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NetSupport School

  1                 NetSupport School                                  3
                                                                       3

  2          NetSupport School                                         6
                                                                       6
              Class Wizard                                             7
              Get Name                                                 8
                                                                       9
                                                                       9
             Background                                                9
         -                                                             9
                                                                       13
                                                                       14

  3                          NetSupport School                         16
             Lock/Unlock                                               16
             View                                                      17
             Blank Screens                                             18
             Remote Clipboard                                          18
             Scan                                                      18
             Show                                                      18
             Show Video                                                21
             Exhibit                                                   23
             Chat                                                      24
             Message                                                   25
             Help Request                                              25
             Transferring Files                                        25
             Distributing Files                                        26
             Sending and Collecting Work                               27
             Remote Execute                                            28
             Remote Logging off                                        29
         Audio                                                         30
         Monitor Control Module                                        30
         Web Control Module                                            31
         Application Control Module                                    33
         Student Surveys                                               35
         WhiteBoard                                                    37

_____________________________________________________________________________ 1
NetSupport School



  4                                                                    38
           Connectivity                                                38
           Security                                                    40
           Audio                                                       41
           User Interface                                              42
           Advanced                                                    43

  5                                                                    44
           General                                                     44
           Connectivity                                                45
           Startup                                                     47
           Administration – Security                                   48
           Administration – Profiles                                   49
           Remote Control - View                                       50
           Remote Control - Keyboard/Mouse                             52
           Remote Control - Replay Files                               53
           Remote Control - Audio                                      54
           Remote Control - File Transfer                              55
           Remote Control - User Interface                             52

  6                                                                    57
                     Test Designer                                     57
         Exam Editor                                                   65
         Admin Options                                                 68
         Testing Console                                               69
         Test Player                                                   71




_____________________________________________________________________________ 2
NetSupport School




  1                  NetSupport School
             NetSupport School
        NetSupport School
                                                                                “Setup.exe”
        “Welcome”
            “Next”

         :
 •                  Windows NT       Windows 2000/XP    Windows 2000       Windows XP
              NetSupport School
 •                       Windows NT/2000/XP       Logged in            Administrator

             “NetSupport Licence Agreement”                            “Next”

                                                “I Disagree”             “Cancel

                         “Licence”                                     “EVAL”          “Licensee”




_____________________________________________________________________________ 3
NetSupport School
    • Overwrite the existing installation.
                                                     “Configuration”               Clients, groups, classroom layouts
    • Install in a new folder and keep your existing settings.
                                                                 ”Configuration”
    • Create a new installation.
                                                       “Configuration”
                        “Next”




Student

Tutor

                   :                                             “Student”

Install Configurator Component
                  “Configuration”

Remote Deployment Utility (NT/2000/XP/2003server Only)
                        “Remote Deployment”               NT/2000/XP/2003server               )
Destination Folder
                           “C:Program FilesNetSupport School”                                        “Browse…”

 _____________________________________________________________________________ 4
NetSupport School



Installation Complete

    •                         “Shortcut”
    •                         “Configuration”
                   “Finish”




 _____________________________________________________________________________ 5
NetSupport School



     2              NetSupport School


         -           StartàProgramsàNetSupport SchoolàNetSupport Tutor
                Desktop          NetSupport Tutor




The Title Bar

                                         NetSupport

The Menu Bar




The Toolbar


                           Shortcuts (icon            function   )
          Shortcut                                                   Shortcut
     View – Toolbars – Customize        “Click   ”                   “Customize”
 _____________________________________________________________________________ 6
NetSupport School


The Quick View Bar

                                                 Click
The Quick Execute Bar

                                          Save

The Group Bar



The List View




The Status Bar


           Class Wizard
                                 Class
    -                Netsupport School Tutor             Class Wizard




 _____________________________________________________________________________ 7
NetSupport School




     -   Teacher Name
     -    Lesson Title
     -    Room
     -    Load an existing Lesson Plan
     -    Create a Student Register                            Student Register
     -    Automatically Reconnect Student


       Get Name
     NetSupport School                                                                        List
     View NetSupport School                            Student Register
     -        Schoolà Student Register      Menu bar
     -                   Register Student
     - Custom Fields                      Register Student
     - Auto save Register            Student Register




_____________________________________________________________________________ 8
NetSupport School




     -                           NetSupport Login              Click “OK”




_____________________________________________________________________________ 9
NetSupport School




      -             Click “Close”

                                       Lesson Plans

       -     Planner àManage Planner




_____________________________________________________________________________ 10
NetSupport School

                                       Icon                  Control List View
      -                             Appropriate Group Bar Tab
      -      icon
      -      SchoolàLayoutàSave Layout As   Menu Bar
      -              Save Layout Dialogue
      -       “Save”
                              Layout
      -      SchoolàLayoutàLoad Layout    Menu Bar
      -      Layout
      -       “Open”




_____________________________________________________________________________ 11
NetSupport School



      Background
    -      Layout à Set Background   Menu Bar
    -                     Background




     -

                                                        Network Card       Wake-On-LAN    BIOS
                                (                Network Card        )
                                           Wake-On-LAN                          Network Card

         -
         -         Client àPower On Menu Bar
             Click            “Power On”



         NetSupport                      APM (Advance Power Management)               Windows
                             Mainboard                 )                          (Shut Down)
         APM           Mainboard                  Power Supply       ATX
         -            Application
         -
         -        Client àPower Off Menu Bar
            Click            “Power Off”




_____________________________________________________________________________ 12
NetSupport School




                                                   2
                Browse and Connect
      -           SchoolàConfiguration     Menu Bar
      -        Startup Tab Click   “Browse and Connect to Students starting with”

      -      Click “OK”
      -      Click “Yes”
                Known List
      -            SchoolàConfiguration    Menu Bar
      -        Startup Tab Click    “Connect to Known list of Students”
      -      Click “OK”
      -      Click “Yes”
                         Known List                                                              Known
      List
      -           SchoolàModify Known List        Menu Bar




      -            Browse                               IP Address                            Browse

      -                              Available Students
                                 Add   Remove       Add all
      -      Click “Done”




_____________________________________________________________________________ 13
NetSupport School




            Show
            File Distribution
            Scan
            Execute
            Message
            Lock/Unlock
            Multimedia Support
            Send/Collect Work
            Chat



      -        GroupàNew         Menu Bar
      -                                     Click “Next”
      -
      -   Click “Finish”




      -         GroupàProperties
      -     Members Tab
      -   Click “OK”
             Group Leaders



      -     ViewàCurrent Settings      Group Leaders Tab   Menu Bar




_____________________________________________________________________________ 14
NetSupport School




      -         “Enable Group Leaders”
      -     Functions
      -   Click “OK”
                                          Group Leaders
      -           Group
      -                               Group Leaders
      -           ClientàGroup Leader   Menu Bar
          Click
      -
                          Group Leaders




_____________________________________________________________________________ 15
NetSupport School

   3                                 NetSupport School
            Lock/Unlock
                          Show
                                    Lock

        -
        -         ClientàLock Keyboard/Mouse
               Toolbar    Lock

        -         ClientàUnlock Keyboard/Mouse
                  Unlock   Toolbar

    -        View à Current Settings à User Interface Menu Bar
    -        “Blank screen when Locking mouse and keyboard”
        “Display image when locking mouse and keyboard”




_____________________________________________________________________________ 16
NetSupport School

          View
                                                                                    View
           View
      -                              View
      -            Client àView     Menu Bar Click                               View
           Click                      View Quick View Toolbar




                             View
      -    Share                                                         Mouse      Keyboard
      -    Watch                                       Mouse, Keyboard
                                  Mouse     Keyboard
      -    Control                                     Mouse, Keyboard
                                  Mouse     Keyboard
      -    Scale to Fit                         View          Windows

      -    Full Screen                    View
               View
      -          Client àClose       Menu              View
_____________________________________________________________________________ 17
NetSupport School

          Blank Screens

                                    Blank screens
              View
      -        ClientàBlank Screen             Menu Bar            View
      Blank Screen
      -        SchoolàBlank Screen             Menu Bar             Control

        Remote Clipboard
         Copy      Paste
      Remote Clipboard
          Copy      Paste
      -                                             Copy
      -              ClientàClipboardàSend Clipboard     Menu Bar
              Clipboard     Toolbar
      -              Edit                      Paste
          Copy      Paste
      -                                             Copy
      -              ClientàClipboardàRetrieve Clipboard   Menu Bar
              Clipboard     Toolbar
      -              Edit                      Paste

        Scan
          Scan
      -       GroupàScan           Menu Bar




      -                               Scan         Click       Check box
      -      Scan Interval                                   Scan
      -         Display one Client at a time          Scan

_____________________________________________________________________________ 18
NetSupport School
       -   Click “Scan”




                       Scan
      - “Auto”, “Previous”     “Next”                                                        “Auto”
                        “Previous”                             “Next”
      - Scan to Fit                                                                     Scaling to Fit
         View     Toolbar
      - Full Screen                                            Floating Toolbar
    - Capture

           Scan
       -       Tools àScan                         Control
       -                                Scan      Click        Check box
       -     Scan Interval                                   Scan
       -         Display multiple Clients at a time                2*2, 3*3       4*4
       -   Click “Scan”


_____________________________________________________________________________ 19
NetSupport School




                         Scan
      -   “Auto”, “Previous”     “Next”                                  “Auto”
                          “Previous”                   “Next”
      -   Scan to Fit                                               Scaling to Fit
          View      Toolbar
      -   Maximize
      -   Lock                      Scan
      -   Chat                    Chat
      -   Share                Mouse     Keyboard          (View)
      -   Capture
                  Scan
      -        Scan àClose Menu Bar                 Scan




_____________________________________________________________________________ 20
NetSupport School
          Show
                    Show

      -          ClientàShow     Menu Bar
                 Show       Toolbar                  Show




      -        Ready to start showing to:                           Show
      -    Click “Show”
                     Check box
      -    Set Show Mode at Client          Show Mode        Full Screen   Windows
      -    Screen scrape                        Screen
      -    Enable Audio support                Audio
              Annotate
                                 Control    Client Control

      -                 Show Click         icon NetSupport School
                 NetSupport School Taskbar       Annotate




_____________________________________________________________________________ 21
NetSupport School
      - Tool
      - Color
      - Style
      - Width
      - Fill                                            Fill
      - Font
      - Suspend Windows                        Show                  Control
      - End       Show
      Option
      - Save Screen
      - Clear Screen
      - Undo
      - Exit                                      Annotate

                    Show Leader
                            Show
                          Show            Show Leader
      -                            Show                        Show Leader     Click ”NetSupport School”
          Taskbar




      -   Click “Show Leader…”                  Show Leader




_____________________________________________________________________________ 22
NetSupport School
      -     Click “This Client”            Show Leader
      -     Click “OK”
      -                                                 “You are leading the Show”
      -     Click “Resume”
           Show Video
              Show Video              File Video        Network Device                File Video

       -          click Client    Show Video                   Show Video




       -     Video File                    Click Open       File Video         Show            Show




_____________________________________________________________________________ 23
NetSupport School

          Show Application
             Show Application                Show




          Exhibit
                                                       Show        Exhibit
      -                               Exhibit
      -           ClientàExhibit this Client     Menu Bar
            Click                            Exhibit this Client




      -                                Show
      -     Click “Exhibit”




_____________________________________________________________________________ 24
NetSupport School
          Chat
      -          Client àChat              Control
                 Chat      Toolbar
                 Click                     Chat             Chat




      Options Check box
           Members can decline to join                                    Chat
           Members can’t leave the chat                            Chat
           Chat Window is always visible             Chat
      - Click “OK”




                                                     Chat                 Chat


_____________________________________________________________________________ 25
NetSupport School
          Message
      -                                 Message
      -          Client àMessage        Menu Bar
                 Message Toolbar
           Click         Message                   Send Message




                  Option box
           All available Clients (Broadcast)       Message
           All connected Clients                   Message
           Currently selected Clients              Message
      -    Click “Send”

        Help Request
      NetSupport School                                                                    Help
      Request
      -          ALT+LSHIFT+RSHIFT




      -
      -    Click “OK”

         Transferring Files
      File Transfer           File
      -                                      File
      -         Client àFile Transfer      Menu Bar          File Transfer   Toolbar
_____________________________________________________________________________ 26
NetSupport School
                Click                         File Transfer             File Transfer




                                                       Control                             File transfer
                                File                                               File
                                                   Workstation                         File
                  File Transfer Windows 2                        File    2        File Distribution Function
            File Transfer Windows           (Option)
      -   Copy file
      -   Delete                     – File /
      -   Rename                       File
      -   Edit                             File
      -   Create
      -   Remove
      -   Rename Dir                   Directory
      -   Previous
      -   Synchronize
      -   Properties                                 Client
      -   Setting

         Distributing Files
      File Distribution                File Transfer             File Distribution              File



_____________________________________________________________________________ 27
NetSupport School
      -        File Distribution   Toolbar




      -                                             File    Name
      -                               File                              Drag and Drop
        Sending and Collecting Work
      NetSupport School
                                                                      Function
                 Send Work
      -        SchoolàSend/Collect WorkàQuick Work         Menu Bar




                                             Path

      -   Click “Send”

_____________________________________________________________________________ 28
NetSupport School

              Collect Work
      -         SchoolàSend/Collect WorkàQuick Collect           Menu Bar




      -          Remove files from Student after collecting
      -    Click “Collect”


          Remote Execute
                                                      Remote Execute
      -
      -         ClientàExecute at Client        Menu Bar




_____________________________________________________________________________ 29
NetSupport School
      -      Execute Tab                                              Local Browse                        Path
                                                         )
      -         Add to List
      -                                           Path
      -    Click “OK”
      -    Click “Execute”

          Remote Logging off
                                       Log Off                            Remote Logoff
      -
      -         ClientàRemote Logoff             Menu Bar
      -
      -    Click “Yes”           Logoff




    Audio
      NetSupport School                                Client                 ,          ,
      Function View     Show                      Function                                   Audio
                 Announce



      -         ClientàAnnounce     Menu bar
      -                  Announce Dialogue                      ( )                                           ( )
                       Announce
      -                                                                  Click “OK”
             Audio              View
                              View                                                   2                Audio
      Menu Bar                View           Audio
      -           Audio
      -
      -        Microphone
      -                 Audio
      - Mute Button                      )




_____________________________________________________________________________ 30
NetSupport School

Monitor Control Module




Web Control Module




_____________________________________________________________________________ 31
NetSupport School




                                   Approved Sites




                                   Restricted Sites




_____________________________________________________________________________ 32
NetSupport School
      -                       “+”               Approved Sites
                  Restricted Sites
      -                       .




      -
      -      OK
      -




_____________________________________________________________________________ 33
NetSupport School

    Co-Browse
                                          web Page
    web Page           Lock web Page




Application Control Module




_____________________________________________________________________________ 34
NetSupport School




                                Approved Applications




                                Restricted Applications




      -                  “+”                              Approved Applications
                               Restricted Applications
      -                  .




      -                                Browse…
      -      OK
      -




_____________________________________________________________________________ 35
NetSupport School




Student Surveys
                                                                Student Surveys




_____________________________________________________________________________ 36
NetSupport School




                                            Yes   No




Sending a Student Survey

   –
   –                         Question
   –




         -

_____________________________________________________________________________ 37
NetSupport School
      -              Yes   No
      -        Submit




                                    “Large Icons” or “Details”

     Large Icons                                    Details




           White Board
                   White Board                                         White Board
      -     ViewàWhite Board View

_____________________________________________________________________________ 38
NetSupport School




  -                                    WhiteBoard           Activate



                                White Board
                                       File

                         File


                                              White Board




      4
          Connectivity

_____________________________________________________________________________ 39
NetSupport School




      TCP/IP
      - Use TCP/IP
                                                                TCP/IP                Protocol
                                                     Internet            LAN               Protocol
          TCP/IP                   Port
      -   Port
                           Port                            TCP/IP
                                           Port

          Port
      -   Send Keepalive Packets
                TCP/IP           Packets          Keep Alive
          Packets                                                 ISDN

      -   Test
                                             TCP/IP         Version      TCP/IP Version    Winsock




_____________________________________________________________________________ 40
NetSupport School



      IPX
      - Use IPX
                                  Client     Protocol IPX
      -   Test
                                      Protocol IPX                      Protocol
                                  Scan network         network number

      NetBIOS
      - Use NetBIOS
                             NetBIOS                 NetBIOS   Protocol                  Lan
          NetBIOS                Adapter
      -   Adapters
                        NetBIOS adapter
                          NETBEUI adapter
                        Windows
      -   Test
                 Test        NetBIOS                                                     Adapter




_____________________________________________________________________________ 41
NetSupport School




      Security




      Student Security
      - Security Key
                                                      Security Key
          Security Key
      -   Enable user Acknowledgement



      Display Customisable Text
      - When Connected:

      -   When Viewed:
                                               View
      Configurator Security Settings
      - Configurator Password
                                       Configurator




_____________________________________________________________________________ 42
NetSupport School




      Audio




      Volume
      - Threshold
                                         Sensitivity
      -   Microphone

      -   Speaker

      -   Wave

      -   Test




_____________________________________________________________________________ 43
NetSupport School




      User Interface




     Student Icon
      - Quiet Mode (Client not visible on Taskbar)
                                Client Icon                   NetSupport School    Taskbar
     Request Help
      - Disable Request Help
                                   Request Help
      - Hotkeys
                               Request Help
     Join Class
      - Disable Join Class
                                                 Join Class
     Chat
      - Disable Chat
                                                 Chat




_____________________________________________________________________________ 44
NetSupport School




      Advanced




     Student Identification
      - Student Name
                                 Client                                   Network      Windows
           Windows NT           logged in                 Administrator
     While Viewed
      - Silent Mode (no refresh when Viewing)
                                                                   View

      -    Send Physical Fonts
                                                              “View”
     Performance
      - Cache Size
                              Cache         Show
     Image Option
       - Image File
                                                   Keyboard       Mouse



_____________________________________________________________________________ 45
NetSupport School




   5
       General




       Identification
       - Control Name

       -   Description

       -   Password
                   Password                   NetSupport School
       -   Security Key

                               Security Key                          NetSupport Licence serial
           number                                                  Prompt for Additional Information
           when Connection                               Connect
                          Connect




_____________________________________________________________________________ 46
NetSupport School




      Connectivity




      Transports
                                  TCP/IP   IPX       NetBIOS
      TCP/IP
      - Use TCP/IP
                                                                 TCP/IP            Protocol
                                                      Internet            LAN           Protocol
          TCP/IP                    Port
      -   Port
                           Port                             TCP/IP
                                            Port

          Port
      -   Send Keepalive Packets
                TCP/IP           Packets           Keep Alive
          Packets
      -   Connect by Hostname



_____________________________________________________________________________ 47
NetSupport School
                                                                  IP Address
                            DHCP (Dynamic Host Configuration Protocol)                                 IP
          Address             IP Address

      -   Broadcast Show
                  Show                               Broadcast Show                         Show
      -   Test
                                                   TCP/IP     Version    TCP/IP Version            Winsock

      -   Browsing
                                                                   Address
                broadcast Address                                                            Browse
          Messages        address
      -   Setting
                   Broadcast Show                  UDP Port

      IPX
      - Use IPX
                                     Client        Protocol IPX
      -   Record Clients’ Network Numbers
                                                                                                    Network
          address                                                 network address                  Netware
          Server                    BrIDge                 Server Netware
          Network address                                Network number           0
                                           Network Number CLIENT.NSM
                                                                                              Network
      -   Use Networks
                                                   Network numbers      Server Netware            BrIDge
                            Server Netware                                        network numbers
                                              10      16                 0x1, 0x2, 0x34db1d69
                    Function
      -   Ignore Networks
      -                Network number                                        Use Networks
          Browse network number                                               Function
      -   Test
                                           Protocol IPX                       Protocol
                                       Scan network         network number


_____________________________________________________________________________ 48
NetSupport School
      NetBIOS
      - Use NetBIOS
                                NetBIOS                NetBIOS      Protocol         Lan
          NetBIOS                   Adapter
      -   Adapters
                           NetBIOS adapter
                             NETBEUI adapter
                           Windows
      -   Test
                  Test          NetBIOS                                              Adapter
      Startup




      At Startup
      - Browse and connect to Students starting with



      -   Connect to Known List of Students
                                                                 Knows List
      -   Publish Class and allow Students to join

      -   Start Viewing
                                                             View                   Watch      Share
                 Control

_____________________________________________________________________________ 49
NetSupport School
      -   Start Showing
                                                       Show
      -   Start Scanning
                                                       Scan

      Administration - Security




      Options
      - Protect
                           Password              Password
           Configuration              Password




_____________________________________________________________________________ 50
NetSupport School




      Administration - Profiles




     File Locations
       - Applications File
                                    Applications
      -   Web Site File
                                    Web
      -   Survey File
                                    Survey
      -   Layout File
                                    Layout
     Advanced
      - Client File

      -   Group File




_____________________________________________________________________________ 51
NetSupport School




      Remote Control - View




     Options
      - BIOS Keyboard
               BIOS Keyboard
      - Confirm switch to Full Screen

      -    Full Screen
                                                         View
      -    Scale to Fit

      -    Disconnect when Closed
                         View                  NetSupport Manager
      -    Scrollbars
                      Scrollbar         View
      -    Use Compression
                                                      View

_____________________________________________________________________________ 52
NetSupport School
      -   Wallpaper
                                Wallpaper                         View
      -   Blank Client Screen
                                                        View
      -   Video Skipping
                Update
      -   Screen Scrape
                       “View”        NetSupport Manager
          VDO Driver                                 “Enable Screen Scrape”              “View”

      -   Default Mode
                    View                        View           Default   Share
      -   Cache Size
                  Cache Size          View
      -   Max Colour Depth
                                                View
     Change Dos Font
                                                Dos
     Change Japanese Font




_____________________________________________________________________________ 53
NetSupport School




      Remote Control – Keyboard/Mouse




     Keyboard Layout
                      Layout Keyboard                        View
                    Keyboard Layout             Unmapped Keyboard
     Hotkeys
                                               Windows      View
     Auto-Scroll Speed
                                       Mouse                              View
     Scroll Delay
                         Auto-scroll speed                    Scrollbar
     Mouse Delay
                      Auto-scroll speed                       Mouse
     Disable Num lock synchronization
                          Num lock



_____________________________________________________________________________ 54
NetSupport School




      Remote Control – Replay Files




     Replay Files
      - Record Replay Files
                                 Log File
      -    Include Audio

      -    Prefix Files With Client Name

      -    In Directory
                          Directory




_____________________________________________________________________________ 55
NetSupport School




      Remote Control – Audio




     Volume
      - Threshold                                            Microphone
      - Microphone                                  Microphone
      - Speaker                                     Speaker
      - Wave                              Effects
      - Test
     Enable
      - Off                               Audio
      - On                                Audio
      - Talk only
      - Listen only
      - Change Transmission Format




_____________________________________________________________________________ 56
NetSupport School




      Remote Control – File Transfer




     Settings
           Display Options
           - Show System/Hidden files                             System      Hidden Attributes
           - Show file details
           - Show filenames only
           Confirm

          -    Directory copy               Directory
          -    Directory delete         Directory
          -    File overwrite
          -    File delete
      -       Use Compression
                                                  File Transfer
      -       Delta File Transfer
                                                                    File Transfer
_____________________________________________________________________________ 57
NetSupport School
      -    Priority (when also Viewing)
                                                  File Transfer            View
                                                     File Transfer




      Remote Control – User Interface




     Tutor
     - Retrieve Student Login Name when performing a Get Name
                                         Login Name           “Get Name”
     - Remember Student User/Login names
                                      Login
     - Toolbar menus: Remember last used item

     Student
     - Blank screen when locking mouse and keyboard
                                               Mouse       Keyboard
     - Display image when locking mouse and keyboard
                           Mouse    Keyboard
     - Student to Student Chat
                                    “Chat”
     Lock/Unlock
_____________________________________________________________________________ 58
NetSupport School
        -       Lock Keyboard          Keyboard              “Lock”
        -       Lock Mouse             Mouse              “Lock”



    6                           TESTING MODULE


    The Test Designer

    The Testing Console

    The Test Player



                       Test Designer

            -         Start àPrograms àNetSupport School àNetSupport School Test Designer
            -                          Logon




                           :                      netsupport           school
-




_____________________________________________________________________________ 59
NetSupport School




     Menu Bar
      - File
                                 Exam Editor     Question Editor          Logout
      -   Management

      -   Admin

      -   View
                       toolbar   status bar.
      -   Help

      Toolbar
      -                                    Create, Edit and Delete Questions.
     The Tree View
      -




_____________________________________________________________________________ 60
NetSupport School

        -        Management àCreate Question   Question Editor
                Question Editor toolbar.




        -
                    5
    1. Multi Choice
    2. Drag And Drop Text
    3. Drag And Drop Image
    4. Combo List
    5. Label Graphic
Multi Choice




_____________________________________________________________________________ 61
NetSupport School
         Question and Answer
         - Question

         -   Answer

         -   False Answers
                                   3
         -                  Next

Drag and Drop Text




         -   Instructions

         -   Statement 1-4
                                           Drag and Drop
         -           Next




_____________________________________________________________________________ 62
NetSupport School

Drag and Drop Image




        -   Question

        -   Option 1-4
                                         Drag and Drop




_____________________________________________________________________________ 63
NetSupport School

Combo List




         -   Instructions

         -   Question Text 1-4

         -   Answer Text 1-4

         -   Dummy Answers 1-2




_____________________________________________________________________________ 64
NetSupport School
Label Image




       Instructions
         - Question

         -    Label 1-4

       Image to label
         - Image File

         -                Net




_____________________________________________________________________________ 65
NetSupport School




      -
      -
      -
      -         Next




      -
      -         Next
_____________________________________________________________________________ 66
NetSupport School

Question Details




          -        Create Subject
          -
          -           Subject       Topic
          -        Finish




_____________________________________________________________________________ 67
NetSupport School




      -   Description
      -   Type                        .
      -   Ref Count
      -   Image
      -   Sound
      -   Video
      -   All
      -   Import
      -   Delete
      -   Preview




_____________________________________________________________________________ 68
NetSupport School

    Exam Editor




       -          Management àCreate Exam   Exam Editor
       -          Create Exam     toolbar
       -




  General Information
       - Title
       - Description

_____________________________________________________________________________ 69
NetSupport School
      - Time Limit
     Option Details
      - Age range
      - Crass Group
      - Note
                    Next




      -
      -        Finish



      -
      -        Management à Preview Exam à         Exam Editor
               Preview Exam      toolbar

      -        Finish


      -
      -        Management à Edit Exam        Exam Editor
               Edit Exam     toolbar

      -
      -        OK


_____________________________________________________________________________ 70
NetSupport School

      -
      -        Management àDelete          Exam Editor
               Delete Exam     toolbar

      -

          ( Publish an Exam )
      -
      -        Management à Publish Exam          Exam Editor
      -        Publish Exam     toolbar
      -
      -
      -                                                  Zip

    Admin Options




     Configuration Tab
      - Resource Path

      -   Database Version
                                              NetSupport School




_____________________________________________________________________________ 71
NetSupport School

     Users Tab



                                    Logon




                                     Logon




                                   Logon




    Testing Console
      -         School àTesting Console
      -




          -        Next
          -



_____________________________________________________________________________ 72
NetSupport School




          -        Finish
          -                 NetSupport School Test Player




      -   View Client
                                  View Client
      -   Chat

_____________________________________________________________________________ 73
NetSupport School
                             Chat
      -    Test Login
                                     Login
      -    Pause Test

      -    Start Test

      -    Stop Test

      -    Get Results

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Nss manual th 8

  • 1. NetSupport School 1 NetSupport School 3 3 2 NetSupport School 6 6 Class Wizard 7 Get Name 8 9 9 Background 9 - 9 13 14 3 NetSupport School 16 Lock/Unlock 16 View 17 Blank Screens 18 Remote Clipboard 18 Scan 18 Show 18 Show Video 21 Exhibit 23 Chat 24 Message 25 Help Request 25 Transferring Files 25 Distributing Files 26 Sending and Collecting Work 27 Remote Execute 28 Remote Logging off 29 Audio 30 Monitor Control Module 30 Web Control Module 31 Application Control Module 33 Student Surveys 35 WhiteBoard 37 _____________________________________________________________________________ 1
  • 2. NetSupport School 4 38 Connectivity 38 Security 40 Audio 41 User Interface 42 Advanced 43 5 44 General 44 Connectivity 45 Startup 47 Administration – Security 48 Administration – Profiles 49 Remote Control - View 50 Remote Control - Keyboard/Mouse 52 Remote Control - Replay Files 53 Remote Control - Audio 54 Remote Control - File Transfer 55 Remote Control - User Interface 52 6 57 Test Designer 57 Exam Editor 65 Admin Options 68 Testing Console 69 Test Player 71 _____________________________________________________________________________ 2
  • 3. NetSupport School 1 NetSupport School NetSupport School NetSupport School “Setup.exe” “Welcome” “Next” : • Windows NT Windows 2000/XP Windows 2000 Windows XP NetSupport School • Windows NT/2000/XP Logged in Administrator “NetSupport Licence Agreement” “Next” “I Disagree” “Cancel “Licence” “EVAL” “Licensee” _____________________________________________________________________________ 3
  • 4. NetSupport School • Overwrite the existing installation. “Configuration” Clients, groups, classroom layouts • Install in a new folder and keep your existing settings. ”Configuration” • Create a new installation. “Configuration” “Next” Student Tutor : “Student” Install Configurator Component “Configuration” Remote Deployment Utility (NT/2000/XP/2003server Only) “Remote Deployment” NT/2000/XP/2003server ) Destination Folder “C:Program FilesNetSupport School” “Browse…” _____________________________________________________________________________ 4
  • 5. NetSupport School Installation Complete • “Shortcut” • “Configuration” “Finish” _____________________________________________________________________________ 5
  • 6. NetSupport School 2 NetSupport School - StartàProgramsàNetSupport SchoolàNetSupport Tutor Desktop NetSupport Tutor The Title Bar NetSupport The Menu Bar The Toolbar Shortcuts (icon function ) Shortcut Shortcut View – Toolbars – Customize “Click ” “Customize” _____________________________________________________________________________ 6
  • 7. NetSupport School The Quick View Bar Click The Quick Execute Bar Save The Group Bar The List View The Status Bar Class Wizard Class - Netsupport School Tutor Class Wizard _____________________________________________________________________________ 7
  • 8. NetSupport School - Teacher Name - Lesson Title - Room - Load an existing Lesson Plan - Create a Student Register Student Register - Automatically Reconnect Student Get Name NetSupport School List View NetSupport School Student Register - Schoolà Student Register Menu bar - Register Student - Custom Fields Register Student - Auto save Register Student Register _____________________________________________________________________________ 8
  • 9. NetSupport School - NetSupport Login Click “OK” _____________________________________________________________________________ 9
  • 10. NetSupport School - Click “Close” Lesson Plans - Planner àManage Planner _____________________________________________________________________________ 10
  • 11. NetSupport School Icon Control List View - Appropriate Group Bar Tab - icon - SchoolàLayoutàSave Layout As Menu Bar - Save Layout Dialogue - “Save” Layout - SchoolàLayoutàLoad Layout Menu Bar - Layout - “Open” _____________________________________________________________________________ 11
  • 12. NetSupport School Background - Layout à Set Background Menu Bar - Background - Network Card Wake-On-LAN BIOS ( Network Card ) Wake-On-LAN Network Card - - Client àPower On Menu Bar Click “Power On” NetSupport APM (Advance Power Management) Windows Mainboard ) (Shut Down) APM Mainboard Power Supply ATX - Application - - Client àPower Off Menu Bar Click “Power Off” _____________________________________________________________________________ 12
  • 13. NetSupport School 2 Browse and Connect - SchoolàConfiguration Menu Bar - Startup Tab Click “Browse and Connect to Students starting with” - Click “OK” - Click “Yes” Known List - SchoolàConfiguration Menu Bar - Startup Tab Click “Connect to Known list of Students” - Click “OK” - Click “Yes” Known List Known List - SchoolàModify Known List Menu Bar - Browse IP Address Browse - Available Students Add Remove Add all - Click “Done” _____________________________________________________________________________ 13
  • 14. NetSupport School Show File Distribution Scan Execute Message Lock/Unlock Multimedia Support Send/Collect Work Chat - GroupàNew Menu Bar - Click “Next” - - Click “Finish” - GroupàProperties - Members Tab - Click “OK” Group Leaders - ViewàCurrent Settings Group Leaders Tab Menu Bar _____________________________________________________________________________ 14
  • 15. NetSupport School - “Enable Group Leaders” - Functions - Click “OK” Group Leaders - Group - Group Leaders - ClientàGroup Leader Menu Bar Click - Group Leaders _____________________________________________________________________________ 15
  • 16. NetSupport School 3 NetSupport School Lock/Unlock Show Lock - - ClientàLock Keyboard/Mouse Toolbar Lock - ClientàUnlock Keyboard/Mouse Unlock Toolbar - View à Current Settings à User Interface Menu Bar - “Blank screen when Locking mouse and keyboard” “Display image when locking mouse and keyboard” _____________________________________________________________________________ 16
  • 17. NetSupport School View View View - View - Client àView Menu Bar Click View Click View Quick View Toolbar View - Share Mouse Keyboard - Watch Mouse, Keyboard Mouse Keyboard - Control Mouse, Keyboard Mouse Keyboard - Scale to Fit View Windows - Full Screen View View - Client àClose Menu View _____________________________________________________________________________ 17
  • 18. NetSupport School Blank Screens Blank screens View - ClientàBlank Screen Menu Bar View Blank Screen - SchoolàBlank Screen Menu Bar Control Remote Clipboard Copy Paste Remote Clipboard Copy Paste - Copy - ClientàClipboardàSend Clipboard Menu Bar Clipboard Toolbar - Edit Paste Copy Paste - Copy - ClientàClipboardàRetrieve Clipboard Menu Bar Clipboard Toolbar - Edit Paste Scan Scan - GroupàScan Menu Bar - Scan Click Check box - Scan Interval Scan - Display one Client at a time Scan _____________________________________________________________________________ 18
  • 19. NetSupport School - Click “Scan” Scan - “Auto”, “Previous” “Next” “Auto” “Previous” “Next” - Scan to Fit Scaling to Fit View Toolbar - Full Screen Floating Toolbar - Capture Scan - Tools àScan Control - Scan Click Check box - Scan Interval Scan - Display multiple Clients at a time 2*2, 3*3 4*4 - Click “Scan” _____________________________________________________________________________ 19
  • 20. NetSupport School Scan - “Auto”, “Previous” “Next” “Auto” “Previous” “Next” - Scan to Fit Scaling to Fit View Toolbar - Maximize - Lock Scan - Chat Chat - Share Mouse Keyboard (View) - Capture Scan - Scan àClose Menu Bar Scan _____________________________________________________________________________ 20
  • 21. NetSupport School Show Show - ClientàShow Menu Bar Show Toolbar Show - Ready to start showing to: Show - Click “Show” Check box - Set Show Mode at Client Show Mode Full Screen Windows - Screen scrape Screen - Enable Audio support Audio Annotate Control Client Control - Show Click icon NetSupport School NetSupport School Taskbar Annotate _____________________________________________________________________________ 21
  • 22. NetSupport School - Tool - Color - Style - Width - Fill Fill - Font - Suspend Windows Show Control - End Show Option - Save Screen - Clear Screen - Undo - Exit Annotate Show Leader Show Show Show Leader - Show Show Leader Click ”NetSupport School” Taskbar - Click “Show Leader…” Show Leader _____________________________________________________________________________ 22
  • 23. NetSupport School - Click “This Client” Show Leader - Click “OK” - “You are leading the Show” - Click “Resume” Show Video Show Video File Video Network Device File Video - click Client Show Video Show Video - Video File Click Open File Video Show Show _____________________________________________________________________________ 23
  • 24. NetSupport School Show Application Show Application Show Exhibit Show Exhibit - Exhibit - ClientàExhibit this Client Menu Bar Click Exhibit this Client - Show - Click “Exhibit” _____________________________________________________________________________ 24
  • 25. NetSupport School Chat - Client àChat Control Chat Toolbar Click Chat Chat Options Check box Members can decline to join Chat Members can’t leave the chat Chat Chat Window is always visible Chat - Click “OK” Chat Chat _____________________________________________________________________________ 25
  • 26. NetSupport School Message - Message - Client àMessage Menu Bar Message Toolbar Click Message Send Message Option box All available Clients (Broadcast) Message All connected Clients Message Currently selected Clients Message - Click “Send” Help Request NetSupport School Help Request - ALT+LSHIFT+RSHIFT - - Click “OK” Transferring Files File Transfer File - File - Client àFile Transfer Menu Bar File Transfer Toolbar _____________________________________________________________________________ 26
  • 27. NetSupport School Click File Transfer File Transfer Control File transfer File File Workstation File File Transfer Windows 2 File 2 File Distribution Function File Transfer Windows (Option) - Copy file - Delete – File / - Rename File - Edit File - Create - Remove - Rename Dir Directory - Previous - Synchronize - Properties Client - Setting Distributing Files File Distribution File Transfer File Distribution File _____________________________________________________________________________ 27
  • 28. NetSupport School - File Distribution Toolbar - File Name - File Drag and Drop Sending and Collecting Work NetSupport School Function Send Work - SchoolàSend/Collect WorkàQuick Work Menu Bar Path - Click “Send” _____________________________________________________________________________ 28
  • 29. NetSupport School Collect Work - SchoolàSend/Collect WorkàQuick Collect Menu Bar - Remove files from Student after collecting - Click “Collect” Remote Execute Remote Execute - - ClientàExecute at Client Menu Bar _____________________________________________________________________________ 29
  • 30. NetSupport School - Execute Tab Local Browse Path ) - Add to List - Path - Click “OK” - Click “Execute” Remote Logging off Log Off Remote Logoff - - ClientàRemote Logoff Menu Bar - - Click “Yes” Logoff Audio NetSupport School Client , , Function View Show Function Audio Announce - ClientàAnnounce Menu bar - Announce Dialogue ( ) ( ) Announce - Click “OK” Audio View View 2 Audio Menu Bar View Audio - Audio - - Microphone - Audio - Mute Button ) _____________________________________________________________________________ 30
  • 31. NetSupport School Monitor Control Module Web Control Module _____________________________________________________________________________ 31
  • 32. NetSupport School Approved Sites Restricted Sites _____________________________________________________________________________ 32
  • 33. NetSupport School - “+” Approved Sites Restricted Sites - . - - OK - _____________________________________________________________________________ 33
  • 34. NetSupport School Co-Browse web Page web Page Lock web Page Application Control Module _____________________________________________________________________________ 34
  • 35. NetSupport School Approved Applications Restricted Applications - “+” Approved Applications Restricted Applications - . - Browse… - OK - _____________________________________________________________________________ 35
  • 36. NetSupport School Student Surveys Student Surveys _____________________________________________________________________________ 36
  • 37. NetSupport School Yes No Sending a Student Survey – – Question – - _____________________________________________________________________________ 37
  • 38. NetSupport School - Yes No - Submit “Large Icons” or “Details” Large Icons Details White Board White Board White Board - ViewàWhite Board View _____________________________________________________________________________ 38
  • 39. NetSupport School - WhiteBoard Activate White Board File File White Board 4 Connectivity _____________________________________________________________________________ 39
  • 40. NetSupport School TCP/IP - Use TCP/IP TCP/IP Protocol Internet LAN Protocol TCP/IP Port - Port Port TCP/IP Port Port - Send Keepalive Packets TCP/IP Packets Keep Alive Packets ISDN - Test TCP/IP Version TCP/IP Version Winsock _____________________________________________________________________________ 40
  • 41. NetSupport School IPX - Use IPX Client Protocol IPX - Test Protocol IPX Protocol Scan network network number NetBIOS - Use NetBIOS NetBIOS NetBIOS Protocol Lan NetBIOS Adapter - Adapters NetBIOS adapter NETBEUI adapter Windows - Test Test NetBIOS Adapter _____________________________________________________________________________ 41
  • 42. NetSupport School Security Student Security - Security Key Security Key Security Key - Enable user Acknowledgement Display Customisable Text - When Connected: - When Viewed: View Configurator Security Settings - Configurator Password Configurator _____________________________________________________________________________ 42
  • 43. NetSupport School Audio Volume - Threshold Sensitivity - Microphone - Speaker - Wave - Test _____________________________________________________________________________ 43
  • 44. NetSupport School User Interface Student Icon - Quiet Mode (Client not visible on Taskbar) Client Icon NetSupport School Taskbar Request Help - Disable Request Help Request Help - Hotkeys Request Help Join Class - Disable Join Class Join Class Chat - Disable Chat Chat _____________________________________________________________________________ 44
  • 45. NetSupport School Advanced Student Identification - Student Name Client Network Windows Windows NT logged in Administrator While Viewed - Silent Mode (no refresh when Viewing) View - Send Physical Fonts “View” Performance - Cache Size Cache Show Image Option - Image File Keyboard Mouse _____________________________________________________________________________ 45
  • 46. NetSupport School 5 General Identification - Control Name - Description - Password Password NetSupport School - Security Key Security Key NetSupport Licence serial number Prompt for Additional Information when Connection Connect Connect _____________________________________________________________________________ 46
  • 47. NetSupport School Connectivity Transports TCP/IP IPX NetBIOS TCP/IP - Use TCP/IP TCP/IP Protocol Internet LAN Protocol TCP/IP Port - Port Port TCP/IP Port Port - Send Keepalive Packets TCP/IP Packets Keep Alive Packets - Connect by Hostname _____________________________________________________________________________ 47
  • 48. NetSupport School IP Address DHCP (Dynamic Host Configuration Protocol) IP Address IP Address - Broadcast Show Show Broadcast Show Show - Test TCP/IP Version TCP/IP Version Winsock - Browsing Address broadcast Address Browse Messages address - Setting Broadcast Show UDP Port IPX - Use IPX Client Protocol IPX - Record Clients’ Network Numbers Network address network address Netware Server BrIDge Server Netware Network address Network number 0 Network Number CLIENT.NSM Network - Use Networks Network numbers Server Netware BrIDge Server Netware network numbers 10 16 0x1, 0x2, 0x34db1d69 Function - Ignore Networks - Network number Use Networks Browse network number Function - Test Protocol IPX Protocol Scan network network number _____________________________________________________________________________ 48
  • 49. NetSupport School NetBIOS - Use NetBIOS NetBIOS NetBIOS Protocol Lan NetBIOS Adapter - Adapters NetBIOS adapter NETBEUI adapter Windows - Test Test NetBIOS Adapter Startup At Startup - Browse and connect to Students starting with - Connect to Known List of Students Knows List - Publish Class and allow Students to join - Start Viewing View Watch Share Control _____________________________________________________________________________ 49
  • 50. NetSupport School - Start Showing Show - Start Scanning Scan Administration - Security Options - Protect Password Password Configuration Password _____________________________________________________________________________ 50
  • 51. NetSupport School Administration - Profiles File Locations - Applications File Applications - Web Site File Web - Survey File Survey - Layout File Layout Advanced - Client File - Group File _____________________________________________________________________________ 51
  • 52. NetSupport School Remote Control - View Options - BIOS Keyboard BIOS Keyboard - Confirm switch to Full Screen - Full Screen View - Scale to Fit - Disconnect when Closed View NetSupport Manager - Scrollbars Scrollbar View - Use Compression View _____________________________________________________________________________ 52
  • 53. NetSupport School - Wallpaper Wallpaper View - Blank Client Screen View - Video Skipping Update - Screen Scrape “View” NetSupport Manager VDO Driver “Enable Screen Scrape” “View” - Default Mode View View Default Share - Cache Size Cache Size View - Max Colour Depth View Change Dos Font Dos Change Japanese Font _____________________________________________________________________________ 53
  • 54. NetSupport School Remote Control – Keyboard/Mouse Keyboard Layout Layout Keyboard View Keyboard Layout Unmapped Keyboard Hotkeys Windows View Auto-Scroll Speed Mouse View Scroll Delay Auto-scroll speed Scrollbar Mouse Delay Auto-scroll speed Mouse Disable Num lock synchronization Num lock _____________________________________________________________________________ 54
  • 55. NetSupport School Remote Control – Replay Files Replay Files - Record Replay Files Log File - Include Audio - Prefix Files With Client Name - In Directory Directory _____________________________________________________________________________ 55
  • 56. NetSupport School Remote Control – Audio Volume - Threshold Microphone - Microphone Microphone - Speaker Speaker - Wave Effects - Test Enable - Off Audio - On Audio - Talk only - Listen only - Change Transmission Format _____________________________________________________________________________ 56
  • 57. NetSupport School Remote Control – File Transfer Settings Display Options - Show System/Hidden files System Hidden Attributes - Show file details - Show filenames only Confirm - Directory copy Directory - Directory delete Directory - File overwrite - File delete - Use Compression File Transfer - Delta File Transfer File Transfer _____________________________________________________________________________ 57
  • 58. NetSupport School - Priority (when also Viewing) File Transfer View File Transfer Remote Control – User Interface Tutor - Retrieve Student Login Name when performing a Get Name Login Name “Get Name” - Remember Student User/Login names Login - Toolbar menus: Remember last used item Student - Blank screen when locking mouse and keyboard Mouse Keyboard - Display image when locking mouse and keyboard Mouse Keyboard - Student to Student Chat “Chat” Lock/Unlock _____________________________________________________________________________ 58
  • 59. NetSupport School - Lock Keyboard Keyboard “Lock” - Lock Mouse Mouse “Lock” 6 TESTING MODULE The Test Designer The Testing Console The Test Player Test Designer - Start àPrograms àNetSupport School àNetSupport School Test Designer - Logon : netsupport school - _____________________________________________________________________________ 59
  • 60. NetSupport School Menu Bar - File Exam Editor Question Editor Logout - Management - Admin - View toolbar status bar. - Help Toolbar - Create, Edit and Delete Questions. The Tree View - _____________________________________________________________________________ 60
  • 61. NetSupport School - Management àCreate Question Question Editor Question Editor toolbar. - 5 1. Multi Choice 2. Drag And Drop Text 3. Drag And Drop Image 4. Combo List 5. Label Graphic Multi Choice _____________________________________________________________________________ 61
  • 62. NetSupport School Question and Answer - Question - Answer - False Answers 3 - Next Drag and Drop Text - Instructions - Statement 1-4 Drag and Drop - Next _____________________________________________________________________________ 62
  • 63. NetSupport School Drag and Drop Image - Question - Option 1-4 Drag and Drop _____________________________________________________________________________ 63
  • 64. NetSupport School Combo List - Instructions - Question Text 1-4 - Answer Text 1-4 - Dummy Answers 1-2 _____________________________________________________________________________ 64
  • 65. NetSupport School Label Image Instructions - Question - Label 1-4 Image to label - Image File - Net _____________________________________________________________________________ 65
  • 66. NetSupport School - - - - Next - - Next _____________________________________________________________________________ 66
  • 67. NetSupport School Question Details - Create Subject - - Subject Topic - Finish _____________________________________________________________________________ 67
  • 68. NetSupport School - Description - Type . - Ref Count - Image - Sound - Video - All - Import - Delete - Preview _____________________________________________________________________________ 68
  • 69. NetSupport School Exam Editor - Management àCreate Exam Exam Editor - Create Exam toolbar - General Information - Title - Description _____________________________________________________________________________ 69
  • 70. NetSupport School - Time Limit Option Details - Age range - Crass Group - Note Next - - Finish - - Management à Preview Exam à Exam Editor Preview Exam toolbar - Finish - - Management à Edit Exam Exam Editor Edit Exam toolbar - - OK _____________________________________________________________________________ 70
  • 71. NetSupport School - - Management àDelete Exam Editor Delete Exam toolbar - ( Publish an Exam ) - - Management à Publish Exam Exam Editor - Publish Exam toolbar - - - Zip Admin Options Configuration Tab - Resource Path - Database Version NetSupport School _____________________________________________________________________________ 71
  • 72. NetSupport School Users Tab Logon Logon Logon Testing Console - School àTesting Console - - Next - _____________________________________________________________________________ 72
  • 73. NetSupport School - Finish - NetSupport School Test Player - View Client View Client - Chat _____________________________________________________________________________ 73
  • 74. NetSupport School Chat - Test Login Login - Pause Test - Start Test - Stop Test - Get Results - Print Test Player Exam Time Question List Question Area Navigation Buttons _____________________________________________________________________________ 74