration between existing monitor and an alerting
tools
Email to core application integration
Integrate multiple service management tools
Data warehouse and reporting enablement.
Integration status and visualization dashboard
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Regular data integration issues to solve
Data formats, codes, categories and types differ between
different tools
Integrations too complex and too expensive
integrations not manageable and maintainable
Project failures due to complex programming and scripting
No overview due to scattered integrations
No centralized overview of the status of all integrations or no
status at all
No solid data security and isolation between different data
stores, especially between private and public clouds apps.
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OIP Server
Workflow
web services web services
web services
ICM ICM ICM
Native Native Native
Client Client Client
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OIP WF Server
(WF’s with
Trigger provider
elements)
web services web services
web services
OIP OIP OIP
agent agent agent
Trigger Trigger Trigger Trigger Trigger Trigger
processes processes processes processes processes processes
File File File File File File
Watcher Watcher Watcher Watcher Watcher Watcher
Cmd Cmd Cmd Cmd Cmd Cmd
line line line line line line
WS WS WS WS WS WS
Email Email Email Email Email Email
NT NT NT NT NT NT
WMI WMI WMI WMI WMI WMI
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One engine solving the need for data integration and access across the enterprise
Secure OIP™ server / agent Application connectors
Communication encryption Interactive workflows
Storage encryption Real-time triggers
Simple user role Web services
Enhanced user roles Databases
Audit XML, CSV
Logging E-mail
FTP
AD
Graphical ETL
Data compression Data cleansing
Parallel processing Data de-duplication
Differential updates Data Categorization
Fast load and streaming Data mapping and Filtering
Centralized workflow integration status dashboard
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Use case examples... just one tool needed
Maintain / integrate local and cloud based CMDB’s
Easily migrate CMDB data with new data format and structures
Register service calls via email in service management system
using your standard email system
Create meaningful incidents based on events from existing
monitor tools
Integrate multiple service management tools
Prepare, preprocess and manage data for reporting databases
Maintain centralized data warehouses based on all available data
sources locally, remote and / or in the cloud
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Monitor Reconciliation
events Transactions
Enrichment
Monitor tools
CMDB & HRM https
Admin data
Local ITIL & HRM tools
Service Management
Inventory data In the Cloud
Inventory tools Local IT Cloud
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ICM / OIP™ business values…
Just one integration tool needed. Save money based on:
Licenses, implementation, maintenance and knowledge
High visibility with overall integration status dashboard
No point integrations to check or monitor
No expensive programmers needed
No scripting or java programming required.
Avoid access security risks
User roles and user logins force administrative security
Avoid data communication and data storage security risks
Integrated data communication and storage encryption
Centralized governance
All data transactions and configuration changes are monitored and logged
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Standard Integration Points
HP Database/Applications
HP Universal CMDB Microsoft SQL Server
HP Service Center / Service Manager Oracle
HP Asset Center / Asset Manager IBM DB2
HP Service Desk MySQL
HP Project- & Portfolio Mgmt. Microsoft Access
HP Operations Manager Lotus Notes
Microsoft Many more
SCCM
SCOM Protocols
Service Desk
Text/CSV delimited files
Others XLS spreadsheets
CRM XML with auto dtd generation and attachments
ERM Generic Web Services in/out
ERP Email in/out with attachments
ITIL / Facility mgt tools FTP/HTML file collector and file processing
Prolin Service Desk
Planon
BMC SD Express, Remedy
TOPdesk
INFRA / VMWare service manager
OMNInet
CA Unicenter
Etc.
19. info@scope4mation.com
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ICM /OIP™
Q&A and Next steps…
Solving data & process integration challenge
joost.ale@scope4mation.com info@scope4mation.com
www.scope4mation.com
Editor's Notes
Data integration and reconciliationAll functionality required to collect, manipulate, combine and reconcile data to a target application is support without programmingBusiness process and application integrationsOIP has all functionality and intelligence in terms of data management, workflow, triggers and visualization of the workflow and it’s status to perform efficient and secure business process integrations.Data warehouse initiativesWith the combination of high speed data collection, data manipulation, and combining of data as well as the intelligent workflow that OIP offers all functionality to maintain large data warehouses for reporting purposes.Visualization and status of workflowsWith the visualization of the workflows and the top level workflow status dashboards with drill down capabilities even when large amounts of integrations are realized with OIP they can easily be managed and controlled.Flexible, competitive and risk savingOIP offers a lot of Out-Of-the-Box functionality but is also easily and flexible adjustable to specific integration requirements and scenario’s. The costs of ownership and costs of implementation of new integrations are low due to the fact that no programming and scripting is necessary. Specific governance, data and communication security functionality and centralized control and management of all integrations avoid unnecessary risks that are normally involved in point or script based integrations.
Data integration challenges in local IT and the public CloudIn this slide the different technical challenges are described when data and process integrations are needed. When scripts or point integration tools are used the manageability, costs and risks concerning continuity, stability and dependencies of person related knowledge grow. In most organizations the Different applications share the same dataMany applications are the source of data for other applications. OIP unlocks these data sources either by direct database connections, web services interfaces, API’s or by simple CSV, XML or XLS like data exports.Aligning the data formats between applicationsAs soon as data between different applications need to be exchanged the different formats, categories and data types need to be aligned. OIP has build in non technical drag and drop technology to clean, de-duplicate, align, categorize and in general tailor the data in such a way that it is suitable to be exchanged between the different applications. All required functionality is based on a graphical user interface with simple drag and drop technology. No programming is required at all.Transaction oriented process data integrationsWhen data from one application needs to be available in another in real-time OIP supports a wide range of triggers to start the integration. As an example when an incident in a service management tool needs to be registered based on events of a monitor tool a real-time integration is required. This way follow-up to resolve the issue can start immediately. Another example might be when two service management tools need to be integrated. When a service call is assigned to an external supplier the service call needs to be progressed from the local service management tool to the service management tool of that external supplier immediately. This to avoid delays in the follow up. OIP has many options to trigger – bi-directional – integration workflows in real-time. Bulk data integrationWhen large data sets needs to be reconciled, like for example when inventory tool data is used to maintain a CMDB including relationships or when large HRM databases needs to be kept in sync within short time windows, OIP has all required functionality to keep the data in sync and to reconcile the differences. OIP has a smart algorithm to compare large data sets and define and reconcile only the differences between them. Once the data is in sync changes can be reconciled in real-time or periodically. Even if several millions of records need to be kept in sync OIP has all performance features to efficiently do so within available time windows.User roles and responsibilitiesDifferent users on different hierarchical and technical levels and physical locations of the organization or even multiple organizations may need to have access to OIP for different purposes. Administrators may need access to specific areas of the tool to make configuration changes while a manager may need access to all areas but to view the overall status of the integrations. OIP supports all levels off access by means of user roles to grant access to just those areas and with just those rights required for particular roles. Roles can be configured and users can be assigned to these roles in an easy and flexible way.Security and governanceWhen data is exchanged especially in the cloud the security of data access, data communication and data storage are key. Also configuration changes of the tool itself are important to keep track of. OIP is able to encrypt data communication and storage and is able to log all actions executed with OIP as well as to log all configuration changes. This way supporting all required security and governance that may be required by local or international legislations or governance initiatives like SOX (Sarbanes Oxley).
Automated CMDB management Report and clean-up CMDB inconsistencies Leverage existing hardware and software inventory tools to maintain the CMDB Leverage XLS, CSV and XML files to maintain the CMDB Automatically define differences between source and CMDB Automatically reconcile CMDB differences to keep the CMDB accurate and up-to-dateRegister incidents with business impact using existing monitor tools Automatically integrated multiple – in many occasions already existing - monitor tools with your service management tool The impact of events to business services are automatically defined and registered Events are enriched with relevant information like location, type of CI, administrators or group responsible for the CI and other meaningful information The ID of the registered incident can be provided by email and/or to the monitor system (when the monitor system supports it)Integration between existing monitor and an alerting tool Automatically integrated multiple monitor tools with your alerting tool Enrich alerts with administrator, location, business impact, priority and other meaningful informationEmail to core application integration and vice versa Integrate email with your standard business and service management applications Emails including attachment can be read from a designated email box Emails are translated to the appropriate format like incident or interactions of a service management application Also other applications are support via generic web services or database integrations When an email has attachements the attachements can be stored in the application database or on diskAlso information retrieved from an application can be turned into outgoing emailsincluding attachments Integrate multiple service management tools Needed when several service management tool are used within an organization or when different parties need to exchange process information Service calls, incidents, changes will be progressed automatically based on assignment and or status Feedback and progress of calls, incidents and changes will be exchanged CMDB information will be updated between the different service management tools when requiredData warehouse and reporting enablement Data from different tools and data sources can be collected,tailored,combined and consolidated to any data warehouse or database Ready to use report data from all data sources can be consolidated to a reporting database or data warehouse Automatically calculate differences between data sources and write differences and inconsistencies to a reporting data warehouse Calculate differences of a data source between any two points in time and report the differences to a data warehouse Triggered update of source database to data warehouse with minimum performance impact and near real-time up-to-date reporting dataIntegration status and visualization dashboard The status of all integrations are presented in real-time in a OIP top level dashboard The integration workflow details are visualized using a drill down function from the top level dashboard No matter the number and the type of integrations you will have an immediate overview of the status Of course issues with and status of OIP itself are easily forwarded to email, monitor, alerting and service management tools
Typical CMDB maintenance issues solved with OIP Only a limited number of CI types are loaded in the CMDB. Others are difficult to load and maintain, like software, network devices, printers, etc. Even though PC’s, servers etc. are initially loaded we are still missing CI’s CI’s are having a status of production in the CMDB but we are not sure if they really are in use still (or vice versa) Changes of CI’s are not maintained in the CMDB Relations of CI’s are either missing or only loaded once and we can not keep it up-to-date Location information of CI’s is either missing or not maintained properly We are maintaining the CMDB manually but it is not very accurate and reliableTypical issues solved with OIP using monitor tools to register incidents There are multiple monitor tools all requiring point integrations. It is expensive to integrate and hard to realize and maintain. A solid and reliable integration between the different monitor tools and the service management tool are not yet realized We now register incidents manually based on monitor tool information but it takes too much time and as a result not done consequently or done at all A process oriented follow up of incidents signaled by monitor tools is not possible due to lack of decent integration with the service management tool The integration between the monitor system(s) and the service management tool is disabled due to an overload of events The impact of events signaled by monitor tools on business services cannot be made Incidents are lacking meaningful information like CI, business impact, location, responsible administrator (group), priority, etc. Typical issues solved with OIP when integrating monitor and an alerting tool There are multiple monitor tools all requiring point integrations. It is expensive to integrate and hard to realize and maintain. The integration is required but not actually realized due to complexity and costs and or due to lack of effective information It is very hard to configure each event individually to send alerts. Especially maintenance to send alerts to the right group or person is an issue The integration – if any – is disabled after a while due to an overload of alerts The integration Automatically integrated multiple monitor tools with your alerting tool Enrich alerts with administrator, location, business impact, priority and other meaningful informationTypical issues solved with OIP when integrating applications with mail The standard application doesn’t support in and or outgoing email If the standard application supports in and or outgoing email it doesn’t support attachments The standard integration supports email but cannot be configured flexible enough to support the requirements When something is wrong in the incoming email the application fails and or no Integrate email with your standard business applications Emails including attachment can be read from a designated email box Emails are translated to the appropriate format like incident or interactions of a service management application Also other applications are support via generic web services or database integrations Information from a standard business application can be turned into outgoing emails including attachments Typical issues solved with OIP when integratingmultiple service management tools Integration between the different environmentsis very technical. Scripts are expensive to create and maintain and dependent of person related knowledge In depth knowledge of the tools on both ends is required to realize the integration Scripts are sensitive to disruptions and optional disruptions are not visible. Exchange of attachements via the scripts are not supported Integration is now based on schedulers instead of real workflow triggers. So no real-time integration possible Besides service calls and incidents also CMDB and HRM data need to be exchanged Typical issues solved with OIP when maintaining a centralized data warehouse based on multiple data sources A reporting tools that utilizes data from a central data warehouse is available but licenses for connections to the different data sources are quite expensive Reports directly collecting data from the source application is causing delays Collection of data from a wide range of different data sources are not supported, limited or need additional expensive data manager licenses Data source for reporting purposes cannot be combined due to incompatible formats Configuring reports is very complex due to the fact that the source data is not ready to use Reconciling and tailoring data to the data warehouse takes too long and doesn’t fit in the available time windowsLack of visibility what integrations are present and the status of those integrations There is no central overview what integrations are present When changes are made to the environment it is not clear what integrations are present and what integrations will be impacted There is no proper status overview of point integrations and scripts used for integrations When a script or point integration fails most of the time it takes a long time before it is even noticed When changes are made in the environment causing point integrations or scripts to fail it is very hard to track the root cause
OIP supports all required functionality to integrate a wide range of applications and databases Out Of the Box. Having one centralized tool that supports all major integration initiatives saves a lot of money and substantially reduces risks in terms of security, knowledge and last but not least manageability and visibility of the status of the integrations.All main data and process integration initiatives are supported with just one tool: automated CMDB maintenance email to core application and core application to email integrations monitor to service management integrations integrated reporting DW for all data sources bi direction service management to service management integrations
Data integration and reconciliationAll functionality required to collect, manipulate, combine and reconcile data to a target application is support without programmingBusiness process and application integrationsOIP has all functionality and intelligence in terms of data management, workflow, triggers and visualization of the workflow and it’s status to perform efficient and secure business process integrations.Data warehouse initiativesWith the combination of high speed data collection, data manipulation, and combining of data as well as the intelligent workflow that OIP offers all functionality to maintain large data warehouses for reporting purposes.Visualization and status of workflowsWith the visualization of the workflows and the top level workflow status dashboards with drill down capabilities even when large amounts of integrations are realized with OIP they can easily be managed and controlled.Flexible, competitive and risk savingOIP offers a lot of Out-Of-the-Box functionality but is also easily and flexible adjustable to specific integration requirements and scenario’s. The costs of ownership and costs of implementation of new integrations are low due to the fact that no programming and scripting is necessary. Specific governance, data and communication security functionality and centralized control and management of all integrations avoid unnecessary risks that are normally involved in point or script based integrations.
Data integration and reconciliationAll functionality required to collect, manipulate, combine and reconcile data to a target application is support without prgrammingBusiness process and application integrationsOIP has all functionality and intelligence in terms of data management, workflow, triggers and visualization of the workflow and it’s status to perform efficient and secure business process integrations.Data warehouse initiativesWith the combination of high speed data collection, data manipulation, and combining of data as well as the intelligent workflow that OIP offers all functionality to maintain large data warehouses for reporting purposes.Visualization and status of workflowsWith the visualization of the workflows and the top level workflow status dashboards with drill down capabilities even when large amounts of integrations are realized with OIP they can easily be managed and controlled.Flexible, competitive and risk savingOIP offers a lot of Out-Of-the-Box functionality but is also easily and flexible adjustable to specific integration requirements and scenario’s. The costs of ownership and costs of implementation of new integrations are low due to the fact that no programming and scripting is necessary. Specific governance, data and communication security functionality and centralized control and management of all integrations avoid unnecessary risks that are normally involved in point or script based integrations.
Data integration and reconciliationAll functionality required to collect, manipulate, combine and reconcile data to a target application is support without prgrammingBusiness process and application integrationsOIP has all functionality and intelligence in terms of data management, workflow, triggers and visualization of the workflow and it’s status to perform efficient and secure business process integrations.Data warehouse initiativesWith the combination of high speed data collection, data manipulation, and combining of data as well as the intelligent workflow that OIP offers all functionality to maintain large data warehouses for reporting purposes.Visualization and status of workflowsWith the visualization of the workflows and the top level workflow status dashboards with drill down capabilities even when large amounts of integrations are realized with OIP they can easily be managed and controlled.Flexible, competitive and risk savingOIP offers a lot of Out-Of-the-Box functionality but is also easily and flexible adjustable to specific integration requirements and scenario’s. The costs of ownership and costs of implementation of new integrations are low due to the fact that no programming and scripting is necessary. Specific governance, data and communication security functionality and centralized control and management of all integrations avoid unnecessary risks that are normally involved in point or script based integrations.
Data integration and reconciliationAll functionality required to collect, manipulate, combine and reconcile data to a target application is support without prgrammingBusiness process and application integrationsOIP has all functionality and intelligence in terms of data management, workflow, triggers and visualization of the workflow and it’s status to perform efficient and secure business process integrations.Data warehouse initiativesWith the combination of high speed data collection, data manipulation, and combining of data as well as the intelligent workflow that OIP offers all functionality to maintain large data warehouses for reporting purposes.Visualization and status of workflowsWith the visualization of the workflows and the top level workflow status dashboards with drill down capabilities even when large amounts of integrations are realized with OIP they can easily be managed and controlled.Flexible, competitive and risk savingOIP offers a lot of Out-Of-the-Box functionality but is also easily and flexible adjustable to specific integration requirements and scenario’s. The costs of ownership and costs of implementation of new integrations are low due to the fact that no programming and scripting is necessary. Specific governance, data and communication security functionality and centralized control and management of all integrations avoid unnecessary risks that are normally involved in point or script based integrations.
Data integration and reconciliationAll functionality required to collect, manipulate, combine and reconcile data to a target application is support without prgrammingBusiness process and application integrationsOIP has all functionality and intelligence in terms of data management, workflow, triggers and visualization of the workflow and it’s status to perform efficient and secure business process integrations.Data warehouse initiativesWith the combination of high speed data collection, data manipulation, and combining of data as well as the intelligent workflow that OIP offers all functionality to maintain large data warehouses for reporting purposes.Visualization and status of workflowsWith the visualization of the workflows and the top level workflow status dashboards with drill down capabilities even when large amounts of integrations are realized with OIP they can easily be managed and controlled.Flexible, competitive and risk savingOIP offers a lot of Out-Of-the-Box functionality but is also easily and flexible adjustable to specific integration requirements and scenario’s. The costs of ownership and costs of implementation of new integrations are low due to the fact that no programming and scripting is necessary. Specific governance, data and communication security functionality and centralized control and management of all integrations avoid unnecessary risks that are normally involved in point or script based integrations.
OIP solves all issues for the different data and process integration domains:Real-time and transaction oriented data integrationWorkflow and a wide range of trigger sources to start integration workflows in real-time or near-real-time are supported by OIP. Regardless of the data source type or nature, data can easily be moved from the source to the target application. From a simple email till advanced web services or exotic databases. The workflow enables controlled gathering and result based progressing of the data to next steps in the workflow. All easily configured and controlled from a central web based OIP configuration dashboard.Data manipulation A wide range out of the box drag and drop based ETL enables manipulation, categorization and tailoring of the source data to make it suitable for a target application. Duplicate records in the source are easily recognized and handled. When categories, types or codes are different between different applications OIP allows easy mapping between source and target values. Fields between source and target are easily mapped. Filters to only collect and progress the required data can be configured on each level. Data from different sources can combined quite easily. Uniquely matching records between different sources is performed with a unique priority join mechanism that can match records based on the order of most unique field match found. As an example when records of computers in two data sources can not be matched based on the serial number the match will be made based on the name. Amount of data to processOIP uses a combination of state of the art technology to be able to handle real large amounts of data. Within available time windows but also without the need of extreme heavy memory and CPU resources. OIP supports multi threaded and parallel processing of data collections, data manipulations and reconciliation of data. For data communication dynamic data compression is supported. Also utilizing multiple OIP agents to start parallel data imports from a central OIP server on different systems will boost the performance even more.SecuritySecurity is supported on different levels. Data communication, data storage and tool access. OIP agents can be installed on different sites to provide additional security of the data communication between those sites.
Many practical use cases are supported with OIP. Each use case on it self justifies OIP. Big advantage of OIP is the modular approach that enables you to start with just the integrations required now and later on extent it as needed. Just pay what you use. It makes OIP an affordable tool with a good balance in current and future values and costs.With little efforts normally complex and time consuming integrations can be realized. There is no need to program or script or develop and maintain knowledge about the tools you want to integrated withThis is all covered by the OIP tool and the OOB connectors developed for it.CMDB population and maintenanceUse often already available inventory tools to populate and maintain the CMDB of Service Manager, uCMDB, Service Now, Asset Manager, Remedy, BMC Service Desk express, TOPdesk and many moreData migrationUse an OIP temporary license and OOB connectors to easily migrate your application data from your legacy to the new application. Quite hot are data migrations from Service Desk and Service Center to other tools. You easily collect the data and transform and map it to the new application. OIP is very fast and tailored to migrate large amounts of data in very short time windows keeping the migration window as short as possible.Email integration with Service Management toolsOIP enables registration of service calls in your service management system via email. Simply send an mail to a specific mailbox of your standard email system and based on the subject of the mail it will automatically register an incident or service call in Service Manager, Service Now or basically any service management application. A confirmation mail of the successful registration of the call including the ID number of the service call will be returned to the sender.Easily integrate existing monitor tools with Service Management toolsOIP easily integrates with existing monitor tools. Events are translated in incidents and enriched with relevant management information like responsible administrator, location, severity, priority and the business service(s) depend of the monitored CI. OIP supports service management tools like Service Manager, Service Desk and Service Now OOB.Integrate HP Service Manager with other service management toolsIn many situations information exchange between locally installed service management and remote service management tools are required. Service calls or incidents locally registered in a service management system needs to be handed over to another service management system based on its status or based on the assigned group. In some occasions also CMDB information related to calls or incidents needs to be updated from one service management system to the other. OIP supports these scenario’s without the need to develop and program costly, tailor made integrations. HP Service Manager, Service Now, BMC Service Desk Express, TOPtools, Remedy and many others are supported.Cisco works reporting solutionOIP unlocks and supports data collection from the Cisco works ANI (Advanced Network Information) database. It collects all relevant Cisco device information from the Cisco Works ANI database and puts it in a ready to use format in MSSQL or Oracle database so that your standard report tool can start using it.Collect ready to use reporting data from Service ManagerOIP supports the data collection of entities like persons, departments, devices, changes, incidents from Service Manager. OIP reconciles the data to a reporting database or data warehouse where it can be used for reporting purposes. Due to the way Service Manager stores the data in the database many fields cannot be read on direct database level. OIP solves this problem and translates the data in ready to use reporting data that can be used by your standard reporting tool, like BO, Cognos, Crystal reports, etc.Maintain data in a centralized data warehouse With OIP data can be accessed and collected from all possible local and remotely situated data sources. The collected data can be cleaned up, deduplicated, normalized and tailored in high speed and reconciled to the data warehouse for reporting or other purposes. OIP visualizes the workflow and status in its dashboard status dashboard , automated data collection and advanced ETL functionality
Typical example of an integration between local IT and a SaaS based service management solution with OIP: secure data communication between local IT and the SaaS environment with OIP automated maintenance of the CMDB in the SaaS environment based on a local CMDB and local IT inventory tools retrieving CMDB and other information for reporting purposes from the SaaS environment local monitor tool to SaaS service management incident integration integrated reporting based on applications in the local IT and the SaaS environment bi-directional service management to service management integration
Many practical use cases are supported with OIP. Each use case on it self justifies OIP. Big advantage of OIP is the modular approach that enables you to start with just the integrations required now and later on extent it as needed. Just pay what you use. It makes OIP an affordable tool with a good balance in current and future values and costs.With little efforts normally complex and time consuming integrations can be realized. There is no need to program or script or develop and maintain knowledge about the tools you want to integrated withThis is all covered by the OIP tool and the OOB connectors developed for it.CMDB population and maintenanceUse often already available inventory tools to populate and maintain the CMDB of Service Manager, uCMDB, Service Now, Asset Manager, Remedy, BMC Service Desk express, TOPdesk and many moreData migrationUse an OIP temporary license and OOB connectors to easily migrate your application data from your legacy to the new application. Quite hot are data migrations from Service Desk and Service Center to other tools. You easily collect the data and transform and map it to the new application. OIP is very fast and tailored to migrate large amounts of data in very short time windows keeping the migration window as short as possible.Email integration with Service Management toolsOIP enables registration of service calls in your service management system via email. Simply send an mail to a specific mailbox of your standard email system and based on the subject of the mail it will automatically register an incident or service call in Service Manager, Service Now or basically any service management application. A confirmation mail of the successful registration of the call including the ID number of the service call will be returned to the sender.Easily integrate existing monitor tools with Service Management toolsOIP easily integrates with existing monitor tools. Events are translated in incidents and enriched with relevant management information like responsible administrator, location, severity, priority and the business service(s) depend of the monitored CI. OIP supports service management tools like Service Manager, Service Desk and Service Now OOB.Integrate HP Service Manager with other service management toolsIn many situations information exchange between locally installed service management and remote service management tools are required. Service calls or incidents locally registered in a service management system needs to be handed over to another service management system based on its status or based on the assigned group. In some occasions also CMDB information related to calls or incidents needs to be updated from one service management system to the other. OIP supports these scenario’s without the need to develop and program costly, tailor made integrations. HP Service Manager, Service Now, BMC Service Desk Express, TOPtools, Remedy and many others are supported.Cisco works reporting solutionOIP unlocks and supports data collection from the Cisco works ANI (Advanced Network Information) database. It collects all relevant Cisco device information from the Cisco Works ANI database and puts it in a ready to use format in MSSQL or Oracle database so that your standard report tool can start using it.Collect ready to use reporting data from Service ManagerOIP supports the data collection of entities like persons, departments, devices, changes, incidents from Service Manager. OIP reconciles the data to a reporting database or data warehouse where it can be used for reporting purposes. Due to the way Service Manager stores the data in the database many fields cannot be read on direct database level. OIP solves this problem and translates the data in ready to use reporting data that can be used by your standard reporting tool, like BO, Cognos, Crystal reports, etc.Maintain data in a centralized data warehouse With OIP data can be accessed and collected from all possible local and remotely situated data sources. The collected data can be cleaned up, deduplicated, normalized and tailored in high speed and reconciled to the data warehouse for reporting or other purposes. OIP visualizes the workflow and status in its dashboard status dashboard , automated data collection and advanced ETL functionality
Business values of OIP: Save money by the fact that just one tool is needed for all integration initiatives Save money by only the fact that the knowledge for just one tool needs to be maintained High costs and risks are avoided by not having to create and maintain multiple native integration tools and scripts Avoid risks by having a central dashboard for of all integrations and the status of it Leverage the value of predefined data collectors from a wide range of data sources like SMS, SCCM, NNMi, Cisco Works, HP Insight Manager, IBM Director, etc. We don’t have to reinvent the wheel! For writing, integrating and reconciling data to target application no Protect and secure data and data access of content sensitive data Be able to centrally provide governance data about data management and access and configuration of the OIP
OIP Integration PointsOIP enables the integration of many application based ion Out Of the Box connectors. No programming or scripting is required to realize integrations between the different tools. Unique is the support for bulk data and transaction oriented integrations with just one tool.All major HP applications are supported but also many other tools, databases, file based integrations and integration protocols are supported.Please contact us for any additional information!
