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Design's Next
Frontier: Nudging
Consumers Into
Making Better Life
Choices
Julia Davi, Anthony DeRose, Samantha Doornebos,
Jazmine Echevarrria
Science Behind Nudge Design
-neuroscience
-behavioral economics
-cognitive psychology
-anthropology
Rationalization vs. Advertising
-emotion masks rational thoughts
-advertising uses emotion to manipulate decision making
Creating Cohesive Brand Stories
-emotional connection to product brands
-results in brand loyalty
Persuasive Design
-not always effective
-in the process of being developed
-knowledge prevents successful persuasion
Default Bias
-displaying options with a primary choice eliminates opportunity to see other options
-because options are not eliminated, the choice is technically rooted in human desire
So as a designer in the 21st century are armed with powerful knowledge of our human bias and
frailties, you have several choices:
● Ignore what you know–and as a result potentially shape behavior in a completely arbitrary and unplanned way.
● Participate openly with declared and responsible outcomes in mind.
● Quietly manipulate behavior. We are using the term “manipulate” intentionally and very much in the sense of users
being manipulated by unfair or insidious means to one’s own advantage, as in the case of option 3 above.
Benevolent Paternalism or Big Brother
Terms defined as persuasive design
Making rationalized choices
Implements creative outcomes
Variety of choices
Ignore what you know
Participate openly and collectively
Quietly manipulate behavior
Anticipates next question
Persuasive Techniques
Corporate interests & preferable outcomes = profitability
Corporate social responsibility
Public ethical framework
Climate Change Example
-Yale Project
- At George Mason University Center
Questionnaire on views
Voting ranged from “alarmed” to “Dismissive”
-18% voted alarmed
global warming is happening
Global warming is a problem
climate change believers vs non believers
-Want change
In†ernational treaty
Gov to regualte CO2
They dont take more action than non believers
Overall moral of persuasive design
Facts can alter attitude
Wont necessarily change behavior
Designers are now armed with a growing set of persuasive techniques for shaping behavior.
With great power comes great responsibility. We are not advocating that commercial interests be
deprioritized, or that profits need to be diminished in some way.
No outcome I’m advocating involves undermining basic market capitalism. However, it is our firm belief
that corporate interests that are aligned to preferable outcomes will be the only way to sustain
profitability in the 21st century.
It’s also our belief that individuals and governments are only part of the solution to some of the 21st
century’s most wicked problems.
Corporate social responsibility, as defined here, is about aligning profits to a set of preferable
outcomes for everyone and building the power to realize those outcomes into your products.
We may disagree on what those positive effects are or on what a desirable future is, but we encourage
everyone to formulate a public ethical framework.
Nudge Group Presentation
Nudge Group Presentation

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Nudge Group Presentation

  • 1. Design's Next Frontier: Nudging Consumers Into Making Better Life Choices Julia Davi, Anthony DeRose, Samantha Doornebos, Jazmine Echevarrria
  • 2. Science Behind Nudge Design -neuroscience -behavioral economics -cognitive psychology -anthropology
  • 3. Rationalization vs. Advertising -emotion masks rational thoughts -advertising uses emotion to manipulate decision making
  • 4. Creating Cohesive Brand Stories -emotional connection to product brands -results in brand loyalty
  • 5. Persuasive Design -not always effective -in the process of being developed -knowledge prevents successful persuasion
  • 6. Default Bias -displaying options with a primary choice eliminates opportunity to see other options
  • 7. -because options are not eliminated, the choice is technically rooted in human desire So as a designer in the 21st century are armed with powerful knowledge of our human bias and frailties, you have several choices: ● Ignore what you know–and as a result potentially shape behavior in a completely arbitrary and unplanned way. ● Participate openly with declared and responsible outcomes in mind. ● Quietly manipulate behavior. We are using the term “manipulate” intentionally and very much in the sense of users being manipulated by unfair or insidious means to one’s own advantage, as in the case of option 3 above.
  • 8. Benevolent Paternalism or Big Brother Terms defined as persuasive design Making rationalized choices Implements creative outcomes
  • 9. Variety of choices Ignore what you know Participate openly and collectively Quietly manipulate behavior Anticipates next question
  • 10. Persuasive Techniques Corporate interests & preferable outcomes = profitability Corporate social responsibility Public ethical framework
  • 11. Climate Change Example -Yale Project - At George Mason University Center Questionnaire on views
  • 12. Voting ranged from “alarmed” to “Dismissive” -18% voted alarmed global warming is happening Global warming is a problem
  • 13. climate change believers vs non believers -Want change In†ernational treaty Gov to regualte CO2 They dont take more action than non believers
  • 14. Overall moral of persuasive design Facts can alter attitude Wont necessarily change behavior
  • 15. Designers are now armed with a growing set of persuasive techniques for shaping behavior. With great power comes great responsibility. We are not advocating that commercial interests be deprioritized, or that profits need to be diminished in some way. No outcome I’m advocating involves undermining basic market capitalism. However, it is our firm belief that corporate interests that are aligned to preferable outcomes will be the only way to sustain profitability in the 21st century.
  • 16.
  • 17.
  • 18.
  • 19. It’s also our belief that individuals and governments are only part of the solution to some of the 21st century’s most wicked problems. Corporate social responsibility, as defined here, is about aligning profits to a set of preferable outcomes for everyone and building the power to realize those outcomes into your products. We may disagree on what those positive effects are or on what a desirable future is, but we encourage everyone to formulate a public ethical framework.