This document discusses workplace conflicts between a senior nurse, Sue, and other staff members at a healthcare facility. Sue treats other nurses poorly and has created a hostile work environment. As the nurse manager, the author addresses this conflict by meeting with Sue privately and reminding her of nursing ethics. They also hold a staff meeting to discuss discrimination in the workplace. If conflicts are not properly managed, they can negatively impact patient outcomes and organizational productivity. Effective communication techniques and policies against mistreatment are needed to improve workplace relationships and resolve such conflicts.

1. NU420M6 Communciation Techniques and Working Relationships.
NU420M6 Communciation Techniques and Working Relationships. Workplace conflicts are
common in the healthcare settings like any other fast-paced environment. Conflicts are
normal during social interactions. However, lack of effective management of these conflicts
can cause devastating effects and particularly on the patient outcomes and organizational
productivity. As such, this paper seeks to address workplace conflicts, communication
techniques and working relationshipsthrough the exploration ofa case involving a senior
nurse, Sue, and the other staff members. NU420M6 Communciation Techniques and
Working Relationships.ORDER A PLAGIARISM-FREE PAPER HERE Sue is a team
leader and a friend of the administrators. This has seen her look down on the other staff,
become rude and abrupt to others who feel that she treats them poorly. For this reason,
several nurses have threatened to quit and the moral level of the staff has gone down to an
extent of the patients noticing. As the nurse manager, I resolved this problem using both the
nursing ethics and used the conflict management techniques discussed below. NU420M6
Communciation Techniques and Working Relationships.My first strategy was to decide on
dealing with the conflict to prevent its escalation. Here, I summoned Sue and talked the
situation out to her face to face. This might have felt a bit intimidating to her but it was the
best approach to the situation since she employed the same tactics to downplay the role of
the other staff members because she was friends with the administration. This strategy
provided an opportunity remind her of the professional demands of the nursing practice as
well as warn her of the consequences of her actions. On the other hand, I reminded her of
the nursing ethics and values including the use of humane behavior, respect, responsibility
and equality among other. I also held a meeting with the entire staff including the
administrators to address the issue of discrimination in the workplace. NU420M6
Communciation Techniques and Working Relationships.The situation involving Sue and the
other staff involves the interpersonal, intrapersonal and organizational conflicts in multiple
ways. Interpersonal conflicts entail the interference of the achievement of goals through the
frustration of their efforts by others. In this case, Sue’s poor treatment of the new nurses
prevents them from delivering their services effectively. Another example is that she is rude
and abrupt to other and she intimidates them due to her closeness with the organizational
leadership. NU420M6 Communciation Techniques and Working Relationships.On the
contrary, intrapersonal conflicts occur within an individual (Day, 2015). This is evident
among the staff members who are torn between quitting their jobs andpersevering the
mistreatment from the senior nurse. The other staff is also afraid to come forward about the

2. hostile situation at the workplace due to fear of the consequences associated with reporting
Sue. Consequently, the organizational conflict depicted in this case is the employee-
employee conflict whereby Sue mistreats and disregards the other members. Another one is
the employee-management/supervisor conflict whereby the employees feel that Sue gets
away with mistreating them even after reporting to the management and thus they are not
listened to due to her connections.Notably, this situation creates an ethical dilemma in the
clinical setting. Nursing ethics demand respect for other professionals as well as the
patients. In this case, Sue does not respect the other staff which has put them into the
dilemma of choosing to care for the patients through extra shifts and quitting their jobs.
When the nurses decide to leave their jobs or decline the extra shifts, they breach the
autonomy and beneficence principles of nursing ethics as they act against the good of the
patient. However, staying in a hostile environment also affects their psychological wellbeing
and performance. NU420M6 Communciation Techniques and Working Relationships.As a
nurse manager, I will analyze this situation and act according to the benefits of the patient
since nursing care is patient centered in this institution. I will therefore, address the root
cause of the problem which will involve formulating policies against discrimination and
mistreatment of workers (Baddar, Salem &Villagracia, 2016). The policy will entail the
punishment of suspension and dismissal of workers creating a hostile environment in the
workplace. I will also organize discussions including the administration and the workers
and teach them on how to better communication in the organization. I will also address the
consequences of poor communication among nurses that has caused fear of expression and
hostility and request for suggestions on how to improve the situation. This will encourage
reporting, improve respect and prevent worker turnover as well as optimize productivity
and communication. NU420M6 Communciation Techniques and Working Relationships.The
organization is seen to be running under uncivil and immoral setting following the
mistreatment and lack of respect in the organization. The best possible interventions to
increase the moral levels and stop incivility on the unit include reviewing the organizations
moral values and ethical standards to ensure that they address the morality and civility
issues. In addition, encouraging teamwork and teaching good communication skills to the
workers will improve the manner in which they relate with one another (Lahana et al.,
2019). Moreover, ensuring equality and responsibility as well as changing the
organizational moral culture through team work activities and collaboration will encourage
the workers in doing the right thing and promote morality and civility within the
organization. NU420M6 Communciation Techniques and Working Relationships.