Nudge AI can be a useful tool for enterprises in the food and drink sector. See how we AI can boost your business, with Nudge.

1. Assistive Intelligence for
Food and Beverage Enterprises
by

2. What is happening today?
1 89% of consumers have
stopped doing business with a
company after experiencing
poor service.
2 Knowledge exists in silos and is
inaccessible when needed the
most - in the front line.
3 38% of an employee's time is
wasted due to manual
processes.
4 Customer data is elusive, and
its collection is time-intensive
and resource-hungry.

4. What is Assistive Intelligence?
Combining Machine Learning and Human Understanding to create
data-enriched, meaningful engagements for customers and
employees.

6. Scale of Messaging
Everyone is on chat

7. Depth of
Messaging
Messaging has never been more
effective

8. What is Nudge?
Sales Report
Enterprise-grade, AI + Human-powered customer and employee engagement
and process automation platform.

9. An Assistive Intelligence for your customers and employees.1

10. Automates financial transactions and processes.2

11. Automate the Full Customer Experience and Collect
Data to Future-Proof Your Business
● Communicate with customers and analyze their
responses using Natural Language Processing
● Optimize the customer experience and save on
time and staffing requirements
● Provide personalized customer service and sales
and business processes for all of your customer
● Accept reservations, manage tedious inventory
processes, and boost your bottom line with Assistive
Intelligence

12. Automate your Know-Your-Customer (KYC) process
● Assistive Intelligence that automates identity
validation processes
● Identification processes tailor-fit for client needs
● Manage customer and client data efficiently and
securely using Assistive Intelligence, with data
analysis capabilities

13. Eliminate unnecessary manual processes and tasks
with workflow automation
● Automatically generate documents, reports, audit
trails, and notifications based on Nudge’s built-in
workflow engine
● Generate risk profiles on both companies and
individuals, providing comprehensive and in-depth
global due diligence information

15. Christine, a travel bot
User chats with bot to request travel approval and it sends
a form for him/her to fill-up.

16. Once the form is submitted, bot notifies line manager for
approval..
Christine, a travel bot

17. Bot then sends request to agent for
sourcing of quotes.
Christine, a travel bot

18. Once sourced, bot sends quotes to finance for approval.
Christine, a travel bot

19. Finally request is sent to CEO for final
approval.
Christine, a travel bot

20. Requestor is then notified if his/her request is approved.
Christine, a travel bot

21. Features
0
1
Multiple Channels
Connect with multiple messaging platforms
like Facebook Messenger and Work Chat,
Skype, Viber and even SMS.
0
2
Multi-Step Workflows
Set up transactions to have multiple levels of
processing and approvals depending on
business rules.
0
3
Continuous Learning
The AI will listen to agent response selection
or typed answers in order to refine future
suggestions or automated responses

22. Features
0
4
3rd Party Integration
Connect to 3rd party applications like Google
Apps, Salesforce, Zendesk and even SAP.
0
5
Local Language Support
We can build basic local language support for
major Filipino dialects.
0
6
Available 24/7
The AI will listen to agent response selection
or typed answers in order to refine future
suggestions or automated responses

23. Assistive Intelligence for data-sensitive
enterprises - regulated industries,
companies that handle customer or
employee data.

25. The Problem
Companies in banking and financial services, in regulated sectors
or with sensitive data see the value of engaging with their
customers and employees in chat…
…BUT current chatbot solutions:
● Do not meet with their security, audit and governance policies.
● Do not meet, for the most part, country data privacy and sovereignty laws.
● Offer little utility after the conversation ends.
What that means:
• DPA compliance
• Enhanced security, audit, governance
• On-premise for data sovereignty compliance

26. Milestones
370K
Transactions facilitated since
August 2017
15
Countries where clients are
using Nudge
50%
M/M volume growth

27. Case Study 1
Global FMCG
Different locally-built systems and country-level
processes caused delays in the creation of customer
and product master data in SAP for a large Global
FMCG.
Results
● Replaced the systems of 8 countries to
Nudge
● Reduced processing time by 25%

28. Case Study 2
Local FinServ Firm
Not enough human agents were available to handle
customer concerns and questions on financial
products and services. Questions trumped
applications.
Results
● Deployed English and Filipino chatbot on
FB messenger and integrated it with
Zendesk and internal loans system.
● Handled upwards of 3,000 customers a
month with a single bot.

29. Thank you!