NOCCARC Ventilator Project

1. NOCCA Robotics -Ventilator Project
Nitesh Agnihotri | Aforeserve.com Ltd.

2. NOCCA Robotics -Ventilator Project
Noccarc V310 is a compact Ventilation System, Complies
with the Electro Mechanical System with Attached User
Interface (Lenovo Tab) for monitoring and Controlling
System & IOT Enabled for Central Data Monitoring System.
Designed & Developed by NOCCA ROBOTICS PRIVATE LIMITED
(an SIIC IIT Kanpur Incubated Company)
Manufactured : Bharat Dynamics Ltd.
NOCCA has assigned AFORESERVE as national Service
partner for Installation and Warranty/Post Warranty support
for the Equipment.

3. Project Scope
 Installation of the machine at locations across the country, as specified by Nocca
Robotics and/or its manufacturing partners. Upto 15,000 machines in FY 20/21, with
almost 10,000 units being during the June-August period.
 Machines will be installed across India (Mainly in Covid-affected Hospital). Hence, size
& extent of nationwide network is important.
 After-sales service of the machine for a period of one year from the date of
Installation.After the first year, handle the AMC and CMS. Spares will provided by
manufacturing partner and/or NOCCA
 Contract will be between Service Partner and Nocca’s Manufacturing partner(s)

4. Objectives
 Establishment of Aforeserve foot Print in ITS Support for the Para Medical Support &
Monitoring Devices, Installation & Service Support (Warranty + PostWarranty).
 Pilot Project with NOCCAVentilator System.
 Utilizing our Field Support (UFOTeam) & Service Partners Network for field support in
project.
 Generating good GM1 in Installation &Warranty Support ofVentilator Devices.
 Meeting the Customer SLA Commitments
 Customer Appreciations & Satisfaction.
 Skill Development for the Para Medical Electro-Mechanical Devices integration andTechnology
understanding.

5. Deliverables
 Installation of theVentilator Devices at the ICU or CCU of Hospitals across the country.
 Collect &Validate Status of OEM Defined Pre Requisites requirement availability before
installation from Hospital.
 AssemblingVentilator Device on the Stand, Basic configuration &Testing ofVentilator system.
 Basic Functions Demonstration of Device to ICU/CCUStaff & Doctors.
 Taking the Signoff of successful installation of Device from Medical Superintendent of Hospital /
Doctor In-charge of CCU/ICUUnit.
 Submission of Installation Report to Manufacturer / Distributor.
 OnsiteWarranty & Post Warranty Support ofVentilator Devices.
 Onsite Break-Fix support for devices inWarranty / AMC Period.
 Call Centre assistance for basicTroubleshooting and guidance to the user.
 Quarterly Preventive Maintenance support for AMC Period.
 Spare management - Spare Parts will be provided from theOEM / Manufacturer for Warranty &
AMC support.

6. ProjectTeam Roles and Responsibilities
Project Manager
Team Leader /
Tech. Focal
Service Co-
ordinators
Logistic Co-
Ordinators
Logistic Partners
Trainers
Partner Field
SupportTeam
Leader
Field Engineer
MIS

7. Implementation
 ProjectTeam Selection & Establishment, Partner Mapping & Selection for the Project.
 Role & Responsibility Distribution.
 SLAContract Signing with all Field Partners selected.
 State & City wise Partner mapping for Installation & Break-fix Support.
 Training for Field Support Partners Staff about the Product and Installation Process via F2F & Online
Training.
 Service & Installation Manual sharing with Field SupportTeam.
 Establishment of Knowledge Portal (Online FTP/Web) for remote availability of Manual & documentation.
 Completion of Installation of Devices as per assignments from the Manufacturers and Distributors of OEM.
 Installation Reports Submission to theOEM & Manufacturer.
 Registering the Device/Equipment List in CRM for Warranty Support.
 Sharing the MIS & Installation StatusCharter with OEM & Manufacturer.
 Call Centre & CRM Establishment for Break-fix cases registration & Processing.
 Spare Stock sourcing & mapping location wise for Break-fix SLA achievement.
 Break-fix Support Drive and Monitoring with the SLA Reports, Part Consumption Report
 Offering & Addition of Devices in AMC Support for PostWarranty Support.

8. Resources
People
Aforeserve Project
ManagementTeam
Field Support PartnerTeam
LogisticTeam
Equipment
CRM System
KMS System
Toolkits for Engineers
PPE Kits
Safety Consumables
Locations
Pan India
30 States
70% at A Class Cities
30% B Class Cities
Outside
Services
OOW Spare Support for
CID Cases
Consumables Supplies
(HME Filters, Patient
Circuit, Internal Battery)
Notes

9. Cost Analysis - Installation
820,000
4,567,910
984,871
49,600 32,000 2,000
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
$3,000,000
$3,500,000
$4,000,000
$4,500,000
$5,000,000
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ANNUAL COST
Cost Calculated on basis of : 5,000 machines to be installed in 4 months starting July 2020

10. Cost Analysis –Warranty Support
4,440,000
3,080,888
1,523,021
429,000
76,000 61,000 41,000
$-
$500,000
$1,000,000
$1,500,000
$2,000,000
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$5,000,000
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ANNUAL COST
Cost Calculated on basis of : 5000 machine installation in 650 hospitals, 3 calls per hospital per year = 1950 calls

11. Project Schedule and Milestones
Handshake with
Customer NOCCA
• JulyWK1
Project Structure
Establishment
• JulyWK2
Partner Selection &
Training to Field
Support Staff
• JulyWK3
Installation
Process Start
• JulyWK4
Warranty Support
Structure
Establishment
• August WK2

12. Risk Management Plan
Risk Probability Impact Owner Mitigation Plan
Installation Inflow
CommittedVolume not
adhered
Medium High
Project
Manager
Reduce the PM Cost
Field Support Partner
failed to Completed
the Installation due to
Huge Surge in Selected
City.
LOW Medium
Project
Manager
BackupTrained Resource /
Other Partner Resource to
be Moved to Impacted City,
Travel & Stay Additional
Cost to be taken.

13. Quality Management and Performance Measures
 Daily Monitoring of Project Charter and MIS Reports.
 All Data to be Filled in CRM for better traceability and monitoring, Upload Soft copy of
Installation Reports andTest Log Filled for completed installations & Call Reports for
break-fix cases.
 Tech Leader /Trainer will periodic check the quality of Installation done and Feedback
from user for understanding of Equipment's functionality and Do’s & Don’t.
 State and City wise Partner Performance Monitoring on basis of Response and
resolutionTAT Adhered.
 Quarterly / Monthly collection of customer feedback on service quality satisfaction.

14. Appendix
 Reference supplementary materials
and resources