Norma Duque Herrera has over 15 years of experience in industrial engineering roles. She has worked at Caterpillar Mexico in Monterrey as a Master Black Belt, Black Belt, NPI & Planning Manager, and Product Change Control Supervisor. In these roles, she led numerous continuous improvement projects, implemented new production lines, and established engineering processes. She is skilled in Lean tools like Six Sigma, Caterpillar Production System, and Toyota Production System. Her objective is to drive innovation and improvement to achieve company goals and leave a legacy for future generations.

1. N O R M A D U Q U E H E R R E R A
duquenorma2@gmail.com + 5 2 ( 1 ) 8 1 2 0 1 0 7 1 6 9 San Nicolas de los Garza, Nuevo León, México
I N D U S T R I A L E N G I N E E R
1. OBJECTIVE
3. EDUCATION
7. PROFESSIONAL EXPERIENCE
2. LANGUAGES
ENGLISH SPANISH (NATIVE)
6. QUALIFICATIONS
Be capable to change future throughout creativity, innovation and improvement process to achieve company goals, make
progress possible and improve results. Share knowledge with co­workers and team members to continue my professional
growth to accomplish personal objectives in order to leave a legacy for future generations.
NPI & PLANNING MANAGER
CATERPILLAR MEXICO ­ MONTERREY
• Develop and implement new products introduction using capacity
planning & manufacturing engineer guidelines
• Optimization of capacity installed (M&E) in order to meet EPP & ECCP
(using OPACC), removed 985 assets from books with 6.5M USD in 2015
to reduce depreciation cost
• Establish engineering processes in production line with operation
balance to maintain continues flow and leveling process, avoiding non
value added applying Caterpillar Production System principals
• Document product APPAP & PPAP based on AIAG guidelines to
produce products with best quality to meet standard
• Established Build in Quality (BIQ) transactional to guarantee document
accuracy
• Working with process of Right Part Right Time (RPRT) in order to
ensure sequence and takt time per station to meet shipping performance
• Meet Quality Management System (QMS) chapters to ensure product
and process implementation and changes
• Continues Process Improvement (CPI) projects to guarantee CPKs and
PPKs applying & CQMS­ISO guidelines
• Validate engineering processes to maximize product structure cost.
• Worked in facility to meet booz allen ratio in order to maintain
workforce balanced
MECHANICAL AND ADMINISTRATION
ENGINEER
Universidad Regiomontana
7 semesters
2003 - 2006
Industrial Systems Engineer
Universidad Tec Milenio
Graduation: April 2016
2012 - present
5. TOOLS
SAP
MINITAB
WINDOWS
MICROSOFT OFFICE
VISIO
PROJECT MANAGEMENT TOOLS
GANNTER GANTS
• Master Black Belt Training
• CPS Black Belt Training
• CGCM Training
• 6 Sigma DMAIC BB Training
• 6 Sigma DMEDI BB Training
• 6 Sigma Growth BB Training
• APICS Basic Training
• Project Management
• Leadership Qualification
• Parents Qualification
• Toyota Production System
• Caterpillar Production System
4. SKILLS
LEADERSHIP
PROACTIVE
GOAL DRIVEN
TEAM WORK
DIVERSITY
INNOVATION
ANALYTICAL
2014 ­ 2016
MASTER BLACK BELT
CATERPILLAR MEXICO ­ MONTERREY
• Develop and implement cost reduction projects in order to be Low cost
producer (LCP) Cat Mexico strategy
• Main projects lead: weld cost reduction, reduce construction
expenses, optimization of PPE, optimi­zation of machining perdurable
tools, reuse, recycle & reduce consuma­bles tools & reduce gas expense
& implement skylight to reduce energy.
Feb 2011 ­ 2014

2. 7. PROFESSIONAL EXPERIENCE
8. AREAS OF INTERESTS
­ ENGINEERING PROCESS
­ SUPPLY CHAIN PROCESS
­ OPERATION PROCESS
N O R M A D U Q U E H E R R E R A
duquenorma2@gmail.com + 5 2 ( 1 ) 8 1 2 0 1 0 7 1 6 9 San Nicolas de los Garza, Nuevo León, México
I N D U S T R I A L E N G I N E E R
• VST Reman Turbos implemented (generation 2) to
eliminating 8 waste improve work load balance, establish
CAV process, reduce lead time and increase velocity with
activity points and inventory controls.
• VST Subassemblies Alternators implemented
(generation 1), established CPS tools: standardized work,
balance work load, SFMEA, QG, visual factory, daily
production, continues improvement process.
• Closed 42 projects with a total Value Proposition of
1,850K benefits reported into FRS 3 Value Stream assigned,
Buckets (CB­BU) & Support & Brackets (BS, SU, CD), 1 on
hold (Paint).
• CPS implementation on Truck Bodies 777 on Cultural &
Management System.
• Responsible of 2 strategy projects SWE (Simulate Work
Environment) and CMSA Access Control Process.
• VST Buckets (CB/BU) implemented to eliminate 8 waste
and applying CPS tools like standardized work, balance work
load, CAV, SFMEA, Pull, kanban, leveling board, finish good
inventory FIFO, PFEP, POU, visual factory, daily production,
continues improvement process, VP 147K.
• Generation 2 was launch to integrate 1st and 2nd Operation into
line to reduce lead time and increase velocity; project was transfer
due to promotion.
• VST Support & Brackets (BS/SU) on find­it phase left, worked
on delivery performance, PPM & Q­net opportunities team was
concentrated in meeting EPS and customer expectations by
implementing PFEP, POU, continues improvement process,
leveling board, activity points, etc.
CPS BLACK BELT 1 ­ CMSA
CATERPILLAR MÉXICO ­ MONTERREY Jun 2006 ­ Jul 2008
• Implemented DMEDI project World Class Operations (OCM)
through Effective Teams, worked with 10 facilitators to develop
operator’s skills of team work, continues improvement process and
metrics boards.
• Implemented 32 GB mini projects with skills & knowledge gain
with 645 operators in level 1, 120 on level 2, and 53 on level 3
based on OCM methodology. This process was integrated into CPS
Cultural and Management System receipt in value stream
transformation, this process was taken as the baseline for the
Team Lead project.
BLACK BELT
CATERPILLAR MÉXICO ­ MONTERREY Jun 2005 ­ Jun 2006
• Implemented DMAIC project such as: Resource of SWL
products from Monterrey to Torreon facility, Reduce cost for
BHL & SSL carriage plates, Optimize Custom Trucks
Prototype process, Develop Supply Change Management
process, Integrate System & Communication into Supply
Chain, Reduce excess surplus material, Re­engineer product
change control process, Reduce usage of heat treat material,
Resource castings / forgings to Burn to shape to reduce lead
time and cost, Office Safety process, Safety Pedestrian, etc
BLACK BELT
CATERPILLAR MÉXICO ­ MONTERREY Nov 2004 ­ Jun 2005
• Releasing and engineering change control processes,
develop roles & responsibilities for engineering coordinator,
establish training manual to assure standardization process,
develop structure for weekly revisions for ECC, NPI, NPD &
system process to reduce process time.
PRODUCT CHANGE CONTROL SUPERVISOR
CATERPILLAR MÉXICO ­ MONTERREY Mar 2000 ­ Jun 2005
CPS BLACK BELT 2
CATERPILLAR REMAN ­ NVO. LAREDO
• Closed 30 projects with a total Value Proposition of 1,050K
benefits reported into FRS 3 Value Stream Transformation
assigned, Reman Turbochargers, Subassemblies Alternators
completed and Starters Material Logistic transformation in
process.
• Worked with strategy projects such as:
Jul 2008 ­ Feb 2011
­ Supply Chain to improve Forecast
process for Turbochargers
­ Replenishment strategy to reuse
Reman inventory to reduce Kanban
of New Parts
­ Metric improvement, Continual
Improvement & Visual Factory Process
­ Cost reduction projects for Safety
Equipment & Material used in Process.
• Develop and coordinate 2012 & 2013 CMSA strategy,
documented situational analysis, worked with external & internal
strategy position to create execution plan, develop Top &
Second Tier key objective plans.
• Worked with benchmark cost between facilities in order to
establish cost reduction gap analysis for project portfolio.
• Develop and implement project to transfer Simulate Work
Environment (SWE) to Universidad Autonoma de Nuevo Leon
(UANL) in order to improve assets utilization and help student
society by applying Caterpillar Production System principals.