NorthStar Recovery Services is a subsidiary of LVI Services Inc. that specializes in emergency response and recovery services. It has over 70 locations across the US and 4,000 trained workers. NRS has extensive experience responding to large disasters and provides a full range of restoration, environmental remediation, and demolition services.

1. NorthStar Recovery Services… Bringing Service and Value to the Restoration Industry…

2. Safety First Recordable Incident Rate At LVI/NRS all meetings and conference calls begin with a safety topic.

3. Safety First Lost Time Incident Rate We are making steady improvements on our safety record.

4. Meet Your Team Members John Leonard- North Star Group President Jeff Wilson- NorthStar Recovery President Tami Casey- NorthStar Recovery Vice President Mary Frommling – LVI Environmental Services, Inc.

5. Expect More. Pay Less. LVI’s NorthStar Recovery Services NorthStar Recovery Services is part of the LVI Services national family of companies.

6. Expect More. Pay Less. Expect the Nation’s Largest Specialty Contractor LVI Services is the largest environmental remediation and facility services firm in the U.S. celebrating 23 years in 2009. Engineering News-Record ranked LVI as the #1 specialty contractor in the country for 4 consecutive years.

7. Expect More. Pay Less. History of NRS LVI entered the field of emergency response in 1986 at the request of our core clients due to our ability to provide: National Coverage through our network of over 70 offices Consistent National Service Consistent Value Unique ability to self perform all aspects of fire and water restoration, regardless of the size of the loss

8. Organization NorthStar Recovery Services is a subsidiary of LVI Services Inc. NRS is the highly specialized, dedicated group within LVI providing expert emergency response and recovery services to our core clients.

9. Expect Organization

10. Expect Professional Services Water Extraction Structural Restoration and Remediation Content Restoration Structural Drying and Dehumidification Mold Remediation Environmental Remediation-Asbestos, Lead, Heavy Metals, Infection Control, Biological and Chemical Remediation Structural Demolition/Debris Removal/Disposal

11. NRS’s Value Proposition Why select NRS Special services Special people

12. Expect Consistent Service Due to our experience in planned competitive bid situations, our estimators are proven experts in providing comprehensive hard bids with value engineering. We work with clients to extract maximum value from existing insurance coverage and minimize downtime.

13. Expect Experienced Managers With over 200 project managers and a vast supervisory staff, our bench strength surpasses other firms in the industry Current work force includes 4,000 cross-trained workers deployed throughout the U.S. with a contingency of 5,000 additional workers if needed Key managers average more than 24 years relevant industry experience

14. Expect More Experience More than 350 years of combined industry experience among management team National and local with more that 70 offices in all states serving our partners with a mobile, cross-trained and pre-screened work force. Self-performing contractor that offers outstanding quality assurance with certified/licensed staff, tenured project managers, better control of schedule and cost efficiencies, and a strong commitment to safety Largest arsenal of heavy equipment in the industry, with state-of-the-art-dehumidification technology dedicated to response needs.

15. Expect National Resources More than 70 strategic locations in all major metropolitan markets serving the continental U.S. and Hawaii

16. Expect Financial Strength Combined income exceeding $700 million affording LVI/NRS unparallel buying power and resources to perform projects of any size. Financial strength and reputation as an industry leader affords strategic alliances with equipment, material and power vendors resulting in preferential treatment for both response as well as preferred pricing.

17. Expect Unparalleled Coverages Industry-leading bonding capacity of $200 million-plus Insurance coverage in excess of $20 million in general liability Pollution liability coverage. An “occurrence form” rather than a “claims made” response basis. LVI’s policy responds to a claim even if made after the policy period expires just like your automobile policy.

18. Expect Innovative Technology Mobile command centers equipped with satellites for computer and phone uplinks Real-time, computer-monitored performance of labor and usage of equipment and materials Perpetual inventory management provides clients with detailed record of inventory and material usage Mobile biometric time clocks Scan workers’ biometric imprints Accurately record hours worked and eliminate buddy punches Track rate of pay, job code and labor classification

19. NRS’s Best Practices Unparalleled insurance & bonding Financial strength Innovation & modern technology Planning, planning, planning

20. Expect Value from Experts LVI’s NorthStar Recovery Services (NRS) is the only highly specialized emergency response company with dedicated divisions staffed with recognized experts in their fields of fire and water recovery, environmental clean-up and demolition services. This unparalleled strength and depth makes LVI’s NRS the nation’s largest, full service, commercial restoration and environmental remediation company.

21. Expect Coordinated Efficiency Dedicated Division Emergency Response Experts Dedicated Division Environmental Experts Dedicated Division Demolition Experts All aspects of the loss handled by experts in their respective field

22. Fire, flood, hurricanes, earthquakes, explosions

23. NorthStar: Large Loss Experts Experienced in National Client management of customized Emergency Response programs that minimize damage and disruption following all types of disasters Restoration Smoke Damage Content Restoration Structural Drying and Dehumidification Complete understanding of the claims process Reporting Auditing Relationships with the Carrier, Independent Adjuster, Construction Engineering/Project Management and Auditing Firm

24. Expect More. Pay Less. Expect Value from Experience Tropical Storm Allison Post 9/11 Verizon Building Post 9/11 Pentagon Super Typhoon Pongsona: Hotel/Resort , Guam 2002 $74.6 million in emergency response in 2004 hurricane season $147.6 million in emergency response in 2005, including Hurricanes Katrina and Rita Superdome: New Orleans Harrah’s Grand Casino’s Gulf Breeze Tower: Gulfport Miss. 130 Liberty Street, Deutschebank Race Track Fire: North Dighton, MA Major Theme Park Fire: Burbank, CA

25. LVI Services is the Largest Specialty Contractor in the U.S. Environmental Experts boasting 23 years of regulatory compliance Asbestos, Lead, Heavy Metals, Mold Relationships with End User, Environmental Consultants, and Regulatory Agencies Demolition Experts Structural Demolition Soft Demolition Debris Removal/Disposal

26. Mold and Environmental Remediation

27. Demolition and Debris Removal

28. Expect Planning: First Alert Priority Loss Notification Priority Response Assures Assets Are Dedicated During Regional Events to Meet Critical Needs Prepares the Interested Parties and Sets Proper Response Expectations Manages Cost for SIR/Deductible Programs Consistent With Covered Claims

29. Expect Planning: Pre-Loss Customized Programs Comprehensive pre-Loss programs that successfully minimize damage and disruption.

30. Pre-Loss Preparation TABLE OF CONTENTS Site Locations and Contact Information Reporting Procedures Detailed Floor Plans Power Requirements Priority Areas Special Technology & Equipment Required Pre-qualified Contractors- Electrician, Consultant Hazardous Materials Program Asbestos and Lead Surveys Disclosure Forms for Hazardous - Chemical Materials Chemical Neutralizers Disposal Sites Billing Procedures Annual Review Form

31. Expect the Unexpected Various tools utilized to monitor disasters of all kind across the country

32. Expect Customized Account Management

33. Expect Pricing Options Time and Materials “ Not To Exceed” Options Fixed Contract Pricing Qualified Scope of Work Pre-Approved Schedule of Rates Negotiation In Advance Based on Volume and Terms Preferred Rates for Large Volume Customers

34. NSR Executive Summary National coverage – International capability Cost-effective and schedule-effective labor and equipment Experienced industry experts in the field Experienced and accomplished in national client management of customized emergency response programs that minimize damage and disruption following all types of disasters Complete understanding of the claims process Flexibility to address changing needs and circumstances Financial strength to support projects large and small

35. Scenario One-Water Infiltration

36. Scenario One-Water Infiltration

37. Scenario Two-Smoke Damage

38. Scenario Two-Smoke Damage

39. Thank you for your time and consideration. Working with LVI/NRS

40. Expect Communication

41. Expect Selective Partners Risk Managers Facility Managers Captives/Self Insured Domestic Multi-National

42. Expect Coordination with Carrier’s, Independent Adjusters & Brokers AIG Allied World Assurance Allianz Factory Mutual Zurich McLarens Young International Vericlaim/VRS Universe York Claims AON AJ Gallagher