14/11/2018 Webinar for meetup User Adoption Tips & Tricks

1. 14 Nov. 2018

3. Tracy van der Schyff
The Guid Stuff
Twitter: @tracyvds
Blog:
https://tracyvanderschyff.com
Website:
https://tracyvanderschyff.co.za

5. Digital Literacy and the impact on
user adoption
The evolution of finding stuff
How we deliver IT support should change
Users can smell your fear
Over Adoption is a thing!

6. Digital
literacy and
the impact on
adoption

7. PC Literacy Statistics (2011 – 2015)

12. Create life-
long self-
learners

13. Product Specialist
Power User Forum
Weekly Report
Power Users
End Users
Monthly wrap up newsletter

14. The evolution
of finding
Stuff

16. To learn new
things, we first
have to un-learn
the old bad
habits

17. How we
deliver IT
support
should
change

18. Users can
smell your
fear

19. Scenario 1

20. Scenario 2

21. Over
Adoption
is a
thing!

23. You have already forgotten what they still
need to learn
Have empathy!
Support and Training should change
Stay up to date, know your product,
shortcomings and advantages, communicate
You are not alone. It’s going to be ok,
I promise….

24. THANK YOU!

25. Resources

26. Links to resources used in the presentation:
Evolution of Finding Stuff:
https://tracyvanderschyff.com/2017/12/13/the-evolution-of-finding-stuff/
Help your Microsoft 365 Citizen Developers Blog Series:
Part 1: Business Analysis – Ask the right questions
Part 2: Business Analysis – Document your Solutions
Part 3: Project Management
Part 4: Process Flowcharts for #Microsoft365 Citizen Developers
Part 5: Creativity & Curation
Part 6: Communication & Training
Part 7: Change Management
ROI on Training:
https://tracyvanderschyff.com/2018/03/17/roi-on-training/
To learn new things, we first have to un-learn the old bad habits:
https://tracyvanderschyff.com/2018/07/22/to-learn-new-things-we-first-have-to-un-learn-the-old-bad-habits/
Digital Literacy and the Impact on User Adoption:
https://tracyvanderschyff.com/2017/10/05/digital-literacy-and-the-impact-on-user-adoption/
PC Literacy basics everyone should know:
https://tracyvanderschyff.com/2018/04/12/pc-literacy-basics-everyone-should-know/
The real cost of PC Illiteracy in your company:
https://tracyvanderschyff.com/2018/01/13/microsoft365-day-106-the-real-cost-of-pc-illiteracy-in-your-company/
How we deliver IT Support should change:
https://tracyvanderschyff.com/2017/11/26/how-we-deliver-it-support-should-change/
Adoption Challenges for Modern vs Classic SharePoint:
https://tracyvanderschyff.com/2018/02/20/adoption-challenges-for-modern-vs-classic-sharepoint/
Yes, #MicrosoftTeams “Over-Adoption” does exist, and it’s scary
https://tracyvanderschyff.com/2018/11/12/yes-microsoftteams-over-adoption-does-exist-and-its-scary/
#Office365 #Adoption Truths: Users can smell your fear
https://tracyvanderschyff.com/2018/11/04/office365-adoption-truths-users-can-smell-your-fear/

27. What’s new in Office 365
https://support.office.com/en-
us/article/What-s-new-in-Office-365-
95c8d81d-08ba-42c1-914f-bca4603e1426
Office 365 Roadmap
https://products.office.com/en-
us/business/office-365-roadmap
Microsoft Tech Community
https://techcommunity.microsoft.com/
Office 365 Training Center
https://support.office.com/en-us/office-
training-center
@tracyvds

28. @Azure @MicrosoftTeams @PowerApps
@ch9 @MSCloud @SatyaNadella
@Microsoft @MSFTnews @SharePoint
@MicrosoftEdge @MSLearning @Skype
@MicrosoftEDU @MSOneNote @WhyMicrosoft
@MicrosoftFlow @MSTCommunity @Windows
@MicrosoftHelps @Office @WindowsBlog
@MicrosoftPress @Office365 @tracyvds

30. In-App Help